A BIG WARNING TO ROLLBIT USERS

[tetaeridanus]

A SERIOUS Warning to High-Stakes Traders: My Experience with Rollbit.com

This is an account of my ordeal with Rollbit.com, a platform I trusted with substantial amounts of money for trading and gambling. What happened to me is something every trader and gambler using this platform needs to see. This is more than just a dispute—it’s a warning to anyone dealing with Rollbit or similar platforms.

On November 25, 2024, I entered a $44,000 trade at 70x leverage, predicting Bitcoin’s price would rise. Without warning, Rollbit went into a scheduled maintenance mode shortly after I placed the trade. This maintenance lasted 18 minutes, locking me out of my account during one of the most critical periods for managing my position. When the maintenance began, Bitcoin’s price had already fallen to a level where my margin was over 60% utilized, and I was unable to manage my position to mitigate further losses.

By the time I regained access, I had already lost $39,288, leaving me with just $4,711 out of my original position. Other users liquidated during the same maintenance period were compensated for their losses, yet I was denied any reimbursement. Their reasoning? They blamed my trading strategy and dismissed the severity of the maintenance downtime, which directly contributed to my inability to act.

Key Issues with Rollbit’s Actions

1. Unacceptable Downtime and Lack of Proper Notification
Rollbit claims to have given prior notice of the maintenance through a site notification and a pinned chat message. However, as a user trading on their mobile platform, I did not see any meaningful warning until it was too late. Even if the notification existed, giving users only minutes to react before initiating maintenance is irresponsible and unacceptable for a platform that handles high-stakes trades.

2. Impact of Downtime on a High-Leverage Position
Leveraged trading is extremely sensitive to price fluctuations, especially at 70x leverage. The inability to access my account during this downtime left my position completely unmanageable at a time when Bitcoin’s price was experiencing significant volatility. This is not a risk I could have planned for or mitigated—it was entirely caused by Rollbit’s failure to provide uninterrupted access to their platform during a crucial market period.

3. Selective Compensation Practices
Rollbit’s refusal to compensate me for my losses is even more frustrating when I know that other users affected during the same maintenance period were reimbursed for their liquidated positions. Why was I excluded? There is no reasonable explanation for this unequal treatment, especially when the circumstances of my loss were directly caused by their downtime.

4. Irrelevant Focus on Past Trades
In their response to my complaint, Rollbit attempted to justify their actions by analyzing my previous trades. They selectively chose a handful of my losing trades to argue that I do not effectively use stop-loss strategies, despite my overall trading history showing a balanced approach with both profits and risk management.

[] They ignored the trades where I actively mitigated losses or made profits.
[] They cherry-picked a few trades to paint a misleading picture of my trading habits, completely disregarding the unique circumstances of this incident.

• Past trades have no bearing on their responsibility for the platform’s failure during maintenance, yet they used it to deflect accountability.

Why This Matters to All Rollbit Users

This is not just about one person’s losses; it’s about the practices of a platform that handles large sums of money. Rollbit’s actions demonstrate a lack of care for its users, especially those engaging in high-stakes trading.

1. Poor Maintenance Practices: The platform went down at a critical time, leaving users unable to manage their trades.
2. Inconsistent Compensation: They selectively compensated users affected by the downtime but denied others without clear justification.
3. Deflection and Excuses: Instead of taking responsibility, they shifted the blame onto the user, using irrelevant past trades as their defense.

If this happened to me, it could happen to anyone. High-leverage trading is already risky enough without the added uncertainty of platform failures. Rollbit’s failure to provide consistent and fair support should concern anyone who uses the platform.

Call to Action

To those reading this, I urge you to reconsider trusting Rollbit.com with your money. If you’re currently using their platform, ask yourself: can you rely on them to protect your funds or act fairly when things go wrong?

If you believe in fairness and accountability, I ask you to support my flag here.

You can also review the full details of my complaint in the original thread: Complaint Thread.

Final Thoughts

This ordeal has cost me not just money, but also my faith in this platform. Rollbit’s actions, combined with the silence of those who could have supported me, have shown me the harsh reality of this industry. They have not only stolen $45,000 from me but have also deeply scarred me during a time of personal grief following my mother’s death.

To the Rollbit team and their supporters, know that your actions will have consequences. Even if it takes time, I hope justice catches up to you someday.

To the users of Rollbit.com: please learn from my experience. Do not trust this platform with your money. Protect yourself before it’s too late.

Tetaeridanus.

[Shishir99]

Wasn't it you who created the previous thread with the title "My final message to rollbit"? I supported you in that case, but creating multiple threads is not going to help you. This is not a Rollbit forum but a Bitcointalk forum. Creating multiple threads for the same issues is not going to help you. I was confused for a moment and thought this was another user who created this thread.

Since you cannot do much against them, all you can do is, stop playing on their website and move on. Your case did not receive enough support from the community even though I was convinced already. Good luck and never play on their website.

[tetaeridanus]

Wasn't it you who created the previous thread with the title "My final message to rollbit"? I supported you in that case, but creating multiple threads is not going to help you. This is not a Rollbit forum but a Bitcointalk forum. Creating multiple threads for the same issues is not going to help you. I was confused for a moment and thought this was another user who created this thread.

Since you cannot do much against them, all you can do is, stop playing on their website and move on. Your case did not receive enough support from the community even though I was convinced already. Good luck and never play on their website.

You know why it didn’t receive enough support? This forum is full of sold out people.

Sold out people, who tried to create backlash with sayings like I have alts, I have previous self exclusion, I am degenerate and don’t care about money; etc etc.

They can defend nothing but the topic itself; they can’t and they won’t be able to.

This forum is full of shit, unless a few people.

A solid case like this with not enough support shows the lack of dignity that has left in the forum against casinos.

Edit: I thank for your support, also like to see the person who merited you; is one of those people I am talking about.

[Shishir99]

A solid case like this with not enough support shows the lack of dignity that has left in the forum against casinos.

Actually, I do not have the right to ask others why they did not support your case. The chance is, many people are not aware of your case, or they did not read the whole thread because it's a damn big thread and it will take a lot of time to read the whole thread and understand it. Everyone has their own point of view and if they aren't convinced by what you have written, you cannot really forcibly make them understand. You presented well, but you should know that people usually do not read walls of text.

[tetaeridanus]

A solid case like this with not enough support shows the lack of dignity that has left in the forum against casinos.

Actually, I do not have the right to ask others why they did not support your case. The chance is, many people are not aware of your case, or they did not read the whole thread because it's a damn big thread and it will take a lot of time to read the whole thread and understand it. Everyone has their own point of view and if they aren't convinced by what you have written, you cannot really forcibly make them understand. You presented well, but you should know that people usually do not read walls of text.

Hello man,

Thanks for your fast reply; I appreciate your support, was gonna merit this answer since you have been one of the only people who stood by me which really deeply affects me. (I have 0 smerits)  Everyone has their point of view however abusing DT power should be illegal in this forum. My opposers both have 0 merit in their arguments, however my case is going to be ‘resolved’ because of holydarkness’ rules. If you look at my last post to him; you will understand why I am so angry with this situation. This site has dodged one of the most solid cases to date, and many couldn’t raise their voice because of the signature campaign. I don’t think no one saw my thread, they went silent.

Regards.

[Cointxz]

The problem with your case is Rollbit doesn’t intentionally do maintenance to cause your losses that’s why it can’t be categorized as scam attempt that deserves to be -ve trust by DT.

Although Rollbit can show a good gesture to refund the damage since you are really affected however it’s not a must. You should use exchange rather than a casino on doing high leverage trading if you want a hassle free experience.

If there’s a lot affected with maintenance then you can file a strong case against them.

[BlackyJacky]

Why do you focus on HolyDarkness, an incompetent self-proclaimed legal adviser clown, to get your issue solved?

I will give you a hint, futures trading requires a license by Curacao laws, while Rollbit has only a license to operate an online casino! 

[tetaeridanus]

The problem with your case is Rollbit doesn’t intentionally do maintenance to cause your losses that’s why it can’t be categorized as scam attempt that deserves to be -ve trust by DT.

Although Rollbit can show a good gesture to refund the damage since you are really affected however it’s not a must. You should use exchange rather than a casino on doing high leverage trading if you want a hassle free experience.

If there’s a lot affected with maintenance then you can file a strong case against them.

Hello Coin Trader,

The aftermath is a scam attempt, which I have been saying.

Creating a baseless reimbursement policy then hiding behind ToS on my case is a scam attempt.

Compansating all those people but not me because I was 200 usd away from liquidating, is a scam attempt.

When asked for what their reimbursement policy is, getting muted for 7000 days is a scam attempt.

It is easy to dodge responsibility, as Blackjacky said on a topic they don’t even have license on.

I deserve compansation just like many others and even like my other trade which got refunded as 800.

Giving past trades as argument is not just silly, but fraud attempt.

They deserve the flag against them to be seen.

Why do you focus on HolyDarkness, an incompetent self-proclaimed legal adviser clown, to get your issue solved?

I will give you a hint, futures trading requires a license by Curacao laws, while Rollbit has only a license to operate an online casino! 

Thanks for your well input! I don’t think he deserves harsh words, even tough he didn’t answer on ahoybrause calling us clowns; please stay respective even tough they are not.

We will be accussed of alts, because you support me in this forum.

[moderator's note: consecutive posts merged]

[Fivestar4everMVP]

The problem with your case is Rollbit doesn’t intentionally do maintenance to cause your losses that’s why it can’t be categorized as scam attempt that deserves to be -ve trust by DT.

Although Rollbit can show a good gesture to refund the damage since you are really affected however it’s not a must. You should use exchange rather than a casino on doing high leverage trading if you want a hassle free experience.

If there’s a lot affected with maintenance then you can file a strong case against them.

$45k is no small amount of money to lose in a trade at once, and while it's perfectly understood that Rollbit did not go into maintainance as a way to make op loose his money, (I assume something urgent came up which they needed to fix immediately) but according to op, if all he said it true anyway, that maintainance ruined his chances of mitigating his loses when the price of bitcoin kept declining.

The best the casino would have done is investigate the case properly and see how they can compensate op for his loss, not use result of his past trades against him, a person who lost past trades does not mean he can never win one, and if he was going to win this thread, or maybe save it from draining as much money as it did, the maintainance ruined that chance, and it's the fault of the platform that went into maintainance without a proper announcement as op claimed.

[tetaeridanus]

The problem with your case is Rollbit doesn’t intentionally do maintenance to cause your losses that’s why it can’t be categorized as scam attempt that deserves to be -ve trust by DT.

Although Rollbit can show a good gesture to refund the damage since you are really affected however it’s not a must. You should use exchange rather than a casino on doing high leverage trading if you want a hassle free experience.

If there’s a lot affected with maintenance then you can file a strong case against them.

$45k is no small amount of money to lose in a trade at once, and while it's perfectly understood that Rollbit did not go into maintainance as a way to make op loose his money, (I assume something urgent came up which they needed to fix immediately) but according to op, if all he said it true anyway, that maintainance ruined his chances of mitigating his loses when the price of bitcoin kept declining.

The best the casino would have done is investigate the case properly and see how they can compensate op for his loss, not use result of his past trades against him, a person who lost past trades does not mean he can never win one, and if he was going to win this thread, or maybe save it from draining as much money as it did, the maintainance ruined that chance, and it's the fault of the platform that went into maintainance without a proper announcement as op claimed.

Hello man,

Thanks for your wise answer. Finally someone who truly understood my situation! I am glad to see it!

45000 is a big amount of money to be taken away from me just like anyone else. I would like for you to look at the opposition arguments as well in: https://bitcointalk.org/index.php?topic=5523801.msg64874688#msg64874688

My point is I opened this flag to show people that rollbit should be held accountable if they do not compansate me. They chose not to, giving baseless defense argument such as past trades. Which is immensely ridiculous, and is enough for someone to oppose their actions.

Thanks for your well read of my situation and your comment on it.

Best regards.

Edit: I also don’t believe if my flag does not get enough support, it should be count as resolved and I am at wrong here; as holydarkness said to me in my last reply, if you look at it.

 I will never believe I am at wrong here, I gave every evidence of my allegations; and they have given none. All baseless bullshiters who accuse me of creating alts to support my cause as a reason of opposing. This shows how people view rollbit here, and treat me like a stray dog.

[AHOYBRAUSE]

Why do you focus on HolyDarkness, an incompetent self-proclaimed legal adviser clown, to get your issue solved?

I will give you a hint, futures trading requires a license by Curacao laws, while Rollbit has only a license to operate an online casino!  

Thanks for your well input! I don’t think he deserves harsh words, even tough he didn’t answer on ahoybrause calling us clowns; please stay respective even tough they are not.

We will be accussed of alts, because you support me in this forum.

BJ and his alt accounts are total clowns because they don't see the reality of their own "case". These accounts posting here makes your case look worse for you actually, because these accounts are spam/scam artists. Whatever they say it won't help your case one bit, trust me.
For calling you a clown, I apologize. But I didn't like how you first of complained about Holydarkness and how you approached the whole thing here. Like I said before, nobody here can really help you with this, this is just a forum. Yet you expected all the help in the world. I said it before, you have a case and rollbit ignoring it is ridiculous. I have called this site out several times before in the past and because of this got a rude "feedback" from their signature campaign manager.
Anyway, real mediation sites and/or a lawyer would be much better help than opening topic after topic. People will get tired of always reading the same story. That's my opinion on this one.

[tetaeridanus]

Why do you focus on HolyDarkness, an incompetent self-proclaimed legal adviser clown, to get your issue solved?

I will give you a hint, futures trading requires a license by Curacao laws, while Rollbit has only a license to operate an online casino! 

Thanks for your well input! I don’t think he deserves harsh words, even tough he didn’t answer on ahoybrause calling us clowns; please stay respective even tough they are not.

We will be accussed of alts, because you support me in this forum.

BJ and his alt accounts are total clowns because they don't see the reality of their own "case". These accounts posting here makes your case look worse for you actually, because these accounts are spam/scam artists. Whatever they say it won't help your case one bit, trust me.
For calling you a clown, I apologize. But I didn't like how you first of complained about Holydarkness and how you approached the whole thing here. Like I said before, nobody here can really help you with this, this is just a forum. Yet you expected all the help in the world. I said it before, you have a case and rollbit ignoring it is ridiculous. I have called this site out several times before in the past and because of this got a rude "feedback" from their signature campaign manager.
Anyway, real mediation sites and/or a lawyer would be much better help than opening topic after topic. People will get tired of always reading the same story. That's my opinion on this one.

Hello AHOYBRAUSE,

I accept the apologies, also I would like to apologize if I have made any rude statements against while on my agressive approaches. I would like to also thank you for staying by the truth and truth only. You seem like a nice individual, who talks what he thinks; just like me. I have also expressed this before, not due to this situation.

For those accounts, I cannot say to them to not involve or not;

However the flag’s opposers shows how the case is solid, and they have called the whole squad.

Look he is back! Hhampuz have opposed it, their campaign manager 🤣.

Edit: manager opposing for his boss, what a lovely love story. Your boss’ scam will be shown to the whole world, nothing will stop me from seeking truth. You all are a shame to Satoshi Nakamoto, and crypto. Sold out people. A guy with 100+ trust on this site, with lacking any evidence opposes the flag because he sold his soul to Rollbit Shaver. What a clown.


‘ MagoodHand ‘

Someone with zero posts and topics opposed the flag aswell. FinneysTrueVision, how about you talk about alts now? Rollbit team has gotten their toes pressed. What a funny turn of events.

He has 0 posts, literally zero.

He resurrected from death, like lazarus.

[moderator's note: consecutive posts merged]

[BlackyJacky]

@AHOYBRAUSE

I have a small brain test for you!  

Curacao laws require a license for companies to offer futures trading, while Rollbit has none!

Is Rollbit obligated to give all money back tetaeridanus lost there because they took it for illegal futures trading?

[memehunter]

Without warning, Rollbit went into a scheduled maintenance mode shortly after I placed the trade.

I have bolded out the most important factor associated with your case. Now although you have mentioned it clearly, I still want to clarify few things;
Did you get any notification through email/SMS/onsite popup etc.?
If you got the notice beforehand (while you could alter your trading position) I do not think any case could be made against the platform in question. But if you do not get any notification through email/SMS/onsite popup etc. then in this case casino in question is liable to compensate your loss.

[tetaeridanus]

Without warning, Rollbit went into a scheduled maintenance mode shortly after I placed the trade.

I have bolded out the most important factor associated with your case. Now although you have mentioned it clearly, I still want to clarify few things;
Did you get any notification through email/SMS/onsite popup etc.?
If you got the notice beforehand (while you could alter your trading position) I do not think any case could be made against the platform in question. But if you do not get any notification through email/SMS/onsite popup etc. then in this case casino in question is liable to compensate your loss.

Nope, I got no SMS or Email; they said it was pinned in website chat; which I don’t use unless once in a month. If I did see a manitenance, I would not be placing a 70x trade with 45000 USD on a market opening without a stop loss. Even Elon Musk is not rich enough to do such a idiotic act. Why would I even do this trade at the first place şf there was a banner intact. I am not obliged to go to chat and ask people if there is maintenance.

They know they are wrong in this, since they compansated all of the people who got liquidated or stop-lossed during this event. Just because my bet was live and 100 usd away from liquidation when it was over; don’t change the fact that I lost 41000 usd during this hideous event.

[holydarkness]

[...]

Edit: I also don’t believe if my flag does not get enough support, it should be count as resolved and I am at wrong here; as holydarkness said to me in my last reply, if you look at it.

 I will never believe I am at wrong here, I gave every evidence of my allegations; and they have given none. All baseless bullshiters who accuse me of creating alts to support my cause as a reason of opposing. This shows how people view rollbit here, and treat me like a stray dog.

Okay, how do you propose the forum to get to the end of this situation? Both sides insist they are not wrong here [though I am still trying to get Razer to re-re-re-[not sure how many "re" is this]-consider the situation. We're pretty much on a moot point here, a stale-point if you may, so how do you propose to get this in motion other than the flag to get a better opinion of the DTs? My ears are open.

Without warning, Rollbit went into a scheduled maintenance mode shortly after I placed the trade.

I have bolded out the most important factor associated with your case. Now although you have mentioned it clearly, I still want to clarify few things;
Did you get any notification through email/SMS/onsite popup etc.?
If you got the notice beforehand (while you could alter your trading position) I do not think any case could be made against the platform in question. But if you do not get any notification through email/SMS/onsite popup etc. then in this case casino in question is liable to compensate your loss.

Nope, I got no SMS or Email; they said it was pinned in website chat; which I don’t use unless once in a month. If I did see a manitenance, I would not be placing a 70x trade with 45000 USD on a market opening without a stop loss. Even Elon Musk is not rich enough to do such a idiotic act. Why would I even do this trade at the first place şf there was a banner intact. I am not obliged to go to chat and ask people if there is maintenance.

They know they are wrong in this, since they compansated all of the people who got liquidated or stop-lossed during this event. Just because my bet was live and 100 usd away from liquidation when it was over; don’t change the fact that I lost 41000 usd during this hideous event.

To be fair and transparent...

[...]
This is the following mail from Rollbit.com;

"Hi Mr Lazarus,

[...]

Planned maintenance was carried out at and lasted approximately 18 minutes. This was preceded by both a site notification and a pinned message on site chat.[...]

[memehunter]

To be fair and transparent...

[...]
This is the following mail from Rollbit.com;

"Hi Mr Lazarus,

[...]

Planned maintenance was carried out at and lasted approximately 18 minutes. This was preceded by both a site notification and a pinned message on site chat.[...]

Well now I get the crux of the conflict, (at least I think so) which is; The visibility of notification regarding scheduled maintenance. IMHO, mere publishing important notification which can lead to potential loss is not enough, it has to be properly visible. We can refer to a number of court decisions regarding visibility of traffic signs, where traffic violators are given benefit of doubt about not seeing a traffic sign because it was not visible. 
Having said that, I am no one to decide arbitrarily what is proper visibility and I do understand the highly subjective nature of visibility, BUT still I think there are some characteristics of proper visibility, for example it has to be on the front landing page of the casino in question not in the collapsible chat room window. The casino should have informed every player via email as well for proper visibility because it is possible that many players have active trading sessions, and they might not have felt the need to check the website frequently. 
Failing to satisfy above bare minimum standards for visibility can support OP's claim for compensation.

[FinneysTrueVision]

‘ MagoodHand ‘

Someone with zero posts and topics opposed the flag aswell. FinneysTrueVision, how about you talk about alts now? Rollbit team has gotten their toes pressed. What a funny turn of events.

He has 0 posts, literally zero.

He resurrected from death, like lazarus.

You seem desperate to get support in any way possible. Pointing to irregularities with other accounts does not justify your attempted manipulation through the use of alt accounts. You are not adding anything new by creating all these threads besides more trolling and whataboutism.

Repeating the same grievances and insults over and over will wear on people’s patience and is counterproductive in helping your case. Personally, I am done engaging in pointless discussions.

[tetaeridanus]

Okay, how do you propose the forum to get to the end of this situation? Both sides insist they are not wrong here [though I am still trying to get Razer to re-re-re-[not sure how many "re" is this]-consider the situation. We're pretty much on a moot point here, a stale-point if you may, so how do you propose to get this in motion other than the flag to get a better opinion of the DTs? My ears are open.

Hello holydarkness,

I thank you again about your try to make Razer reconsider his decision, and I appreciate your efforts. Thanks for it.

My problem here is that, out of all the replies you see in the threads you see many names that say I deserve the compansation and they didn't support the flag. Which I respect fully, this means that even if the flag is at wrong (for the DT), I have people who believe in me having the right to get compansation just like many other people.

Let's look at the opposers;

Owlcatz - Opposed because he believes I don't care about money. (? in his own words)

DaveF - Gave ToS while saying they are a shady scum site and still opposed it (??)

Hampuz - Signature Campaign Manager Clown

Micha3lM - Owes Rollbit Shaver his life for 20 bucks salary.

2 more fake people.

I have adressed every single one of them about their oppositions, and got no valid answer; and don't care much any more.

Well to be honest, you ask me what I think? I don't think the situation has any tie to my flag; my flag was for raising awarness about this situation which I believe I was scammed.

The case is not going to be resolved on my side, because I didn't get an answer from what clause of ToS that they compansated the players who got liquidated or stop-lossed and not me.

What is the difference I have from these people? 200 usd away? I lost big amount of money because of these cowards. I am going nowhere unless I get my money back.

You see? My money. It's stolen via theft.

I don't believe there is any evidence that what they are doing is wrong so how is this gonna be counted as resolved holydarkness?

I belive it should not be resolved until we both agree to something. That's what resolved means.

I have proof of their compansation to other players and myself of my 800 USD trade. I have every proof I have said to be.

What does the opposite have? I use an alt account here named 14z4rus? LOL.

I am a degenerate? LOL.

Look at this past trades, he is ill advised? (In their own words9 LOL.

To be fair and transparent...

[...]
This is the following mail from Rollbit.com;

"Hi Mr Lazarus,

[...]

Planned maintenance was carried out at and lasted approximately 18 minutes. This was preceded by both a site notification and a pinned message on site chat.[...]

I always use mobile, have never seen that notification. If I did, I would not open a trade not even with a stop loss. It was a monday market opening. I was in for a scalp.

I got scalped by Rollbit Shaver and his Groomers.

Thanks for your continued collabration for answers.

Best Regards.

‘ MagoodHand ‘

Someone with zero posts and topics opposed the flag aswell. FinneysTrueVision, how about you talk about alts now? Rollbit team has gotten their toes pressed. What a funny turn of events.

He has 0 posts, literally zero.

He resurrected from death, like lazarus.

You seem desperate to get support in any way possible. Pointing to irregularities with other accounts does not justify your attempted manipulation through the use of alt accounts. You are not adding anything new by creating all these threads besides more trolling and whataboutism.

Repeating the same grievances and insults over and over will wear on people’s patience and is counterproductive in helping your case. Personally, I am done engaging in pointless discussions.

You have done nothing but coming to my threads and blabbering.

I don't care about your opinion and will ignore you from now on.

Your opinion has nothing to the with either the flag or my accusation.

Btw: I dare you to prove me I have ALTS in this forum, and if you can't you are a lying imbecile. I never lied here and never will, but your imbecile self lied, lied and lied.

        Go ahead and prove that fake narrative.
         
Leave please. I could not care less that your engagement is over.

[moderator's note: consecutive posts merged]

[tetaeridanus]

To be fair and transparent...

[...]
This is the following mail from Rollbit.com;

"Hi Mr Lazarus,

[...]

Planned maintenance was carried out at and lasted approximately 18 minutes. This was preceded by both a site notification and a pinned message on site chat.[...]

Well now I get the crux of the conflict, (at least I think so) which is; The visibility of notification regarding scheduled maintenance. IMHO, mere publishing important notification which can lead to potential loss is not enough, it has to be properly visible. We can refer to a number of court decisions regarding visibility of traffic signs, where traffic violators are given benefit of doubt about not seeing a traffic sign because it was not visible. 
Having said that, I am no one to decide arbitrarily what is proper visibility and I do understand the highly subjective nature of visibility, BUT still I think there are some characteristics of proper visibility, for example it has to be on the front landing page of the casino in question not in the collapsible chat room window. The casino should have informed every player via email as well for proper visibility because it is possible that many players have active trading sessions, and they might not have felt the need to check the website frequently. 
Failing to satisfy above bare minimum standards for visibility can support OP's claim for compensation.

Thanks for your well input by putting yourself in my shoes. This is a well tried attempt of dodging responsiblity.

Putting it on chat is the most amateur way you can do for such a big problem.

Even if so; the site knew they were at wrong, why would they compansate people and reimburse them otherwise?