Scammed by Rollbit

[hind411]

Hello !

I've been scammed for $2190,12 from Rollbit. I have previously withdrawn on my account and everything was fine, I built up some balance playing sportsbook and since then attempted to withdraw.

Upon attempting to withdraw, I was rejected and was prompted to KYC. I then provided the KYC up to level 3 (proof of ID, proof of address and selfie). Once I was verified I attempted to withdraw and had the same problem.

I then went on live support to ask for more information as to what was happening, I was sent the following: 'Thanks for your patience here. To proceed, can you please list the other accounts that you've had on Rollbit?'.

I informed them this is my only account, I have never used rollbit before. I insisted this was the case, however since this they will not communicate with me and keep prompting the same message. I have told them this is causing me large amounts of stress and they will not acknowledge anything I have to say. I just get the same message copied and pasted to me about having other accounts which don't exist.

I don't understand why you keep asking me to list other accounts when I don't have any. and if I don't list the account and they won't contact me.

Anyone help me? Thanks !!!

Some screen shot:

https://gyazo.com/bd7ff55e025c2f6fc079a91ee3e1ee3e
https://gyazo.com/92258c6b2e594e0a0b0d6d8777a46422
https://gyazo.com/143e60581a4da75a77471249782f8eca
https://gyazo.com/9b240b7f16ccfe83adf361867ca4fc0f

[Wapfika]

I don't understand why you keep asking me to list other accounts when I don't have any. and if I don't list the account and they won't contact me.

Because they saw a connection that’s why you are being asked with that question repeatedly. Are you using VPN when you play in the casino or taking bonuses on your deposit before they start to ask you KYC?

If you genuinely no multiple account then possibly the use of VPN IP might be the main culprit.

Multiple account accusation is very hard to defend unless you will use arbitrator services like AG to look on the evidence which the casino currently holding.

[AHOYBRAUSE]

I don't understand why you keep asking me to list other accounts when I don't have any. and if I don't list the account and they won't contact me.

Because they saw a connection that’s why you are being asked with that question repeatedly. Are you using VPN when you play in the casino or taking bonuses on your deposit before they start to ask you KYC?

If you genuinely no multiple account then possibly the use of VPN IP might be the main culprit.

Multiple account accusation is very hard to defend unless you will use arbitrator services like AG to look on the evidence which the casino currently holding.

Often enough, as we have seen in recent weeks, rollbit doesn't have any evidence. Yet every time they come with the "please list the other accounts that you've had on Rollbit" nonsense. In recent threads these cases were mostly resolved, meaning obviously rollbit made a mistake in accusing the player of such a thing. If it happens sometimes that's coincidence but at some point it looks systematic to be honest.
There are only so many mistakes you can make before you should question your detection system.

[holydarkness]

OP, this shall serve as a reply to your PM too. I'll try to reach Razer and notify him about this case, see if he can look into your account and complaint and double-checking things confirm the situation.

Anyway, for the time being, if you can give a more complete screenshots of conversation with their support instead of those very narrow snippets... that might help.

[hind411]

OP, this shall serve as a reply to your PM too. I'll try to reach Razer and notify him about this case, see if he can look into your account and complaint and double-checking things confirm the situation.

Anyway, for the time being, if you can give a more complete screenshots of conversation with their support instead of those very narrow snippets... that might help.

they only asked me 1 question about listing other accounts, other than that they didn't even talk to me.

[hind411]

I don't understand why you keep asking me to list other accounts when I don't have any. and if I don't list the account and they won't contact me.

Because they saw a connection that’s why you are being asked with that question repeatedly. Are you using VPN when you play in the casino or taking bonuses on your deposit before they start to ask you KYC?

If you genuinely no multiple account then possibly the use of VPN IP might be the main culprit.

Multiple account accusation is very hard to defend unless you will use arbitrator services like AG to look on the evidence which the casino currently holding.

I asked them about VPN, they said it was irrelevant. They only mentioned multiple accounts.

[holydarkness]

OP, this shall serve as a reply to your PM too. I'll try to reach Razer and notify him about this case, see if he can look into your account and complaint and double-checking things confirm the situation.

Anyway, for the time being, if you can give a more complete screenshots of conversation with their support instead of those very narrow snippets... that might help.

they only asked me 1 question about listing other accounts, other than that they didn't even talk to me.

Ok, then. I've notified Razer, through a direct contact. Hopefully my attempt can reach him and he'll pop in here to give us a better insight and it was just a false alarm that got triggered due to a misunderstanding and we can get it resolved without having to escalate them to AG.

[hind411]

OP, this shall serve as a reply to your PM too. I'll try to reach Razer and notify him about this case, see if he can look into your account and complaint and double-checking things confirm the situation.

Anyway, for the time being, if you can give a more complete screenshots of conversation with their support instead of those very narrow snippets... that might help.

they only asked me 1 question about listing other accounts, other than that they didn't even talk to me.

Ok, then. I've notified Razer, through a direct contact. Hopefully my attempt can reach him and he'll pop in here to give us a better insight and it was just a false alarm that got triggered due to a misunderstanding and we can get it resolved without having to escalate them to AG.

Thank you. I really appreciate your help.

[holydarkness]

Hi, OP, your case brought back into my attention while I updated my list and I realized that I haven't give you a follow up. I wanted to made this follow up yesterday, but uhh... my brain was not at its fullest capacity [not even half] and when I finished updating my list, I completely forgot about the follow up.

Anyway, Rollbit is currently trying a new approach to tackle cases against them by focusing it into one channel, namely their compliance team. Once escalated there, your case will be analyzed and assigned to one of their compliance team. Do you mind to write to compliance@rollbit.com ?

[hind411]

Hi, OP, your case brought back into my attention while I updated my list and I realized that I haven't give you a follow up. I wanted to made this follow up yesterday, but uhh... my brain was not at its fullest capacity [not even half] and when I finished updating my list, I completely forgot about the follow up.

Anyway, Rollbit is currently trying a new approach to tackle cases against them by focusing it into one channel, namely their compliance team. Once escalated there, your case will be analyzed and assigned to one of their compliance team. Do you mind to write to compliance@rollbit.com ?

thanks for trying to help me. i will try to write to compliance@rollbit.com