I'm tired of what WINZ.IO is doing to me. Withdrawal all rejected

[Morstavea29]

This may not be a scam accusation, but I don't know where to post my situation now.

This week I start to play this casino and made 2 deposits.

After playing a while I try to withdraw, it was rejected.

I contact support, support told me to pass the KYC.

I did it, but it was not successful, took me much time to upload them my proof of address.

Now my account is verified, but withdrawal still pending.

My withdrawals was always rejected, but now it's pending since few hours.

In the period, they allow me to cancel the withdrawal and play in their casino.

It's a challenge for me not to play again until the withdrawal goes through, if I play, I can lose my balance...

Has anyone played in winz.io before and can tell me if it's their normal process or not?

Thank you

[yahoo62278]

I am not sure if they have automatic or manual withdrawals on winz.io but I would say if they don't process the wd within 24 hours you could try to post in their announcement thread. I can contact the owner and have him take a look at this thread also but would rather not do that unless more then 24 hours has passed. You may want to update this with your username in case he comes here to take a look.

Keep us updated and i'll contact the owner if necessary.

[Mahdirakib]

Now my account is verified, but withdrawal still pending.
My withdrawals was always rejected, but now it's pending since few hours.
In the period, they allow me to cancel the withdrawal and play in their casino.

Don't cancel your withdrawal. Kindly wait with patience. You will have no rights to blame the casino if you loss the funds by cancelling your withdrawal. Back in 2022, I had completed the KYC verification at Winz.io. My withdrawal amount was sent to my wallet 6 and a half hours later of completing the verification successfully. Keep yourself busy with other things after requesting a withdrawal. The withdrawals are processed instantly (otherwise within a few minutes) in normal situation.

[memehunter]

Now my account is verified, but withdrawal still pending.
My withdrawals was always rejected, but now it's pending since few hours.
In the period, they allow me to cancel the withdrawal and play in their casino.

Don't cancel your withdrawal. Kindly wait with patience. You will have no rights to blame the casino if you loss the funds by cancelling your withdrawal. Back in 2022, I had completed the KYC verification at Winz.io. My withdrawal amount was sent to my wallet 6 and a half hours later of completing the verification successfully. Keep yourself busy with other things after requesting a withdrawal. The withdrawals are processed instantly (otherwise within a few minutes) in normal situation.

What a sound and good advice. I second that.
I do not know the amount of money in question (you have not mentioned it) but I am assuming it is something to care about since you have made this thread. Wait for the cashout calmy. If you lose playing this amount there will be nothing to fight for.

[Morstavea29]

I am not sure if they have automatic or manual withdrawals on winz.io but I would say if they don't process the wd within 24 hours you could try to post in their announcement thread. I can contact the owner and have him take a look at this thread also but would rather not do that unless more then 24 hours has passed. You may want to update this with your username in case he comes here to take a look.

Keep us updated and i'll contact the owner if necessary.

Could you help me to contact the owner? Please My username is morstavea29@gmail.com

Now my account is verified, but withdrawal still pending.
My withdrawals was always rejected, but now it's pending since few hours.
In the period, they allow me to cancel the withdrawal and play in their casino.

Don't cancel your withdrawal. Kindly wait with patience. You will have no rights to blame the casino if you loss the funds by cancelling your withdrawal. Back in 2022, I had completed the KYC verification at Winz.io. My withdrawal amount was sent to my wallet 6 and a half hours later of completing the verification successfully. Keep yourself busy with other things after requesting a withdrawal. The withdrawals are processed instantly (otherwise within a few minutes) in normal situation.

Yes, but I hate the waiting process. They are reviewing and reviewing the case and let me to cancel my withdrawal for the time. I know it's my fault if I cancel it and gamble again and lose again. But I need to control it btw..

This may not be a scam accusation, but I don't know where to post my situation now.

This week I start to play this casino and made 2 deposits.

After playing a while I try to withdraw, it was rejected.

I contact support, support told me to pass the KYC.

I did it, but it was not successful, took me much time to upload them my proof of address.

Now my account is verified, but withdrawal still pending.

My withdrawals was always rejected, but now it's pending since few hours.

In the period, they allow me to cancel the withdrawal and play in their casino.

It's a challenge for me not to play again until the withdrawal goes through, if I play, I can lose my balance...

Has anyone played in winz.io before and can tell me if it's their normal process or not?

Thank you

They said they pay me if my account is verified.

I'm verified now and the withdrawal is pending for 1 day !!!

 

If you request withdrawal before KYC, they only need 20 minutes to reject your withdrawal, the process was super fast and easy.

After KYC, the process become difficult and take a lot of time !!!!

I'm losing my mind here

[moderator's note: consecutive posts merged]

[yahoo62278]

I am not sure if they have automatic or manual withdrawals on winz.io but I would say if they don't process the wd within 24 hours you could try to post in their announcement thread. I can contact the owner and have him take a look at this thread also but would rather not do that unless more then 24 hours has passed. You may want to update this with your username in case he comes here to take a look.

Keep us updated and i'll contact the owner if necessary.

Could you help me to contact the owner? Please My username is morstavea29@gmail.com

I have sent a message to the owner for you. Hopefully he pops in here in the next 24 hours and has a look at your case. I obviously cannot force them to take a look, just trying to help. Good luck.

Owner has sent a message to their support team to take a look at this. Hopefully you have an update before the weekend ends.

[Morstavea29]

I am not sure if they have automatic or manual withdrawals on winz.io but I would say if they don't process the wd within 24 hours you could try to post in their announcement thread. I can contact the owner and have him take a look at this thread also but would rather not do that unless more then 24 hours has passed. You may want to update this with your username in case he comes here to take a look.

Keep us updated and i'll contact the owner if necessary.

Could you help me to contact the owner? Please My username is morstavea29@gmail.com

I have sent a message to the owner for you. Hopefully he pops in here in the next 24 hours and has a look at your case. I obviously cannot force them to take a look, just trying to help. Good luck.

Owner has sent a message to their support team to take a look at this. Hopefully you have an update before the weekend ends.

Thank you a lot

[Morstavea29]

Waiting for my cashout for 2 days.

They are hoping you to cancel your withdrawal and lose the money.

Not recommend to play, I hope I could give them 0 star

[GxSTxV]

As a previous player in winz.io and having made many deposits and withdrawals, I can share my experience: Back then, even without verifying my account, I could withdraw funds and it was almost instantly. It’s been a year now, so I’m not entirely sure if something has changed since then.  

I recommend reaching out to their live chat support if you didn't yet. They always been responsive in the past and I believe they still are. Also, consider that this casino has had promotional campaigns here and seems to value its reputation, I doubt they want to risk it by stopping player withdrawals.

Your situation sounds mysterious, but it’s not uncommon for casinos to enforce KYC procedures nowadays. The fact that your account is now verified is a step in the right direction. However, the pending withdrawal is concerning if it takes longer than usual. My advice would be to keep following up with support and request an update. They may need additional time for review or approval.

In the meantime, try not to cancel the withdrawal to play more. Keep us updates

[Morstavea29]

As a previous player in winz.io and having made many deposits and withdrawals, I can share my experience: Back then, even without verifying my account, I could withdraw funds and it was almost instantly. It’s been a year now, so I’m not entirely sure if something has changed since then. 

I recommend reaching out to their live chat support if you didn't yet. They always been responsive in the past and I believe they still are. Also, consider that this casino has had promotional campaigns here and seems to value its reputation, I doubt they want to risk it by stopping player withdrawals.

Your situation sounds mysterious, but it’s not uncommon for casinos to enforce KYC procedures nowadays. The fact that your account is now verified is a step in the right direction. However, the pending withdrawal is concerning if it takes longer than usual. My advice would be to keep following up with support and request an update. They may need additional time for review or approval.

In the meantime, try not to cancel the withdrawal to play more. Keep us updates

Live chat cant help me in this case. They only told me to wait.

I know KYC is normal for casinos, but hold a withdrawal for longer than 24 hours is not good.

They told me before if I passed the KYC I can withdraw immediately.


To Make a Long Story Short

sorry, I lost my funds incl my pending withdrawal, just played blackjack right now and I was not under control.

I can't blame anyone in this case, it's my fault.

My mood was bad af in this week.

Thank you for everyone who was helping me and answered my questions. Thank you all.

https://prnt.sc/SgkekGq3mmO4
https://prnt.sc/PZpE1A6QtYFI

Winz.io, you won. Good casino where you can deposit in but can never cashout

[moderator's note: consecutive posts merged]

[Mahdirakib]

sorry, I lost my funds incl my pending withdrawal, just played blackjack right now and I was not under control.
I can't blame anyone in this case, it's my fault.

That's unfortunate! I know that how frustrating it is when the withdrawal remains pending for a long time. I would like to know that why Winz.io team hasn't processed your withdrawal since last 40+ hours while your KYC verification was successful. It could be related to the weekend.

@yahoo62278, can you ask the owner (Winz.io representative) to give a clarification here about the delay?

[Morstavea29]

sorry, I lost my funds incl my pending withdrawal, just played blackjack right now and I was not under control.
I can't blame anyone in this case, it's my fault.

That's unfortunate! I know that how frustrating it is when the withdrawal remains pending for a long time. I would like to know that why Winz.io team hasn't processed your withdrawal since last 40+ hours while your KYC verification was successful. It could be related to the weekend.

@yahoo62278, can you ask the owner (Winz.io representative) to give a clarification here about the delay?

Yes maybe it's weekend and they need forever to take a look.

I don't care about it anymore, in the future I avoid to use winz.io

[GxSTxV]

To Make a Long Story Short

sorry, I lost my funds incl my pending withdrawal, just played blackjack right now and I was not under control.

I can't blame anyone in this case, it's my fault.

My mood was bad af in this week.

Thank you for everyone who was helping me and answered my questions. Thank you all.

https://prnt.sc/SgkekGq3mmO4
https://prnt.sc/PZpE1A6QtYFI

Winz.io, you won. Good casino where you can deposit in but can never cashout

Well,I warned you before not to gamble that money after canceling your pending withdrawal, and unfortunately it’s your totale responsibility for losing the funds. Winz.io might have delayed your case but, they also promote responsible gambling, which is something every player should take seriously. Let this be a lesson for you. 

That said, I do understand how frustrating a withdrawal delay can be and the team should have responded to your case more promptly to avoid this situation. I hope you take this experience as a reason to set stricter boundaries for yourself and avoid similar mistakes in the future. Finally, I advise you to not ever react like this in the future because it might be a symptom of addiction.

[yahoo62278]

sorry, I lost my funds incl my pending withdrawal, just played blackjack right now and I was not under control.
I can't blame anyone in this case, it's my fault.

That's unfortunate! I know that how frustrating it is when the withdrawal remains pending for a long time. I would like to know that why Winz.io team hasn't processed your withdrawal since last 40+ hours while your KYC verification was successful. It could be related to the weekend.

@yahoo62278, can you ask the owner (Winz.io representative) to give a clarification here about the delay?

I've alerted the casino of the thread and they replied someone will have a look.

I am sorry that this user faced a delay, but casinos don't usually delay for no reason at all. I would assume the same thing from winz.io in this case. There had to be a reason for the delay, even if small. I posted last night that the casino was aware and the OP just had to wait. It's unfair to paint a bad picture of a casino due to 1 user having bad impulse control. All he had to do was wait for an answer.

In my dealings with the casino they have spent thousands and always were professional. It is the weekend so waiting til Monday would have been acceptable.

[memehunter]

To Make a Long Story Short

sorry, I lost my funds incl my pending withdrawal, just played blackjack right now and I was not under control.

I can't blame anyone in this case, it's my fault.

My mood was bad af in this week.

Thank you for everyone who was helping me and answered my questions. Thank you all.

https://prnt.sc/SgkekGq3mmO4
https://prnt.sc/PZpE1A6QtYFI

Winz.io, you won. Good casino where you can deposit in but can never cashout

IMHO there is some fault of the casino as well. It is so easy to blame a gambler but we all know how compulsive gamblers act. Delayed withdrawal can stimulate stress which can lead to massive loss as evident in this situation.
It is a good sign that Yahoo is closely observing your case (he might have some reputation with the casino in question) and I think you will at least get some solace in the form of why your cashout was delayed?
I hate to raise expectations but who knows some compensation will boost the credibility of the casino if there is something wrong from their side.
 

[winz.io]

At Winz.io, we take security and fair play seriously. Our verification processes, including KYC checks, are in place to ensure compliance with regulations and to prevent fraudulent activities, including multi-accounting and abuse of our platform.

In this particular case, the delay was due to an ongoing investigation conducted by our fraud department. The account in question was flagged for being linked to multiple other accounts using the same crypto payment wallets and displaying identical playing patterns. After a thorough review, our team confirmed that these accounts are connected.

We understand that players value transparency, and we always provide an opportunity for further clarification. If the player disagrees with our decision, they are free to escalate the case through independent third-party mediation services such as AskGamblers or Casino Guru. We are fully prepared to present all the evidence supporting our findings through these platforms.

Our commitment remains to provide a safe and fair gaming environment for all players.

[memehunter]

At Winz.io, we take security and fair play seriously. Our verification processes, including KYC checks, are in place to ensure compliance with regulations and to prevent fraudulent activities, including multi-accounting and abuse of our platform.

In this particular case, the delay was due to an ongoing investigation conducted by our fraud department. The account in question was flagged for being linked to multiple other accounts using the same crypto payment wallets and displaying identical playing patterns. After a thorough review, our team confirmed that these accounts are connected.

We understand that players value transparency, and we always provide an opportunity for further clarification. If the player disagrees with our decision, they are free to escalate the case through independent third-party mediation services such as AskGamblers or Casino Guru. We are fully prepared to present all the evidence supporting our findings through these platforms.

Our commitment remains to provide a safe and fair gaming environment for all players.

It is good that you made your stance very clear by giving a very specific reply. I also understand that you can not (should not) share things like connected IPs and wallet addresses publicly here. For me personally, since you are willing to reveal such information to any reliable third-party mediator (some names you mentioned yourself) this case is a good example of how reputed casinos should react to accusations, instead of delaying the response for weeks.
Now it is up to OP, how he is willing to proceed with this. Are you going to open a case on any of the mediator platforms, mentioned by the casino in question? 

[Mahdirakib]

We understand that players value transparency, and we always provide an opportunity for further clarification. If the player disagrees with our decision, they are free to escalate the case through independent third-party mediation services such as AskGamblers or Casino Guru. We are fully prepared to present all the evidence supporting our findings through these platforms.

The player has already lost his funds by cancelling the withdrawal and placing bets with that. Therefore, it doesn't matter anymore whether OP agree or disagree with your decision. It would have been better if your support team had said about this to him earlier.

Also, you shouldn't allow the users to cancel their withdrawal in this type of situation. There would have been a chance of getting the refund of the deposit if OP hadn't lost his account balance by cancelling the withdrawal.

[shasan]

You can contact with them via private message. Also, this would be better if you post on their announcement thread instead of creating a scam accusation as the scam has not yet happened. Also, you may try to contact with them via live chat support which could be helpful to you too. Hope your case will be solved soon.

[yahoo62278]

You can contact with them via private message. Also, this would be better if you post on their announcement thread instead of creating a scam accusation as the scam has not yet happened. Also, you may try to contact with them via live chat support which could be helpful to you too. Hope your case will be solved soon.

Users case has already been solved. He lost the funds and was accused of being a multi accounter. I contacted winz last week and asked them to respond here, reply is on page 1 from them. User had lost his funds prior to the winz team responding.