It seems that even their Facebook link is broken, and their account on platform X, which has 298 followers, was last updated in 2021. Also, the most recent negative feedback on Trustpilot
[Here] was on December 24, 2024, from a total of 14 reviews with a rating of 3.0 out of 5.0 stars. This exchange appears abandoned and without traffic. How did you come across them?
Have you tried contacting them through their official Telegram group or Discord channel? I see they are active there despite their lack of customers and attention.
You should have conducted proper research before trusting this obscure and unpopular exchange. It would have been wise to check their reviews and feedback from previous customers on review sites, blogs, and their social media channels.
In any case, if they cannot assist you after reaching out to them on Telegram and Discord, you have the right to collect evidence and consult a lawyer or report them to the cryptocurrency regulatory authority in your country.