BC game scammed me 80k

[Bcgameskem]

[...]
Hi holy,

I am asked to extend our apology once more that we can't comply to your request this time. Be assured that it is taken with reason and not because we choose to escalate things when an option to deescalate is being offered. We are hoping hope for your understanding.

It's fine, no hard feeling. They [my spare contact and the one who give you the memo] told me in our chat that it won't take long and they choose to continue with CG and AG for good reason, not just to simply drag the situation. I am taking their words for it... plus, I'll literally chase them again if it's not resolved by the weekend [yes, this is a "threat"] anyway.


edit: OP posted his reply close to when I hit "post", so I missed his reply.

OP, what?

They accuse you of multi acc? Why do I just learn about it right now? And can you point it out to where they give this counter-accusation?

Yes this is what they said in AG according to their ToS 5.4. I only have one account, I didnt break any rules, these guys have my passport, driving licence, ID, bank statement, car registration, phone bill. I literally provided all my documents. They know me more than my own gov. This is unfair...

OP, I got your PM and this serves as a reply to it too.

As I said, usually when big casino found an abuse of multi-acc, they are beyond sure of it.

I was privileged to witness [and check myself] the parameters and cross-reference system that being used by a relatively small casino [not gonna mention it here in order not to undermine them as "small" but those who follow me and my record with casinos dispute should easily know which casino am I talking about] and it was mind-blowing.

They cross-reference things that didn't even cross my mind.

That said, let's just wait for BC and AG's communication. If they have proof of multi-acc, then AG is more than able to prove or disprove it.

If the situation does not get resolved by weekend, I'll inquire again to my contact. Until then though, let's just wait and I'll return to my default setting to take every side's words with bucket of salts.

I assure you, I only have one account, I didn't break any rules. Maybe some of my friends at bc game enquired as to why my account is closed because I reached out to everyone for help, I was desperate. But they know I only have one account, they are making this false clarification to steal the money. To this day I didnt receive a single reply from them on email. How can they even close account for weeks without informing me? So if I didnt go to AG, CR and bitcointalk, they would've never answered me right? Even to this moment I didn't get an official email from bc game explaining what happened

[holydarkness]

[...]
edit: OP posted his reply close to when I hit "post", so I missed his reply.

OP, what?

They accuse you of multi acc? Why do I just learn about it right now? And can you point it out to where they give this counter-accusation?

Yes this is what they said in AG according to their ToS 5.4. I only have one account, I didnt break any rules, these guys have my passport, driving licence, ID, bank statement, car registration, phone bill. I literally provided all my documents. They know me more than my own gov. This is unfair...

I was intended to say, "on that case, let's exercise some patience and wait for a couple more days, as my contact assure me that everything will become clear and proven in a day or two."

But fortunately, I took my own word close to my heart, to take everything with bucket of salts. So I looked at AG before replying and I found that they've actually reach their verdict,



As always, we take verdict made by CG and AG as a decision that overrule the forum's opinion. So, I believe this should close the case. They found and validate BC's proof of connected accounts.

[JollyGood]

Hello Bcgameskem,

We can see your complaint on CasinoGuru and AskGamblers and we are in the middle of dealing with it. Unfortunately, despite holydarkness insistence to get it addressed and explained on this thread, we will have to reject the proposal and address the matter on the ADR platforms. We want to assure the Bitcointalk forum community that it is for a good reason and not without merit.

Even though you have rejected the request to address the matter here, I think this is something that needs to be considered by anybody making a scam accusation. If a member wishes to open a scam accusation thread running concurrently with open accusations on CasinoGuru and/or AskGamblers then they probably should not be expecting deeply informative replies on the forum as the matter will be arbitrated elsewhere.

I changed my trust to neutral as I was told bc.game sponsors 75% of the events in the forum.   The community obviously accepts their TOS, which is legal.

Apart from their work within the forum, they are a huge company that is sponsoring a Premier League football club. I always thought there was much more to this story than the OP elaborated on and maybe for that reason the decision on the case by AskGamblers was made in favour of BC Game.

As always, we take verdict made by CG and AG as a decision that overrule the forum's opinion. So, I believe this should close the case. They found and validate BC's proof of connected accounts.

The OP will probably dispute the decision by the arbiter even though he took his complaint to them on the basis he would accept the outcome. The amount involved is $80,000 therefore I think he will post here again protesting but it will be futile.

If the OP still has to wait for CasinoGuru to give their decision. If that fails to be in his favour and he firmly believes he has been scammed he should consider legal action but as it is a time consuming and expensive process, I doubt it. Having said that, I believed there was more to the story than the OP stated therefore it seems the matter will cease here.

[mcdouglasx]

I want to leave a brief recommendation for players to take into account to avoid being in this situation directly or indirectly.

1 - Do not create multiple accounts (it’s obvious, but it is important to emphasize it)
2 - If you ever created an account and for some reason forgot your login details, do not create another one, contact support first.
3 - Do not use VPNs, some VPNs reuse IP addresses, and this IP could be assigned to another user, mixing their footprints on the site.
4 - Hire dedicated internet services with a fixed IP that do not use dynamic IP addresses; the same thing could happen as with the VPN.
5 - Carefully read the casino rules, and strictly adhere to them.

[Bcgameskem]

Hello Bcgameskem,

We can see your complaint on CasinoGuru and AskGamblers and we are in the middle of dealing with it. Unfortunately, despite holydarkness insistence to get it addressed and explained on this thread, we will have to reject the proposal and address the matter on the ADR platforms. We want to assure the Bitcointalk forum community that it is for a good reason and not without merit.

Even though you have rejected the request to address the matter here, I think this is something that needs to be considered by anybody making a scam accusation. If a member wishes to open a scam accusation thread running concurrently with open accusations on CasinoGuru and/or AskGamblers then they probably should not be expecting deeply informative replies on the forum as the matter will be arbitrated elsewhere.

I changed my trust to neutral as I was told bc.game sponsors 75% of the events in the forum.   The community obviously accepts their TOS, which is legal.

Apart from their work within the forum, they are a huge company that is sponsoring a Premier League football club. I always thought there was much more to this story than the OP elaborated on and maybe for that reason the decision on the case by AskGamblers was made in favour of BC Game.

As always, we take verdict made by CG and AG as a decision that overrule the forum's opinion. So, I believe this should close the case. They found and validate BC's proof of connected accounts.

The OP will probably dispute the decision by the arbiter even though he took his complaint to them on the basis he would accept the outcome. The amount involved is $80,000 therefore I think he will post here again protesting but it will be futile.

If the OP still has to wait for CasinoGuru to give their decision. If that fails to be in his favour and he firmly believes he has been scammed he should consider legal action but as it is a time consuming and expensive process, I doubt it. Having said that, I believed there was more to the story than the OP stated therefore it seems the matter will cease here.

I repeat I only have one account. Which is @BC_Whale. I just cant believe how far in scamming these people got to. I ONLY HAVE ONE SINGLE GAMBLING ACCOUNT!

I want to leave a brief recommendation for players to take into account to avoid being in this situation directly or indirectly.

1 - Do not create multiple accounts (it’s obvious, but it is important to emphasize it)
2 - If you ever created an account and for some reason forgot your login details, do not create another one, contact support first.
3 - Do not use VPNs, some VPNs reuse IP addresses, and this IP could be assigned to another user, mixing their footprints on the site.
4 - Hire dedicated internet services with a fixed IP that do not use dynamic IP addresses; the same thing could happen as with the VPN.
5 - Carefully read the casino rules, and strictly adhere to them.

I never use VPN. IP can change sometimes and that's normal (you restrat router, electricity outage ect..). I do use my account on multiple devices but I only have one bc game account

[moderator's note: consecutive posts merged]

[Vod]

I repeat I only have one account. Which is @BC_Whale. I just cant believe how far in scamming these people got to. I ONLY HAVE ONE SINGLE GAMBLING ACCOUNT!

They say you have multiple accounts, and the community accepts this.   You'll need to take legal action to force them to prove which accounts they think are yours.  Good luck.  :/

[AHOYBRAUSE]

Whether or not OP has multiple accounts I wonder why they come to this conclusion now AFTER the player deposited and LOST half a million $ ? Now that he won a fraction back they suddenly find out that he has multiple accounts? Sounds a bit odd to me to say the least.
Sure it's possible but why allow him to play and LOSE in the first place.

Also, what reason would he have to play with a different account while an account that has already so much loss and wager obviously get's way more bonus/perks than any other newly created account? Doesn't make too much sense right?

Not saying he doesn't have multiple accounts but something just doesn't add up because he already lost so much money there. Saying a player is multi accounting is always such an easy way out for any casino.
What I also wonder is, why was his account reinstated twice (with the possibility to withdraw) if they already found this violation?

Lastly, why no reply to the casino guru case as well?

Anyway, kicking out a SVIP10 player with around 25 million wager and over 500k in losses over this shows how desperate BC is for money. Don't forget, this site lost their Curacao license and was declared bankrupt for that matter only some months ago. Then they quickly moved to the "Autonomous Island of Anjouan" to get a license there.

[BenCodie]

OP, there are tons of warnings on this forum about bc_game being a scam. I don't understand why you decided to trust them to begin with, let alone trust them with 5-6 figures worth of funds. Of course, I pity your situation as losing that much and not even being able to get a small portion back is a very low move from bc game - I hope that if you do get the funds back, you stop gambling (go back to doing whatever got you the 500k to begin with instead of making matters worse) and if you do continue gambling, you don't do it at bc game, and you do due diligence on the next place you decide to wager. You have the forum at your disposal here, ask the forum if a site is legit or not, if you can't enough research on it yourself. Some searching would have stopped you from depositing from bc game to begin with.

[Lakai01]

Whether or not OP has multiple accounts I wonder why they come to this conclusion now AFTER the player deposited and LOST half a million $ ? Now that he won a fraction back they suddenly find out that he has multiple accounts? Sounds a bit odd to me to say the least.
Sure it's possible but why allow him to play and LOSE in the first place.
[...]

I can explain this (even though my knowledge of this dates back to 2017, but I don't think anything has changed here):

Non-KYC casinos generally do not carry out checks on deposits. As a casino user, you can therefore also create umpteen accounts, deposit 10 BTC each and play with them. The violation of the ToS (multiaccounting, ...) will not be noticed here and if it is, it will probably even be tolerated, as it usually makes the casinos money.

However, if a user then pays out money, the so-called “Extended User Checks” will kick in. These not only include checks against the ToS (multiaccounting, etc.) but also detailed analyses of gaming behavior in order to be able to prove abuse, for example. Only when all checks are OK and the necessary regulatory data has been obtained (KYC, proof of residence, etc.) is the payout released. Incidentally, this can also happen with 10$, but the higher the amount, the more secure the checks are.

This means that players can play (and lose money) for a long time. From the casino's point of view, this approach is understandable, of course, as it allows them to make money and not scare off potential customers in advance. Whether the whole thing is ethically correct is of course another question.

[AHOYBRAUSE]

Whether or not OP has multiple accounts I wonder why they come to this conclusion now AFTER the player deposited and LOST half a million $ ? Now that he won a fraction back they suddenly find out that he has multiple accounts? Sounds a bit odd to me to say the least.
Sure it's possible but why allow him to play and LOSE in the first place.
[...]

I can explain this (even though my knowledge of this dates back to 2017, but I don't think anything has changed here):

Non-KYC casinos generally do not carry out checks on deposits. As a casino user, you can therefore also create umpteen accounts, deposit 10 BTC each and play with them. The violation of the ToS (multiaccounting, ...) will not be noticed here and if it is, it will probably even be tolerated, as it usually makes the casinos money.

However, if a user then pays out money, the so-called “Extended User Checks” will kick in. These not only include checks against the ToS (multiaccounting, etc.) but also detailed analyses of gaming behavior in order to be able to prove abuse, for example. Only when all checks are OK and the necessary regulatory data has been obtained (KYC, proof of residence, etc.) is the payout released. Incidentally, this can also happen with 10$, but the higher the amount, the more secure the checks are.

This means that players can play (and lose money) for a long time. From the casino's point of view, this approach is understandable, of course, as it allows them to make money and not scare off potential customers in advance. Whether the whole thing is ethically correct is of course another question.

1 problem with this though. Having deposited and lost half a million and wagered over 25 million I guess it’s fair to assume that OP already made several sizable withdrawals in the site. But with those never any problem came up? Also, normally these extended checks mostly only occur once a player is actually in profit, which totally is not the case here. That’s why this whole situation looks really off to me.

[Lakai01]

[...]
1 problem with this though. Having deposited and lost half a million and wagered over 25 million I guess it’s fair to assume that OP already made several sizable withdrawals in the site. But with those never any problem came up?

That is of course a good point, yes.

But to do so, you would need to know whether OP has actually already made several payouts on such a scale. It would also be necessary to check whether the BC.Game internal verification rules were triggered or whether the accusation of multiaccounting only arose after these payouts.

Unfortunately, this is all information that we will (most likely) not receive here, so it remains pure speculation at the moment.

[Bcgameskem]

Whether or not OP has multiple accounts I wonder why they come to this conclusion now AFTER the player deposited and LOST half a million $ ? Now that he won a fraction back they suddenly find out that he has multiple accounts? Sounds a bit odd to me to say the least.
Sure it's possible but why allow him to play and LOSE in the first place.

Also, what reason would he have to play with a different account while an account that has already so much loss and wager obviously get's way more bonus/perks than any other newly created account? Doesn't make too much sense right?

Not saying he doesn't have multiple accounts but something just doesn't add up because he already lost so much money there. Saying a player is multi accounting is always such an easy way out for any casino.
What I also wonder is, why was his account reinstated twice (with the possibility to withdraw) if they already found this violation?

Lastly, why no reply to the casino guru case as well?

Anyway, kicking out a SVIP10 player with around 25 million wager and over 500k in losses over this shows how desperate BC is for money. Don't forget, this site lost their Curacao license and was declared bankrupt for that matter only some months ago. Then they quickly moved to the "Autonomous Island of Anjouan" to get a license there.

Finally someone with common sense here. Thanks for the support bro. And yes to answer everyone I have millions in deposits and millions in withdawals (total volume). In past, I would deposit and withdraw 6figs txs multiple times a day no problem. I never had any problem withdrawing money from their platform except one time I lost 250k in a night and made back 140k or so, tried to withdraw it they held it for a couple of days but they paid me eventually... I'm just disgusted by what's going on here. BTW my journey on bc game was always fighting for my losses thats why I have big volume, and there was a time where I recouped all my losses + 40k profit.. so my account on bc game was up 40k+ I thanked god and quit gambling for sometime until one night I had huge urge to gamble and stupidly enough I said lets just try with 1k. Lost it, chasing that 1k made me lose 500k in oneday which is literally everything I have, then another ~200k i took from a friend (at that time, every bet I make is a losing bet, no matter what I do. Like I would lose 10 times on a row with a 80% win probability) So in total Im down near 700k. I suffered depression for months. Then in last december I wanted to try again my luck I won this 80k and here we are. I only had one account. I don't even care anymore now that they scammed me I wouldn't even have to hide anything.. I lost hope, so I would admit I have more than one account if I had any. What they came up with is total BS. I know there's nothing that can be done to sue them, but I'm gonna expose them all over the internet now, it is personal. The fact that they lie to my face and say I have multiple accounts made even more angry and more motivated to f**** with these people.

Also when my balance was just a bit over 30k and I was nudging the support and VIP host so they let me withdraw. They always said: "rest assured your account will be activated again in few days, you may play meanwhile the game provider activate your account" why it took them one month to say I have multiple accounts? Were they looking for a good false clarification all this time? Why did they activate my account for one day and promised me that withdrawals will be available in 24 hours they literally said "this time is diff and we are solving it in 24 hours" were they hoping I gamble and lose all the 80k? I didn't gamble so they closed it again and now ohhhh you have multiple accounts... one word SCAMMERS.

[Wapfika]

@holydarkness can you request to your contact to explain what’s really on this issue. The game involved here is live games particularly sicbo which is very hard to cheat using multiple account(can’t think of way on how to cheat on this game).

Because, they seem just using the multiple account mistake of the OP just to avoid the payout here. I’m curious on what’s the potential abused here to give us closure on this kind of issue.

This is alarming as live games player myself if ever I won big, there’s a chance that multiple account reason might be use to anyone.

[JollyGood]

Let us say for argument sake everything you have written is correct, did you ask AskGamblers why they concluded BC Game were not liable to pay you and did not accept your complaint?

Why have you not posted in your AskGamblers claim since they decided against you and were in favour of BC Game?

Also, you still have an opportunity at CasinoGuru. The latest update shows BC Game are examining the case. Let us see how they determine the case before commenting further.

one word SCAMMERS.

[Bcgameskem]

@holydarkness can you request to your contact to explain what’s really on this issue. The game involved here is live games particularly sicbo which is very hard to cheat using multiple account(can’t think of way on how to cheat on this game).

Because, they seem just using the multiple account mistake of the OP just to avoid the payout here. I’m curious on what’s the potential abused here to give us closure on this kind of issue.

This is alarming as live games player myself if ever I won big, there’s a chance that multiple account reason might be use to anyone.

That's exactly what happened my friend. I swear to god I only have one account which is @BC_Whale. When they closed my account and never replied to my emails I found no way to speak to them, I was desperate so I made a new bc game account just to enquire about my account's closure, the support BSed me again so I logged out that account and never used it ever since. Apart from this I have never ever used any other bc game account. The one and only account I use to play is @BC_Whale and that account is down a lot and high SVIP level. I was getting lot of random cashbacks and special bonuses because it is down a lot. (Over 220k in bonuses if I remember well) so it doesnt make any sense for me to use a new account from zero. While my account pays well if I wager and get the highest price on daily spin.

Let us say for argument sake everything you have written is correct, did you ask AskGamblers why they concluded BC Game were not liable to pay you and did not accept your complaint?

Why have you not posted in your AskGamblers claim since they decided against you and were in favour of BC Game?

Also, you still have an opportunity at CasinoGuru. The latest update shows BC Game are examining the case. Let us see how they determine the case before commenting further.

one word SCAMMERS.

I can not reply to my complaint anymore on AG because they marked it as "resolved" I went to chat w them they said they just agents and they can not help me, I emailed AG to inform them that bc game is scamming me. Let's suppose I have never reach out for help here or on AG what would've happened? Nothing right? To this moment I didn't receive a single email from bc game support explaining what has happened... how does that sound right? They supposed to inform me if they take a decision to close my account no? Why they only replied to me when holydarkness interfered? It is clear that they just stalling me and don't want to pay me what I win. In past I was such a degenerate lose all in few minutes. I had many 60k and 80k bets there.. now because I gamble more responsibly and I win they don't like it

[moderator's note: consecutive posts merged]

[mcdouglasx]

Let us say for argument sake everything you have written is correct, did you ask AskGamblers why they concluded BC Game were not liable to pay you and did not accept your complaint?

Why have you not posted in your AskGamblers claim since they decided against you and were in favour of BC Game?

Also, you still have an opportunity at CasinoGuru. The latest update shows BC Game are examining the case. Let us see how they determine the case before commenting further.

one word SCAMMERS.

For transparency, BC.Games should show their evidence. It would improve their image as a company. Regardless of the conflict's resolution, this is bad publicity; otherwise, anyone could think it is a typical case of an individual against the system, where the system says A=1, and we must accept it as true, even if they don't explain why.

That's exactly what happened my friend. I swear to god I only have one account which is @BC_Whale. When they closed my account and never replied to my emails I found no way to speak to them, I was desperate so I made a new bc game account just to enquire about my account's closure, the support BSed me again so I logged out that account and never used it ever since. Apart from this I have never ever used any other bc game account.

Do you have evidence of this?

[Bcgameskem]

Let us say for argument sake everything you have written is correct, did you ask AskGamblers why they concluded BC Game were not liable to pay you and did not accept your complaint?

Why have you not posted in your AskGamblers claim since they decided against you and were in favour of BC Game?

Also, you still have an opportunity at CasinoGuru. The latest update shows BC Game are examining the case. Let us see how they determine the case before commenting further.

one word SCAMMERS.

For transparency, BC.Games should show their evidence. It would improve their image as a company. Regardless of the conflict's resolution, this is bad publicity; otherwise, anyone could think it is a typical case of an individual against the system, where the system says A=1, and we must accept it as true, even if they don't explain why.

Yes please show me what evidence you have BC game. You know I have only one account. You know this well. You have all my documents and I did the live test. How can I make another account when I'm fully kyced with you

[Wapfika]

@holydarkness can you request to your contact to explain what’s really on this issue. The game involved here is live games particularly sicbo which is very hard to cheat using multiple account(can’t think of way on how to cheat on this game).

Because, they seem just using the multiple account mistake of the OP just to avoid the payout here. I’m curious on what’s the potential abused here to give us closure on this kind of issue.

This is alarming as live games player myself if ever I won big, there’s a chance that multiple account reason might be use to anyone.

That's exactly what happened my friend. I swear to god I only have one account which is @BC_Whale. When they closed my account and never replied to my emails I found no way to speak to them, I was desperate so I made a new bc game account just to enquire about my account's closure, the support BSed me again so I logged out that account and never used it ever since. Apart from this I have never ever used any other bc game account. The one and only account I use to play is @BC_Whale and that account is down a lot and high SVIP level. I was getting lot of random cashbacks and special bonuses because it is down a lot. (Over 220k in bonuses if I remember well) so it doesnt make any sense for me to use a new account from zero. While my account pays well if I wager and get the highest price on daily spin.

You can make an appeal to BC.Game to allow them share the evidence that they share to AG except the KYC part if you are really confident that you don’t use multiple account abuse.

The thing about this mediator is they need to ask valid proof before they marked it as resolved. There’s no way they will support the casino immediately by just providing IP similarity. They probably show an evidence of abused that involves multi account which is what I want to know on how it actually happened.

[Bcgameskem]

@holydarkness can you request to your contact to explain what’s really on this issue. The game involved here is live games particularly sicbo which is very hard to cheat using multiple account(can’t think of way on how to cheat on this game).

Because, they seem just using the multiple account mistake of the OP just to avoid the payout here. I’m curious on what’s the potential abused here to give us closure on this kind of issue.

This is alarming as live games player myself if ever I won big, there’s a chance that multiple account reason might be use to anyone.

That's exactly what happened my friend. I swear to god I only have one account which is @BC_Whale. When they closed my account and never replied to my emails I found no way to speak to them, I was desperate so I made a new bc game account just to enquire about my account's closure, the support BSed me again so I logged out that account and never used it ever since. Apart from this I have never ever used any other bc game account. The one and only account I use to play is @BC_Whale and that account is down a lot and high SVIP level. I was getting lot of random cashbacks and special bonuses because it is down a lot. (Over 220k in bonuses if I remember well) so it doesnt make any sense for me to use a new account from zero. While my account pays well if I wager and get the highest price on daily spin.

You can make an appeal to BC.Game to allow them share the evidence that they share to AG except the KYC part if you are really confident that you don’t use multiple account abuse.

The thing about this mediator is they need to ask valid proof before they marked it as resolved. There’s no way they will support the casino immediately by just providing IP similarity. They probably show an evidence of abused that involves multi account which is what I want to know on how it actually happened.

How can I make an appeal? The case is marked resolved and there is no button to appeal or anything like that in my profile. Also on email they just sent me a message saying
"Congratulations BCgamesuspended,

Your complaint has been resolved successfully!
BC.Game Casino - They closed my account for no reason
"

Do you mean I make a new complaint to AG? I cant find anyway to reply to AG regarding my complaint or appeal

[icopress]

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At the moment, BC has probably done as much for this forum as Sportsbet out of the existing casinos. Supporting dozens of non-commercial initiatives, many raffles, contexts and much more. But as long as there are those who have antipathy towards me personally, they will continue to attack the projects I work with.

Even if some users are upset about the missed opportunity to attack BC, I want to remind you that there is a decision by an independent third-party arbitrator on this case. If OP disagrees with BC's decision and AG's verdict, Vod gave the best advice on that case. I will perceive further elaboration of this topic as FUD.

[...] You'll need to take legal action to force them to prove which accounts they think are yours.  Good luck.  :/