BC game scammed me 80k

[Bcgameskem]

Hey guys. Long story short. I lost more than 500k USDT from my own deposited money in bc game. I quit gambling for sometime and last december I deposited a couple thousand dollars to try my luck, I turned it to 80k, they suspended my withdrawals for few weeks then closed my account (error 4001: account verification required) despite my account being fully verified (basic+advanced) they activated my account 2 days ago but withdrawals were still suspended then they closed it again today.

UID: 7764138
Username: BC_Whale

When I was gambling in past it was so easy for them to take all my 6figs deposit. I lost everything I have and now in debt.. but now when I recoup a small % of my losses it is hard for them to let me withdraw. Please help me fight these scammers. If you need credibility for my story here are 2 complaints I submitted on askgamblers and casino guru:

https://www.askgamblers.com/casino-complaints/bc-game-casino-they-closed-my-account-for-no-reason

https://casino.guru/bc-game-casino-player-s-withdrawal-has-been-delayed-18

Any help would be appreciated. Thanks

[un_rank]

Can you also include the chat you had with the support team here? I cannot find it on your complaints on other websites.

BCgame has been getting lots of scam accusations of late all around inability to withdraw winnings. They have replied to some of the complaints but I do not follow them to know if they eventually paid out or provided proof of wrong doing on the part of the player.

- Jay -

[logfiles]

I think there's a communication problem, judging from what you posted. They should have been able to tell why your account was suspended or withdrawals blocked. In the casinoguru thread you talk about first wining 30K then turning it into 100K while in the ask gamblers thread, you talk about 80K so which is true and which is incorrect?

Could you please clarify here how the value ended up at 80K and not the initial disputed 30K at Casinoguru?

[Bcgameskem]

I think there's a communication problem, judging from what you posted. They should have been able to tell why your account was suspended or withdrawals blocked. In the casinoguru thread you talk about first wining 30K then turning it into 100K while in the ask gamblers thread, you talk about 80K so which is true and which is incorrect?

Could you please clarify here how the value ended up at 80K and not the initial disputed 30K at Casinoguru?

This is because to make the long story short. If you read the whole thread on casino guru complaint you'd understand. When I was playing and turned the 2k to 30k they suspended my withdrawals. Kept fighting with them for days to no avail.. at that time I posted on casino guru hence why it was 30k at first. Then I kept playing turned it to 100k+ used more than 20k to buy bonuses on some slots games and my account got closed. The USDT in bc game balance is 80k the money in games is 20k+ so technically 100k+..  the askgamblers thread I submitted when my balance was at 80k not 30k thats why there is a diff. Bc game ghosted me on both complaints while they reply on other complaints with less money. I feel scammed


Also there was a lot of bonus (recharge, weekly bonus, monthly bonus, bcd rakeback, quest bonus, bcd bank) that they took from my account. But I don't care about it anymore nor the money on the slots machines. Just give me whatever on the vault and we good (80k USDT) it is obv that they dont like me winning. They only unlocked my account for one day because I was complaining all over the internet in hope I gamble and lose everything (this is why they kept withdrawal suspended) when they saw I didn't gamble they closed the account again. Atleast if you guys don't want me to play in your platform and keep the account closed. Refund me the 80k USDT, reply to my e-mails. I really need it. I have a lot of debt, my life is miserable. You guys took everything from me. And refuse to pay me a small % of my losses when I won it the legit way playing your games. I have all Screenshots.

[moderator's note: consecutive posts merged]

[logfiles]

Also there was a lot of bonus (recharge, weekly bonus, monthly bonus, bcd rakeback, quest bonus, bcd bank) that they took from my account. But I don't care about it anymore nor the money on the slots machines. Just give me whatever on the vault and we good (80k USDT) it is obv that they dont like me winning. They only unlocked my account for one day because I was complaining all over the internet in hope I gamble and lose everything (this is why they kept withdrawal suspended) when they saw I didn't gamble they closed the account again. Atleast if you guys don't want me to play in your platform and keep the account closed. Refund me the 80k USDT. I really need it. I have a lot of debt, my life is miserable. You guys took everything from me. And refuse to pay me a small % of my losses when I wont it the legit way playing your games. I have all Screenshots.

I do have some hope that the support team that represents them in this forum will respond to you as soon as possible when they see your complaint. This is their official support account >>> (BC.Game Support). You can invite them to respond to this thread through a PM, if you have any challenges I can help you send them a message, but at least they are very responsive here.

[Bcgameskem]

Also there was a lot of bonus (recharge, weekly bonus, monthly bonus, bcd rakeback, quest bonus, bcd bank) that they took from my account. But I don't care about it anymore nor the money on the slots machines. Just give me whatever on the vault and we good (80k USDT) it is obv that they dont like me winning. They only unlocked my account for one day because I was complaining all over the internet in hope I gamble and lose everything (this is why they kept withdrawal suspended) when they saw I didn't gamble they closed the account again. Atleast if you guys don't want me to play in your platform and keep the account closed. Refund me the 80k USDT. I really need it. I have a lot of debt, my life is miserable. You guys took everything from me. And refuse to pay me a small % of my losses when I wont it the legit way playing your games. I have all Screenshots.

I do have some hope that the support team that represents them in this forum will respond to you as soon as possible when they see your complaint. This is their official support account >>> (BC.Game Support). You can invite them to respond to this thread through a PM, if you have any challenges I can help you send them a message, but at least they are very responsive here.

Please do! Thank you a lot!

[holydarkness]

Also there was a lot of bonus (recharge, weekly bonus, monthly bonus, bcd rakeback, quest bonus, bcd bank) that they took from my account. But I don't care about it anymore nor the money on the slots machines. Just give me whatever on the vault and we good (80k USDT) it is obv that they dont like me winning. They only unlocked my account for one day because I was complaining all over the internet in hope I gamble and lose everything (this is why they kept withdrawal suspended) when they saw I didn't gamble they closed the account again. Atleast if you guys don't want me to play in your platform and keep the account closed. Refund me the 80k USDT. I really need it. I have a lot of debt, my life is miserable. You guys took everything from me. And refuse to pay me a small % of my losses when I wont it the legit way playing your games. I have all Screenshots.

I do have some hope that the support team that represents them in this forum will respond to you as soon as possible when they see your complaint. This is their official support account >>> (BC.Game Support). You can invite them to respond to this thread through a PM, if you have any challenges I can help you send them a message, but at least they are very responsive here.

Please do! Thank you a lot!

I just... had a long talk with BC, tackling several issues, and my contact is already away to handle other matters and very likely won't come back to any of my chat anytime today. And I'm rather exhausted right now that I can't even digest one sentence. So I will not try to poke my contact about this matter until tomorrow [they're very likely won't respond as they're already AFK, anyway].

I am writing just to let you know I've put this on my plate. I'll give this thread a read tomorrow, and then write to my contact once I get a better understanding of what happened.

[Bcgameskem]

Also there was a lot of bonus (recharge, weekly bonus, monthly bonus, bcd rakeback, quest bonus, bcd bank) that they took from my account. But I don't care about it anymore nor the money on the slots machines. Just give me whatever on the vault and we good (80k USDT) it is obv that they dont like me winning. They only unlocked my account for one day because I was complaining all over the internet in hope I gamble and lose everything (this is why they kept withdrawal suspended) when they saw I didn't gamble they closed the account again. Atleast if you guys don't want me to play in your platform and keep the account closed. Refund me the 80k USDT. I really need it. I have a lot of debt, my life is miserable. You guys took everything from me. And refuse to pay me a small % of my losses when I wont it the legit way playing your games. I have all Screenshots.

I do have some hope that the support team that represents them in this forum will respond to you as soon as possible when they see your complaint. This is their official support account >>> (BC.Game Support). You can invite them to respond to this thread through a PM, if you have any challenges I can help you send them a message, but at least they are very responsive here.

Please do! Thank you a lot!

I just... had a long talk with BC, tackling several issues, and my contact is already away to handle other matters and very likely won't come back to any of my chat anytime today. And I'm rather exhausted right now that I can't even digest one sentence. So I will not try to poke my contact about this matter until tomorrow [they're very likely won't respond as they're already AFK, anyway].

I am writing just to let you know I've put this on my plate. I'll give this thread a read tomorrow, and then write to my contact once I get a better understanding of what happened.

Appreciate you brother, thanks a lot

[Bcgameskem]

Can you also include the chat you had with the support team here? I cannot find it on your complaints on other websites.

BCgame has been getting lots of scam accusations of late all around inability to withdraw winnings. They have replied to some of the complaints but I do not follow them to know if they eventually paid out or provided proof of wrong doing on the part of the player.

- Jay -

Their support is like bot replies. "We will look into it" "We are sorry for the inconvenience" they been telling me 24hours, 48 hours, everytime and nothing.. it's been one month now.. also for the last couple weeks they been ghosting me. No VIP host, no response on e-mail ever, no answer on my complaints on the other websites. I just dont know what to do anymore...

[AHOYBRAUSE]

Can you also include the chat you had with the support team here? I cannot find it on your complaints on other websites.

BCgame has been getting lots of scam accusations of late all around inability to withdraw winnings. They have replied to some of the complaints but I do not follow them to know if they eventually paid out or provided proof of wrong doing on the part of the player.

- Jay -

Their support is like bot replies. "We will look into it" "We are sorry for the inconvenience" they been telling me 24hours, 48 hours, everytime and nothing.. it's been one month now.. also for the last couple weeks they been ghosting me. No VIP host, no response on e-mail ever, no answer on my complaints on the other websites. I just dont know what to do anymore...

Don't expect email replies actually. Even their discord mod always states that replies via email might take 1-2 week. And yeah, host as well as live support are more than questionable calling you "dear" and "love" but can't give any clear reply. Even when you send them screen shots they don't even react to those, it's actually sad for such a big site.
If the support wasn't so bad the site could actually be very good but I don't see this changing any time soon unfortunately.

80k is a huge amount and replies like "we are looking into this" or whatever just don't help anything.
Also, when you are already verified a long time ago there is no reason to extend the waiting time indefinitely. Just not a good look. Hopefully this gets resolved, you are in good hands with holy.

[acroman08]

Don't expect email replies actually. Even their discord mod always states that replies via email might take 1-2 week. And yeah, host as well as live support are more than questionable calling you "dear" and "love" but can't give any clear reply. Even when you send them screen shots they don't even react to those, it's actually sad for such a big site.

ok, getting a reply from them might take 1-2 weeks is just ridiculous, no offense to them but I know their support is bad but I didn't realize it was this bad. holydarkness is such a heaven-sent for people who have issues with BC.game. anyway, their casino support here in the forum should be more active since it seems like a lot of gamblers who have issues with their casino are coming here in the forum to post their complaint.

[marbet85]

Can you also include the chat you had with the support team here? I cannot find it on your complaints on other websites.

BCgame has been getting lots of scam accusations of late all around inability to withdraw winnings. They have replied to some of the complaints but I do not follow them to know if they eventually paid out or provided proof of wrong doing on the part of the player.

- Jay -

Their support is like bot replies. "We will look into it" "We are sorry for the inconvenience" they been telling me 24hours, 48 hours, everytime and nothing.. it's been one month now.. also for the last couple weeks they been ghosting me. No VIP host, no response on e-mail ever, no answer on my complaints on the other websites. I just dont know what to do anymore...

Unfortunately, don't expect an answer quickly, pakito111 created a topic on January 4 (suspend withdraw on 69k$) and still ongoing, yesterday there was a response from BC Support here, where a topic was also created on Casino Guru and on them will be mediation.

[holydarkness]

I must have been closer to a brain-dead state yesterday than I realized as I literally can't digest that the links given by OP were links to AG and CG, LMAO. Honest to any holy and dark being that I thought they were link to screenshots.

OP, if I may judge from the way BC react to the few cases [which we talked about yesterday] that's escalated to an ADR, they will respond to that thread on the ADRs and not here. But let me try to get to my contact and see if we maybe can work it "backward" where we get it resolved here and then we can update CG and AG that the case was resolved... if I can get ahold of my contact, which I'm currently still trying to get.

ok, getting a reply from them might take 1-2 weeks is just ridiculous, no offense to them but I know their support is bad but I didn't realize it was this bad. holydarkness is such a heaven-sent for people who have issues with BC.game. anyway, their casino support here in the forum should be more active since it seems like a lot of gamblers who have issues with their casino are coming here in the forum to post their complaint.

TBH, I personally think the response of BC.Game Support has increased very drastically compared to the past few months. Though I don't think the account is being controlled by my [main] contact, the account usually give an update not long after I and my contact conclude our talks, sometimes even when we were in the middle of our way diving into the bottom of another case. But all things considered, they've significantly improved.

[Bcgameskem]

I must have been closer to a brain-dead state yesterday than I realized as I literally can't digest that the links given by OP were links to AG and CG, LMAO. Honest to any holy and dark being that I thought they were link to screenshots.

OP, if I may judge from the way BC react to the few cases [which we talked about yesterday] that's escalated to an ADR, they will respond to that thread on the ADRs and not here. But let me try to get to my contact and see if we maybe can work it "backward" where we get it resolved here and then we can update CG and AG that the case was resolved... if I can get ahold of my contact, which I'm currently still trying to get.

ok, getting a reply from them might take 1-2 weeks is just ridiculous, no offense to them but I know their support is bad but I didn't realize it was this bad. holydarkness is such a heaven-sent for people who have issues with BC.game. anyway, their casino support here in the forum should be more active since it seems like a lot of gamblers who have issues with their casino are coming here in the forum to post their complaint.

TBH, I personally think the response of BC.Game Support has increased very drastically compared to the past few months. Though I don't think the account is being controlled by my [main] contact, the account usually give an update not long after I and my contact conclude our talks, sometimes even when we were in the middle of our way diving into the bottom of another case. But all things considered, they've significantly improved.

I came here because I found no solution on CG and AG. I saw bc game being active and resolving newer complaints there (small accounts) but my complaint is being ignored by them. They always ghost me. No matter what I do to gain their attention and hopefully get a reply from them. No matter what I do... It's been 20 days since I emailed them regarding this issue, they never replied, I kept nudging them, emailed support, panda, business email... nothing... Thank you again for looking into this and for your care.

[Vod]

I've left negative trust asking them to address this issue.

[Bcgameskem]

I've left negative trust asking them to address this issue.

Thanks for the support brother!

[acroman08]

ok, getting a reply from them might take 1-2 weeks is just ridiculous, no offense to them but I know their support is bad but I didn't realize it was this bad. holydarkness is such a heaven-sent for people who have issues with BC.game. anyway, their casino support here in the forum should be more active since it seems like a lot of gamblers who have issues with their casino are coming here in the forum to post their complaint.

TBH, I personally think the response of BC.Game Support has increased very drastically compared to the past few months. Though I don't think the account is being controlled by my [main] contact, the account usually give an update not long after I and my contact conclude our talks, sometimes even when we were in the middle of our way diving into the bottom of another case. But all things considered, they've significantly improved.

that's good to hear, at least there's an improvement but to be honest, as an established crypto casino I expected more out of them and their customer service. I just hope they continue improving their customer service.

[owlcatz]

that's good to hear, at least there's an improvement but to be honest, as an established crypto casino I expected more out of them and their customer service. I just hope they continue improving their customer service.

I feel like I see a new complaint about this place every week here lately... I hope they help OP. I'd just wait for the Holydarkness tomorrow. He's got a good record of helping resolve issues here lately.

[JollyGood]

What would help a lot here is if the OP could post any screenshots where his interactions with the BC Game support took place. Keeping that aside, we are talking about a sum of $80,000 therefore the sooner the matter gets resolved the better it will be for both parties.

From what it looks like BC Game should be updating their side of the story on CasinoGuru soon because they have been asked to respond to the allegation. Only then will it be known if there is more to the story than the OP mentioned.

[Bcgameskem]

What would help a lot here is if the OP could post any screenshots where his interactions with the BC Game support took place. Keeping that aside, we are talking about a sum of $80,000 therefore the sooner the matter gets resolved the better it will be for both parties.

From what it looks like BC Game should be updating their side of the story on CasinoGuru soon because they have been asked to respond to the allegation. Only then will it be known if there is more to the story than the OP mentioned.


https://i.postimg.cc/cCcdqXSr/Bcgameskem-OP-Copy.png

That post on casino guru where it says "update: my account is back..." you can see those 2 screenshots on askgamblers complaint, it is the same. But they are not some screenshots speaking with support. One showing 80k in vault, one showing withdrawals still suspended. Unfortunately I cant find SS speaking with their support. I never felt like their support are a human tbf. It is always felt like bunch of bot replies and BS slightly modified by a human maybe depending on what you say, but they never were a straight to the point, it is always BS. And VIP host speaks in a nice way but always beating around the bush and fake promises. Email they dont reply... you can see its been more than 2 weeks since I opened the casino guru case. Still they didnt reply, I don't think they ever will tbh. My last hope is bitcointalk because I trust the community here.