[Resolved]Rollbit is scamming me.

[luivieira]

Hi, Rollbit is scamming me. I created an account a few days ago and started betting on sports. I won some money and withdrew $299 USDT. They paid me normally, so I kept playing. I went to log in and when I clicked on sports, the message "Sportsbook is not enabled for this account" appeared. I was shocked. I contacted them and they only sent me the following message in the chat: "Please list the other accounts that you have on Rollbit."

I don't have and never had any other account other than this one. I have a balance of $668 USDT that I won playing sports and now they don't want to pay me. The thing is, my account is verified.

I don't understand why you keep asking me to list other accounts when I don't have any.

Can someone help me? Thanks!

Edit:

Error Sports
https://i.ibb.co/39bwf7Jn/1.png

Chat
https://i.ibb.co/KcHDmj7N/c1.png
https://i.ibb.co/Q7bfPxym/c2.png
https://i.ibb.co/mdx3FKZ/c3.png
https://i.ibb.co/gLxbTgHw/c4.png
https://i.ibb.co/k2bFdwj7/c5.png

Deposits
https://i.ibb.co/C3wnc7hF/deposit.png

Whitdraw
https://ibb.co/s9K2MJXG

Error Whitdraw
https://i.ibb.co/4R6DTvqN/error-withdraw.png

[holydarkness]

First, we will need some proof to substantiate the accusation. Otherwise, the case will have to be marked as "invalid" on my list due to the lack of supporting evidence.

Second, may I ask on which other platform have you raised this matter? Like, perhaps on Rollbit's twitter-X? Reddit? Other forums?

[The Cryptovator]

It's hard to believe Rollbit scammed you only for $668; if the amount was bigger, then I could assume something was wrong. However, we need a bit more evidence to back your allegation. Just writing through text won't validate your allegation at all. Because anyone can say anything here due to freedom of speech. So provide your account details, screenshot, total deposit, total withdrawal, etc. Have you tried to reach them through their announcement thread?

Here is their announcement thread: https://bitcointalk.org/index.php?topic=5326640.0

Try to talk them there, hope you will get a solution or a proper explanation.

[SmartGold01]

Sometimes I do have to reason why is it that only newbies come to make complaints or create scam accusations on gambling site and how then do they know that the gambling sites are operated here. Like seriously it baffles me, though I also have this strong feeling that it could be their participants those who are involved in their signature campaign because it would be very hard for them to come complain with their original accounts instead they preferred making new accounts and uses them for allegations.

Anyway, sorry for your experience and I must say you should have used the proper reporting method to report scam accusations.. which the above poster has already outlined for you to follow the steps and list them here.

[PX-Z]

Sometimes I do have to reason why is it that only newbies come to make complaints or create scam accusations on gambling site and how then do they know that the gambling sites are operated here. Like seriously it baffles me, though I also have this strong feeling that it could be their participants those who are involved in their signature campaign because it would be very hard for them to come complain with their original accounts instead they preferred making new accounts and uses them for allegations.

Casinos don’t cater exclusively to Bitcointalk users. If you search Google for "Rollbit scam" or similar accusations against any casino, Bitcointalk often appears on the first page alongside complaints from Reddit. Casinos have large communities, including here, which is why newbies sometimes create accounts just to file a complaint. You can see this pattern in various threads. This also shows that having a presence on this forum helps communities hold crypto casinos accountable. 

As for participants in their signature campaign, it would be more credible if they used their main accounts to voice complaints rather than relying on newly created ones..

[Bitcoin_Arena]

OP, I suggest you build your case to make it more believable to the members in this community. Then continue engaging with the support and prove your innocence. There is a recent similar case of a couple of them, but they got resolved after some time and the users got paid.

Here is one of the customers: https://bitcointalk.org/index.php?topic=5326640.msg65158765#msg65158765

Sometimes I do have to reason why is it that only newbies come to make complaints or create scam accusations on gambling site and how then do they know that the gambling sites are operated here. Like seriously it baffles me, though I also have this strong feeling that it could be their participants those who are involved in their signature campaign because it would be very hard for them to come complain with their original accounts instead they preferred making new accounts and uses them for allegations.

1. This forum's scam accusation board is very popular. Just Google search any popular crypto casino, for example, [Rollbit legit] or [Rollbit scam] and see what shows up in the first page
2. Very active advertisements and signature campaigns here
3. It's a crypto forum and most of the casinos are crypto related.

Not every one owns a bitcointalk account so when they see such threads, they register to post a complaint in hope that they will be helped

[SmartGold01]

Sometimes I do have to reason why is it that only newbies come to make complaints or create scam accusations on gambling site and how then do they know that the gambling sites are operated here. Like seriously it baffles me, though I also have this strong feeling that it could be their participants those who are involved in their signature campaign because it would be very hard for them to come complain with their original accounts instead they preferred making new accounts and uses them for allegations.

Casinos don’t cater exclusively to Bitcointalk users. If you search Google for "Rollbit scam" or similar accusations against any casino, Bitcointalk often appears on the first page alongside complaints from Reddit. Casinos have large communities, including here, which is why newbies sometimes create accounts just to file a complaint. You can see this pattern in various threads. This also shows that having a presence on this forum helps communities hold crypto casinos accountable. 

As for participants in their signature campaign, it would be more credible if they used their main accounts to voice complaints rather than relying on newly created ones..

This could be as a reason to protect their interest in their space on the campaign, maybe they felt if such happens they might kicked off from their campaign for having talk against the casino they are promoting. Usually I could remember then I tried searching for something on Google it redirected me here on the forum so I had to follow up the steps I saw on the forum to glance through what I was actually looking for. And Yes you are right.

[AHOYBRAUSE]

It amazes me that every single report in the past weeks included the same ridiculous message from rollbit, "Please list the other accounts that you have on Rollbit." . Can't they just be upfront with the players, tell them what the problem is and find a solution.
Like I have said before, several accusations like this recently have been resolved because rollbit admited to the customer that they made a mistake. Yet every week it happens again and again.
Why would somebody created multiple accounts to possibly circumvent sports limits when you can place bets anywhere, also at better odds. And of course any single report lately didn't have 1 official reply from a rollbit rep, classic. At some point something needs to be done about this.

[luivieira]

First, we will need some proof to substantiate the accusation. Otherwise, the case will have to be marked as "invalid" on my list due to the lack of supporting evidence.

Second, may I ask on which other platform have you raised this matter? Like, perhaps on Rollbit's twitter-X? Reddit? Other forums?

Hi, thanks for the reply.
Let's go, I only contacted them through the website, since March 6th and nothing. I'll attach the evidence to the information to make it easier, my username on Rollbit is luivieira.

Error Sports
https://i.ibb.co/39bwf7Jn/1.png

Chat
https://i.ibb.co/KcHDmj7N/c1.png
https://i.ibb.co/Q7bfPxym/c2.png
https://i.ibb.co/mdx3FKZ/c3.png
https://i.ibb.co/gLxbTgHw/c4.png
https://i.ibb.co/k2bFdwj7/c5.png

Deposits
https://i.ibb.co/C3wnc7hF/deposit.png

Whitdraw
https://ibb.co/s9K2MJXG

Error Whitdraw
https://i.ibb.co/4R6DTvqN/error-withdraw.png

It amazes me that every single report in the past weeks included the same ridiculous message from rollbit, "Please list the other accounts that you have on Rollbit." . Can't they just be upfront with the players, tell them what the problem is and find a solution.
Like I have said before, several accusations like this recently have been resolved because rollbit admited to the customer that they made a mistake. Yet every week it happens again and again.
Why would somebody created multiple accounts to possibly circumvent sports limits when you can place bets anywhere, also at better odds. And of course any single report lately didn't have 1 official reply from a rollbit rep, classic. At some point something needs to be done about this.

Very strange indeed, looking on Google I saw several people in the same situation as me, I don't know why this is happening, as I only have one account, I hope everything works out.

[moderator's note: consecutive posts merged]

[Bitcoin_Arena]

Their ratings on CasinoGuru have dropped to below average. I am not sure if the marketing department and customer support of the casino is looking at this, but now would be a good time to put things in order before it's too late.
It would be very sad to see the reputation they once built go down to waste just like that, due to unattended accusation. There was a representative who used to be active here but now doesn't seem to come back to respond to issues anymore.

[holydarkness]

First, we will need some proof to substantiate the accusation. Otherwise, the case will have to be marked as "invalid" on my list due to the lack of supporting evidence.

Second, may I ask on which other platform have you raised this matter? Like, perhaps on Rollbit's twitter-X? Reddit? Other forums?

Hi, thanks for the reply.
Let's go, I only contacted them through the website, since March 6th and nothing. I'll attach the evidence to the information to make it easier, my username on Rollbit is luivieira.

Error Sports


Chat



Deposits


Whitdraw


Error Whitdraw

Thank you for the evidence. This will help validate the status and I'll mark it as "active" on my list. The next step will be to reach compliance@rollbit.com and explain to them this situation. They'll help you with the matter.

Do you mind to try writing to them and keep us in the loop of the development of your case?

Their ratings on CasinoGuru have dropped to below average. I am not sure if the marketing department and customer support of the casino is looking at this, but now would be a good time to put things in order before it's too late.
It would be very sad to see the reputation they once built go down to waste just like that, due to unattended accusation. There was a representative who used to be active here but now doesn't seem to come back to respond to issues anymore.

I've had a talk with Razer few days ago regarding their absence on the forum and them addressing accusations against their platform. Razer basically explained to me that they're currently trying a new method where they "funnel" the cases into one line, namely their compliance team. This was due to that players who reported here usually also reported on other platforms [hence my question to OP on my previous post] and it created a situation where Rollbit staff has to attend to multiple channel simultaneously.

So, they tried this approach where complainants can write an email to their team, where they'll address it there and only there, and when it got resolved [and suppose it's needed] they'll make a follow up on the other platforms where the complainant raise their complaint that the situation has been cleared. Accordingly, following this new attempt, Razer also told me that Rollbit has significantly expanded their compliance department so they can handle, uhh... flood of complaints.

I've got his blessings to relay and explain this new method Rollbit tried to the players who raise their complaints here and redirect them there.

[Bitcoin_Arena]

I've had a talk with Razer few days ago regarding their absence on the forum and them addressing accusations against their platform. Razer basically explained to me that they're currently trying a new method where they "funnel" the cases into one line, namely their compliance team. This was due to that players who reported here usually also reported on other platforms [hence my question to OP on my previous post] and it created a situation where Rollbit staff has to attend to multiple channel simultaneously.

So, they tried this approach where complainants can write an email to their team, where they'll address it there and only there, and when it got resolved [and suppose it's needed] they'll make a follow up on the other platforms where the complainant raise their complaint that the situation has been cleared. Accordingly, following this new attempt, Razer also told me that Rollbit has significantly expanded their compliance department so they can handle, uhh... flood of complaints.

I've got his blessings to relay and explain this new method Rollbit tried to the players who raise their complaints here and redirect them there.

I guess that would work, especially if they can try to do follow up after an issue has been resolved from somewhere else. Anyway, looking at the side of some users, I understand why they would rush to different platforms reporting the same problem. Sometimes, huge amounts are involved, other times maybe they feel like the support has taken long to resolve their issues or others are just impatient.

Possibly, they could have someone who keeps track of accusations from platforms like casinoguru to avoid them getting closed because there was no response from a casino representative

Also, to avoid this mix up. A user should be asked to provide a ticket ID if they at all created any complaint before. This can ease tracking and could also make it easy to inform the complainant that their case is being worked on since they already reported it somewhere else.

[holydarkness]

I've had a talk with Razer few days ago regarding their absence on the forum and them addressing accusations against their platform. Razer basically explained to me that they're currently trying a new method where they "funnel" the cases into one line, namely their compliance team. This was due to that players who reported here usually also reported on other platforms [hence my question to OP on my previous post] and it created a situation where Rollbit staff has to attend to multiple channel simultaneously.

So, they tried this approach where complainants can write an email to their team, where they'll address it there and only there, and when it got resolved [and suppose it's needed] they'll make a follow up on the other platforms where the complainant raise their complaint that the situation has been cleared. Accordingly, following this new attempt, Razer also told me that Rollbit has significantly expanded their compliance department so they can handle, uhh... flood of complaints.

I've got his blessings to relay and explain this new method Rollbit tried to the players who raise their complaints here and redirect them there.

I guess that would work, especially if they can try to do follow up after an issue has been resolved from somewhere else. Anyway, looking at the side of some users, I understand why they would rush to different platforms reporting the same problem. Sometimes, huge amounts are involved, other times maybe they feel like the support has taken long to resolve their issues or others are just impatient.

Possibly, they could have someone who keeps track of accusations from platforms like casinoguru to avoid them getting closed because there was no response from a casino representative

Also, to avoid this mix up. A user should be asked to provide a ticket ID if they at all created any complaint before. This can ease tracking and could also make it easy to inform the complainant that their case is being worked on since they already reported it somewhere else.

That was, is, and will be my plan to approach Rollbit's new approach; understanding on what platforms have the players raise their complaint and send the ones that seems to have valid issues [I guess there is no point to send people with questionable elements in their complaint to Rollbit's desk] to Rollbit, and after a while, if there's still no movement, I'll ask the complainant to kindly share me their ticket ID and/or their email address [things that could help Razer zeroing into the complaint arriving on his team's desk] and nudge him to get it addressed.

I am hoping this will be a good approach and an improvement from Rollbit's side of dispute resolution.

[luivieira]

First, we will need some proof to substantiate the accusation. Otherwise, the case will have to be marked as "invalid" on my list due to the lack of supporting evidence.

Second, may I ask on which other platform have you raised this matter? Like, perhaps on Rollbit's twitter-X? Reddit? Other forums?

Hi, thanks for the reply.
Let's go, I only contacted them through the website, since March 6th and nothing. I'll attach the evidence to the information to make it easier, my username on Rollbit is luivieira.

Error Sports
https://i.ibb.co/39bwf7Jn/1.png

Chat
https://i.ibb.co/KcHDmj7N/c1.pnghttps://i.ibb.co/Q7bfPxym/c2.pnghttps://i.ibb.co/mdx3FKZ/c3.png
https://i.ibb.co/gLxbTgHw/c4.pnghttps://i.ibb.co/k2bFdwj7/c5.png

Deposits
https://i.ibb.co/C3wnc7hF/deposit.png

Whitdraw
https://ibb.co/s9K2MJXG

Error Whitdraw
https://i.ibb.co/4R6DTvqN/error-withdraw.png

Thank you for the evidence. This will help validate the status and I'll mark it as "active" on my list. The next step will be to reach compliance@rollbit.com and explain to them this situation. They'll help you with the matter.

Do you mind to try writing to them and keep us in the loop of the development of your case?

Their ratings on CasinoGuru have dropped to below average. I am not sure if the marketing department and customer support of the casino is looking at this, but now would be a good time to put things in order before it's too late.
It would be very sad to see the reputation they once built go down to waste just like that, due to unattended accusation. There was a representative who used to be active here but now doesn't seem to come back to respond to issues anymore.

I've had a talk with Razer few days ago regarding their absence on the forum and them addressing accusations against their platform. Razer basically explained to me that they're currently trying a new method where they "funnel" the cases into one line, namely their compliance team. This was due to that players who reported here usually also reported on other platforms [hence my question to OP on my previous post] and it created a situation where Rollbit staff has to attend to multiple channel simultaneously.

So, they tried this approach where complainants can write an email to their team, where they'll address it there and only there, and when it got resolved [and suppose it's needed] they'll make a follow up on the other platforms where the complainant raise their complaint that the situation has been cleared. Accordingly, following this new attempt, Razer also told me that Rollbit has significantly expanded their compliance department so they can handle, uhh... flood of complaints.

I've got his blessings to relay and explain this new method Rollbit tried to the players who raise their complaints here and redirect them there.

Thank you very much for the feedback, I have sent them an email and am waiting for their response. I will keep you posted as soon as they respond.

[luivieira]

Hi... Everything went well, my account was released and my withdrawal was paid after opening a complaint on cassinoguru and sending an email to compliance@rollbit.com.
Thank you very much for everyone's attention, especially @holydarkness. Good luck to all.
​

[holydarkness]

Hi... Everything went well, my account was released and my withdrawal was paid after opening a complaint on cassinoguru and sending an email to compliance@rollbit.com.
Thank you very much for everyone's attention, especially @holydarkness. Good luck to all.
​

Thank you for keeping us in the loop. Do you mind to finalize the case by editing the title and add "resolved" into its title, and lock the thread to keep it away from meaningless comments? The button to lock a thread is at bottom left.

I'll update this to my list.