Solved

[CharlieSheen99]

It was resolved in a good manner.

[The Cryptovator]

Still, you are lucky; you have deposited 900 USDC, and you have withdrawn 4000 USDC. So you haven't lost at all, though they blocked your winnings. However, still, they scammed you if you win through in a legit way. Can you please mention their announcement thread on the forum? I have tried to find it, but it seems I am unable to find it on the forum. So unfortunately we can't call them to answer on this thread. Please let us know if you are able to find their account here.

[Zwei]

incredible... how dare you try to win on their casino.
they are making it clear that they don't want winning players.

@CharlieSheen99 can you edit your post and include some screenshots of your discussion and your chat talks? so it's not just your words, but also some proof.

[Rating Place]

Incredible this bookmaker!!

I deposited 900USDC.
I won around 8000USDC in two days, and withdrawal 4000USDC.
The next day, they blocked the account, and said that they are doing an investigation. After some discussion, they accussed me of doing valuebetting. Therefore, they closed the account, and took all the money. They stole around 4000USDC.

Incredible!!

They even insulted me in the chat. Calling me stupid for not recognise that i was doing valuebetting. Like i said....INCREDIBLE!!

Pure theft. All sports bettors should look for good lines.

Sorry to rub salt in the wound but there's no way in the world a sports bettor should play in a new book. Winners are having money confiscated at established books claiming value betting. There's no such thing as value betting to a court. A line can be bad. Accidentally posting +5 when it should be -5 but no court is going to void value bets.

[JeromeTash]

Man...., i don't know how to attach the images..., i am honestly a totally unuseless with computers.
If you tell me how to do it, i attach some of the images of the chat.

Sorry about that loss

You can just upload the screenshots to this image hosting site (https://talkimg.com/) and then share the links here. Due to your rank, the images will not be visible, but I will help quote them for you so that they are visible in this thread.

You should avoid lesser know casinos. Once you win big, they will confiscate your winnings, since they have no good reputation to lose in the first place.

[Coyster]

I don't even know this casino and i am just hearing about them for the very first time, AFAIK, they also do not have any announcement thread on the forum, and as such, no representative, so it is going to be hard to get justice here.

If what you are saying is true, then it is clear that the casino were not happy you won and they do not want to pay you, so they find one crazy excuse not to pay and close the account, it is a strategy that a lot of shady casinos use. Have you made a complaint in Askgamblers?

[bitbollo]

these issues are always possible.
unfortunately if you don't play in "big" bookmakers (never heard about them before...) these issues are not uncommon.

did you gamble minor leagues or some minor sport ? can you share please (even in MP) what you have gambled and what was the amount?

[Coyster]

How much is it allowed to win in general, before to being stolen?

If you are winning fairly and by the book, a casino should under no circumstance steal your winnings from you or frustrate you out of it, but many of them do it. It is advisable to choose reputable/popular casinos, that is not to say you cannot run into some problems when you use them, but it can be easily resolved and the casino would not want to tarnish their reputation, so if it is discovered that you won fairly, they would settle it ASAP.

[bennettwinna]

Hello,

Please reach out to me via direct message so we can find a resolution. While it is clear that your actions have violated our Terms of Service and we therefore blocked your withdrawal access, we would like to resolve this matter amicably to prevent any misunderstandings or incorrect accusations from circulating online.

Looking forward to your response.

[JeromeTash]

How much is it allowed to win in general, before to being stolen?
Maybe we can stop betting after just 2-3k of winnings, and not when they limit your account.

I don't know because I don't use such shady casino

Hello,

Please reach out to me via direct message so we can find a resolution. While it is clear that your actions have violated our Terms of Service and we therefore blocked your withdrawal access, we would like to resolve this matter amicably to prevent any misunderstandings or incorrect accusations from circulating online.

Looking forward to your response.

Who are you? Are you a representative of Winna.com (prove to us) or are you here to look for may ways of scamming the victim through other ways such as crypto recovery scam?

[bennettwinna]

I'm a representative of Winna.com

Give me a way and I will prove it happily.

[Coyster]

I'm a representative of Winna.com

Give me a way and I will prove it happily.

I don't know how you are going to prove that you are a representative of this casino. There is no announcement thread for this casino on the forum, and so if i may ask, how did you find out about this scam accusation thread? The casino itself looks shady and then you pop up from nowhere claiming to be the rep of the casino, it looks all too strange and suspicious.

[Woodie]

The fact that this Winna casino or bookie does not have a presence here on the forum, I think this case needs to be addressed on a general casino forum like AskGamblers etcetera

And I see someone a few posts above saying they are a representative, will see how this goes. [ Wish Bitcointalk had badges for support staff for businesses to make it easy for everyone]

[JeromeTash]

I'm a representative of Winna.com

Give me a way and I will prove it happily.

Do you have access to the support email address and I send you my email address so you can send a message?
Or much easier, you could create a text file on your website (winna.com) with your username proving that indeed you are the representative

[bennettwinna]

Hey guys,

Feel free to message bennett@winna.com with a reference to this thread. I will answer to it to prove my association with Winna.
And "CharlieSheen99": I would highly appreciate it if you would send me a DM here or email me too. As I said I would love to resolve this matter.

[JeromeTash]

Hey guys,

Feel free to message bennett@winna.com with a reference to this thread. I will answer to it to prove my association with Winna.
And "CharlieSheen99": I would highly appreciate it if you would send me a DM here or email me too. As I said I would love to resolve this matter.

Sending you a message in a moment.

Edit:

I sent a message and then received a reply from bennett@winna.com.

@bennettwinna, You can also post the screenshot of the message I sent you in this thread for the sake of transparency for the whole community, and please help OP out with his problem. I will be glad if everything gets resolved and everyone leaves happy.

[bennettwinna]

Thanks for confirming.

[Zwei]

@CharlieSheen99 did you get in touch with their representative?
i wonder if they actually would resolve this like they said they would, it would be great if you could update us on how things went if you did.

i think they probably just wanted to offer you some deal to take the post down. if they really wanted to resolve it, they could have just reopened your account, credited you $4k, and let you withdraw.

[JeromeTash]

No news atm. Winna.com did not answer since Sunday, so i will wait some more time before to take further actions.

I will let you know how it goes.

Thank for your support.

Did they provide you with any time frame in which they expect to resolve the issue? They certainly can't just keep you waiting forever while they keep buying sometime. With the way their representative @bennettwinna came around, I expected them to expedite the issue and have it get worked on as soon as possible but it's sad to know that it's taking longer.

[Coyster]

Who understand this thieves?

Did any new thing happen or are we still discussing the existing case here?

The way they stole the money is something that i never seen before.

It is somewhat common in many casinos, but many times it gets resolved. The thing here is that this casino can be said to be unknown, at least i for one do not know them, but just keep on following the case up shrewdly and see how it ends, if you get out of this one unscathed, you are definitely not going back to play there.