BCGame KYC, Error 4001: Account Verification Required

[Kslwas22]

BCGame KYC, Error 4001: Account Verification Required

I’ve been waiting over a month and a half now to get access to my account.
At the beginning of December(after winning a good sum), when I tried to withdraw, I got logged out. Then I proceeded to logon again to my account and received a pop up with error msg, “Error 4001: Account Verification Required”. I contacted live support a dozen times and they keep referring me to email support to send the following, which I did:

Kindly send an e-mail to support@bc.game together with the following information:

Subject: Account at Risk request for unlock

1. BCGame Username:
2. Registered Email Address:
3. One Deposit Transaction (TXID)
4. Commonly used IP Address
5. Commonly used device

It took two weeks to receive an email to do the KYC. I completed it, am now verified, and was to also instructed to send screenshots of some of my deposits, which I also did a month ago. I still have heard nothing back and am still unable to login to my account. I reach out to their live support with the same results, to contact support. I have done that about ten times through the only option they have, email. I have money in the account that I’ve been waiting to withdraw since the beginning of December. I’ve tried to reach BC support through every channel possible with no response.

I think I’m being scammed!!

Could someone please let me know what else I need to do.

Thank you,

Kslwas22

[albon]

I have written a comment on their official announcement thread [this], and this is their support account on the forum [BC.Game Support + BC.GAME]. I will try to send them a message to bring their attention to this issue, asking them to come here and assist in resolving your problem related to accessing your account and withdrawing your remaining funds after the review.

I hope you can support your topic with more details about the remaining and deposited funds in your account, along with evidence such as screenshots of conversations with customer support, TXID deposit transactions, and proof of completing the KYC verification... etc

[holydarkness]

BCGame KYC, Error 4001: Account Verification Required

[...]
Could someone please let me know what else I need to do.

Thank you,

Kslwas22

Providing us with your BC UID would be a nice start of what else you need to do as BC usually will need that to get into an account and look what happened. I'll have a talk with my contact in... a few hours, based on the pop up message notification that literally appeared as I typed this post [LOL], I'll probably need that UID to get them to look into your issue.

If you don't remember your UID, they usually can still get to the account with username and email address. Feel free to send me a PM of both info and rest assured that I will not misuse that info. Or, if you prefer your privacy [which I totally understand and heavily encourage], shoot the PM to BC.Game Support instead [just click that link, it'll directly bring you to the message page that'll be sent to their support account], I'll have my contact to tell their colleague who handle the account to retrieve the info and start hunting for your account.

[Lakai01]

I hope you can support your topic with more details about the remaining and deposited funds in your account, along with evidence such as screenshots of conversations with customer support, TXID deposit transactions, and proof of completing the KYC verification... etc

I just wanted to say the same thing here, it makes our help a lot easier if there is more information about the case. If you would rather not share the data in the forum then Holydarkness would have already offered that you send him private messages here in the forum.


Finally, a warning:

Do not, under any circumstances, respond to offered help from accounts that you will most likely now receive via PM ... unless the accounts here are reputable of course. Unfortunately, it happens again and again that people get scammed in addition to their problems with the casinos. If in doubt, please post the contact from forum members here and do not transfer BTC and co. under any circumstances.

[holydarkness]

I hope you can support your topic with more details about the remaining and deposited funds in your account, along with evidence such as screenshots of conversations with customer support, TXID deposit transactions, and proof of completing the KYC verification... etc

I just wanted to say the same thing here, it makes our help a lot easier if there is more information about the case. If you would rather not share the data in the forum then Holydarkness would have already offered that you send him private messages here in the forum.

[...]

I would like to withdraw my previous offer for OP to sent his details to me through PM [LOL, I promise you all, it sounded friendly and kind in my head, somehow writing it here sounds a bit rude].

Not because I don't want to help or receive his PM anymore, but because that is apparently no longer necessary. I reached my contact [well, spare contact] to tell them to expect a PM with some details to fish out an UID for a case, and they came back telling me that the info was already sitting in their inbox.

OP has already sent them several details and they're currently trying to get to OP's account and see what's wrong. So, to keep and respect OP's privacy, I'll encourage OP to not send me his details as BC already have it. In case they needed more, I am sure their support account will inquire here.

Until then, all we can do is wait.

[Smartvirus]

What you could do @OP is what you’ve already done. To write to live support from the BC.Game site and have them look into your issue and possibly rectify it. It’s not unusual though to come under suspicion after a considerable win. It immediately raises a flag and makes you a person of interest. The intentions might range from having to protect your funds from third party withdrawal or just trying to register an abuse if any.

BC.Game is a huge platform and a reputable one on the forum, I’m not sure the intentions would be to scam you but, it’s really sketchy given the time you’ve had to wait. It’s very much uncalled for by the support team but, we might excuse them given the holidays.

Also, hope you didn’t register way too many complaints to avoid duplicates in tagging and assigning these. Good thing they have a rep here and hope they would be able to redirect these to the proper persons concerned.

[BC.Game Support]

Hello, Kslwas22

Our apology for the reply that took too long.

Unfortunately, we will need to initiate a proof of account ownership from your side if you don't mind?

We understand that you have written us an email in the past and writing another one will be frustrating. But if you would bear with us a little more, please write us another email to support@bc.game to initiate the process.

To expedite the situation and ensure that we get your mail landed to the staff assigned and already waiting for this, please write this in the email subject: "Initiating Proof of Ownership from Bitcointalk Forum". We will try to get it expedited as fast as we can.

[Kslwas22]

Hello,

Thank you all for your responses. @BC.game Support, I’ve sent another email to support@bc.game along with a few of my emails with all the information that they should need to resolve the issue. If you could please get this fixed as soon as possible, I would appreciate it.

Thank you,

Kslwas22
Kim

[holydarkness]

Hello, I think I am here to make a closing statement as OP's last activity was about a week ago and I think it's safe to assume she wouldn't bother to return to the forum to give us an update from her side so I can mark this one accordingly.

Anyway, OP's case is one that I dilligently brought to my contact's attention following my request to get her situation expedited for her manual verification, during our almost-daily communication to tackle several issues, and I was told several days ago that her situation was resolved. She should have regained access to her account.

I was waiting for her to see if she'll update us herself with the situation, but after a week on being away from the forum, I think it's safe to assume that she won't return. Thus, I think it is safe to conclude that her case is indeed resolved and she has regained her account. I'll mark this thread as such with this statement as reference for marking it as resolved.


OP, Kslwas22, if I was wrong and misunderstood the situation, kindly simply inform us by updating this thread with the current situation, and I'll change the status back to "in progress".