BC.Game stole my money (Solved)

[modric007]

I made a deposit of $750. I made bets, played games. My balance became $1200. I put money on withdrawal, they cancelled the withdrawal and told me to go through verification. I uploaded my document, they did not accept it. Now I can't log into my account. Error 4001.

User ID: 59321396

[freedomgo]

The only entity that can verify your user ID is BC.Game. The fact that you’re here creating a scam accusation thread means you don’t trust them anymore and are looking for support from the community. Let me tell you, if all you have is just a story without solid evidence, you won’t be taken seriously. Make sure you gather proof before making accusations, or this will just backfire.

[acroman08]

any chance you can provide screenshots of your conversation with their support and perhaps also include where it shows that you cannot log in to your account? I am not saying that you are lying but having evidence would help people further understand your issue and it would also show that you can back up your claim.

I uploaded my document, they did not accept it. Now I can't log into my account. Error 4001.

did they say anything else after rejecting your KYC verification?

[Russlenat]

did they say anything else after rejecting your KYC verification?

I’d be interested to know more about this. But why block an account if verification fails? They could at least give the user another chance to re-upload their documents. I mean, no gambler would knowingly submit documents that don’t meet the KYC requirements, right?

As for the OP, it seems like no proof has been yet, so it’s hard to tell if this is true or just an accusation without evidence.

[marbet85]

I made a deposit of $750. I made bets, played games. My balance became $1200. I put money on withdrawal, they cancelled the withdrawal and told me to go through verification. I uploaded my document, they did not accept it. Now I can't log into my account. Error 4001.

User ID: 59321396

I check few things, is the same problem as this topic from 18 December, when you start wrote about this problem?
You should write this to better knowing from users.

I see, BC.Game replied about your problem:



They give you more information, with which account connect or something proof?

[modric007]

They sent me this letter:


Dear customer,
Thank you for contacting us. We regret to inform you that after a thorough review of your account activity, it has been determined that you have violated our Terms of Service by engaging in prohibited techniques. This action is strictly prohibited and undermines the integrity of our website.
As a result, your account has been permanently locked. This decision is final and in accordance with our Terms of Service - which all players agree to adhere to upon registration.
We take these matters seriously to maintain a fair and secure environment for all our players. Please note that the decision to permanently lock your account has been made after a thorough and fair investigation.
We appreciate your understanding of our policies and thank you for your cooperation. Stay safe.

Best regards,

The BC.GAME Team_Ivan


https://ibb.co/fG3D61b Login error
https://ibb.co/pPr5n0w Their answer

I didn't use any bonuses. I bet on basketball and played crash games


bc game, please respond to my complaint

[moderator's note: consecutive posts merged]

[holydarkness]

bc game, please respond to my complaint

As mentioned above, they did already responded to your complaint. You found out to be multi-accounting. Or were you saying that their findings is incorrect? Though I doubt that it's the case [as casinos usually are very sure when it comes to such situation due to their multi-cross-reference that support their ruling], I'll try to bring this to their attention and see if there is anything that could convince them to give another response.

[AHOYBRAUSE]

bc game, please respond to my complaint

As mentioned above, they did already responded to your complaint. You found out to be multi-accounting. Or were you saying that their findings is incorrect? Though I doubt that it's the case [as casinos usually are very sure when it comes to such situation due to their multi-cross-reference that support their ruling], I'll try to bring this to their attention and see if there is anything that could convince them to give another response.

Actually there is no word about multi-accounting, they mentioned "prohibited techniques", whatever that means though. Sometimes when they mention this it means the player used like bots or something like arbitrage betting. In my opinion though, flagging accounts for arbitrage betting is total nonsense and also hard to prove. Well, whatever it is, they should at least say exactly what he has done wrong instead of leaving him and everybody else guessing. No matter what it was, having a 2nd account doesn't seem to be the problem here.

[tetaeridanus]

Well, confesticating winnings is different; holding the deposit is different.

I believe, if there was abuse going on; the best move BC should do is to give back OP his deposit and ban him permanently (if he is proved to be guilty of doing prohibited practices such as multi-acc).

Holding the deposit should not be in the power of any casino in any matter.

[dimonstration]

Well, confesticating winnings is different; holding the deposit is different.

I believe, if there was abuse going on; the best move BC should do is to give back OP his deposit and ban him permanently (if he is proved to be guilty of doing prohibited practices such as multi-acc).

Holding the deposit should not be in the power of any casino in any matter.

Not unless the balance itself comes from the profit of the previous action which is the abused on sports betting which I believed they have grounds to confiscate since they already established the connection.

I will agree to you if the OP is just being restricted for violating the terms that doesn’t involved multiple accounting connections that made a profit already from previous account on same casino.

[tetaeridanus]

Well, confesticating winnings is different; holding the deposit is different.

I believe, if there was abuse going on; the best move BC should do is to give back OP his deposit and ban him permanently (if he is proved to be guilty of doing prohibited practices such as multi-acc).

Holding the deposit should not be in the power of any casino in any matter.

Not unless the balance itself comes from the profit of the previous action which is the abused on sports betting which I believed they have grounds to confiscate since they already established the connection.

I will agree to you if the OP is just being restricted for violating the terms that doesn’t involved multiple accounting connections that made a profit already from previous account on same casino.

If OP is in profit, yes your argument seems better.

[holydarkness]

bc game, please respond to my complaint

As mentioned above, they did already responded to your complaint. You found out to be multi-accounting. Or were you saying that their findings is incorrect? Though I doubt that it's the case [as casinos usually are very sure when it comes to such situation due to their multi-cross-reference that support their ruling], I'll try to bring this to their attention and see if there is anything that could convince them to give another response.

Actually there is no word about multi-accounting, they mentioned "prohibited techniques", whatever that means though. Sometimes when they mention this it means the player used like bots or something like arbitrage betting. In my opinion though, flagging accounts for arbitrage betting is total nonsense and also hard to prove. Well, whatever it is, they should at least say exactly what he has done wrong instead of leaving him and everybody else guessing. No matter what it was, having a 2nd account doesn't seem to be the problem here.

I guess, it is slightly possible that I misinterpret their meaning?

[...]
Hello modric007,

Unfortunately after thorough examination of your account, our team find connection to other accounts as well as signs of sportsbetting abuses. The account block will not be reinstated.

Well, confesticating winnings is different; holding the deposit is different.

I believe, if there was abuse going on; the best move BC should do is to give back OP his deposit and ban him permanently (if he is proved to be guilty of doing prohibited practices such as multi-acc).

Holding the deposit should not be in the power of any casino in any matter.

Not unless the balance itself comes from the profit of the previous action which is the abused on sports betting which I believed they have grounds to confiscate since they already established the connection.

I will agree to you if the OP is just being restricted for violating the terms that doesn’t involved multiple accounting connections that made a profit already from previous account on same casino.

If OP is in profit, yes your argument seems better.

This is what I'll try to find out when I managed to reach my contact [this is weekend, and all of my contacts, even the spare ones, are on slow mode], about his total deposit/withdrawal from all of his account combined. In most [if not every cases] casinos are not interested in holding funds that is not theirs. They'll only confiscate funds if the player is in overall profit, to cover the losses the casino experienced from the abusive behavior.

I'll find out more when I managed to get my BC contact.

[modric007]

I made sports bets. More than 100 bets. I made a deposit of $750. I did not make any withdrawals. The balance became $1250. I did not make any prohibited bets. Bc game is just a terrible casino. The support is absolutely useless. It is impossible to communicate with them. Bc game, sort this out already and return my money.

[JollyGood]

Is there anything at all you are not elaborating on which might point to a specific reason your account access has been restricted? BC Game have already been in contact with you but for argument sake are you in a position to upload any screenshots of your account area when you able to log in as well as your emails and live chats with their support team?

I made sports bets. More than 100 bets. I made a deposit of $750. I did not make any withdrawals. The balance became $1250. I did not make any prohibited bets. Bc game is just a terrible casino. The support is absolutely useless. It is impossible to communicate with them. Bc game, sort this out already and return my money.

[icopress]

Actually there is no word about multi-accounting, they mentioned "prohibited techniques", whatever that means though. Sometimes when they mention this it means the player used like bots or something like arbitrage betting. In my opinion though, flagging accounts for arbitrage betting is total nonsense and also hard to prove. Well, whatever it is, they should at least say exactly what he has done wrong instead of leaving him and everybody else guessing. No matter what it was, having a 2nd account doesn't seem to be the problem here.

I guess they did it. 

[...]
Hello modric007,

Unfortunately after thorough examination of your account, our team find connection to other accounts as well as signs of sportsbetting abuses. The account block will not be reinstated.

[BC.Game Support]

Hello Modric007,

Following our previous reply to your inquiry in our Announcement thread, we have given an explanation that we find proof of connection to other accounts as well as signs of sportsbook abuses. Our stance on this is firm: we will not reinstate the account.

After we take a full stat reports, we will be initiating a refund against your deposit. Please email us at support@bc.game from your registered email with the refund address. We will initiate the refund process.

[JollyGood]

I not surprised the OP failed to mention certain aspects of his case and omitted other parts. As you have made it clear you will not reinstate his account, the OP needs to make up his mind as to whether he will explore other avenues (such as an arbiter) or whether he will accept your decision and move on.

Either way, you have clarified the reason for his predicament therefore the next step is for him to take. Having said that, maybe he will reply contesting the case against him. It will be interesting to follow what he does next.

Hello Modric007,

Following our previous reply to your inquiry in our Announcement thread, we have given an explanation that we find proof of connection to other accounts as well as signs of sportsbook abuses. Our stance on this is firm: we will not reinstate the account.

After we take a full stat reports, we will be initiating a refund against your deposit. Please email us at support@bc.game from your registered email with the refund address. We will initiate the refund process.

[modric007]

They paid the entire balance. Complaint closed.

[acroman08]

They paid the entire balance. Complaint closed.

when you say "entire balance" do you mean the $1200 which includes your deposit and winnings? so despite finding that your account is connected to other accounts they still paid you the entire balance, I wonder why.

anyway, congrats on getting your entire balance.

[JollyGood]

Well, it seems the OP is alluding to him receiving $1200 as the entire balance but he should have taken the opportunity to state if it was $750 (deposit) or the $1200 (total balance) along with a reason BC Game made the payout.

In an earlier post BC Game made it clear they were not going to reopen his account because he was connected to sportsbook abuse and multi-accounts. They stated they were initiating a refund of his deposit therefore I doubt he would have received the balance.

Now that he has closed the case I doubt we will see him again.

They paid the entire balance. Complaint closed.

when you say "entire balance" do you mean the $1200 which includes your deposit and winnings? so despite finding that your account is connected to other accounts they still paid you the entire balance, I wonder why.

anyway, congrats on getting your entire balance.