Why do some online gambling sites blame users even without checking the issue

[KiaKia]

OP I don't see any blame here, all I can see is errors in their system, when errors occur anybody can be affected, you should feel better that the problem was solved, only an unsolved issue should be a problem.

It takes a lot to run a new online casino, problems like this will occur for new casino businesses but it will be fine if they are active in fixing the problem, I've already gotten used to this, I have even rooted out some issues for online casinos before, when a glitch occurs I contact the team myself and wait for them to fix the problem.

Now that AI agents are taking over I believe in no time problems like this will shrink to almost zero, because AI agents are capable of seeing through human errors.

[Questat]

We never heard the whole story of your friend and are not sure if he already violated the rule. But I believe the casino knows how to handle such a thing because they are not new to this issue. I don't say it was an unprofessional approach, but I think the support had already made some investigations before saying that.

Of course, nobody admits easily to the mistake they are making, but the system records can't deny it. I'm not accusing your friend but who knows if the support is right.

[Solosanz]

I'm surprised the customer service said like that, if the gambler broke multiple accounts usage, it will result in freeze funds instead of delay in withdrawal.

I wish that in the future, gambling will become truly decentralized and the gamblers would just bet and receive profits directly in their crypto wallets. This way there would be no dealing with casinos, deposits, KYC, withdrawal issues, dealing with incompetent customer support, etc.

It's already happen, few casinos allow their users to gamble just by connecting their wallet without need to create an account. But I would say it has risk which could drain our wallet, better to have something like the casino create a different wallet to each user and they give the private key, so we don't have to risk our wallet.

[Pandu Geddon]

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

The response given by support may be less friendly, but if it is not a fault of support, it is possible that the casino system reads something unusual from your friend's account. It can also be wrong, or it can also be right. Like when your friend and you access the same casino with the same internet network. Or your friend borrows your device to access. It could be a possibility that the casino system reads. But maybe the approach from support to ask for the information should be better.

[Davidvictorson]

The obvious truth is that such actions are not really from the casino system, but just support acting dump of what their duties are, this is because as a service, there is no way you will ask a client such silly questions when in reality the casino is just taking time to process their withdrawal.

If this is what actually transpired then first, I a sorry for what your friend had to go through. And I say that such act by the casino is wrong. I condemn it. That is not the right thing to do. If there is a delay in withdrawal, a message to that effect would be understandable. Well since can't hear the side of the casino, we'd leave it at that.  
If your friend is willing to try a new casino that will not delay his withdrawals, I highly recommends he tries out livecasino.io. I have had one of the best experiences  with them in terms of every thing you can every want in an online casino.

[YOSHIE]

Why do some online gambling sites blame users even without checking the issue

Questions are difficult to answer, because questions like that cannot be answered with "presumption" or in 'caught' cases after case do look the same, as we see on fraud, but things like that are only gambling sites that can Explain what really happened.

Sometimes there are also users who are truly honest and are concerned about the Kasimo, but there are also users who violate casino rules such as multi-ankun, cheating and so on, win the gambling Risk -prone, let alone online gambling sites, physical casinos have quarrels and to murder in several cases.

For this reason, I think gambling/online casino agents must really solve problems with professionals, so the public knows what is happening whether it is a mistake of the user or The casino, thus the public understands the casino behavior towards users and also a reputation to come.

[Crypto Library]

Recently one of my fellow gamblers was stocked on a popular gambling site here in this forum a reputable and popular casino, what happened was that he requested a withdrawal and it got delayed when he reached out to support the response he got (can you start by naming your other accounts) this at first sounds as if the gambler has multiple accounts and he is abusing the casino and that the reasons for his withdrawal delay.

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

By the way you also said the support asks your fellow gamblers that gambler have multiple accounts but you haven't confirm that if the gambler have multiple account on that gambling platform, Maybe the gambler have multiple account on their website, having multiple account on a website is nothing wrong but if he abuse with the multiple accounts that will be against the rules of most of the casino site, maybe your fellow gambler have multiple accounts but he didn't make any abusing with the website and that is why they approved this withdrawal.

So I think this is also a good step with the casino if your friend have multiple account.

[Cointxz]

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

Your assumption might be right but there’s a possibility that the support check a hit on multiple account but later on decided just to let go the withdrawal since there’s no abused involved with their ToS.

It’s very rare for a reputable casino or popular casino to delay withdrawal and accused for something without any solid evidence.

[bitbollo]

for what I have seen during these years, just a minor percentage of these claims are real and in most of the cases they are just blatant scammers.
The proof its simple here. You will see just few of these accusation always for minor amounts. As we know, these sites have higher amount deposited and withdraw.
They have no real interest to delay or deny a 1K USD withdraw... for major platforms I have never seen anything real.

[|MINER|]

~snip~

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

You are also saying about the gambling site that is popular gambling site here and in my personal point of view I am thinking that how they became popular with these kind of management.

But if your friend have really the multiple account and he didn't violate any of rules by abusing then I would like to appreciate the casino that they approve your friends withdrawal. And this is also one of the reasons why they are popular. But if it take much time then it  shouldn't be appreciated.

[Jawhead999]

Usually customer services are outsource from third world countries who don't understand about the casinos.

If your friend screenshot the conversation with the customer service, you can ask him to report the CS to the email, the casino might warn the customer service.

But if your friend have really the multiple account and he didn't violate any of rules by abusing then I would like to appreciate the casino that they approve your friends withdrawal.

Having multiple account on a casino which have no multiple accounts usage in their terms is already violating the rules. Even though there's no financial loss, but they don't care  with that.

[Lida93]

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

In that case, the misconception was a result as system error that later on the withdrawal process of that your friend the casino software technicians were able to rectify the issue.

It's possible this situation could have been caused by a system error from support. Currently online casinos engages chatbot for virtual assistant on engaging with their customers at the moment before a human assistant could later get to look into the matter. And it's probably what may have happened that even after the customer was alleged to have a multiple account he later got his transaction approved ASAP to his wallet without further questioning and investigations.
I think there are cases where casinos do take responsibility of but they regularly do that indirectly by the way they respond snappy to the situation but but by observation they seldom do directly unless it's one major critical matter.

[madnessteat]

Why do some online gambling sites blame users even without checking the issue

Questions are difficult to answer, because questions like that cannot be answered with "presumption" or in 'caught' cases after case do look the same, as we see on fraud, but things like that are only gambling sites that can Explain what really happened.

Sometimes there are also users who are truly honest and are concerned about the Kasimo, but there are also users who violate casino rules such as multi-ankun, cheating and so on, win the gambling Risk -prone, let alone online gambling sites, physical casinos have quarrels and to murder in several cases.

For this reason, I think gambling/online casino agents must really solve problems with professionals, so the public knows what is happening whether it is a mistake of the user or The casino, thus the public understands the casino behavior towards users and also a reputation to come.

Very often errors occur due to human factor, but even if you hire professionals in technical support, it is unlikely that this will solve the problem once and for all because in the field of multi-accounting will always arise unsolvable situations. Strange behavior of the user is recorded automatically, then there is a blocking of the account. The casino can not prove that the user has multiple accounts, and the user can not prove the opposite. This is an insoluble situation. If the user is able to get his money after communicating with technical support, it is already good.

[Hatchy]

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

They probably had suspected some suspicious activity from your friends account. But accusing him right away without proper justification of their claim is total wrong. I've been faced with some similar issues with some reputable casino before on this forum. Their response was annoying that I had to just forget about the issue for about a week and didn't bother coming back to make a complain. I think most of these support agents should be trained to understand customers servicing. There are ways to address some kind of issues that won't look offensive, but they just some times spit what ever comes to their mind

[$weetne$$]

Since the casino later credited his account without following up on the allegation of double account, the conclusion will be that it was an error on their side. The important thing is that your friend's account was eventually credited without dragging the matter further so I wouldn't say that the casino doesn't have reputation because of the allegation, if they lack trust, after finding out the fault they will still withhold his payment. I've not experienced such a situation before but I'm thinking that apology to the customer should have been appropriate.

An apology with some free bets would go a long way to keep the anger of the customer down and for him to continue to use the casino. Everybody can make a mistake regardless of how professional they are. The people handling issues on the casino are humans and not all robot therefore some mistakes can happen. Some online casino are too quick to blame the users because a majority of the time, the users are the ones at fault because of how people open multiple accounts in an attempt to cheat the casino. Some do other illegal things that the casino do not support and when they get caught, they will begin to play the victim meanwhile, they are the ones that brought everything that is happening upon them, do not blame the casino.

[crwth]

I didn’t know that was a thing until you shared it here, OP, but I believe it’s not that common. Casinos blaming their customers and not checking their claims is probably an unprofessional employee who is not making sure that the claim is valid unless there are a lot of customers who happen to be experiencing the same thing at different casinos multiple times and not just overreacting to what is happening.

[bettercrypto]

Recently one of my fellow gamblers was stocked on a popular gambling site here in this forum a reputable and popular casino, what happened was that he requested a withdrawal and it got delayed when he reached out to support the response he got (can you start by naming your other accounts) this at first sounds as if the gambler has multiple accounts and he is abusing the casino and that the reasons for his withdrawal delay.

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

When I first heard about which is your second account, I thought they have already caught him cheating or something related, but this show that in everything we are doing, it should comes with confidence because when we lack it, others will take advantage of us and use such against us, on the other hand, I don't even expect that a gambling platform could be requesting on any of this in the first place without giving first attention to complaint they were being contacted.

We know that dummy accounts are not allowed in all online casinos in the crypto gambling industry. Now this op is asking if it's okay to mention his other account in a casino,
of course it's not okay if the support section of a casino platform finds out about it.

But even so, it's still different if the support is able to properly communicate with the concerns that their users bring to their gambling platform.

[Fortify]

Recently one of my fellow gamblers was stocked on a popular gambling site here in this forum a reputable and popular casino, what happened was that he requested a withdrawal and it got delayed when he reached out to support the response he got (can you start by naming your other accounts) this at first sounds as if the gambler has multiple accounts and he is abusing the casino and that the reasons for his withdrawal delay.

Low and behold few days ago his withdrawal later came through and his wallet was credited with exactly the amount, so this leads us to conclude that, some support agents may likely be making some statements that are out of the reality of things.

Casinos need to be more professional in their support handles and stop acting like scams sometimes.

Maybe you should point to some actual examples while making these claims, because it is not true from what I've seen. There are scam casinos out there, that's for sure, but if you're sticking to ones that you've found on this site then you should be relatively safe - although some of them definitely need to work on their (lack of) communication skills. However most accusations I've seen usually end up with a different story coming out from the casino, where the accuser has glossed over some important details to make their story seem more legitimate. You have to remember there is a lot of money at stake and casinos make enough profit that they usually aren't that bothered about paying out genuine wins occasionally.

[acroman08]

this is Rollbit, right? I've seen several complaint threads on the scam accusation board where the gambler is saying that Rollbit support asking them that question.

to be honest the "can you start by naming your other accounts" pisses me off especially when they keep asking that same question despite the gambler already telling them that they do not have other accounts. I know that they probably have a reason for flagging an account and the questioning they use is a strategy to pressure gamblers to confess but it is annoying as hell(the fact that it is not me experiencing it but I still get annoyed, just imagine what the gambler being accused of it feels).

[|MINER|]

Having multiple account on a casino which have no multiple accounts usage in their terms is already violating the rules. Even though there's no financial loss, but they don't care  with that.

Yes it is also true that most of the casino sites have these kind of terms and conditions on their site that they don't allow multiple account from one IP even I saw some casino if in householder want to create multiple account from one IP they need to inform the casino about respective accounts.

But in case, you have an account in a casino and that accounts data has been lost from you then there will no option for you to create another account or I also have face these kind of issue while I came back to a casino after two years and created account and then they notified and warn me and I also contact with the support and then I have get the solution.