Why do some online gambling sites blame users even without checking the issue

[Accardo]

Laying complaints to casino customer service always cause complications between the gambler and the representative, they mostly fail to give a satisfactory solution to the player especially when the trouble is connected to withdrawal. It's great he got the funds, but in situations as this, instead of relying on the customer representative, which may be a bot, creating a thread on gambling special interest boards with real representatives who are ready to help by reaching out to the right department capable of settling the dispute is more effective.

This way I will advise that if it is possible, all casinos should come to this platform to register here and have a very active representative who would be helping them to attend to their customers as there are a million and one gamblers here who are ready to patronize casinos found here because they believe that being here allows them to interact with casinos whose presence is here and also protecting them from wrongdoings by casinos.

Not like they're not here, but the forum needs more of them, including other gambling forums, some of which have a section for casino reps to answer questions and resolve issues regarding their platform. Making them available improves transparency and aswell grants gamblers the assurance of not being alone in times of monetary issues. More complaints have been settled in gaming forums than customer service reps have done in the casino sites. Because many other gamblers will have their eyes on the dispute and contribute towards who is at fault, whether it's the player or casino.

[mdzahed134]

Yeah, those are stupidity from some casino sites, they think they are always right but their some mistakes are very common, i also faced about withdrawal issues, they was cancelled my withdrawal without any reason, and when i asked what's happen, they replied delay and reason is i am violating their rules & conditions or they are showing other issues, actually nothing happened and i didn’t breaks their any rules.

[Hazink]

Yeah, those are stupidity from some casino sites, they think they are always right but their some mistakes are very common, i also faced about withdrawal issues, they was cancelled my withdrawal without any reason, and when i asked what's happen, they replied delay and reason is i am violating their rules & conditions or they are showing other issues, actually nothing happened and i didn’t breaks their any rules.

Sometimes the error might not entirely be from the gambling site in general; some people who work for the casino and support agent, some of them just don't know how to be professional, while sometimes that can actually be the tactics that they use to put fear in the mind of the gambler to feel afraid if they are truly guilty of what they are accused of. Sometimes it might be a flag error from their algorithm that detects such policy violations for them, which they can manually check to rectify the machine mistake.

[finaleshot2016]

Yeah, those are stupidity from some casino sites, they think they are always right but their some mistakes are very common, i also faced about withdrawal issues, they was cancelled my withdrawal without any reason, and when i asked what's happen, they replied delay and reason is i am violating their rules & conditions or they are showing other issues, actually nothing happened and i didn’t breaks their any rules.

Sometimes the error might not entirely be from the gambling site in general; some people who work for the casino and support agent, some of them just don't know how to be professional, while sometimes that can actually be the tactics that they use to put fear in the mind of the gambler to feel afraid if they are truly guilty of what they are accused of. Sometimes it might be a flag error from their algorithm that detects such policy violations for them, which they can manually check to rectify the machine mistake.

Well, if the online gambling casino just hired random people who didn’t take any proper training for being a customer support then it’s possible for that scenario to happen. I mean if a customer support is saying too much and already making things more complicated and not helping you, then it doesn’t really show professionalism. But I agree that sometimes it’s the platform’s error but of course, you still need to be professional on your work no matter what the situation is.

[AmoreJaz]

Sometimes the error might not entirely be from the gambling site in general; some people who work for the casino and support agent, some of them just don't know how to be professional, while sometimes that can actually be the tactics that they use to put fear in the mind of the gambler to feel afraid if they are truly guilty of what they are accused of. Sometimes it might be a flag error from their algorithm that detects such policy violations for them, which they can manually check to rectify the machine mistake.

Well, if the online gambling casino just hired random people who didn’t take any proper training for being a customer support then it’s possible for that scenario to happen. I mean if a customer support is saying too much and already making things more complicated and not helping you, then it doesn’t really show professionalism. But I agree that sometimes it’s the platform’s error but of course, you still need to be professional on your work no matter what the situation is.

They should know their responsibilities as agents or rep of the site. Otherwise, they will give some bad notion to their customers or players. They should have orientation on what to do and how to interact with their players as it can give them bad reputation and players will go to other sites if they are not happy with their experience. Also, word of mouth is a powerful marketing tool. So if the unsatisfied players will leave bad review or feedback, potential players may think twice on using or depositing on their site. Thus, review from current and previous players are actually important in building reputation in this industry.

[EarnOnVictor]

Yeah, those are stupidity from some casino sites, they think they are always right but their some mistakes are very common, i also faced about withdrawal issues, they was cancelled my withdrawal without any reason, and when i asked what's happen, they replied delay and reason is i am violating their rules & conditions or they are showing other issues, actually nothing happened and i didn’t breaks their any rules.

Let's pray we are not the victims of these ugly casinos, they can do and undo as they please. I have no doubt that many legit gamblers have been the victims of these casinos, they do this often to steal people's money, that's why we should know the right places we gamble to avoid issues like this. If it is not about the allegation of multiple accounts, they will find some misconduct to nail it with and they often get away due to weak regulations

[Cointxz]

Yeah, those are stupidity from some casino sites, they think they are always right but their some mistakes are very common, i also faced about withdrawal issues, they was cancelled my withdrawal without any reason, and when i asked what's happen, they replied delay and reason is i am violating their rules & conditions or they are showing other issues, actually nothing happened and i didn’t breaks their any rules.

It’s very rare for reputable casino to accuse user without valid reason because they usually protect their reputation and boast fast withdrawal to attract more user.

Probably you are playing on shady casino assuming that you really don’t break the casino ToS.

Casino has nothing to gain by doing this trick in the long term since they will have more profit by letting players play more.

[Wiwo]

Yeah, those are stupidity from some casino sites, they think they are always right but their some mistakes are very common, i also faced about withdrawal issues, they was cancelled my withdrawal without any reason, and when i asked what's happen, they replied delay and reason is i am violating their rules & conditions or they are showing other issues, actually nothing happened and i didn’t breaks their any rules.

A lot of things need to be amended in casinos' terms and conditions because most of the rules and designed to favor the casinos and serve their interests alone subjecting gamblers to whatever they offer, such as in the areas of security department casinos seem to have 100% right to decide the faith of any case and this has become the most stupid things that scam casinos uses to scam victims.

If you complain they will tell you that whatever the security department says is final, I think a lot of cases with 1xbit one of the most accused online cryptocurrency casinos are in the area of blocking users' accounts and terming them multiple account holders.

[danherbias07]

Yeah, those are stupidity from some casino sites, they think they are always right but their some mistakes are very common, i also faced about withdrawal issues, they was cancelled my withdrawal without any reason, and when i asked what's happen, they replied delay and reason is i am violating their rules & conditions or they are showing other issues, actually nothing happened and i didn’t breaks their any rules.

Sometimes the error might not entirely be from the gambling site in general; some people who work for the casino and support agent, some of them just don't know how to be professional, while sometimes that can actually be the tactics that they use to put fear in the mind of the gambler to feel afraid if they are truly guilty of what they are accused of. Sometimes it might be a flag error from their algorithm that detects such policy violations for them, which they can manually check to rectify the machine mistake.

That's the possible answer to that. Some customer support agents will have a bad day and they might act unprofessional while talking to clients, this happens mostly on online services especially if it's a stressful environment. I have lots of friends who work as customer support for different businesses and I can tell from their stories how stressful the job is especially if the client is also not helping to fix the problem. Lazy customers.
I have also tried talking to gambling customer support and I can say I had a good experience since they helped me step by step to fix the issue and they did not stop until they brought back my money which was missing at that point. It's a glitch that was fixed so fast and I was thankful that it was resolved in just minutes.

[Fivestar4everMVP]

Recently one of my fellow gamblers was stocked on a popular gambling site here in this forum a reputable and popular casino, what happened was that he requested a withdrawal and it got delayed when he reached out to support the response he got (can you start by naming your other accounts) this at first sounds as if the gambler has multiple accounts and he is abusing the casino and that the reasons for his withdrawal delay.

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

With the presence of Ai in most customer care chat this days, maybe it's also very possible to say that this type of responses at times may be coming from Ai agents, not saying they human customer care representatives are capable of making this type of mistake, but then, it's completely unprofessional for a human customer care representative to dish out a reply to a customer who complains of an issue, without he or she (the customer care representative) first checking to indeed ascertain what exactly what the customer is complaining about and what could be the cause of the issue.

So, if indeed, a human customer care representative is making this type of mistake, then that one is incompetent and deserve to be sacked.
And concerning Ai agents, I will advice casinos to train their Ai customer care representatives so it learns to give out better replies to customers.

[Wiwo]

Recently one of my fellow gamblers was stocked on a popular gambling site here in this forum a reputable and popular casino, what happened was that he requested a withdrawal and it got delayed when he reached out to support the response he got (can you start by naming your other accounts) this at first sounds as if the gambler has multiple accounts and he is abusing the casino and that the reasons for his withdrawal delay.

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

With the presence of Ai in most customer care chat this days, maybe it's also very possible to say that this type of responses at times may be coming from Ai agents, not saying they human customer care representatives are capable of making this type of mistake, but then, it's completely unprofessional for a human customer care representative to dish out a reply to a customer who complains of an issue, without he or she (the customer care representative) first checking to indeed ascertain what exactly what the customer is complaining about and what could be the cause of the issue.

So, if indeed, a human customer care representative is making this type of mistake, then that one is incompetent and deserve to be sacked.
And concerning Ai agents, I will advice casinos to train their Ai customer care representatives so it learns to give out better replies to customers.

Just as I thought and have always suspected most of that kinds of responses are automated and bot-generated in the case of my friend, he got the response that he was suspected of multiple accounts operator which was later not true and the said casinos later released his $500 withdrawal request.


That shows that the response is not accurate and nonhuman since that statement does not show any level of research or even an analysis of the case before issuing that response.

[Mahanton]

Recently one of my fellow gamblers was stocked on a popular gambling site here in this forum a reputable and popular casino, what happened was that he requested a withdrawal and it got delayed when he reached out to support the response he got (can you start by naming your other accounts) this at first sounds as if the gambler has multiple accounts and he is abusing the casino and that the reasons for his withdrawal delay.

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

With the presence of Ai in most customer care chat this days, maybe it's also very possible to say that this type of responses at times may be coming from Ai agents, not saying they human customer care representatives are capable of making this type of mistake, but then, it's completely unprofessional for a human customer care representative to dish out a reply to a customer who complains of an issue, without he or she (the customer care representative) first checking to indeed ascertain what exactly what the customer is complaining about and what could be the cause of the issue.

So, if indeed, a human customer care representative is making this type of mistake, then that one is incompetent and deserve to be sacked.
And concerning Ai agents, I will advice casinos to train their Ai customer care representatives so it learns to give out better replies to customers.

Just as I thought and have always suspected most of that kinds of responses are automated and bot-generated in the case of my friend, he got the response that he was suspected of multiple accounts operator which was later not true and the said casinos later released his $500 withdrawal request.


That shows that the response is not accurate and nonhuman since that statement does not show any level of research or even an analysis of the case before issuing that response.

If that was a bot response then why they have put up such thing? This would really be messing up their overall credibility if ever someones do make out some withdrawal request and getting out such response?
If they are really that giving out importance into their reputation then they wouldnt really be letting this thing to happen and would really be that not just right that they would be letting those bot response be telling that someone do make out some other accounts even if it isnt true. They should be removing it out asap before it will really be that becoming worst on which we know that once people will be seeing this to be that sucks then it will be giving out that potential bad impressions towards the platform just because we do know that withdrawal thing is the most important matter when dealing up with a site or business. On the moment that a particular user will really be experiencing out such issues then it will really be that scattering like a wildfire and this isnt good for the business. It is really that looking to be scammy on where they are accusing those players to have multiple accounts even if it isnt true.

[Ronsbit]

Laying complaints to casino customer service always cause complications between the gambler and the representative, they mostly fail to give a satisfactory solution to the player especially when the trouble is connected to withdrawal. It's great he got the funds, but in situations as this, instead of relying on the customer representative, which may be a bot, creating a thread on gambling special interest boards with real representatives who are ready to help by reaching out to the right department capable of settling the dispute is more effective.

This way I will advise that if it is possible, all casinos should come to this platform to register here and have a very active representative who would be helping them to attend to their customers as there are a million and one gamblers here who are ready to patronize casinos found here because they believe that being here allows them to interact with casinos whose presence is here and also protecting them from wrongdoings by casinos.

Not like they're not here, but the forum needs more of them, including other gambling forums, some of which have a section for casino reps to answer questions and resolve issues regarding their platform. Making them available improves transparency and aswell grants gamblers the assurance of not being alone in times of monetary issues. More complaints have been settled in gaming forums than customer service reps have done in the casino sites. Because many other gamblers will have their eyes on the dispute and contribute towards who is at fault, whether it's the player or casino.

I will agree with your opinion here because the presence of the casino here would help give gamer's the confidence and assurance that whenever they have an issue with the casino, they could easily resolve it here with the casino representative who is actively responding to complaints and inquiries about the casino. However, I also believe that gamblers would also talk about their personal experience with casino which would make the casino representative to get through to the casino and let them know how their customer care service is handling things so there would be improvement from their end as well.

[Sandra_hakeem]

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

I'd say, it's more like a problem from the customer support system... I feel for the most part, those casinos must have had an idea what tf is going on when people place withdrawal commands, or the technical system is a strong ally to the customer support because they can read through the script and they're literally the only ones to know a thing like that, unless a routine check is done more often by the administration.

I normally see a whole lot of complaints on how casinos would seldom lock accounts before demanding an explanation of what they perceive could be a threat... Sometimes, the users need to compensated for wrong accusations, especially if affects their reputation.

[Fivestar4everMVP]

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

I normally see a whole lot of complaints on how casinos would seldom lock accounts before demanding an explanation of what they perceive could be a threat... Sometimes, the users need to compensated for wrong accusations, especially if affects their reputation.

Lol, what are you saying bud? And what reputation are you talking about here? Centralized casinos are not like this forum where users bank on reputation and it's one of the most expensive commodities here, there is nothing like reputation when it comes to operating an account on an online casino, there are no trades or any form business or exchange happening between gamblers inside the casino so of what importance is a reputation even it it existed?

Sorry to say but when a casino locks a users account before carrying out an investigation, it's is within their legal right to do so, understand that most casino have auto withdraw system, and when a user suspected of wrong doing is allowed to continue to play while the casino carries out an investigation, the user may have withdrawn his money before the management are done with investigating.

[7juju]

Recently one of my fellow gamblers was stocked on a popular gambling site here in this forum a reputable and popular casino, what happened was that he requested a withdrawal and it got delayed when he reached out to support the response he got (can you start by naming your other accounts) this at first sounds as if the gambler has multiple accounts and he is abusing the casino and that the reasons for his withdrawal delay.

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

This your friend would have asked the support why they were asking him to rename his account. If I was the person in involved I would have asked the support to state their reason why I should rename my account, so that I would know on what ground such a suggestion was coming from. Besides there must be a reason for something like this. You and your friend might have induced a different meaning to what the support agent might have in mind.

Or it could be that the message wasn't meant for your friend, but the support personnel might have wrongly sent the message across thinking it was the right person they sent it to, without knowing it was the wrong person. You know these support are humans and they can make mistakes sometimes. Besides are dealing with many people at a time or in a day. It could have been a mistake. When next something similar happens, take your time and ask for the reason behind what they are asking you to do. The money wouldn't have come through, if there was really something wrong with your friend's account. So I strongly believe it was a mistaken identity. Besides you said the casino was a reputable one.