{Resolved} BCGame.us locked my withdrawal after I KYC

[Thatgirlslays]

I am on almost every bitcoin casino! BCGame has to have the most difficult platform ever! I heard how they have multiple baccarat tables so it drew me immediately to the site. After finding out you can’t use a DL, I had to scramble and find my passport that I thought my boyfriend had in his possession (we live in different house for now) and I couldn’t get to him. I made it super difficult cause he could have just sent me a picture of it, but I ended up finding it in my car.

After doing the basic and advance they locked my withdrawal without explanation! I want to get this resolved because this casino seems very shady! Has anyone had problems with this casino?

[Free Market Capitalist]

You don't explain yourself very well, and that's not going to help your case. Yes, there are other cases that report having problems with the casino, but as with all casinos that have a large customer base, most of which are usually false accusations. I'm not saying that this is your case, but for us to believe you you would have to publish some kind of evidence, as well as clarify if you sent a picture of your passport at the end. Try commenting your case by chat or email if they have one available, plus they have a thread in the forum, with two active campaigns you could also try commenting on the thread in a constructive way to see:

🔥🔥🔥 BC.Game - Casino & Sportsbook | Leicester City FC 🦊🦊🦊

[holydarkness]

I am on almost every bitcoin casino! BCGame has to have the most difficult platform ever! I heard how they have multiple baccarat tables so it drew me immediately to the site. After finding out you can’t use a DL, I had to scramble and find my passport that I thought my boyfriend had in his possession (we live in different house for now) and I couldn’t get to him. I made it super difficult cause he could have just sent me a picture of it, but I ended up finding it in my car.

After doing the basic and advance they locked my withdrawal without explanation! I want to get this resolved because this casino seems very shady! Has anyone had problems with this casino?

I understand correctly that you managed to pass both verification [basic and advanced] with the passport and then you got locked out? Verified or it was just sending you a notification that you've successfully uploaded the required document, while the verification process itself is still pending?

Perhaps an image of successfully KYC will help us much here as it'll explain a lot, as well as help me prove the case to my contact.

Also, do you mind to shoot me your UID through PM, suppose you're feeling not comfortable to share it in public? My contact will need that info to get into your account.

[Thatgirlslays]

You don't explain yourself very well, and that's not going to help your case. Yes, there are other cases that report having problems with the casino, but as with all casinos that have a large customer base, most of which are usually false accusations. I'm not saying that this is your case, but for us to believe you you would have to publish some kind of evidence, as well as clarify if you sent a picture of your passport at the end. Try commenting your case by chat or email if they have one available, plus they have a thread in the forum, with two active campaigns you could also try commenting on the thread in a constructive way to see:

🔥🔥🔥 BC.Game - Casino & Sportsbook | Leicester City FC 🦊🦊🦊

My apologies I’m a little frustrated. First and foremost, I’m not going to sit here and say that people’s accusations are false. There are plenty horror stories.

Secondly, yes I completed both for of KYC and they told me once I completed I would be able to withdraw but here I am unable to withdraw. The funny part about these casinos is that they are so easy to deposit on, but withdrawing is the issue.

Anyways, I did what I was suppose to do. They blocked me from withdrawing my money and told me that they sent a request to unblock my withdrawals and I have to wait less than 24hours. My account is fully verified there is no issue with my account and there should be no reason why I’m waiting right now. I do not have this issue on any other site.

[un_rank]

You can reach out to holydarkness above, he has close contact with a good number of casino managers and can help you resolve your issue.

You should also provide more information on your case. If your case is still being considered you should share your contact with the support team and the response they gave. You can create a scam accusation when all means of resolving the situation has been explored and yielded no results.

Anyways, I did what I was suppose to do. They blocked me from withdrawing my money and told me that they sent a request to unblock my withdrawals and I have to wait less than 24hours. My account is fully verified there is no issue with my account and there should be no reason why I’m waiting right now. I do not have this issue on any other site.

Has it been 24 hours since you received this message?

- Jay -

[holydarkness]

And oh, OP, please don't post in their ANN. You have your own thread here. Posting in their ANN will only make things complicated for me to follow as there will be two simultaneous discussion. Stay in this thread, if you don't mind. That'll be much appreciated. I'll nudge my contact to look into your situation once you provide me with your UID.


Edit: I confirm that I've received your UID through PM. Please give me some time to nudge my contact and let them try to get an understanding of what's going on with your account.

[Thatgirlslays]

And oh, OP, please don't post in their ANN. You have your own thread here. Posting in their ANN will only make things complicated for me to follow as there will be two simultaneous discussion. Stay in this thread, if you don't mind. That'll be much appreciated. I'll nudge my contact to look into your situation once you provide me with your UID.


Edit: I confirm that I've received your UID through PM. Please give me some time to nudge my contact and let them try to get an understanding of what's going on with your account.

Thank you so much

[Thatgirlslays]

And oh, OP, please don't post in their ANN. You have your own thread here. Posting in their ANN will only make things complicated for me to follow as there will be two simultaneous discussion. Stay in this thread, if you don't mind. That'll be much appreciated. I'll nudge my contact to look into your situation once you provide me with your UID.


Edit: I confirm that I've received your UID through PM. Please give me some time to nudge my contact and let them try to get an understanding of what's going on with your account.

Should I give you 24 hours as well. I’m sorry, im not familiar with this process at all and I really want this money. I just can’t believe verification takes this long in their end. 

[nutildah]

Should I give you 24 hours as well. I’m sorry, im not familiar with this process at all and I really want this money. I just can’t believe verification takes this long in their end. 

Just FYI, holydarkness isn't an official representative here but he does have contacts that work at casinos who tend to respond to his inquiries. So he doesn't operate on an official timetable. After having read what happened in your initial complaint, yeah the best thing you can do is just be patient for another 24-48 hours. Good luck.

[Thatgirlslays]

Okay, will do. I wasn’t sure. Totally new here.

[andrew2406]

@holydarkness seems like the most active member on this forum! ahah
Does he help with other casinos? Or just BC?

[holydarkness]

Okay, will do. I wasn’t sure. Totally new here.

My contact told me that your account should be unlocked by now. Do you mind to check and confirm and return here to update us?

@holydarkness seems like the most active member on this forum! ahah
Does he help with other casinos? Or just BC?

Well, I just happen to be entrusted with several contacts of casinos staffs, that helps me navigate through SA with this nature better. Other users are also active in a more important aspects that helps maintain the forum. nutildah [name whispered with fear] above, for example, is extremely active in combating AI.

And yes, holy does help with other casinos, the big ones, as they're the ones that willing to entrust me with "assigning" me a contact of their staffs. To answer your real question though [as well as serving as a reply to your PM, though I'll later address it with more details on your own thread], "no, unfortunately, I don't have Spinbet contact within reach."

I'll look at your thread later, though, and see what I can do. But that has to wait for about seven or eight hours, as currently I don't have much time left I can spare to attent the forum as I have to get ready and get beamed into other place.

[BenCodie]

And oh, OP, please don't post in their ANN. You have your own thread here. Posting in their ANN will only make things complicated for me to follow as there will be two simultaneous discussion. Stay in this thread, if you don't mind. That'll be much appreciated. I'll nudge my contact to look into your situation once you provide me with your UID.


Edit: I confirm that I've received your UID through PM. Please give me some time to nudge my contact and let them try to get an understanding of what's going on with your account.

Should I give you 24 hours as well. I’m sorry, im not familiar with this process at all and I really want this money. I just can’t believe verification takes this long in their end. 

The process is seemingly simple:
1. bc.game freeze you in private.
2a. You post on Bitcointalk, where holydarkness does his (apparently free and unincentivized/unpaid) PR work for bc.game, getting in touch with his "contacts" to solve your issue:


2a. You never post publicly, you remain ripped off (profit for bc.game) - here's a conversation with another user in a similar story, a story that has played out tens and tens of times now:

holydarkness made it possible, as he handles bc.game's public relations for them: 


From my understanding, he sends bc.game a message when someone posts about their misconduct on bitcointalk, then the issue is solved soon after that.

My theory is that there are individuals who do not come to bitcointalk to speak about their issue, and these individuals are the ones who bc.game profit maliciously from. The reason for this theory is due to how many cases are posted against bc.game per week, and almost every one of them are solved...I made a thread relating to this here though no one on the forum seems to want to admit or discuss the possibility that there are individuals out there who do not come to the forum to speak about their problem.

Being a brand new user, what do you think about that? Do you think that you would have been paid if you never came here or did the decision seem final before you posted?

The problem was definitely not going to be solved if I hadn't posted it here, bc.game had given its decision as final. Thank you very much holydarkness

If you did not come here and post, it was unlikely that you were going to have your situation solved. So, kudos to your for using your voice. I am sure there are some out there who do not, and who in turn never get their funds back.

@holydarkness seems like the most active member on this forum! ahah
Does he help with other casinos? Or just BC?

He has "contacts with many casinos" and does their PR work (apparently) for free. He's a very nice fellow and does not enable the casinos that he represents to selectively scam (apparently). The very innocent casinos think very highly of him. Here is a positive trust review from bc.game:

@holydarkness seems like the most active member on this forum! ahah
Does he help with other casinos? Or just BC?

And yes, holy does help with other casinos, the big ones, as they're the ones that willing to entrust me with "assigning" me a contact of their staffs. To answer your real question though [as well as serving as a reply to your PM, though I'll later address it with more details on your own thread], "no, unfortunately, I don't have Spinbet contact within reach."

Why did you talk about yourself in the third person? Also, don't you mean that they are willing to use you to do their PR work for them (apparently for free and with no reward, right?)?

Okay, will do. I wasn’t sure. Totally new here.

Do you think you would have had your matter resolved if you did not come here to post, and if holydarkness did not help?

[Thatgirlslays]

And oh, OP, please don't post in their ANN. You have your own thread here. Posting in their ANN will only make things complicated for me to follow as there will be two simultaneous discussion. Stay in this thread, if you don't mind. That'll be much appreciated. I'll nudge my contact to look into your situation once you provide me with your UID.


Edit: I confirm that I've received your UID through PM. Please give me some time to nudge my contact and let them try to get an understanding of what's going on with your account.

Update: withdrawal active, Funds withdrawn and we are all good!!!!!! You are the goat man! I’ve been reading up on what you been doing and you are legit man thank you so much. It was looking real scary for a second but dude you are the best! Thank you so much

[holydarkness]

And oh, OP, please don't post in their ANN. You have your own thread here. Posting in their ANN will only make things complicated for me to follow as there will be two simultaneous discussion. Stay in this thread, if you don't mind. That'll be much appreciated. I'll nudge my contact to look into your situation once you provide me with your UID.


Edit: I confirm that I've received your UID through PM. Please give me some time to nudge my contact and let them try to get an understanding of what's going on with your account.

Update: withdrawal active, Funds withdrawn and we are all good!!!!!! You are the goat man! I’ve been reading up on what you been doing and you are legit man thank you so much. It was looking real scary for a second but dude you are the best! Thank you so much

Glad that it got resolved. Do you mind to mark this thread as resolved by editing the title and add "resolved" to it as well as locking the thread to keep it from further meaningless discussion? The button will be at the lower left of the page.

[Thatgirlslays]

And oh, OP, please don't post in their ANN. You have your own thread here. Posting in their ANN will only make things complicated for me to follow as there will be two simultaneous discussion. Stay in this thread, if you don't mind. That'll be much appreciated. I'll nudge my contact to look into your situation once you provide me with your UID.


Edit: I confirm that I've received your UID through PM. Please give me some time to nudge my contact and let them try to get an understanding of what's going on with your account.

Update: withdrawal active, Funds withdrawn and we are all good!!!!!! You are the goat man! I’ve been reading up on what you been doing and you are legit man thank you so much. It was looking real scary for a second but dude you are the best! Thank you so much

Glad that it got resolved. Do you mind to mark this thread as resolved by editing the title and add "resolved" to it as well as locking the thread to keep it from further meaningless discussion? The button will be at the lower left of the page.

Will do and thank you again. Many blessings to you.