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Author Topic: [Warning] Stop using CoinGate!  (Read 451 times)
NotATether (OP)
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April 07, 2025, 02:44:00 PM
Merited by NeuroticFish (2), LoyceV (2), The Cryptovator (2), JayJuanGee (1), ABCbits (1), dkbit98 (1), paid2 (1)
 #1

As of several days ago - I do not know exactly when they started this - CoinGate the crypto payment processor for many websites has started arbitrarily rejecting people's orders from being created.

This would not be that big of a problem if they did not leave the order page open for some time before rejecting the order.

Now you could actually send crypto to the designated address and then they reject it after it gets confirmed. Which forces you to nag them for a refund which takes a long time to deal with.

This almost happened to me actually when I was renewing one of my boxes a few minutes ago, but soon after I got this email I double-spent the transaction so that no money was lost. See the screenshot below:



It is quite a disappointment that they are doing this, as they used to be a super reliable service used everywhere. I think the EU address regulations have finally caught up to them. They have been requiring personal information like name, email and country for some time without any complaints. Now I'm not a european, or even live in europe, so it's strange why they are doing these rejections all of a sudden. Whatever it is, this is quite frankly a "funds SAFU" risk if you send them any sort of money for an order.

And no this is not a tainted coins issue, because there's barely any time to look at the broadcast transaction before you're automatically rejected (if you even make it that far that is.)

If your service providers use CoinGate then you should recommend them to use a payment processor that does not arbitrarily reject people's orders.

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April 07, 2025, 03:31:27 PM
Merited by JayJuanGee (1)
 #2

Is this something that you noticed repeatedly or is it an isolated incident that almost happened to you that one time when you managed to double-spend your coins? Did you read similar experiences of other users online? I would contact them via e-mail and ask for the reason the payment was rejected just to see what they have to say about it.

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April 07, 2025, 03:39:23 PM
Merited by JayJuanGee (1)
 #3

This reddit case might be similar to yours, though it’s unclear if the OP ever received a refund, as there haven’t been any updates in over two months.

In your situation, you’re actually lucky to have received the email before the transaction was confirmed, otherwise, getting a refund would’ve been a much bigger hassle, with delays and inconvenience likely.


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April 07, 2025, 06:27:36 PM
 #4

Is this something that you noticed repeatedly or is it an isolated incident that almost happened to you that one time when you managed to double-spend your coins?

Every single order I created today at the site was rejected. It didn't matter what I used for he email, IP address, etc. I think I tried like 4 times.

Customer support has no idea why coingate is acting like this either.  Sad



This reddit case might be similar to yours, though it’s unclear if the OP ever received a refund, as there haven’t been any updates in over two months.

In your situation, you’re actually lucky to have received the email before the transaction was confirmed, otherwise, getting a refund would’ve been a much bigger hassle, with delays and inconvenience likely.

I don't know if they are related. I was trying to renew a seedbox, which always worked before. Not buy a gift card. And Stripe even worked.

So at this point it no longer has anything to do with money. I'm just trying to figure out whether they (coingate) is trying to boot me out as a user, which makes no sense because they are just a middleman with no authority over this sort of thing.

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April 08, 2025, 02:38:44 AM
Merited by JayJuanGee (1), paid2 (1)
 #5

Ah, the era of the scam, where scammers will have their final reign on Bitcoin and cryptocurrency with little to no legal repercussion. CoinGate is seem to now be joining in on the action, earning that sweet interest on held funds while their customers beg for their money back. Only those who comply with the financial rectal examination (KYC, source of wealth, take a video walking through your street and house, god knows what else) and/or who make enough noise will get their funds back, that is if they don't decide to permanently shut the doors first! This is a lot like what a lot of casinos are doing, freezing accounts and asking for KYC, source of wealth, etc. Exchanges have been doing the same thing for a long time too though, they're exchanges.

Sorry that you have to go through this. Report them to the site owner, get them to move to either set up their own payment gateway or (dare I say it) move to another provider like bitpay or coinpayments. While both custodial, they are tried and true (for now).

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April 08, 2025, 08:06:43 AM
 #6

Every single order I created today at the site was rejected. It didn't matter what I used for he email, IP address, etc. I think I tried like 4 times.

Customer support has no idea why coingate is acting like this either.  Sad
Ok, so it seems to be a brand-new thing. At least for you. It's not something that's been going on for weeks/months and you haven't heard other users complaining about having their payments rejected only after making their transactions. I have had no experience with CoinGate in the past but if you have used them successfully previously, perhaps they are changing something internally that support isn't yet aware of or can comment on. Give them a few days and then try again if you aren't totally disappointed with these new developments.

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April 08, 2025, 09:54:09 AM
 #7

Ok, so it seems to be a brand-new thing. At least for you. It's not something that's been going on for weeks/months and you haven't heard other users complaining about having their payments rejected only after making their transactions. I have had no experience with CoinGate in the past but if you have used them successfully previously, perhaps they are changing something internally that support isn't yet aware of or can comment on. Give them a few days and then try again if you aren't totally disappointed with these new developments.

On a different site, a small test payment worked, but with Ethereum, and only after changing the "Country" field to something different.

So either I'm being sanctioned (??), or my coins are being rejected for taint (which is diabolical as these coins come from change addresses fed from an Altcoinstalks address).

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April 08, 2025, 09:32:01 PM
 #8

If your service providers use CoinGate then you should recommend them to use a payment processor that does not arbitrarily reject people's orders.
First time I heard about this, but I am, not surprised knowing their latest negative changes.
I think CoinGate started asking for mandatory personal details for all sending transactions, because of recent EU regulation changes.
They also removed USDT and other stable coins payments recently, also because of regulation change  Roll Eyes
You still don't have to submit personal documents, but I am sure this will happen in future.
It's probably time for business to find better alternative for CoinGate.
  

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April 09, 2025, 07:43:08 AM
 #9

On a different site, a small test payment worked, but with Ethereum, and only after changing the "Country" field to something different.

So either I'm being sanctioned (??), or my coins are being rejected for taint (which is diabolical as these coins come from change addresses fed from an Altcoinstalks address).
I know that Altcoinstalk allows advertising mixers and that's the reason many accounts from Bitcointalk have migrated there to continue earning fees from such advertisement. I assume that's also what you are doing. If the coins have in the past been connected to mixers and coinjoins, that might be the reason your payments are being rejected. Unfortunately, too many services have bought into the whole 'taint' problem and some coins are worth more to them than others. You could easily test if that is true by making a payment using an UTXO that doesn't originate from something these gullible service providers would classify as tainted. 

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April 09, 2025, 11:56:11 AM
Merited by d5000 (5), ABCbits (5), Pmalek (3), JayJuanGee (2), examplens (1), dkbit98 (1), paid2 (1)
 #10

I know that Altcoinstalk allows advertising mixers and that's the reason many accounts from Bitcointalk have migrated there to continue earning fees from such advertisement. I assume that's also what you are doing. If the coins have in the past been connected to mixers and coinjoins, that might be the reason your payments are being rejected. Unfortunately, too many services have bought into the whole 'taint' problem and some coins are worth more to them than others. You could easily test if that is true by making a payment using an UTXO that doesn't originate from something these gullible service providers would classify as tainted.  

I was stupid and wanted to see if it was a temporary issue (fully knowing I might lose money), so that yesterday I attempted the same kind of order again for 20 GBP (pounds) and broadcast it, the payment got rejected again and this time, it confirmed too fast for me to reverse it.

This led me to contact Coingate directly for an explanation and what should come to the surprise of absolutely nobody, they stated the reason was due to AML / CTF compliance.

These guys really think I'm laundering money  Cheesy

Let's do a comprehensive audit on my own wallet to see where my coins came from (because I suspect Coingate's AML checker is bullshit). This will be slightly harder as it just so happens that I didn't label any of the outgoing payments in the chain. I label my inflows and outflows nowadays in Electrum, but the older payments did not have this metadata, but I keep all my emails and receipts.

<mixers will appear many times in the following content, but all these references are strictly for documentation purposes only.>

Our first transaction of interest is ee2b5d3096143f23f4bd7b03a028b92ce3699b5247d178f86ba6a9c05c704a68 as this ultimately feeds into the Coingate address. We see many addresses funding it from what might look like a mixer, but don't worry, these are just my signature campaign money.

Corroborating this with signature campaign topics and my private messages, I see that the inputs come from the following sources, in order they appear in the UTXO set:

Input 1: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 2: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 3: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 4: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 5: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 6: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 7: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 8: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 9: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 10: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)

All payments received between August and October 2024.

bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780 is only used for Altcoinstalks signature campaigns.

But any mixer such as Thormixer that is using the Jambler software gives you 0-25% AML coins, which are not supposed to be traceable since they're just selling you exchanges' and miners' coins (Here's proof that I have created several months ago), so either the alarm bells are in one of the outgoing transactions, or Coingate thinks every wallet aggregation is "money laundering". There's also a third possibility, that the campaign manager fumbled the coins before sending them to us, but I don't think icopress would do such a thing, so I'm discounting it.

Now there's something you guys need to know about modern AML checkers - they cannot identify clusters of wallets, if the wallet uses BIP44/BIP49/BIP84 derivation paths like Electrum and many others that don't simply reuse the same address - unlike, for example, Atomic Wallet, and most exchanges. This means they are not smart enough to know whether funds are going to another change address, or to a completely different wallet. That also means they only investigate the immediate ancestors of a transaction. If they were to try to check all of the outgoing address in the transaction tree branch, they would run out of memory. But we are getting side-tracked here.

So in other words, I'm going to inspect only the payments I have made in each transaction leading up to our Coingate transaction right here.

ee2b5d3096143f23f4bd7b03a028b92ce3699b5247d178f86ba6a9c05c704a68 - 2024-10-11 05:42: This is a payment made to Paywithus for a card refill. Change address bc1qkj3grw7g7vg6cprkr8qlxfug2qdwr4l8r49pqn.

3a27670295169c4382c5e0a052b046cbe8a182834d2b71c2ffaa6434e3448faa - 2024-10-16 05:47: Sent to my server supplier Hosting By Design for renewals. Change address bc1q70u5r5shcp9lende35r4tnz2dl0ar7uzlf4zjr. Processed by Coingate. Change address bc1q70u5r5shcp9lende35r4tnz2dl0ar7uzlf4zjr.

553b5571cd0fa53c81f37690590a876f1c92e7d582957af834dbebfd4fa0b4dc - 2024-12-18 06:31: This is an order to MyNymBox, for the server that was supposed to be running the Talksearch backend. I ended up never using it. Change address bc1qzda2jzgl8spv93f498esuydjud3rjht764lt60.

51e744ca11cb73213e2ec88abb29559efcaabac29bc9abe74ef82573e0f588ee - 2024-12-18 06:45: Later that day, I bought an iTunes $50 gift card from Coinsbee. Change address bc1q8gxnvt4xeg27nlnu89qss5dsf07u0n8dcz55ap.

179f561dd73717f9b6e8a90fafdc12fa5c2848ed3fc85a12c9d2891fe12d722b and f3fcf0a228dafe63bb45500db418d426c88bcdbf2790d92d3692fc4dc9bf9541: These are the ill-fated transactions I tried to send to Coingate a few days ago. One rejected and double-spent, the second one rejected and lost.



Conclusion - I strongly believe that Coingate is hiding the real policy behind rejecting my transaction. First by using "transaction expiration" as an excuse, and then claiming "AML compliance". My suspicions are further raised by the fact that they replied to my 1-star Trustpilot review a few minutes after sending me an email which I will show you below. Something shady has definitely happened at the company and I have reason to believe that this move is just to save face with regulators.

So apparently they had no problem with processing my earlier payments, much larger up in the transaction tree, and despite these payments working as recently as March 5, suddenly April rolls around and they suddenly decide "yeah, let's start rejecting people's payments for compliance reasons"?

I have a reason to believe that Coingate would have processed the order had I sent funds that were directly mixed from Thormixer or anything else using Jambler (I explain why above) - In fact, I've sent funds to Paxful from these services, a site with more regulations than Coingate.

The fact that they rejected it after it goes through a few change address tells me everything I need to know about their AML checker - it's a piece of crap. I also checked these last two addresses with AMLbot and other checkers, most of them say "low risk", and the worst I get is "medium risk".

I know AML compliance alerts can't suddenly appear given this payment history, so I intend to challenge them with a follow up reply demanding previous payments were being processed, in that case. Not that I expect to win over internal company policies, but it will be interesting to see their hypocrisy on this subject.

All this is typical and to be expected from centralized services that handle lots of money, but it's mildly annoying only because my seedbox provider has a no-KYC policy, and they were actually surprised to hear that I was stopped for AML. Coingate also stated they would not continue processing the payment and that if I wanted a refund, I had to give them a live KYC of my ID, face and any sort of bill with an address on it.

Considering my provider doesn't even ask for a billing address, this is quite absurd for just 20 GBP, don't you think? Have a look at the email they sent me yourself (I bolded some parts):

Quote
Hello,
 
Thank you for contacting us.
 
We regret to inform you that the order has been suspended due to compliance-related concerns.
 
In accordance with international Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Sanctions Regulations, we are required to perform thorough due diligence on individuals involved in crypto-asset transfers processed through our systems, including payers who are not our primary clients.
 
To ensure full regulatory compliance and mitigate the associated risks of refunds, we need to confirm that refunds are only possible if individuals do not reside in, or payments are not originating from, countries subject to embargoes, international trade restrictions, or enhanced sanction regimes. This includes, but is not limited to, Iran, North Korea, Syria, Yemen, Afghanistan, Iraq, Palestine, Cuba, Belarus, and Russia.
 
To proceed with the refund process, please provide:
Proof of Residential Address
Submit a document issued within the last 3 months that verifies your current residential address. Acceptable examples include:
Utility bill (e.g., electricity, water, gas)
Bank statement
Government-issued document (e.g., tax letter)
Rental agreement or property ownership document

 

Complete live ID verification.
Complete the live ID verification using the following link: <redacted>

Make sure to use your email address during the verification process. Once you have completed these steps, please let us know.
 

Refund Address
Kindly provide the wallet address where the refund will be sent.
Important Notes
If you are unable to provide valid proof of residence outside the restricted jurisdictions, we will be unable to process your refund request.
Compliance with international Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and sanctions laws is mandatory. These measures are essential to meet regulatory obligations.
We appreciate your prompt attention to this matter and your understanding of our compliance requirements.

They openly admitted that they will not refund your money if you live in a country that the US doesn't like. Not that I have ever been to any of the above countries, but for those who do live there, this is a massive concern. (If you're reading this from Russia in particular - take notes!) And even if you don't live in any of those places, you should still be concerned because they will not process your payment in any case, which means you will be unable to pay for your stuff at many websites because Coingate is withholding the money from them and keeping it to themselves.

The effects are so bad if you're not prepared, it's like a normal person getting their bank account shut down.

Coingate has better things to worry about than whether 20 bucks is being laundered or sent to terrorists (who run a server rental service apparently?  Grin)

I guess this is another service that @paid2 should add into his excellent directory of "services that create taint nonsense out of thin air". I forgot the topic name, unfortunately. but I advise everybody to be extra careful when using the Coingate payment processor (which can be anywhere given that a lot of other websites use them).

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April 09, 2025, 02:36:36 PM
 #11

They're definitely asking for too much from you at this point over $20.

I have a reason to believe that Coingate would have processed the order had I sent funds that were directly mixed from Thormixer or anything else using Jambler (I explain why above) - In fact, I've sent funds to Paxful from these services, a site with more regulations than Coingate.

As Coingate is headquarted in Lithuania, it could be that it has to uphold different AML practices than Paxful, which is located in the US. It seems to me they do know your coins came from a mixer; whether or not that is important varies from place to place.

I've had funds rejected from certain exchanges because they were from casinos... There's a lot of different standards out there. At least you got your coins back.

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April 09, 2025, 03:05:11 PM
Merited by JayJuanGee (1), dkbit98 (1)
 #12

It seems to me they do know your coins came from a mixer; whether or not that is important varies from place to place. [...]

But any mixer such as Thormixer that is using the Jambler software gives you 0-25% AML coins, which are not supposed to be traceable since they're just selling you exchanges' and miners' coins (Here's proof that I have created several months ago), so either the alarm bells are in one of the outgoing transactions, or Coingate thinks every wallet aggregation is "money laundering". There's also a third possibility, that the campaign manager fumbled the coins before sending them to us, but I don't think icopress would do such a thing, so I'm discounting it. [...]
There is no difference between transactions for the Whale, Tormixer, BC or eXch campaign, since when I receive funds (including USDT funds that I sometimes exchange using Binance), I check them using the AML bot and move part of the funds to Electrum, after which I process weekly payments.

It's just that centralized services are going crazy ... I recently encountered an even more absurd problem as I had to provide a report (and screenshot) of a withdrawal from Binance to a Bitcoin address belonging to Sportsbet.


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April 09, 2025, 03:26:05 PM
Merited by JayJuanGee (1)
 #13

At least you got your coins back.
He didn't. He managed to doublespend a previous transaction and by doing so tricked them. But the most recent one failed and was confirmed before he successfully doublespent it. CoinGate now has the 20 GBP worth of bitcoin and they won't refund him unless he complies and undergoes thorough KYC verification. In other words, unless he sells his identity to them for 20 GBP, he isn't getting his BTC back.

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April 09, 2025, 04:12:39 PM
 #14

At least you got your coins back.

Unfortunately, I sent them more coins  Sad  But I knew the risks. I wouldn't be able to do this detective work otherwise.

You know how the old saying goes, fool me once....

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April 09, 2025, 08:18:48 PM
 #15

As far as I knew, Coingate was one of the most popular crypto gateways. I really didn't expect such activities from them. I want to believe there were technical issues that led to rejected transactions. If they don't fix the rejection issues, likely merchants will not use them anymore. Otherwise, they might lose their clients and lose their reputation as well.

If Coingate is willingly rejecting the order and not refunding, then something is suspicious. But I don't want to believe they will scam us, though everything is possible in crypto. Let's see if we can find more reviews about their service here. Hope this thread will be noticed by more victims.

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April 10, 2025, 08:24:54 AM
 #16

If Coingate is willingly rejecting the order and not refunding, then something is suspicious. But I don't want to believe they will scam us, though everything is possible in crypto. Let's see if we can find more reviews about their service here. Hope this thread will be noticed by more victims.

They won't refund me without KYC (absurd for just ₤20).

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April 10, 2025, 09:46:46 AM
 #17

Considering my provider doesn't even ask for a billing address, this is quite absurd for just 20 GBP, don't you think? Have a look at the email they sent me yourself (I bolded some parts):

Quote
--snip--

It's ridiculous, this kind of detailed data usually asked when big amount of money is involved. By the way, it would be great if you're willing to share screenshot of their email to convince more people.

Conclusion - I strongly believe that Coingate is hiding the real policy behind rejecting my transaction. First by using "transaction expiration" as an excuse, and then claiming "AML compliance". My suspicions are further raised by the fact that they replied to my 1-star Trustpilot review a few minutes after sending me an email which I will show you below. Something shady has definitely happened at the company and I have reason to believe that this move is just to save face with regulators.

And looking at other recent negative review on trustpilot, there are few people who had similar experience.

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April 10, 2025, 10:48:39 AM
 #18

I know that Altcoinstalk allows advertising mixers and that's the reason many accounts from Bitcointalk have migrated there to continue earning fees from such advertisement. I assume that's also what you are doing. If the coins have in the past been connected to mixers and coinjoins, that might be the reason your payments are being rejected. Unfortunately, too many services have bought into the whole 'taint' problem and some coins are worth more to them than others. You could easily test if that is true by making a payment using an UTXO that doesn't originate from something these gullible service providers would classify as tainted.  

I was stupid and wanted to see if it was a temporary issue (fully knowing I might lose money), so that yesterday I attempted the same kind of order again for 20 GBP (pounds) and broadcast it, the payment got rejected again and this time, it confirmed too fast for me to reverse it.

This led me to contact Coingate directly for an explanation and what should come to the surprise of absolutely nobody, they stated the reason was due to AML / CTF compliance.

These guys really think I'm laundering money  Cheesy

Let's do a comprehensive audit on my own wallet to see where my coins came from (because I suspect Coingate's AML checker is bullshit). This will be slightly harder as it just so happens that I didn't label any of the outgoing payments in the chain. I label my inflows and outflows nowadays in Electrum, but the older payments did not have this metadata, but I keep all my emails and receipts.

<mixers will appear many times in the following content, but all these references are strictly for documentation purposes only.>

Our first transaction of interest is ee2b5d3096143f23f4bd7b03a028b92ce3699b5247d178f86ba6a9c05c704a68 as this ultimately feeds into the Coingate address. We see many addresses funding it from what might look like a mixer, but don't worry, these are just my signature campaign money.

Corroborating this with signature campaign topics and my private messages, I see that the inputs come from the following sources, in order they appear in the UTXO set:

Input 1: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 2: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 3: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 4: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 5: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 6: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 7: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 8: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 9: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)
Input 10: Altcoinstalks - Thormixer signature campaign (bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780)

All payments received between August and October 2024.

bc1qp5cxplrwpttsszltyfv2hlqaysr7dphqg2a780 is only used for Altcoinstalks signature campaigns.

But any mixer such as Thormixer that is using the Jambler software gives you 0-25% AML coins, which are not supposed to be traceable since they're just selling you exchanges' and miners' coins (Here's proof that I have created several months ago), so either the alarm bells are in one of the outgoing transactions, or Coingate thinks every wallet aggregation is "money laundering". There's also a third possibility, that the campaign manager fumbled the coins before sending them to us, but I don't think icopress would do such a thing, so I'm discounting it.

Now there's something you guys need to know about modern AML checkers - they cannot identify clusters of wallets, if the wallet uses BIP44/BIP49/BIP84 derivation paths like Electrum and many others that don't simply reuse the same address - unlike, for example, Atomic Wallet, and most exchanges. This means they are not smart enough to know whether funds are going to another change address, or to a completely different wallet. That also means they only investigate the immediate ancestors of a transaction. If they were to try to check all of the outgoing address in the transaction tree branch, they would run out of memory. But we are getting side-tracked here.

So in other words, I'm going to inspect only the payments I have made in each transaction leading up to our Coingate transaction right here.

ee2b5d3096143f23f4bd7b03a028b92ce3699b5247d178f86ba6a9c05c704a68 - 2024-10-11 05:42: This is a payment made to Paywithus for a card refill. Change address bc1qkj3grw7g7vg6cprkr8qlxfug2qdwr4l8r49pqn.

3a27670295169c4382c5e0a052b046cbe8a182834d2b71c2ffaa6434e3448faa - 2024-10-16 05:47: Sent to my server supplier Hosting By Design for renewals. Change address bc1q70u5r5shcp9lende35r4tnz2dl0ar7uzlf4zjr. Processed by Coingate. Change address bc1q70u5r5shcp9lende35r4tnz2dl0ar7uzlf4zjr.

553b5571cd0fa53c81f37690590a876f1c92e7d582957af834dbebfd4fa0b4dc - 2024-12-18 06:31: This is an order to MyNymBox, for the server that was supposed to be running the Talksearch backend. I ended up never using it. Change address bc1qzda2jzgl8spv93f498esuydjud3rjht764lt60.

51e744ca11cb73213e2ec88abb29559efcaabac29bc9abe74ef82573e0f588ee - 2024-12-18 06:45: Later that day, I bought an iTunes $50 gift card from Coinsbee. Change address bc1q8gxnvt4xeg27nlnu89qss5dsf07u0n8dcz55ap.

179f561dd73717f9b6e8a90fafdc12fa5c2848ed3fc85a12c9d2891fe12d722b and f3fcf0a228dafe63bb45500db418d426c88bcdbf2790d92d3692fc4dc9bf9541: These are the ill-fated transactions I tried to send to Coingate a few days ago. One rejected and double-spent, the second one rejected and lost.



Conclusion - I strongly believe that Coingate is hiding the real policy behind rejecting my transaction. First by using "transaction expiration" as an excuse, and then claiming "AML compliance". My suspicions are further raised by the fact that they replied to my 1-star Trustpilot review a few minutes after sending me an email which I will show you below. Something shady has definitely happened at the company and I have reason to believe that this move is just to save face with regulators.

So apparently they had no problem with processing my earlier payments, much larger up in the transaction tree, and despite these payments working as recently as March 5, suddenly April rolls around and they suddenly decide "yeah, let's start rejecting people's payments for compliance reasons"?

I have a reason to believe that Coingate would have processed the order had I sent funds that were directly mixed from Thormixer or anything else using Jambler (I explain why above) - In fact, I've sent funds to Paxful from these services, a site with more regulations than Coingate.

The fact that they rejected it after it goes through a few change address tells me everything I need to know about their AML checker - it's a piece of crap. I also checked these last two addresses with AMLbot and other checkers, most of them say "low risk", and the worst I get is "medium risk".

I know AML compliance alerts can't suddenly appear given this payment history, so I intend to challenge them with a follow up reply demanding previous payments were being processed, in that case. Not that I expect to win over internal company policies, but it will be interesting to see their hypocrisy on this subject.

All this is typical and to be expected from centralized services that handle lots of money, but it's mildly annoying only because my seedbox provider has a no-KYC policy, and they were actually surprised to hear that I was stopped for AML. Coingate also stated they would not continue processing the payment and that if I wanted a refund, I had to give them a live KYC of my ID, face and any sort of bill with an address on it.

Considering my provider doesn't even ask for a billing address, this is quite absurd for just 20 GBP, don't you think? Have a look at the email they sent me yourself (I bolded some parts):

Quote
Hello,
 
Thank you for contacting us.
 
We regret to inform you that the order has been suspended due to compliance-related concerns.
 
In accordance with international Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Sanctions Regulations, we are required to perform thorough due diligence on individuals involved in crypto-asset transfers processed through our systems, including payers who are not our primary clients.
 
To ensure full regulatory compliance and mitigate the associated risks of refunds, we need to confirm that refunds are only possible if individuals do not reside in, or payments are not originating from, countries subject to embargoes, international trade restrictions, or enhanced sanction regimes. This includes, but is not limited to, Iran, North Korea, Syria, Yemen, Afghanistan, Iraq, Palestine, Cuba, Belarus, and Russia.
 
To proceed with the refund process, please provide:
Proof of Residential Address
Submit a document issued within the last 3 months that verifies your current residential address. Acceptable examples include:
Utility bill (e.g., electricity, water, gas)
Bank statement
Government-issued document (e.g., tax letter)
Rental agreement or property ownership document

 

Complete live ID verification.
Complete the live ID verification using the following link: <redacted>

Make sure to use your email address during the verification process. Once you have completed these steps, please let us know.
 

Refund Address
Kindly provide the wallet address where the refund will be sent.
Important Notes
If you are unable to provide valid proof of residence outside the restricted jurisdictions, we will be unable to process your refund request.
Compliance with international Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and sanctions laws is mandatory. These measures are essential to meet regulatory obligations.
We appreciate your prompt attention to this matter and your understanding of our compliance requirements.

They openly admitted that they will not refund your money if you live in a country that the US doesn't like. Not that I have ever been to any of the above countries, but for those who do live there, this is a massive concern. (If you're reading this from Russia in particular - take notes!) And even if you don't live in any of those places, you should still be concerned because they will not process your payment in any case, which means you will be unable to pay for your stuff at many websites because Coingate is withholding the money from them and keeping it to themselves.

The effects are so bad if you're not prepared, it's like a normal person getting their bank account shut down.

Coingate has better things to worry about than whether 20 bucks is being laundered or sent to terrorists (who run a server rental service apparently?  Grin)

I guess this is another service that @paid2 should add into his excellent directory of "services that create taint nonsense out of thin air". I forgot the topic name, unfortunately. but I advise everybody to be extra careful when using the Coingate payment processor (which can be anywhere given that a lot of other websites use them).

Custodial services like coingate know two things:
1. The Bitcoin train is going to leave the station soon (so collect as much as possible before then).
2. Custodial services days are also numbered (and so is confiscating peoples money for "AML" reasons)

Your case is like thousands of others - Confiscate your funds under the guise of AML, after that you can hand over your identity and you still won't get your money back. The result? 100% profit margin for coingate, because you're an AML risk! (Ironically, they'll keep your AML coins!)

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April 10, 2025, 09:26:12 PM
 #19

I check them using the AML bot and move part of the funds to Electrum, after which I process weekly payments.
Problem is that AML bot have totally different blacklisted addresses compared to what exchanges and other services are using.
We don't know exactly what CoinGate is using for this, but I would opt out for lesser known coins if someone have no other choice but to use them.

It's just that centralized services are going crazy ... I recently encountered an even more absurd problem as I had to provide a report (and screenshot) of a withdrawal from Binance to a Bitcoin address belonging to Sportsbet.
They are going crazy because of new EU regulations, and I think it's going to get worse after October.  Tongue

They won't refund me without KYC (absurd for just ₤20).
Are they asking for a full kyc and sending of ID documents?

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April 11, 2025, 01:34:48 AM
Last edit: April 11, 2025, 01:49:44 AM by Avox
Merited by JayJuanGee (1)
 #20

Many companies ask for superfluous information from the client that they do not need. Not only to comply with general EU requirements, but also to be extremely diligent and make such inconvenient decisions on their own for their clients, ostensibly on the grounds of protecting against money laundering or supporting terrorism.

After all, they themselves know and understand that you do not launder much money with USD 20 and you do not help terrorism much with that amount. But it is all because of some restrictions, controls and surveillance that benefit them. What then about the official banks, which are being sued and tried for millions or billions of money laundered?

I think that their zeal will kill them and that customers will simply walk away from them, opting for sensible services where the company is on the side of the customer, does not squeeze the customer, does not demand too much and applies the most minimal requirements.

I understand that companies can be squeezed by the government, but it takes time to see whether a company stands up for its customer and fights for them, or whether it is prepared to sell them out to the government. Reputations are built up over a long and patient period of time but can be destroyed overnight. It is very good that we write about all events and problems, so the people has a possibility to sort out who is who.

I have myself come across cases where the requirements are too high, in my opinion. I have left some of the services and closed my account, and stayed in others because they are still quite normal and I need the service they provide.

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