[SCAM Unresolved] Betpanda.io - Deposit and Winnings Confiscated (4000$ scam)

[bettingfede1998]

Update – January 29, 2025
Betpanda has provided me with my betting history.
Does a betting record like this really make me someone who violates a site's Terms and Conditions? Can this history truly label me as an "odds abuser" or any other accusation they’ve made against me? I highly doubt it.
I appreciate Betpanda for sharing the history, but I repeat: I have done nothing to violate the T&Cs, and I once again demand my winnings and deposit back.
As multiple users have already pointed out, the deposit itself should not even be up for debate.
Here is my full betting history:

Bet Timestamp	Bet Type	Odds	Stake (USD)	Won (USD)	Sport	Category	Tournament	Event	Event Scheduled	Market	Outcome
2024/11/27 21:31:48	Single	4.3	141.97	0	Soccer	International Clubs	UEFA Champions League	Celtic Glasgow - Club Brugge	2024/11/27 20:00:00	1x2	Celtic Glasgow
2024/11/27 20:08:24	Single	1.95	378.2	738.26	Soccer	International Clubs	UEFA Champions League	PSV Eindhoven - FC Shakhtar Donetsk	2024/11/27 20:00:00	1x2	PSV Eindhoven
2024/11/27 20:03:49	Single	3.5	378.2	1325.08	Soccer	International Clubs	UEFA Champions League	Bologna FC - Lille OSC	2024/11/27 20:00:00	1x2	Lille OSC
2024/11/27 18:12:23	Single	1.95	472.75	0	Soccer	International Clubs	UEFA Champions League	SK Sturm Graz - Girona FC	2024/11/27 17:45:00	1x2	Girona FC
2024/11/27 17:59:25	Single	4.85	473.72	2292.85	Soccer	International Clubs	UEFA Champions League	FK Crvena Zvezda Belgrade - VfB Stuttgart	2024/11/27 17:45:00	1x2	FK Crvena Zvezda Belgrade

Do these bets look like those of someone violating the rules?
I bet on regular UEFA Champions League matches, not on obscure leagues, suspicious events, or manipulated markets.

I await Betpanda’s response, but I stand firm in my request: return my deposit and my winnings.

[Mahdirakib]

Do these bets look like those of someone violating the rules?
I bet on regular UEFA Champions League matches, not on obscure leagues, suspicious events, or manipulated markets.

No, those bets don't look faulty. But the decision has been made by the odds provider to not pay you the winning amount (as you were already limited by the odds provider). Where Betpanda has applied the unfriendly terms to confiscate your deposit. Again, there is no chance for you to get back your deposited amount. You will only receive the refund if Betpanda team decides to give it back by accepting that their terms aren't fair in those sections.

[bettingfede1998]

Do these bets look like those of someone violating the rules?
I bet on regular UEFA Champions League matches, not on obscure leagues, suspicious events, or manipulated markets.

No, those bets don't look faulty. But the decision has been made by the odds provider to not pay you the winning amount (as you were already limited by the odds provider). Where Betpanda has applied the unfriendly terms to confiscate your deposit. Again, there is no chance for you to get back your deposited amount. You will only receive the refund if Betpanda team decides to give it back by accepting that their terms aren't fair in those sections.

Yes, but on Betpanda, my winnings were not voided, as I’ve read is the standard procedure in these cases. Instead, they completely blocked my account as if I were a criminal.
On BC.Game, I was limited from placing bets of 20K USDT (which I saw by clicking on "max bet," though I never actually played that much on a single bet lol) down to 200-300 USDT. They didn’t take away my winnings.

[Betpanda]

No, those bets don't look faulty. But the decision has been made by the odds provider to not pay you the winning amount (as you were already limited by the odds provider). Where Betpanda has applied the unfriendly terms to confiscate your deposit.

We never stated that the bets themselves look anything out of the ordinary when looked at in a vacuum, we instead stated that looking at the betting history alone will not prove the matter to any direction - not what the customer claims or what we have stated actually happened.

To make conclusive decisions on what actually happened, the Sportsbook provided has access to far more data and are able to make far more informed decisions than ones simply based on the basic information of the bets placed.

Yes, but on Betpanda, my winnings were not voided, as I’ve read is the standard procedure in these cases. Instead, they completely blocked my account as if I were a criminal.
On BC.Game, I was limited from placing bets of 20K USDT (which I saw by clicking on "max bet," though I never actually played that much on a single bet lol) down to 200-300 USDT. They didn’t take away my winnings.

We are not in a position to comment on how other operators act in such circumstances, it is very possible that they have different Terms and Conditions as well as other rules in place for such occurrences.

All our practices and rules one must adhere to are clearly outlined in our Terms and Conditions, making them very clear and transparent. Anyone can read these Terms before even creating an account with us, and we strongly recommend that any individual who is looking to join any casino, not just ours, familiarises themselves with the rules, prevailing regulations and other terms of the service before creating an account.

This is paramount to avoid any confusion regarding what is allowed, what isn't allowed, who is responsible for what and when, and should there be any confusion or a point that is unclear to them, contact the casino in question and confirm if they are comfortable with these terms.

[bettingfede1998]

The situation with Betpanda is now evident: lack of transparency, unfair terms, and conditions entirely disadvantageous to users.

AskGamblers itself has confirmed that Betpanda failed to provide any reasonable justification or solid evidence to support their accusations against me. Their official statement reads:

"We regret to inform you that despite all the AskGamblers Complaint Team requests, Betpanda.io Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against the player."

They have even advised me to "seek further assistance from the relevant regulatory body or appointed ADR entity."
Does anyone here have experience with this process and know how to proceed?

To be clear, my goal is not to speak badly about Betpanda. My goal is to seek clarity, defend my rights, and get my money back. That’s all I want: my money.

Any help or advice would be greatly appreciated.

[Willy99]

Thank you for your article.
I can't help you, but I have also used BC.game. I will therefore no longer use my betpanda account. I think that's safer. Thanks for your warning!!

[bettingfede1998]

Thank you for your article.
I can't help you, but I have also used BC.game. I will therefore no longer use my betpanda account. I think that's safer. Thanks for your warning!!

Thanks.
Thank you for your understanding. My only intention is to recover my funds, not to speak ill of a company.

[Betpanda]

The situation with Betpanda is now evident: lack of transparency, unfair terms, and conditions entirely disadvantageous to users.

We believe the that we have been very transparent with you, providing all the information when requested.

We do also understand that you consider the terms to be unfair or disadvantageous as they determine a ruling that is not advantageous to you under these circumstances, but these are the terms you agreed to upon creating an account with us. We are simply following the rules which we have set to both to the players and ourselves.

This is why we urge all the players who create an account with us to read through all the terms, conditions and rules of our services to avoid any confusion.

As we have provided you with all the available information, we consider the matter concluded from our side.

[bettingfede1998]

The situation with Betpanda is now evident: lack of transparency, unfair terms, and conditions entirely disadvantageous to users.

We believe the that we have been very transparent with you, providing all the information when requested.

We do also understand that you consider the terms to be unfair or disadvantageous as they determine a ruling that is not advantageous to you under these circumstances, but these are the terms you agreed to upon creating an account with us. We are simply following the rules which we have set to both to the players and ourselves.

This is why we urge all the players who create an account with us to read through all the terms, conditions and rules of our services to avoid any confusion.

As we have provided you with all the available information, we consider the matter concluded from our side.

Dear Betpanda Team,

You claim to have been transparent, yet AskGamblers itself has stated that you failed to provide reasonable justification or solid evidence to support your accusations against me. That statement alone contradicts your claims of transparency.

I understand that you are simply enforcing your own rules, but rules must be fair, reasonable, and properly justified. In this case, there has been no clear justification for the confiscation of my deposit.

You urge players to read your Terms and Conditions, yet nowhere in them does it explicitly state that a player’s deposit can be confiscated in the way you have done with mine. If you truly believe your actions are fair and justified, then why did AskGamblers reject your explanation and close my complaint as "unresolved"?

You may consider the matter concluded from your side, but from mine—and from an objective standpoint—it remains unresolved.

[Zwei]

We do also understand that you consider the terms to be unfair or disadvantageous as they determine a ruling that is not advantageous to you under these circumstances, but these are the terms you agreed to upon creating an account with us. We are simply following the rules which we have set to both to the players and ourselves.

this is just pathetic from your side honestly. if you really understand, you would not have unfair terms designed to confiscate players funds. and just becasue it in the term doesn't make it okay or not fraudulent.
any legit casino would at least have refunded the player deposit in this circumstance.

This is why we urge all the players who create an account with us to read through all the terms, conditions and rules of our services to avoid any confusion.

this is just a lie. your own marketing and the statements you made here on the forum contradict what's in the terms, so spare us your nonsense.

As we have provided you with all the available information, we consider the matter concluded from our side.

but it's not concluded from the community side.
unless you don't care, i urge you to make things right before you ruin your reputation here on the forum even more.

[bettingfede1998]

We do also understand that you consider the terms to be unfair or disadvantageous as they determine a ruling that is not advantageous to you under these circumstances, but these are the terms you agreed to upon creating an account with us. We are simply following the rules which we have set to both to the players and ourselves.

this is just pathetic from your side honestly. if you really understand, you would not have unfair terms designed to confiscate players funds. and just becasue it in the term doesn't make it okay or not fraudulent.
any legit casino would at least have refunded the player deposit in this circumstance.

This is why we urge all the players who create an account with us to read through all the terms, conditions and rules of our services to avoid any confusion.

this is just a lie. your own marketing and the statements you made here on the forum contradict what's in the terms, so spare us your nonsense.

As we have provided you with all the available information, we consider the matter concluded from our side.

but it's not concluded from the community side.
unless you don't care, i urge you to make things right before you ruin your reputation here on the forum even more.

I completely agree with what you said. From my side, this matter is far from over. At this point, it's clear that they prefer to treat customers like ATMs and accept having such a reputation rather than behaving like any other bookmaker on the planet.
That’s their choice. The real question is whether it’s actually legal—but since I live in Italy and they’re based in Costa Rica, I don’t have the expertise, the financial means, or the motivation to figure out how to resolve this, unfortunately.

[Zwei]

...

I completely agree with what you said. From my side, this matter is far from over. At this point, it's clear that they prefer to treat customers like ATMs and accept having such a reputation rather than behaving like any other bookmaker on the planet.
That’s their choice. The real question is whether it’s actually legal—but since I live in Italy and they’re based in Costa Rica, I don’t have the expertise, the financial means, or the motivation to figure out how to resolve this, unfortunately.

i'm pretty sure it's not legal, but what can you expect from a casino that's operating without a license and is incorporated in a country that doesn't regulate gambling?
they think they can confiscate players money and do whatever they want without any consequences.

they are even lying about having a license.



also, on their website, they say they are "Trusted & Supported by" notokyc.com,
but if you check notokyc website, you won't find betpanda listed anywhere.

they say the same about cointelegraph.com, but i know for a fact that they do not promote casinos. as i was told this personally by their partnerships executive.

i would probably find more shady shit if i look even more.
all things considered, i would avoid playing at this casino unless you are willing to risk having the same experience as OP. not to mention if you check online reviews, there are multiple people who have had the same thing happen to them.

@bettingfede1998 at this point, you should leave them a negative feedback with this thread as a reference.
you can do here: https://bitcointalk.org/index.php?action=trust;u=3675233

[Yaeshawn]

The thing that stands out from this discussion ,besides the obvious SCAM from betpanda.io towards the bettor is that and please correct me if I have misunderstood this :

If lets say 50 casinos are using BetBy oddsprovider for their sportsbook and a bettor gets limited on one of them (lets say he got limited on BC.game) , then he is not eligible (?) to open an account on the rest 49 casinos and use their sportsbook because the odds provider is blatantly spreading his personal information in complete disregard of international laws protecting this very data ,towards every other casino that he will use in the future after getting limited at BC.game ,resulting to him not getting his winnings ever again from any other site?

[DGUDGUDGU]

I will never use this site it looks sketchy as hell and their reasoning for not paying or even refunding the deposit is terrible.
I am actually mindblown reading their responses to this thread where they are trying to justify keeping your funds, honestly insane stuff.

Part of the blame is 100% with the betby odds provider, they always give misleading information about accounts & their history on other sites using their odds.
This causes operators to make judgements off their information that is often incorrect and unfair, instead of just limiting the players stake.
I have dealt with this before on some other sites, but never have my funds been confiscated, usually just quick limitation.

Hopefully soon betby will get some actual competition in the crypto betting space, because I am sick and tired of seeing their odds everywhere.
and BetPanda if you want your site to last longer than a year, pay the man and move on.

What if for example a player that plays @ 500 casino is down $100k in sports betting and wants to move to your betting site to play?
Would he be able to do that even though he already has a betby sportsbook history and has placed bets elsewhere?

Of course you wouldn't have a problem with this, because that customer is a long term loser.

[Mahdirakib]

i'm pretty sure it's not legal, but what can you expect from a casino that's operating without a license and is incorporated in a country that doesn't regulate gambling?

Betpanda have a gambling license. Their license company is located in Costa Rica, but they are licensed under Anjouan. They don't have a validator link available on the site, you can check it from their sister casino Casinopunkz.

@bettingfede1998 at this point, you should leave them a negative feedback with this thread as a reference.
you can do here: https://bitcointalk.org/index.php?action=trust;u=3675233

This is the only thing OP can do now. Although it won't really matter there. A flag could be more effective here. Unfortunately, OP don't have the option to create a flag as the decision was made according to the terms. Still, everyone will address the steps (terms) of Betpanda as shabby.

[Zwei]

i'm pretty sure it's not legal, but what can you expect from a casino that's operating without a license and is incorporated in a country that doesn't regulate gambling?

Betpanda have a gambling license. Their license company is located in Costa Rica, but they are licensed under Anjouan. They don't have a validator link available on the site, you can check it from their sister casino Casinopunkz.

Star Bright Media SRL only has an anjouan license for casinopunkz.io, they don't have one for betpanda.io.
their license for casinopunkz.io is irrelevant here since we are talking about betpanda.

also, if they did have a license for betpanda.io, they must have a validator link displayed on the website, as that's a requirement. and the domain name would have been listed on the anjouan license register.

you can check it yourself here: https://anjouangaming.com/license-register/

[JeromeTash]

Betpanda have a gambling license. Their license company is located in Costa Rica, but they are licensed under Anjouan. They don't have a validator link available on the site, you can check it from their sister casino Casinopunkz.

It's a sister casino to Casinopunkz?

Now, this sort of makes sense. When I was trying to register into the two casino, I couldn't help but notice that their terms and condition were similar, let alone the countries that are banned from using the casinos. Unfortunately or fortunately, I did not register in either of the casinos because my country was one of those that were listed as banned. I almost asked about them being linked/similar but hesitated and let it go.

[bettingfede1998]

i'm pretty sure it's not legal, but what can you expect from a casino that's operating without a license and is incorporated in a country that doesn't regulate gambling?
they think they can confiscate players money and do whatever they want without any consequences.

also, on their website, they say they are "Trusted & Supported by" notokyc.com,
but if you check notokyc website, you won't find betpanda listed anywhere.

they say the same about cointelegraph.com, but i know for a fact that they do not promote casinos. as i was told this personally by their partnerships executive.

i would probably find more shady shit if i look even more.
all things considered, i would avoid playing at this casino unless you are willing to risk having the same experience as OP. not to mention if you check online reviews, there are multiple people who have had the same thing happen to them.

@bettingfede1998 at this point, you should leave them a negative feedback with this thread as a reference.
you can do here: https://bitcointalk.org/index.php?action=trust;u=3675233

I also believe this is not legal, and as you said, just looking at online reviews is enough to understand the situation.

I'm new to Bitcointalk and wasn’t familiar with the feedback system, but now I’ve left one. Thanks for the suggestion!

The thing that stands out from this discussion ,besides the obvious SCAM from betpanda.io towards the bettor is that and please correct me if I have misunderstood this :

If lets say 50 casinos are using BetBy oddsprovider for their sportsbook and a bettor gets limited on one of them (lets say he got limited on BC.game) , then he is not eligible (?) to open an account on the rest 49 casinos and use their sportsbook because the odds provider is blatantly spreading his personal information in complete disregard of international laws protecting this very data ,towards every other casino that he will use in the future after getting limited at BC.game ,resulting to him not getting his winnings ever again from any other site?

Yes, that’s exactly the issue here, and it raises serious concerns about both data privacy and fair play. If getting limited on one BetBy-powered sportsbook means being flagged across all of them, then they are effectively sharing personal betting data between platforms without user consent—a clear violation of data protection laws.

In my case, Betpanda didn’t even know I was limited on BC.Game until I openly mentioned it here in this thread. So either BetBy is secretly sharing user data between different casinos, or—what I strongly believe—Betpanda is just using this as an excuse to justify confiscating my funds.

I actually wrote an email to BetBy about this, but received no response. I think I will write to them again to discuss this matter further.

Star Bright Media SRL only has an anjouan license for casinopunkz.io, they don't have one for betpanda.io.
their license for casinopunkz.io is irrelevant here since we are talking about betpanda.

also, if they did have a license for betpanda.io, they must have a validator link displayed on the website, as that's a requirement. and the domain name would have been listed on the anjouan license register.

you can check it yourself here: https://anjouangaming.com/license-register/

I haven't verified these things, and until a few days ago, I didn’t even think about paying attention to them. I didn’t even know what BetBy was. All of this raises even more doubts for me, but I believe Betpanda itself will eventually clarify these uncertainties.

However, there's one thing I don’t understand: they made me go through KYC, asked for my documents, and even required a video where I had to state that I’m not associated with anyone else (I’m not a criminal, and I don’t even fully understand what they meant by that lol), only to then tell me, "You violated the T&Cs, so we’re not giving you anything."

But if that were true, they already knew it before verifying my documents.

[Zwei]

However, there's one thing I don’t understand: they made me go through KYC, asked for my documents, and even required a video where I had to state that I’m not associated with anyone else (I’m not a criminal, and I don’t even fully understand what they meant by that lol), only to then tell me, "You violated the T&Cs, so we’re not giving you anything."

But if that were true, they already knew it before verifying my documents.

i'm not sure about the video, but for KYC, i think they ask for it to verify your identity and geo and also to ban you permanently so you can't create new accounts.
they also need KYC to check against whatever third party fraud database they use, in case another casino has flagged your info there.

[bettingfede1998]

i'm not sure about the video, but for KYC, i think they ask for it to verify your identity and geo and also to ban you permanently so you can't create new accounts.
they also need KYC to check against whatever third party fraud database they use, in case another casino has flagged your info there.

Yes, but that doesn’t make much sense because if they actually checked those databases, they would see that I have never been accused of fraud by anyone.
Of course, I understand that forum users can’t just take my word for it, but I can assure you that they didn’t use any database at all—otherwise, I wouldn’t be in this situation right now.