Hugewin.com CONFISCATING deposits! 8000 USD

[Flexie80]

Hello all,
I joined Hugewin.com about 3 weeks ago. I made 3 deposits and played some NBA and NFL (superbowl only). At first I was unlucky and lost, then in the Superbowl weekend I hit some wins (not on the Superbowl itself, but on NBA). My 3 deposits were of $3060, $3874 and $3856, so a total of $10,790 and at the end of the Superbowl weekend my balance was $12.052 so I was up $1262. At this point I decided to request a first payout of $4000. But when I had not received it many hours later I went to my account but saw suddenly a different balance of $3856 sitting there. So I went to livechat and asked what was going on, and was stunned to hear the following:



Apparently their provider has considered my bets "arbitrage bets" and they decided to void the winnings. Very strange as I don't do arbitrage since I don't even cover my bets. I place just 1 bet per game and stick to it. The best it can be called is smart bets, but since when can't I bet on the team I want and since when can't I have some knowdledge on the games I bet on, am I forced to bet stupid and not allowed to have any feeling for the game? And let's not forget, I bet only NBA and NFL, not some unknown league where I would really have an advantage!

Anyway, since my winnings were relatively low (only $1262 on deposits of over 10K) it's not even that bad to have the winnings voided. So I ask further stuff:





Now it turns out that they are not giving me back all my deposits, but only the last one out of all three! If they insist that I was making arbitrage bets, the only right action would be to void all bets and restore the situation to before I joined, meaning refunding all deposits. I somehow get the feeling Hugewin has zero experience in sportsbetting (I think they used to offer only casino up until not long ago) and maybe they misunderstood the message of their provider. Maybe the provider meant that my bets in general were sharp action, but that Hugewin thought it was only the bets placed with my last deposits. Or the other option is that they are evil and always consider lost bets as normal bets and winning bets as "arbitrage bets". That would be brutal and make them even criminals.

Here the 3 deposits:

Here the action of taking away $7995 of funds (winnings and deposits) called "fix the balance":


So the past 4 days I have been spending with talking to them in the livechat, convincing them it's the only right thing to do to at least give me back my first 2 deposits also, but they keep saying they have no decision power. And then when I ask for a manager or supervisor they say email to info@hugewin.com. But I have sent now 3 emails in 4 days timespan, and zero response!
I am hoping this topic will finally wake them up.

Either this is huge incompetence or simply theft. For sure this is a very bad sign for customers thinking to join Hugewin.

Edit: this is my first scam post, I realize I have the images in wrong format, I am now changing them to bigger ones

[Cointxz]

It’s very hard to verify an arbitrage betting issue since there’s a lot of players that indeed doing this method to take advantage on the casino. So most case like yours doesn’t find any answer or resolution at all since there’s no way a forum member can access on the provider records that will show the connection.

But they should refund you the total deposit you made minus profit on both account that involved.

I’m not trying to accuse you of doing such things, I’m just saying it’s hard to win a case like this.

[Flexie80]

It’s very hard to verify an arbitrage betting issue since there’s a lot of players that indeed doing this method to take advantage on the casino. So most case like yours doesn’t find any answer or resolution at all since there’s no way a forum member can access on the provider records that will show the connection.

But they should refund you the total deposit you made minus profit on both account that involved.

I’m not trying to accuse you of doing such things, I’m just saying it’s hard to win a case like this.

There certainly isn't any "both accounts". Not even Hugewin is saying that I have 2 accounts. I think by "arbitrage bets" they are saying I am placing value bets, although I find that hard to state for such big leagues like NBA and NFL. I like to think I'm a good bettor but I definitely are not a pro, I still have a normal job next to it.
Either way: normal thing to do is: pay me my winnings and kick me out, LEAST thing to do is void all sports bets (not just the winning ones) and refund all 3 deposits.

[Coyster]

Hugewin used to have a signature campaign here in the forum, but it ended a very long time ago and their representative on this forum has not been active for over a year. Some of these casinos like to accuse their customers of things that are very difficult to prove and it happens whenever they have won and about to withdraw; i don't think there is anyway Hugewin can prove that you engage in arbitrage bets, and i hope this is not a ploy to withold your winnings and some of your deposits.

[logfiles]

Just to be on the same page. Could someone help explain what arbitrage betting is and why it's an issue?

I know much about triangular arbitrage trade in crypto exchanges, which is in most cases allowed. If arbitrage betting is similar to that, they why is it disallowed in casinos?
Secondly, it tried to skim through their terms and conditions and there's no talk about arbitrage betting. Something is not right.

[holydarkness]

Just to be on the same page. Could someone help explain what arbitrage betting is and why it's an issue?

I know much about triangular arbitrage trade in crypto exchanges, which is in most cases allowed. If arbitrage betting is similar to that, they why is it disallowed in casinos?
Secondly, it tried to skim through their terms and conditions and there's no talk about arbitrage betting. Something is not right.

Basically, arbing is placing bets on several outcomes over several casinos [since naturally one casino will not allow you to bet on both outcome] that guarantee winning. Like, for example, lets say we choose team A to win on Rollbit, team B to win on BC, and they ended up draw on Sportsbet. Through a calculation of odds [there's actually a software for this], one can guarantee a profit regardless of the final result.

As for why it's an issue, I guess the bookie doesn't like it. I mean, basically the gambler "cheat" the provider through a technique that guarantee they win something.

While the ToS itself, it's there:

[Coyster]

While the ToS itself, it's there:

It is true that it is in their terms of service, but OP has said that he was not arbitrage betting, and how can a casino even prove that someone is gambling on the same game with different outcomes and in different casinos, is there a way to detect cheating of that manner. That said, do you have any contact at Hugewin, even if they want to take away OP's winnings, they should return his deposits and return him to status quo.

[AHOYBRAUSE]

While the ToS itself, it's there:

It is true that it is in their terms of service, but OP has said that he was not arbitrage betting, and how can a casino even prove that someone is gambling on the same game with different outcomes and in different casinos, is there a way to detect cheating of that manner. That said, do you have any contact at Hugewin, even if they want to take away OP's winnings, they should return his deposits and return him to status quo.

Well, casinos often hide behind their TOS to "protect" themselves from players that don't do degen bets and actually spot value. And when you win too much they suspect the worst, always. The easy way out is to accuse you of some random bullshit and blame the TOS for it. Basically they are freerolling players so to speak. You lose, no problem, you win, get fkd.
Banning arbitrage betting the the stupidest of them all. If they don't like the line he is betting on their site they should adjust it and not blame him for making a good pick. Blame your odds provider and not your players. It's ridiculous and the reason why I stay away from small garbage sites like this one.

[Coyster]

You lose, no problem, you win, get fkd.

That is exactly what the pattern is with some casinos, and it is really bad to say the least, they hardly ever have a problem with a player when they are losing, but whenever they win, they are triggered. If they try to just do basic KYC after such wins and they pay out the winnings, that would be okay, but to relentlessly look for some sort of flimsy accusation to pin on the player and seize their winnings is harsh and should be challenged. The other day a casino was accusing a player of being part of a betting syndicate, what better way to say "we do not want to pay you".

[Flexie80]

I can guarantee I was not doing arbitrage betting. As I said, I did not even bet on both sides during the same game, so then it's not arbitrage betting. And what I do at other sportsbooks they cannot know, and it's none of their business. But just for the record, also there I don't bet the opposite side.

Next to that, they don't have in their terms listed that they can just confiscate deposits, even if there is arbitrage betting.
The very least they should do is return all 3 deposits, not just 1. In that case they have still confiscated $1200 in winnings, but considering the circumstances I can live with that even though that is pretty lame.

The frustrating part is also, I have been in their livechat for 5 days straigt to ask for a supervisor to discuss this. They keep saying send an email to info@hugewin.com but I have already sent 3 emails since last weekend and all of them remain unanswered.

@holydarkness, you seem to be well-connected, is there any line you can fine to get in touch with someone from Hugewin? I still believe there is a way to convince them that the actions they took are not fair.

Just to be on the same page. Could someone help explain what arbitrage betting is and why it's an issue?

I know much about triangular arbitrage trade in crypto exchanges, which is in most cases allowed. If arbitrage betting is similar to that, they why is it disallowed in casinos?
Secondly, it tried to skim through their terms and conditions and there's no talk about arbitrage betting. Something is not right.

Basically, arbing is placing bets on several outcomes over several casinos [since naturally one casino will not allow you to bet on both outcome] that guarantee winning. Like, for example, lets say we choose team A to win on Rollbit, team B to win on BC, and they ended up draw on Sportsbet. Through a calculation of odds [there's actually a software for this], one can guarantee a profit regardless of the final result.

As for why it's an issue, I guess the bookie doesn't like it. I mean, basically the gambler "cheat" the provider through a technique that guarantee they win something.

While the ToS itself, it's there:

Right below the red highlighted part in your screen they literally say "If facts of fraudulent actions are confirmed, the betting company may decide to cancel all bets made by the client and refund all the funds credited to the balance of client's gaming account".
Which means even if they conclude I do arbitrage betting, according to their own rules they should refund all my 3 deposits!

[moderator's note: consecutive posts merged]

[Shishir99]

As for why it's an issue, I guess the bookie doesn't like it. I mean, basically the gambler "cheat" the provider through a technique that guarantee they win something.

I am curious how they detect arbitrage betting. Some casinos are VPN friendly while some others are not. A user can easily connect a VPN and place a bet on one platform and then use another device and another VPN to place another bet on a different casino. However, sometimes these VPN IPs could match with a different user.

I remember my own case with Bitsler. They had no 3rd party games before, but I was accused of having multiple accounts. They allowed 2 accounts back then, one for the bank, and the other one as the main account. They accused me of having more than five accounts which I did not had. I had to record a video proof to show them how mobile data works here and how my IP changes when I reconnect my internet.

[holydarkness]

While the ToS itself, it's there:

It is true that it is in their terms of service, but OP has said that he was not arbitrage betting, and how can a casino even prove that someone is gambling on the same game with different outcomes and in different casinos, is there a way to detect cheating of that manner. That said, do you have any contact at Hugewin, even if they want to take away OP's winnings, they should return his deposits and return him to status quo.

Speaking generally and not strictly for OP, just as information, aside from the possibility that it was a casino provider who flagged the player where the case is about a player who arbing on several casinos who happen to share the same provider, the easiest telltale of arbing is the amount being wagered.

Since arbing usually use a software-calculator to determine and ensure a winning outcome with the smallest possible margin of error to minimize loss, which calculate the number that should be placed as a wager based on the odds, the number of fund being wagered is usually odd [no pun intended], like 19.07 USD or 50.23 USD, instead of round numbers like how normal bettor would place.

CC: Shishir99

[...]

@holydarkness, you seem to be well-connected, is there any line you can fine to get in touch with someone from Hugewin? I still believe there is a way to convince them that the actions they took are not fair.

I am unfortunately not connected with hugewin. I can try to make a connection, but given their rep account has been dormant for about 9 months, I think it'll be quite hard. I will try, but I can't promise you that I can get them to address the matter here.

And uhh, on a short quest to see their rep profile page, I noticed that you also discuss this matter on their ANN thread. It'll be very helpful and make things easier [at least for me] if you can focus the discussion into one thread. Tracking development and updates and comments on two or three or more threads simultaneously is always a headache.

[Flexie80]

While the ToS itself, it's there:

It is true that it is in their terms of service, but OP has said that he was not arbitrage betting, and how can a casino even prove that someone is gambling on the same game with different outcomes and in different casinos, is there a way to detect cheating of that manner. That said, do you have any contact at Hugewin, even if they want to take away OP's winnings, they should return his deposits and return him to status quo.

Speaking generally and not strictly for OP, just as information, aside from the possibility that it was a casino provider who flagged the player where the case is about a player who arbing on several casinos who happen to share the same provider, the easiest telltale of arbing is the amount being wagered.

Since arbing usually use a software-calculator to determine and ensure a winning outcome with the smallest possible margin of error to minimize loss, which calculate the number that should be placed as a wager based on the odds, the number of fund being wagered is usually odd [no pun intended], like 19.07 USD or 50.23 USD, instead of round numbers like how normal bettor would place.

CC: Shishir99

[...]

@holydarkness, you seem to be well-connected, is there any line you can fine to get in touch with someone from Hugewin? I still believe there is a way to convince them that the actions they took are not fair.

I am unfortunately not connected with hugewin. I can try to make a connection, but given their rep account has been dormant for about 9 months, I think it'll be quite hard. I will try, but I can't promise you that I can get them to address the matter here.

And uhh, on a short quest to see their rep profile page, I noticed that you also discuss this matter on their ANN thread. It'll be very helpful and make things easier [at least for me] if you can focus the discussion into one thread. Tracking development and updates and comments on two or three or more threads simultaneously is always a headache.

I discussed it there firstly to see if it could be solved without a scam accustation. Now that this was not succesfull I will continue on here. The only thing I did is post a link there to this thread, because it would be strange not to mention that I have a scam accusation open after first telling them about my situation.
Thanks for your effort so far and please let me know if you have found a contact within Hugewin.

[Flexie80]

@holydarkness may I ask, did you manage to make contact with someone within Hugewin? Its been 2 weeks and they are still ignoring all my emails, and in livechat they never were helpful at all (brushing off all responsability to management, asking me to email them but then what's the point if they don't respond....).

I am now going to submit a complaint to their Curacao licensor. Do you have any idea where I can do this? I have zero experience with filing a complaint.

[Coyster]

@holydarkness may I ask, did you manage to make contact with someone within Hugewin?

I am sure holydarkness would have provided an update in this thread if he had managed to establish contact with a representative from Hugewin, since he didn't i guess his efforts were unsuccessful.

I am now going to submit a complaint to their Curacao licensor. Do you have any idea where I can do this? I have zero experience with filing a complaint.

Have you made a complaint in CasinoGuru? I guess you should make a complaint there and see if it will be escalated and possibly resolved by one of their mediators.

[Flexie80]

@holydarkness may I ask, did you manage to make contact with someone within Hugewin?

I am sure holydarkness would have provided an update in this thread if he had managed to establish contact with a representative from Hugewin, since he didn't i guess his efforts were unsuccessful.

I am now going to submit a complaint to their Curacao licensor. Do you have any idea where I can do this? I have zero experience with filing a complaint.

Have you made a complaint in CasinoGuru? I guess you should make a complaint there and see if it will be escalated and possibly resolved by one of their mediators.

CasinoGuru don't take on complaints which have to do with sportsbetting. And besides that, I see Hugewin have not even bothered to respond to the complaints in there anyway.

[holydarkness]

@holydarkness may I ask, did you manage to make contact with someone within Hugewin? Its been 2 weeks and they are still ignoring all my emails, and in livechat they never were helpful at all (brushing off all responsability to management, asking me to email them but then what's the point if they don't respond....).

I am now going to submit a complaint to their Curacao licensor. Do you have any idea where I can do this? I have zero experience with filing a complaint.

Did that, around two weeks ago and no movement whatsoever, and I can see that you bumped into a deadend too. But I reached them again just now with a bit more... pleasantries being exchanged, and this time I documented it, and:

[...]
Have you made a complaint in CasinoGuru? I guess you should make a complaint there and see if it will be escalated and possibly resolved by one of their mediators.

OP's case is sportsbetting related [arbing], CG does not mediate sportsbetting related issues. AG does though.

[Flexie80]

@holydarkness may I ask, did you manage to make contact with someone within Hugewin? Its been 2 weeks and they are still ignoring all my emails, and in livechat they never were helpful at all (brushing off all responsability to management, asking me to email them but then what's the point if they don't respond....).

I am now going to submit a complaint to their Curacao licensor. Do you have any idea where I can do this? I have zero experience with filing a complaint.

Did that, around two weeks ago and no movement whatsoever, and I can see that you bumped into a deadend too. But I reached them again just now with a bit more... pleasantries being exchanged, and this time I documented it, and:

[...]
Have you made a complaint in CasinoGuru? I guess you should make a complaint there and see if it will be escalated and possibly resolved by one of their mediators.

OP's case is sportsbetting related [arbing], CG does not mediate sportsbetting related issues. AG does though.

Thanks, that sounds a bit more promsing. Although, I still don't have high hopes. It looks however that you managed to get more attention than me in my multiple attempts.
I really hope this situation gets solved. I'm not sure what their next step is, as far as I can see you didn't leave your contact details but gave the URL to this topic so let's hope they answer in here within the next few days.
If not, maybe you can go into their livechat next week one more time? I would really appreciate that because you seem to get more done than me. Thanks!

[holydarkness]

Thanks, that sounds a bit more promsing. Although, I still don't have high hopes. It looks however that you managed to get more attention than me in my multiple attempts.
I really hope this situation gets solved. I'm not sure what their next step is, as far as I can see you didn't leave your contact details but gave the URL to this topic so let's hope they answer in here within the next few days.
If not, maybe you can go into their livechat next week one more time? I would really appreciate that because you seem to get more done than me. Thanks!

I, in fact, do leave my contact details for them to reach me, it's there on the last screenshot, at the very last part of my chat bubble. I just censored it for --obviously-- privacy reason. So yeah, they can reach me there if they don't reach us here, suppose they prefer it that way.

But yeah, sure, I'll knock on their live support's door once again next week if there's still no movement by that time. Kindly remind me?

[Flexie80]

Thanks, that sounds a bit more promsing. Although, I still don't have high hopes. It looks however that you managed to get more attention than me in my multiple attempts.
I really hope this situation gets solved. I'm not sure what their next step is, as far as I can see you didn't leave your contact details but gave the URL to this topic so let's hope they answer in here within the next few days.
If not, maybe you can go into their livechat next week one more time? I would really appreciate that because you seem to get more done than me. Thanks!

I, in fact, do leave my contact details for them to reach me, it's there on the last screenshot, at the very last part of my chat bubble. I just censored it for --obviously-- privacy reason. So yeah, they can reach me there if they don't reach us here, suppose they prefer it that way.

But yeah, sure, I'll knock on their live support's door once again next week if there's still no movement by that time. Kindly remind me?

Oh, you're right, I see it now. Yes, surely will remind you if I don't hear from them in the next week.