[SCAM Unresolved] Betpanda.io - Deposit and Winnings Confiscated (4000$ scam)

[Zwei]

i'm not sure about the video, but for KYC, i think they ask for it to verify your identity and geo and also to ban you permanently so you can't create new accounts.
they also need KYC to check against whatever third party fraud database they use, in case another casino has flagged your info there.

Yes, but that doesn’t make much sense because if they actually checked those databases, they would see that I have never been accused of fraud by anyone.
Of course, I understand that forum users can’t just take my word for it, but I can assure you that they didn’t use any database at all—otherwise, I wouldn’t be in this situation right now.

even if they checked a database and found nothing, they probably would have still banned you and confiscated your money.
the decision was likely made before they even asked for KYC, and they were just fishing for something extra.

[bettingfede1998]

Update – No Response Since February 4th

I haven’t received a single response from Betpanda since their last email, which they sent out of nowhere just to repeat what they had already told me. They have completely ignored me since then.

I won’t lie—I’m devastated. Winning that amount was a huge deal for me, and I was genuinely overjoyed. But having it all taken away, along with my own deposit, without any real justification, has been an emotional blow. I’ve spent weeks fighting for something that should have been mine by right, only to be met with silence.

I don’t know what else to do at this point. I feel powerless, abandoned, and deeply disappointed.

No player should ever go through this. If this can happen to me, it can happen to anyone.

[LEVSKI7]

https://casinoguru-int.com/en/complaints/all
These criminals don't pay at all
It's true that every site scams more or less, but you're stuck on a site from which you have no chance of downloading anything
The only useful information from this forum is that in the "complaints" section.
The comments of paid garbage and geeks defending sites are passed over

[Betpanda]

You claim to have been transparent, yet AskGamblers itself has stated that you failed to provide reasonable justification or solid evidence to support your accusations against me. That statement alone contradicts your claims of transparency.

Us being as transparent as we can up until to the point where it could be detrimental to our services might differ from their definition, but it does not mean we have not been cooperative or transparent.

I understand that you are simply enforcing your own rules, but rules must be fair, reasonable, and properly justified. In this case, there has been no clear justification for the confiscation of my deposit.

You urge players to read your Terms and Conditions, yet nowhere in them does it explicitly state that a player’s deposit can be confiscated in the way you have done with mine.

We absolutely believe that the rules are exactly that, and the justification to confiscate the funds under these circumstances is clearly stated under “5. ANTI-FRAUD POLICY” of our Terms and Conditions:

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

this is just a lie. your own marketing and the statements you made here on the forum contradict what's in the terms, so spare us your nonsense.

We don’t believe this is the case at all, could you please point us to where we have been contradictory of our own terms?

If you refer to the No-KYC policy, this is true. All players who do not breach our rules in any way are free to enjoy a KYC-free experience at our casino.

rather than behaving like any other bookmaker on the planet.

We would like to reiterate that each bookmaker has slightly different rules and terms of service, and we recommend all users to familiarize themselves with the said rules and terms before using the services of any casino.

The real question is whether it’s actually legal

We can confirm that we operate perfectly within the Costa Rican laws and regulations.

No player should ever go through this. If this can happen to me, it can happen to anyone.

We do urge all players to adhere to the rules of our casino and Sportsbook to avoid confusion about what is and what is not allowed.

It's true that every site scams more or less

We would like to emphatically disagree with this notion, as we have not scammed anyone. We have simply adhered to the terms of our services.

[bettingfede1998]

Betpanda, your responses are nothing new—just the same vague and repetitive justifications that do not address the core issue.

1) Transparency?
You claim to be "as transparent as possible," yet AskGamblers (my compliant here) itself stated that you failed to provide reasonable justification or solid evidence. If that’s the case, how can you call yourselves transparent?

2) Confiscating my deposit?
You keep citing your "ANTI-FRAUD POLICY," but nowhere in your Terms does it explicitly state that a player’s deposit can be confiscated in this manner. Bookmakers that void bets return the stake to the player—you simply took everything.

3) Legality?
Saying you operate legally under Costa Rican laws is meaningless when your practices go against industry standards and fairness. Being legally registered doesn’t mean your actions are ethical.

4) Following your rules?
If your rules allow you to take players’ money without justification, then the problem is your rules. A fair casino wouldn’t have this issue in the first place.

The fact remains: you took my money and haven’t provided a legitimate reason. If you had real proof, you would have shared it with AskGamblers instead of getting my complaint closed as "unresolved."

In Italian, there’s a perfect term for companies like yours: "siete dei paraculo" It means you twist words and hide behind technicalities to justify unfair actions.

No legitimate bookmaker operates like this.

[Mahdirakib]

Us being as transparent as we can up until to the point where it could be detrimental to our services might differ from their definition, but it does not mean we have not been cooperative or transparent.

So, your team expects everyone to praise the rules of your casino, even if they are not friendly or transparent to the gambling community? There is lack of transparency in your marketing policy, the terms aren't really friendly for the users, and now you have failed to provide the evidences to the mediator. I just noticed it today.

I had considered OP as guilty here by following that he was limited by the same odds provider at another sportsbook. But now I can see that Betpanda services are different than reputable, transparent and trusted betting platform.

[bettingfede1998]

Us being as transparent as we can up until to the point where it could be detrimental to our services might differ from their definition, but it does not mean we have not been cooperative or transparent.

So, your team expects everyone to praise the rules of your casino, even if they are not friendly or transparent to the gambling community? There is lack of transparency in your marketing policy, the terms aren't really friendly for the users, and now you have failed to provide the evidences to the mediator. I just noticed it today.

I had considered OP as guilty here by following that he was limited by the same odds provider at another sportsbook. But now I can see that Betpanda services are different than reputable, transparent and trusted betting platform.

This coming from a long-standing and reputable user like you gives me some comfort.

As I’ve repeatedly said in multiple discussions, I was only limited on BC.Game to a maximum of 200-300 EUR per bet —and I was never blocked, never accused of fraud, or anything similar. In fact, BC.Game explicitly told me that stake limits are standard practice and not directly decided by them. They even gave me casino bonuses to retain me as a customer—which says a lot about how they viewed me after wagering hundreds of thousands of euros. If I were a bad customer, would they have done that?
I’ve used many bookmakers and have been betting online for about 10 years. I come from regulated Italian sites, and I’ve never had a single issue.

Currently, I have moved to bookmakers that do not use Betby odds, precisely because Betpanda blamed Betby for everything.

[philipma1957]

I like the claim that the op committed fraud justifies the confiscation of all the op's funds. yet they offer zero proof that he did fraud.

So basically they claim if you win and we say fraud you lose.

At the op sorry for your loss.

at betpanda shame on you.

[bettingfede1998]

I like the claim that the op committed fraud justifies the confiscation of all the op's funds. yet they offer zero proof that he did fraud.

So basically they claim if you win and we say fraud you lose.

At the op sorry for your loss.

at betpanda shame on you.

Thank you for your message, that’s exactly the issue—they accused me of fraud without presenting a single piece of evidence. If they actually had proof, they would have provided it to AskGamblers when requested. Instead, they just keep repeating the same vague excuses.

So yes, as you said, their logic is simple: "If you win and we say fraud, you lose." That’s not how a legitimate bookmaker should operate.

Again, I really appreciate your words. Seeing support from trusted members like you confirms that I’m not the only one who finds this situation completely unacceptable.

[philipma1957]

I like the claim that the op committed fraud justifies the confiscation of all the op's funds. yet they offer zero proof that he did fraud.

So basically they claim if you win and we say fraud you lose.

At the op sorry for your loss.

at betpanda shame on you.

Thank you for your message, that’s exactly the issue—they accused me of fraud without presenting a single piece of evidence. If they actually had proof, they would have provided it to AskGamblers when requested. Instead, they just keep repeating the same vague excuses.

So yes, as you said, their logic is simple: "If you win and we say fraud, you lose." That’s not how a legitimate bookmaker should operate.

Again, I really appreciate your words. Seeing support from trusted members like you confirms that I’m not the only one who finds this situation completely unacceptable.

Dude believe it or not you can gain from this and pick better places to bet..  In fact If I were you I would pick my next casino and specifically ask them their fraud policy in an email refer them to this thread.  Tell them you want to play but that you will not join them if they do not agree to state the exact reasons they can ban you and that they must offer evidence of some sort to ban you.  so far I see the casino's answers and I see zero evidence of any kind from them.

I would never use a casino that say we do not offer evidence of fraud but we think you cheated and won't pay you.

And I know a shit ton about betting with racetracks and casinos on multiple continents .

They need to have some evidence if they want to ban you and basically fine you (taking your deposit is a fine)

[philipma1957]

You claim to have been transparent, yet AskGamblers itself has stated that you failed to provide reasonable justification or solid evidence to support your accusations against me. That statement alone contradicts your claims of transparency.

Us being as transparent as we can up until to the point where it could be detrimental to our services might differ from their definition, but it does not mean we have not been cooperative or transparent.

I understand that you are simply enforcing your own rules, but rules must be fair, reasonable, and properly justified. In this case, there has been no clear justification for the confiscation of my deposit.

You urge players to read your Terms and Conditions, yet nowhere in them does it explicitly state that a player’s deposit can be confiscated in the way you have done with mine.

We absolutely believe that the rules are exactly that, and the justification to confiscate the funds under these circumstances is clearly stated under “5. ANTI-FRAUD POLICY” of our Terms and Conditions:

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

this is just a lie. your own marketing and the statements you made here on the forum contradict what's in the terms, so spare us your nonsense.

We don’t believe this is the case at all, could you please point us to where we have been contradictory of our own terms?

If you refer to the No-KYC policy, this is true. All players who do not breach our rules in any way are free to enjoy a KYC-free experience at our casino.

rather than behaving like any other bookmaker on the planet.

We would like to reiterate that each bookmaker has slightly different rules and terms of service, and we recommend all users to familiarize themselves with the said rules and terms before using the services of any casino.

The real question is whether it’s actually legal

We can confirm that we operate perfectly within the Costa Rican laws and regulations.

No player should ever go through this. If this can happen to me, it can happen to anyone.

We do urge all players to adhere to the rules of our casino and Sportsbook to avoid confusion about what is and what is not allowed.

It's true that every site scams more or less

We would like to emphatically disagree with this notion, as we have not scammed anyone. We have simply adhered to the terms of our services.

quoted this for my records

[Zwei]

You claim to have been transparent, yet AskGamblers itself has stated that you failed to provide reasonable justification or solid evidence to support your accusations against me. That statement alone contradicts your claims of transparency.

Us being as transparent as we can up until to the point where it could be detrimental to our services might differ from their definition, but it does not mean we have not been cooperative or transparent.

it means exactly that, other casinos provide evidence to AskGamblers all the time without it being detrimental to their service, why can't you?
maybe you showed them nothing because you have nothing to show.

this is just a lie. your own marketing and the statements you made here on the forum contradict what's in the terms, so spare us your nonsense.

We don’t believe this is the case at all, could you please point us to where we have been contradictory of our own terms?

If you refer to the No-KYC policy, this is true. All players who do not breach our rules in any way are free to enjoy a KYC-free experience at our casino.

you are free to believe whatever you want, but the facts will stay the facts. your marketing statement contradict your terms.

No player should ever go through this. If this can happen to me, it can happen to anyone.

We do urge all players to adhere to the rules of our casino and Sportsbook to avoid confusion about what is and what is not allowed.

how about, instead of hiding it in the terms, you add a big warning on the deposit page stating that deposits are nonrefundable once wagered and we will take it all if we ban you?
that will for sure avoid any confusion as no one will play at your casino knowing that.

It's true that every site scams more or less

We would like to emphatically disagree with this notion, as we have not scammed anyone. We have simply adhered to the terms of our services.

but your terms of service are scammy. come on dude.

you say he committed fraud, so for sure you can at least tell us what kind of betting fraud he did? right?
was he part of a betting syndicate? was he involved in match fixing, arbitrage, value betting, court siding? what fraud did he do exactly?

[bettingfede1998]

@philipma1957 @Zwei

Thank you for your support, it really means a lot to me. It’s absurd how Betpanda keeps avoiding providing any evidence, while other transparent casinos have no issue doing so.

You made a great point—if they are so confident in their rules, why don’t they clearly state on the deposit page that they can confiscate everything, including the deposit, if they decide to ban you? Because no one would play there if they did.

They keep repeating the same excuses, but the reality is they have nothing to back up their claims.

Thanks again for highlighting these contradictions!

[bettingfede1998]

You’re a joke, Betpanda. Actually, you’re not even funny—you’re pathetic. You’re scammers.

I’m in your Telegram group (with a fake account since you banned my original one), and it’s full of bots. Every now and then, a real user joins and says they’ve been scammed by you, just like I was—that you seized their funds for no real reason—and what do you do? You ban them immediately.

I just saw two people get banned at the same time now. Disgusting.

[Betpanda]

You keep citing your "ANTI-FRAUD POLICY," but nowhere in your Terms does it explicitly state that a player’s deposit can be confiscated in this manner. Bookmakers that void bets return the stake to the player—you simply took everything.

Please see below the clause in our terms which would justify the confiscation of funds under these specific circumstances:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

3) Legality?
Saying you operate legally under Costa Rican laws is meaningless when your practices go against industry standards and fairness. Being legally registered doesn’t mean your actions are ethical.

We can confirm that we are operating perfectly within the laws and regulations of our jurisdiction and our Terms of Service.

4) Following your rules?
If your rules allow you to take players’ money without justification, then the problem is your rules. A fair casino wouldn’t have this issue in the first place.

The fact remains: you took my money and haven’t provided a legitimate reason. If you had real proof, you would have shared it with AskGamblers instead of getting my complaint closed as "unresolved."

Please see below the clause in our terms which would wholly justify the actions taken by us under these specific circumstances when dealing with a user who has breached our terms and conditions:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

In Italian, there’s a perfect term for companies like yours: "siete dei paraculo" It means you twist words and hide behind technicalities to justify unfair actions.

We don’t believe like this is the case at all, we have justified the actions taken several times through our Terms and Conditions as per above.

So, your team expects everyone to praise the rules of your casino, even if they are not friendly or transparent to the gambling community?

We never mentioned that the rules should be "praised", but rather adhered to. It is wholly understandable that users might be caught off-guard by rules they have not familiarised themselves with. Hence we stress the importance of reading through the Terms and Conditions of any service you sign up for.

I like the claim that the op committed fraud justifies the confiscation of all the op's funds. yet they offer zero proof that he did fraud.

We have provided all the necessary proof to justify the actions we have taken.

So basically they claim if you win and we say fraud you lose.

So yes, as you said, their logic is simple: "If you win and we say fraud, you lose." That’s not how a legitimate bookmaker should operate.

This is not the case whatsoever, we would never take such action unless the player would be in breach of our Terms and Conditions.

Simply taking actions such as these ones when a player has made winning bets would not only be unfair and unethical, but also very much counterintuitive to our, or any casino’s, business model as a whole.

This was however not the case in this instance.

they accused me of fraud without presenting a single piece of evidence. If they actually had proof, they would have provided it to AskGamblers when requested. Instead, they just keep repeating the same vague excuses.

We have provided them with all the necessary proof for the case.

it means exactly that, other casinos provide evidence to AskGamblers all the time without it being detrimental to their service, why can't you?
maybe you showed them nothing because you have nothing to show.

We are not in a position to comment on actions of other operators, but we can only assume that they act in a manner that is aligned with their Terms and Conditions and the prevailing regulations.

We have sent them the proof which we have and which is solid, but for one reason or another they have deemed it to be insufficient. We cannot control their actions unfortunately.

how about, instead of hiding it in the terms, you add a big warning on the deposit page stating that deposits are nonrefundable once wagered and we will take it all if we ban you?

We are not "hiding" anything, all the relevant information can be read from our Terms and Conditions prior to joining by anyone and we urge all players to do so before creating an account with us.

you say he committed fraud, so for sure you can at least tell us what kind of betting fraud he did? right?
was he part of a betting syndicate? was he involved in match fixing, arbitrage, value betting, court siding? what fraud did he do exactly?

Our terms and conditions are not “scammy”, but quite the opposite. They are perfectly aligned with the prevailing regulations of the jurisdiction where we are registered.

We are not obligated to reveal this information publicly, nor would it change the outcome of the situation.

You’re scammers.

says they’ve been scammed by you, just like I was—that you seized their funds for no real reason

We can confirm that we are certainly not scammers. Without knowing the details of this case, we can safely assume that these users must have breached the Terms and Conditions in one way or another.

Accounts are not closed and funds are not ever seized without concrete reason and evidence.

[Zwei]

I like the claim that the op committed fraud justifies the confiscation of all the op's funds. yet they offer zero proof that he did fraud.

We have provided all the necessary proof to justify the actions we have taken.

what proof?
you provided absolutely zero proof or justification other than your words that he committed fraud, and that you are keeping his deposit because you are only following your terms.

it means exactly that, other casinos provide evidence to AskGamblers all the time without it being detrimental to their service, why can't you?
maybe you showed them nothing because you have nothing to show.

We have sent them the proof which we have and which is solid, but for one reason or another they have deemed it to be insufficient. We cannot control their actions unfortunately.

if you have actually provided them with solid proof, they would have accepted it and ruled in your favor.
no one is taking your words over AG, they have a proven track record, you don't.

you say he committed fraud, so for sure you can at least tell us what kind of betting fraud he did? right?
was he part of a betting syndicate? was he involved in match fixing, arbitrage, value betting, court siding? what fraud did he do exactly?

Our terms and conditions are not “scammy”, but quite the opposite. They are perfectly aligned with the prevailing regulations of the jurisdiction where we are registered.

We are not obligated to reveal this information publicly, nor would it change the outcome of the situation.

i'm sorry, but having terms that gives you the right to confiscating deposits with no valid reason is scammy.

why not share it if it's not going to change the outcome?
i'm sure everyone here would like to know.
and wouldn't that give your fraud claim some credibility? so why are you hiding this info?

[Mahdirakib]

Hence we stress the importance of reading through the Terms and Conditions of any service you sign up for.

It is indeed the responsibility of the users to read the terms of the casino. Most of the gamblers will avoid Betpanda if they read the predatory terms of your casino.

Our terms and conditions are not “scammy”, but quite the opposite. They are perfectly aligned with the prevailing regulations of the jurisdiction where we are registered.

Really! Since when the Costa Rican data processing license become strict like that? The data processing license (known as gambling license) of Costa Rica doesn't come with any strict rules like that. The deposit confiscation related term is the own made rule of Betpanda, it has no connection with the jurisdiction.

[bettingfede1998]

My Response to @Betpanda
You keep repeating the same excuses without addressing the key issues. Let’s break it down:

1️⃣ Confiscation of my deposit
You keep citing your ANTI-FRAUD POLICY, but nowhere in your Terms does it explicitly state that you can confiscate a player’s deposit in this manner. Other bookmakers void bets, but they return the stake to the player. You simply took everything.

2️⃣ Providing proof to AskGamblers
You claim to have sent "solid proof," yet AskGamblers explicitly stated that you failed to provide reasonable justification for your actions. If you really had proof, why did they rule the case as "unresolved"?

3️⃣ Fraud accusation
You say I breached your Terms, but you refuse to specify what I actually did.

- Did I engage in match-fixing?
- Was I part of a betting syndicate?
- Did I use arbitrage or court-siding?
- You won’t answer because you have no real reason—just vague accusations.

4️⃣ Your Terms & Conditions
You insist that players should read your Terms before signing up. Fine. But then why don’t you put a clear warning on the deposit page stating that deposits are non-refundable and can be confiscated at your discretion? Because no one would play at your casino if they knew.

5️⃣ Your reputation
Users continue to report similar cases, and you ban anyone who complains in your Telegram group. If your practices were fair, why would so many players have the same issue?

6️⃣ Something to think about
As you can see, I’m not the only user here with a very negative opinion about your practices. Maybe that should make you reflect on how you operate.

Final thought:
You can keep hiding behind technicalities, but your actions speak for themselves. Any legitimate bookmaker would have refunded at least the deposit. You didn’t—because your goal was never fairness, but keeping the money.

Your Terms may be legal in Costa Rica, but that doesn’t make them fair or ethical.

[bettingfede1998]

is this book still open... my gosh

[CoffeeSipper64]

is this book still open... my gosh

Still open and still scamming people.

Betpanda.io with their abusive terms and conditions that allows them (as stated in their terms) to keep even the deposit without providing any proofs of the accusations they point towards the bettor/user , and betby their sportsbook provider that can block any user they like ,void any winning betslip they like and do whatever they fucking like without reporting to anybody.

Good day and age for us users having to register and use new casinos with the same providers and get blocked whenever for whatever reason.