Error 4001 on BC Gameafter issues getting withdrawal processed.

[Lewjr]

Hi all, looking to try and get some help with BC Game. On the 3rd of December I deposited to my account the same as always and played slots. No bonus was used at all and I won’t just under 800USDT. I logged out and when I went to re log in the next day it asked for a 2fa code. I had never set up 2fa on my account. I reached out to support and they advised me to email to have my 2fa reset. I did this and sent all the relevant information they needed including TXIDs and other details. I was emailed back with a standard response on how to access 2fa. No use at all. I re emailed again asking for it to be completely re set as I can’t access what I didn’t set up. After multiple days they responded asking for me to complete KYC this was completed and passed and confirmed with chat it was all fine. I did this on the 22nd December and emailed asking for the 2fa to be reset. I have heard nothing back since then and have sent 2 follow up emails with no reply. In the mean time I also submitted a request to withdraw my funds in the account via email. I again sent all proof and evidence they required to have the withdrawal actioned. I received a response on the 24th December to my withdrawal email with the same standard response of how to reset 2fa. I responded to this explaining I asked for my funds to be withdrawn and they hadn’t done this. I have passed KYC and sent all evidence they required. This was on the 22nd December and I have heard nothing back since. I have now tried to log in to see if the 2fa was reset and my account shows error 4001. After some research I believe this is due to me being from the uk so the account being closed. I have no issue with this but after 2 further emails to just have my funds withdrawn to the same address the funds were deposited I have heard nothing. It’s been over 18 days with nothing a single response. Can someone please guide me with what to do as I just want my money withdrawn. Live chat are beyond useless and no one responds on email. I have done everything they have asked and supplied all proof but am still nowhere. My username on bc is -  Sazxjdfljwb

Thanks

[holydarkness]

BC tends to prefer to use UID [the number assigned to your account] instead of username or email address to track users and their situations. Given you're locked out of your account, I can understand that it's impossible to look for your UID now.

Do you happen to remember your UID or perhaps was able to get it somewhere? Email inbox perhaps?

It's ok if you can't. At times, BC team showed that they can track UID and zeroing into an account with username and email address. I've got your username, Sazxjdfljwb. Do you mind to share me your registered email address through PM? Rest assured that I will not misuse it for anything other than relaying it to my contact so they can try to find your account and get to the bottom of your case.

If you feel uncomfortable, I can understand that and it's ok. Perhaps you can send to BC.Game Support [again, through PM]. They've been very active recently. Perhaps I can reach my contact and tell them that there is a message with your info sitting in their inbox.

Whichever you prefer. But let me know, so I can tell my contact accordingly.

[Lewjr]

Hi Holydarkness, appreciate you looking into this one. I hear you are the master with BC Game so any help is appreciated.

I can’t find the UID anywhere have checked all emails. I have sent you a pm now with the email address associated with the account.

Thanks

[holydarkness]

Hi Holydarkness, appreciate you looking into this one. I hear you are the master with BC Game so any help is appreciated.

I can’t find the UID anywhere have checked all emails. I have sent you a pm now with the email address associated with the account.

Thanks

Uhh... you hear things wrong, I am not the master of BC cases or anything, I am simply helping every player with every casinos. BC is just the first one who take a bold step out of the box by reaching me and assign me some staffs to be reachable, so communication can be more seamless. But more and more casinos are also beginning to do this, I guess as they realized it help with the process of a case resolution by a lot. Other than that, I am no one, really. Not without the great staffs of casinos who are prompt in replying me [with slight delay every now and then, of course].

Moving to your case. It's ok, I've got your username and registered email address. I'll relay that two information to my contact and hopefully [so far, they always can] they'll be able to get your UID and get to the bottom of the situation. I am about to leave the forum for now as I'll call it a day and spend the rest of it [which... about an hour or two, maybe less] for myself. Hopefully I'll hear from them by tomorrow.

I'll keep you posted if there is any development from my side.

[Lewjr]

Well from the threads I’ve read you do a good job of it. It is very promising that casinos do engage with people like yourself to help. Just a shame there in house service via chat and email are so poor. They give themselves a bad name with it.

Thanks again for speaking to them, hopefully they can locate the account.

Cheers

[logfiles]

Well from the threads I’ve read you do a good job of it. It is very promising that casinos do engage with people like yourself to help. Just a shame there in house service via chat and email are so poor. They give themselves a bad name with it.

Thanks again for speaking to them, hopefully they can locate the account.

Cheers

They will try to help you out to have the case resolved. A number of scam accusations come up here, and most of them do get resolved. However, this is not the first time I am seeing complaints about the poor onsite live support service at BCGames. I do hope the forum support and marketing team are keeping an eye on these threads and taking notes. Perhaps they should make the onsite live support team as helpful as the forum team.

[Lewjr]

It’s a shame really, never had an issue with BC in years. But having to use that live support and the ridiculous 10-15 days wait for a simple email reply has warned me off them for good and wouldn’t ever tell anyone to use them now. As you said hopefully someone is reading all these and actually does something about it.

[holydarkness]

Well from the threads I’ve read you do a good job of it. It is very promising that casinos do engage with people like yourself to help. Just a shame there in house service via chat and email are so poor. They give themselves a bad name with it.

Thanks again for speaking to them, hopefully they can locate the account.

Cheers

Thank you for the kind words. It means a lot to me.

About your account, yes, they managed to get your UID and "locate" it. They're currently looking into the situation and it might need a little bit more time as they are doing an interdepartment communication and investigation to get to the bottom of it, and it's a nightmare and exhaustive process by itself. I hope you can be a bit more patient while they dig through. Rest assured that I am with you during this progress and will keep on chasing them.

[Lewjr]

Glad they could locate it, no problem thanks again for reaching out and for keeping an eye on it. Really appreciated.
Thanks

[Lewjr]

Any updates from them at all? This is getting a bit silly now. Completely understand what you said about it being a hard process but this request was made nearly a month ago and have heard zero from them. Service is awful.
Sorry Holydarkness this is not directed at you I know you are only trying to help. My rant is at the ridiculous team behind BC game.

Thanks

[holydarkness]

Any updates from them at all? This is getting a bit silly now. Completely understand what you said about it being a hard process but this request was made nearly a month ago and have heard zero from them. Service is awful.
Sorry Holydarkness this is not directed at you I know you are only trying to help. My rant is at the ridiculous team behind BC game.

Thanks

Hi, I managed to get in touch with my contact about an hour ago, they're in the middle of something, but told me that they'll finish with it soon and then they'll sit with me and look at some situations that I'll bring to their attention. I am updating my list to kill the time [hey, two bird with one stone as I hadn't get the chance to do it yesterday] and I think I am finished with my update.

Let me try to see if I can get their attention now. I'll let you know.

Edit: OP, sorry, it seems you'll have to wait a bit longer. Our conversation was... short, as they're currently having a slight issue that need my contact's attention right away, so they have to... leap. However, they gave me their words that they'll revisit your situation later. And I give you my word now that I'll remind them first thing in the morning [I'm about to sleep in a couple of hours].

I hope you're okay with having to wait a tad bit longer than what I initially promised you. Sorry.

[BabyBandit]

BC GAME should get their own wall on this forum since they have like 5 complaints at least each week... Insane how these company still are allowed to do business.

[Lewjr]

Appreciate the update and you staying on it. No need for apologies not you causing any issues. Bcgame need to up their service levels.

Thanks again and hope to hear something soon. Cheers

[Lewjr]

Hey Holydarkness. Wondering if you can help again. I have received an email from BC explaining that due to being from the UK I can’t access my account and it will be closed. They have confirmed they will withdraw my funds if I confirm my wallet address. However they are saying my balance is 110 usd which is very incorrect.

To break down the time line of account use. I played on the 3rd December and left the account with 800 usd in it and logged out. I tried to log in on the 4th and was met with asking for a 2fa code. As explained before I had never set up 2fa. When speaking to live support they confirmed my balance was still in the account but 2fa had been set up the night before and it wasn’t by me. They advised the security team would investigate this.

I have not logged in since the 3rd December. So the balance should be 800 usd. Annoyingly on the 27th December I deposited another 123 usd by accident ( clicked the wrong wallet to send to) so the balance should then have been 922 usd.

They are now claiming the balance is 110 usd so where did the other funds go ?

They have not told me anything regarding the 2fa set up they said they would investigate. And now this has taken so long it seems my balance has been withdrawn. Is there anyway you can speak to your contact and ask for some clarity or a transaction report ?

If the case is they won’t pay the winnings due to the country issue I even understand that. But I should at least have the deposit from the 3rd of December of 123 usd and the deposit from the 27th for 122 usd. No clue where they are getting 110 usd.

Any help would be greatly appreciated as they are 100% scamming people. I find it funny how for the last 3 years I have used the site with no issues. But the one time I don’t withdraw straight away and leave the balance in there a 2fa appears and my balance disappears. The balance was not worth being hacked. This is 100% them stealing the funds.

Any help would be appreciated.

Thanks

[AHOYBRAUSE]

Hey Holydarkness. Wondering if you can help again. I have received an email from BC explaining that due to being from the UK I can’t access my account and it will be closed. They have confirmed they will withdraw my funds if I confirm my wallet address. However they are saying my balance is 110 usd which is very incorrect.

To break down the time line of account use. I played on the 3rd December and left the account with 800 usd in it and logged out. I tried to log in on the 4th and was met with asking for a 2fa code. As explained before I had never set up 2fa. When speaking to live support they confirmed my balance was still in the account but 2fa had been set up the night before and it wasn’t by me. They advised the security team would investigate this.

I have not logged in since the 3rd December. So the balance should be 800 usd. Annoyingly on the 27th December I deposited another 123 usd by accident ( clicked the wrong wallet to send to) so the balance should then have been 922 usd.

They are now claiming the balance is 110 usd so where did the other funds go ?

They have not told me anything regarding the 2fa set up they said they would investigate. And now this has taken so long it seems my balance has been withdrawn. Is there anyway you can speak to your contact and ask for some clarity or a transaction report ?

If the case is they won’t pay the winnings due to the country issue I even understand that. But I should at least have the deposit from the 3rd of December of 123 usd and the deposit from the 27th for 122 usd. No clue where they are getting 110 usd.

Any help would be greatly appreciated as they are 100% scamming people. I find it funny how for the last 3 years I have used the site with no issues. But the one time I don’t withdraw straight away and leave the balance in there a 2fa appears and my balance disappears. The balance was not worth being hacked. This is 100% them stealing the funds.

Any help would be appreciated.

Thanks

Before agreeing to any amount I advise you to ask them to send you a screenshot of your transaction/betting history. I mean the money must have gone somewhere, right. It can only be tipped, played with or withdrawn, all of this must be seen in the history.  Only having seen this you can actually know what happened to your funds. I wouldn't just believe anything they write because most of the support on BC is absolutely clueless about anything. They want to close tickets as fast as possible, even if it means to provide you with completely false information. Trust me, I had this before.

[holydarkness]

Hey Holydarkness. Wondering if you can help again.

[...]

Any help would be appreciated.

Thanks

Hi, in a rather unfortunate situation, I am already out of home as I woke up today to a message of a meeting request that scheduled earlier than when I usually handle IRL situation [I usually still home around this time, just getting ready to head out]. I'm replying you on mobile right now and it's very inconvenient. As evidenced that it took me long minutes to compose reply. Do you mind to wait a couple more hours until I get home and could reach my contact in a more preferred device?

I'll reach back to you once I know more. For the time being, like AHOY said, modified, please don't agree to anything until we can get a better understanding of the situation

[Lewjr]

Hi Ahoy,

Yes 100% agree need that transaction report because something is wrong. I have emailed back and said this and not accepted the amount they have claimed.

Hi Holydarkness,

No issue at all appreciate the reply regardless. Hoping you may be able to speed it up as it took them a month to respond with that I dread to think the time it will take to get a transaction report lol.

Thanks both.

[BC.Game Support]

Hello Lewjr,

The USD 110 that we propose as a refund is the total amount of funds you currently have in your account according to our database.

You made a deposit on 2nd of December by our system time, probably marked as 3rd of December by your local time, and you promptly withdraw everything by 3rd of December, leaving the account with USD 0.

The nature of your situation according to the opening post hinted a hack to your account that you reported happened on "the next day", which our system recorded it to be on the 5th of December. We will work with our security team to confirm if there were any signs of hacking.

Regardless of the result our security team compiles, the total refundable to you, according to our system is indeed USD 110, which was the amount you deposited to your account by 27th of December, and the total sum of funds you have in your account.

We are hoping this explanation will clarify things and if you agree to proceed with the refund of the said amount in your account, USD 110, kindly give your confirmation and we will process the transfer immediately.

[Lewjr]

Hi BC Game support, thanks for the message.

This is not right. I logged out on the 3rd and when I next tried to log in it was blocked by a 2fa I hadn’t set up. So the account has definitely been hacked. Can you please check where the funds were sent as they won’t have been to any of my previous withdrawal methods or deposit addresses.

Your team advised over 35 days ago they would investigate this why has this not been done?

Your team also advised me on two occasions both after the 5th of December and before the 27th that my entire balance was still in the account. But now you are telling me it was gone on them days ? That does not sound right. Can you please send to my registered email a full transaction report for the last 2 months. Also please investigate the withdrawal as that was not me and can show any proof required that it did not go to my wallets.

Can this please be looked at urgently as it’s been over 45 days now to get here.

Thanks Lewis

[BC.Game Support]

Hello Lewjr,

It came to our awareness that you've made similar complaint on Casino.Guru. We will continue our cooperation through the ADR platform and will refrain from replying in this forum's thread for the time being.

https://casino.guru/bc-game-casino-player-s-withdrawal-is-delayed-due-4