[CASE CLOSED] 96.com scammed and stole over 30000 USDT from me

[btcber]

96.com stole over 30000 USDT from me. Account is disabled and I cannot access it anymore. They didnt provide any explanation and refuse to pay out.

I know there is a representative of this company here, hopefully he can check what is happening and help me fix it

[btcber]

I asked 96.com chat support to provide my deposits and withdrawals history and history of all bets placed by me, but they refuse do share any of it.

Can 96com representative help me ?

Whats the procedure in the cases like this, what information should I provide to describe my case better?

[just4kicks]

I asked 96.com chat support to provide my deposits and withdrawals history and history of all bets placed by me, but they refuse do share any of it.

Can 96com representative help me ?

Whats the procedure in the cases like this, what information should I provide to describe my case better?

full story of what happened, why you think they closed your account?
your deposits to the site, your withdraws to the site - in graphic images
your username your game play history

that would be a great start.

[btcber]

I asked 96.com chat support to provide my deposits and withdrawals history and history of all bets placed by me, but they refuse do share any of it.

Can 96com representative help me ?

Whats the procedure in the cases like this, what information should I provide to describe my case better?

full story of what happened, why you think they closed your account?
your deposits to the site, your withdraws to the site - in graphic images
your username your game play history

that would be a great start.

Not sure what triggered their action, I won a lot over last week, that would be my explanation for now ( one of the biggest wins was bet on the team they sponsor -Burnley, just this weekend)

Deposits to the site

Last one was made on 31st of March - 1770 USDT and 965 USDT on 28th of March

Successful withdrawals:

4500 on 4th of April

They blocked my access to the account and chat support refuse to share my gambling activity and deposits/withdrawals, so I cannot share screenshots of that.

When 96.com representative sees that, I give my permission for him to share that information.

[_act_]

I know there is a representative of this company here, hopefully he can check what is happening and help me fix it

This is their official account on this forum: 96OFFICIAL
This is their announcement thread: 96.com - Official Club Partner for Burnley FC

If you want to make a valid accusation, you need to come with proof. Like take some images and also conversation from the gambling site representative if possible.

[btcber]

I know there is a representative of this company here, hopefully he can check what is happening and help me fix it

This is their official account on this forum: 96OFFICIAL
This is their announcement thread: 96.com - Official Club Partner for Burnley FC

If you want to make a valid accusation, you need to come with proof. Like take some images and also conversation from the gambling site representative if possible.

How can I add screenshots from chat support?

[btcber]

Screenshots of chat support confirming my account was disabled and they will not share my account history with me

https://ibb.co/NnsjqBXm

https://ibb.co/RT2VjpmT

https://ibb.co/S7w71C4f

https://ibb.co/R4djmNV0

[btcber]

Email from support confirming my account was disabled.

https://ibb.co/pvnySpsW

I literally used my account to bet on only major football - EPL, Serie A, Bundesliga-  I was betting on who wins the game and how many goals will be scored.
I dont have multiple accounts, accessed my account only from my PC, always same browser, never used another device, dont use a VPN, I am not located in banned GEO.

[holydarkness]

On previous chat with them... like, yesterday, it was about delayed withdrawal. Now you got your account blocked? As you've create your own scam accusation thread here, do you mind to cease communicating in their ANN? It'll confuses many overseers to have two simultaneous discussions in two threads to follow.

Thank you for contacting us.
The withdrawals depends on bank servers, and sometimes it causes delays, coz there are users who has got withdrawal less than 15min, so you can try withdraw again.

sharing screen shot will help us improve service.

Upgrade00, [hoping that you use notification bot, so you're aware of this. In case you don't, a PM will be sent in 24 hours --or so-- from the time this post is made] I read that you have a contact of their staff, is it possible to trouble you by having you to nudge them and get them here to address the matter?

[btcber]

On previous chat with them... like, yesterday, it was about delayed withdrawal. Now you got your account blocked? As you've create your own scam accusation thread here, do you mind to cease communicating in their ANN? It'll confuses many overseers to have two simultaneous discussions in two threads to follow.

Thank you for contacting us.
The withdrawals depends on bank servers, and sometimes it causes delays, coz there are users who has got withdrawal less than 15min, so you can try withdraw again.

sharing screen shot will help us improve service.

Upgrade00, [hoping that you use notification bot, so you're aware of this. In case you don't, a PM will be sent in 24 hours --or so-- from the time this post is made] I read that you have a contact of their staff, is it possible to trouble you by having you to nudge them and get them here to address the matter?

Yes, latest withdrawal was pending for 4 days, assumed it's just a delay on their part. Yesterday morning, I followed up with chat support, they said its just a regular delay and they are working on it. Then I have noticed I was logged out from my account and they informed me I was engaged in a fraud, so they confiscate my balance. They refused to expand on that accusation. I am 100% sure I did not break any rules, didnt use any bonuses, never had multiple accounts, my bets were only on the biggest events, few hours before kick off.

[Upgrade00]

Upgrade00, [hoping that you use notification bot, so you're aware of this. In case you don't, a PM will be sent in 24 hours --or so-- from the time this post is made] I read that you have a contact of their staff, is it possible to trouble you by having you to nudge them and get them here to address the matter?

Thanks for the tag. I received it but had not checked my bot notifier until now when I got a second tag, from the quote directly above. However, the op has already sent me a pm concerning this and I have followed up with my contact yesterday, but I'm yet to get a reply.

I'll send anothee follow up today and hopefully this can be resolved soon.

[btcber]

Upgrade00, [hoping that you use notification bot, so you're aware of this. In case you don't, a PM will be sent in 24 hours --or so-- from the time this post is made] I read that you have a contact of their staff, is it possible to trouble you by having you to nudge them and get them here to address the matter?

Thanks for the tag. I received it but had not checked my bot notifier until now when I got a second tag, from the quote directly above. However, the op has already sent me a pm concerning this and I have followed up with my contact yesterday, but I'm yet to get a reply.

I'll send anothee follow up today and hopefully this can be resolved soon.

Thank you, much appreciated, if any additional information is required from me, Im willing to provide it

[96OFFICIAL]

96.com stole over 30000 USDT from me. Account is disabled and I cannot access it anymore. They didnt provide any explanation and refuse to pay out.

I know there is a representative of this company here, hopefully he can check what is happening and help me fix it

Hi @btcber

We’re aware of the situation and would like to address it transparently:

Firstly Account Activity Review: The account in question was found to be engaging in betting activity that triggered multiple risk flags in our system. While we welcome all players, including high-volume users, we strictly enforce fair play and platform integrity standards. In this case, the account showed signs of behavior inconsistent with our terms of service.

2) Compliance Process: As with any flagged account, a thorough review was conducted before access was restricted. This is not a judgment of whether someone is a “winner” or not but rather whether the activity aligns with fair use policies agreed to upon registration.

3) The user is encouraged to continue communication through our official support channel, where we can provide detailed information securely and work toward resolution if applicable.

4) No Tolerance for Public Misinformation: We take claims of fraud seriously and encourage users to follow our formal dispute process rather than posting misleading accusations.

5) We remain committed to maintaining a fair and secure environment for all users and appreciate the community's understanding.

96.com Support Team

[btcber]

96.com stole over 30000 USDT from me. Account is disabled and I cannot access it anymore. They didnt provide any explanation and refuse to pay out.

I know there is a representative of this company here, hopefully he can check what is happening and help me fix it

Hi @btcber

We’re aware of the situation and would like to address it transparently:

Firstly Account Activity Review: The account in question was found to be engaging in betting activity that triggered multiple risk flags in our system. While we welcome all players, including high-volume users, we strictly enforce fair play and platform integrity standards. In this case, the account showed signs of behavior inconsistent with our terms of service.

2) Compliance Process: As with any flagged account, a thorough review was conducted before access was restricted. This is not a judgment of whether someone is a “winner” or not but rather whether the activity aligns with fair use policies agreed to upon registration.

3) The user is encouraged to continue communication through our official support channel, where we can provide detailed information securely and work toward resolution if applicable.

4) No Tolerance for Public Misinformation: We take claims of fraud seriously and encourage users to follow our formal dispute process rather than posting misleading accusations.

5) We remain committed to maintaining a fair and secure environment for all users and appreciate the community's understanding.

96.com Support Team

Thank you for getting back to me.

I would like to clarify that I have always acted within the terms and conditions of your platform. I strongly deny any fraudulent activity and believe the decision to restrict my account may have been based on an incorrect interpretation of my betting patterns. If any specific bet of mine was flagged - I am fully open to a review and I will cooperate in any way necessary.

1)
Can you please share allegedly fraudulent bets? Or are you suggesting I was max betting on a winning team in EPL or La Liga and manipulated the odds or the outcome? I went for max allowed bets when possible, that's not against rules, isn't it? I was not exploiting your offer in any way

2)
Not sure how could I fail your compliance process - you have never requested KYC, even before your processed thousands of USD in withdrawal earlier last week. My account is registered with my name, I'm fully open to confirm my personal data and pass KYC, always access my account from one device - my home PC, I am in allowed GEO, never had another account.

3)
Thank you, please let me know which communication channel should we use to work towards solution

4)
I didnt misinform public in any way - my account being frozen and withdrawals canceled is a fact. I also want to emphasize that I am committed to resolving this matter professionally and fairly, and I hope we can work toward a resolution without assumptions or public mischaracterizations

5)
Thank you, lets work towards solution

[btcber]

@96OFFICIAL

How shall we proceed to fix this?

[96OFFICIAL]

@96OFFICIAL

How shall we proceed to fix this?

We appreciate your patience and would like to assure you that one of our dedicated team member will reach out to you to discuss the matter in more detail. We will conduct a thorough reinvestigation of your case, including a complete review of your account activity and all bets placed.

If any errors or misunderstandings are identified during the review, appropriate action will be taken.

Thank you again for your cooperation, we will be in touch soon.

Best regards,

96OFFICIAL

[btcber]

@96OFFICIAL

How shall we proceed to fix this?

We appreciate your patience and would like to assure you that one of our dedicated team member will reach out to you to discuss the matter in more detail. We will conduct a thorough reinvestigation of your case, including a complete review of your account activity and all bets placed.

If any errors or misunderstandings are identified during the review, appropriate action will be taken.

Thank you again for your cooperation, we will be in touch soon.

Best regards,

96OFFICIAL

Hi @96OFFICIAL
I still haven't heard from anyone from 96.com and it's been 2 weeks since my account was disabled. Do you have a timeframe for reinvestigation? When can I expect any update?

[holydarkness]

@96OFFICIAL

How shall we proceed to fix this?

We appreciate your patience and would like to assure you that one of our dedicated team member will reach out to you to discuss the matter in more detail. We will conduct a thorough reinvestigation of your case, including a complete review of your account activity and all bets placed.

If any errors or misunderstandings are identified during the review, appropriate action will be taken.

Thank you again for your cooperation, we will be in touch soon.

Best regards,

96OFFICIAL

Hi @96OFFICIAL
I still haven't heard from anyone from 96.com and it's been 2 weeks since my account was disabled. Do you have a timeframe for reinvestigation? When can I expect any update?

While the chance that I guessed the situation here wrongly is somewhat highly-probable, I dared myself to assume from the explanation given by their rep that the situation here is your account being flagged by their provider, so the one who actually investigating is the provider, not the casino. If I am correctly interpreting this, then the casino's hand are also tied. They're also waiting for verdict by the provider, just like you.

[GxSTxV]

While the chance that I guessed the situation here wrongly is somewhat highly-probable, I dared myself to assume from the explanation given by their rep that the situation here is your account being flagged by their provider, so the one who actually investigating is the provider, not the casino. If I am correctly interpreting this, then the casino's hand are also tied. They're also waiting for verdict by the provider, just like you.

So, if I understand correctly the reason of the OP's account was disabled without allowing any withdrawals is because of his sports betting activities and possibly when involving arbitrage or fixed matches? So, could it also be that the OP has accounts with other casinos that uses the same betting provider?

If my assumptions are somewhat correct then the provider should clarify which specific rules the OP allegedly violated. More importantly I think they should explain why it's taking so long to respond and why they haven't followed through on their promise to address the case especially after two weeks of silence as the OP said in his previous post.

I believe this case is still unresolved and we can't guess any conclusions based on the limited information available for now. Hopefully, a representative from the casino will return and provide a detailed explanation of what actually happened, or if thir provider is the one behind all of this.

[btcber]

@96OFFICIAL

How shall we proceed to fix this?

We appreciate your patience and would like to assure you that one of our dedicated team member will reach out to you to discuss the matter in more detail. We will conduct a thorough reinvestigation of your case, including a complete review of your account activity and all bets placed.

If any errors or misunderstandings are identified during the review, appropriate action will be taken.

Thank you again for your cooperation, we will be in touch soon.

Best regards,

96OFFICIAL

Hi @96OFFICIAL
I still haven't heard from anyone from 96.com and it's been 2 weeks since my account was disabled. Do you have a timeframe for reinvestigation? When can I expect any update?

While the chance that I guessed the situation here wrongly is somewhat highly-probable, I dared myself to assume from the explanation given by their rep that the situation here is your account being flagged by their provider, so the one who actually investigating is the provider, not the casino. If I am correctly interpreting this, then the casino's hand are also tied. They're also waiting for verdict by the provider, just like you.

Interesting point, maybe that's it. Like I mentioned here and in the DM to you, I would like their rep to share my full betting history here, so the public can see it too, as Im clueless what could trigger multiple flags. Worth to mention - betting from multiple accounts with them, would be pointless, as they moved their odds whenever I went all in on a bet. Im 100% sure non of the games I bet on could be flagged for being fixed - I was only betting on mainstream football. Arbitrage betting - also not that, I dont think arbing on winners or over/unders with major football is even possible.