solved

[MisterMass]

BK8 scam me. Doesn't pay my winnings

bookmaker: BK8
my username: Misterios

account balance before blocking: 305.16 usd
account balance after theft: 150 usd

claim: I demand that the stolen 160.16 USD be returned to me


Description:
I registered with the bookmaker BK8. I made the first deposit of 100USD. I placed a bet on sports and lost. Then I made a second deposit of 150USD. I placed a bet on sports and won 305USD
I requested the entire amount for withdrawal.
After which my account was logged out and blocked. A message for me to write to support.
In the support chat, they wrote to me that I violated the bookmaker's rules, so all my winnings are canceled and that I can only withdraw 150 dollars. It seems that the bookmaker considered my first lost bet normal, and did not like the winning bet, very convenient.
It is interesting that in the support chat they present it very cunningly, they write in one message that I violated the rules and that they will only allow me to withdraw 150 dollars, and ask me to agree with this!
I do not understand the logic of this bookmaker at all! If you cancel my bets, considering that there are some violations, why didn't you cancel my lost bet? The withdrawal amount should be 250USD!

Before making a request for withdrawal, I thought about making another bet, but I didn't find anything interesting for myself at the moment. I can confirm that there were no restrictions on the part of the provider, very high bet limits and high odds. The bookmaker's claims are definitely not because of my bets! It's good that I decided to withdraw the money, because the bookmaker would not have paid for my winnings anyway!

I ask the bookmaker's representative to get in touch. Comment on my case.

I also want to notify you in advance that a VPN service is always running on my computer. Perhaps this somehow affected the bookmaker's automatic system for detecting violations. However, the bookmaker does not prohibit using a VPN to access the site!

I want the bookmaker's representative to choose one of two options: 1. you admit that your automatic violation detection system worked incorrectly and you reopen my account and apologize. 2. if you insist that there are violations on my part and that there are no mistakes, you absolutely want to refuse a client like me and that the bets will be canceled, then you must pay me my deposit of 250usd!!!
I hope the community will agree that my demands are justified.

screenshot of deposits from wallet for usdt-TRC20: https://prnt.sc/_MQJ95oJRcCc
screenshot of deposits in the bookmaker's office and balance before blocking: https://prnt.sc/83RBqqHsxxVV
screenshot of communication in the chat of the bookmaker's representative:
https://prnt.sc/EZfyVSbYNiGL
https://prnt.sc/qyo6_GXKOsnW
https://prnt.sc/NTiTYXpi0Yxz
https://prnt.sc/6anCn-bP5rSk

[un_rank]

The way it is put in the first contact with the support does not offer much clarity to the case. You should be stating the exact rules that were violated and not "tagged for abnormal activities for violating our terms of use in some ways."
This could be as a result of poor communication between the team and support rep, but it does not help their case here, even if they have a valid reason for suspending the account.

It will be ideal if casinos stopped a losing player from betting if they broke their rules, but that never seems to happen, it is always when a user wins that they come under lots of scrutiny. So many casinos are guilty of this.Did you reach out to the team member on telegram? What was the outcome of that?

- Jay -

[holydarkness]

I'll try to reach their rep here. They were quite cooperative on past cases, hopefully they will too on this one. But before that, do you mind to help me weed out some possibilities that's self-explanative: where do you access the casino from, without VPN?

[BK8.Official]

Dear Respected User,

My apologies for the issue related to your account. Based on the information you publicly shared:

Username: Misterios
Region: KH

Could you please confirm if the above information is correct? I will reach out to the relevant department and follow up with you as soon as possible. While I can't promise an exact timeframe for the response, I kindly ask for your patience in the meantime.

Best regards,
BK8 Support

[CryptSafe]

MisterMass, it is good you have officially complained, and looking at the situation,  their customer representative already replied to you here, and it will be nice if you exercise patience a bit, giving them time to look into your matter and revert to you here. Your complaint is not something anyone can easily ignore, as it shows a degree of seriousness that they need to respond to by looking into it.

It would be helpful if you remain active here to facilitate the resolution of your issues as the representative already got your details for you to consent to for clarity before they could continue any further. Could you do well to respond ASAP to the representative.

[yhiaali3]

In the support chat, they wrote to me that I violated the bookmaker's rules, so all my winnings are canceled and that I can only withdraw 150 dollars. It seems that the bookmaker considered my first lost bet normal, and did not like the winning bet, very convenient.

All casinos have strict policies regarding any suspicious account activity. It's only natural that problems occur when you win, as there could be manipulation or suspicious activity, especially if you win repeatedly. However, when you lose, it's normal for no one to suspect manipulation or suspicious activity.

Since BK8 Support has promised to look into your issue here, this is a positive point for the service. You have the right to review all the convincing reasons for your account being banned. I hope the issue is resolved soon.

[Thuytrang1987]

I Warned to all players before. BK8 is a scam site. They stolen over 3500$ from my account and locked my account.
You should read my topic

[LEVSKI7]

And not just bk8/ all sites from this provider are the same old shit = crooks

[BK8.Official]

Dear Misterios,

The account in question has been reactivated and allowed to play as usual. The balance has also been credited back. Kindly check if you are able to access your account without any problems.

My apologies for the inconvenience. Rest assured that customer satisfaction is our priority, and we take any complaint seriously. Don't hesitate to contact me if you have any more issues. Also, kindly mark this case as solved if there are no further issues.

Thanks,
BK8 Support

[MisterMass]

Thanks to the community members for their help. I haven't had time to answer your questions yet. But there's probably no point in that now, since the company representative has already sorted out my problem.
I confirm that my account is unblocked. The money is in my account. Everything is as it should be!

[MisterMass]

Dear Misterios,

The account in question has been reactivated and allowed to play as usual. The balance has also been credited back. Kindly check if you are able to access your account without any problems.

My apologies for the inconvenience. Rest assured that customer satisfaction is our priority, and we take any complaint seriously. Don't hesitate to contact me if you have any more issues. Also, kindly mark this case as solved if there are no further issues.

Thanks,
BK8 Support

Dear bookmaker representative.
Please don't think that I want to tell you what to do. I just sincerely don't understand. Why did your representative in the chat (this is the only opportunity for official negotiations with BK8) repeatedly repeat to me: "your case has been checked several times and a decision has been made. There will definitely be no revisions"
Now I understand that you work honestly. And you have no desire to somehow deceive your clients. Then why did this situation happen? Do you trust your automatic system too much that you don't even leave a chance for feedback from such a client?!

Is there any way to resolve such disputes before publishing on the forum? I sincerely don't want to write bad words about a very good bookmaker! I am sure that you also do not need unnecessary mentions in such topics. BUT how? Could you leave your email contacts or allow messages on this forum from new users. I am sure that I am not the last person to get into this situation!

I will look forward to your comment

[CryptSafe]

Thanks to the community members for their help. I haven't had time to answer your questions yet. But there's probably no point in that now, since the company representative has already sorted out my problem.
I confirm that my account is unblocked. The money is in my account. Everything is as it should be!

Congratulations, as your complaint has been resolved. If all the casinos and bookmakers could be this fast in responding to issues and complaints from members of their community both on this platform and outside this platform, there would not be many complaints, and members would be very happy playing games across without any worries. I must also commend the BK8. Official for his timely response, as this shows how committed and responsive he is to customers' plight on this platform. OP, now that your case has been resolved, it would be nice if you locked this thread to avoid any spamming.

[Thuytrang1987]

Dear Misterios,

The account in question has been reactivated and allowed to play as usual. The balance has also been credited back. Kindly check if you are able to access your account without any problems.

My apologies for the inconvenience. Rest assured that customer satisfaction is our priority, and we take any complaint seriously. Don't hesitate to contact me if you have any more issues. Also, kindly mark this case as solved if there are no further issues.

Thanks,
BK8 Support

Dear bookmaker representative.
Please don't think that I want to tell you what to do. I just sincerely don't understand. Why did your representative in the chat (this is the only opportunity for official negotiations with BK8) repeatedly repeat to me: "your case has been checked several times and a decision has been made. There will definitely be no revisions"
Now I understand that you work honestly. And you have no desire to somehow deceive your clients. Then why did this situation happen? Do you trust your automatic system too much that you don't even leave a chance for feedback from such a client?!

Is there any way to resolve such disputes before publishing on the forum? I sincerely don't want to write bad words about a very good bookmaker! I am sure that you also do not need unnecessary mentions in such topics. BUT how? Could you leave your email contacts or allow messages on this forum from new users. I am sure that I am not the last person to get into this situation!

I will look forward to your comment

Congrats to you. Your case these Scammers solved because this is small money.
My case they dont solve cause it is much money. They stolent over 3000$ from my account. So let find other bookmarkers. Dont trust and play this scamsite!
Dear !

[Thuytrang1987]

Dear Misterios,

The account in question has been reactivated and allowed to play as usual. The balance has also been credited back. Kindly check if you are able to access your account without any problems.

My apologies for the inconvenience. Rest assured that customer satisfaction is our priority, and we take any complaint seriously. Don't hesitate to contact me if you have any more issues. Also, kindly mark this case as solved if there are no further issues.

Thanks,
BK8 Support

Hey. Reactive my account and give my money back.!
Your site and scammers and stolent my money

[CryptSafe]

Dear Misterios,

The account in question has been reactivated and allowed to play as usual. The balance has also been credited back. Kindly check if you are able to access your account without any problems.

My apologies for the inconvenience. Rest assured that customer satisfaction is our priority, and we take any complaint seriously. Don't hesitate to contact me if you have any more issues. Also, kindly mark this case as solved if there are no further issues.

Thanks,
BK8 Support

Hey. Reactive my account and give my money back.!
Your site and scammers and stolent my money

If you have any pending issues with the casino that are yet to be resolved, you can create a new thread on this scam accusation board and present your proof for the community to see that you have facts at hand to back up your claims and accusation. Tag the representative of the casino, and he will respond to you and not here, as this is another thread created by some other person that has been resolved. Continuing to make such posts here would not gain the attention it requires, as members would not see it to intervene on your behalf.

[Thuytrang1987]

Dear Misterios,

The account in question has been reactivated and allowed to play as usual. The balance has also been credited back. Kindly check if you are able to access your account without any problems.

My apologies for the inconvenience. Rest assured that customer satisfaction is our priority, and we take any complaint seriously. Don't hesitate to contact me if you have any more issues. Also, kindly mark this case as solved if there are no further issues.

Thanks,
BK8 Support

Hey. Reactive my account and give my money back.!
Your site and scammers and stolent my money

If you have any pending issues with the casino that are yet to be resolved, you can create a new thread on this scam accusation board and present your proof for the community to see that you have facts at hand to back up your claims and accusation. Tag the representative of the casino, and he will respond to you and not here, as this is another thread created by some other person that has been resolved. Continuing to make such posts here would not gain the attention it requires, as members would not see it to intervene on your behalf.

I created the new topic last year. But they didnt solve my case cause it is not small money like this man in this topic.
So i only want warning to all people Keep stay away these Scamsite. That is all!

[CryptSafe]

Dear Misterios,

The account in question has been reactivated and allowed to play as usual. The balance has also been credited back. Kindly check if you are able to access your account without any problems.

My apologies for the inconvenience. Rest assured that customer satisfaction is our priority, and we take any complaint seriously. Don't hesitate to contact me if you have any more issues. Also, kindly mark this case as solved if there are no further issues.

Thanks,
BK8 Support

Hey. Reactive my account and give my money back.!
Your site and scammers and stolent my money

If you have any pending issues with the casino that are yet to be resolved, you can create a new thread on this scam accusation board and present your proof for the community to see that you have facts at hand to back up your claims and accusation. Tag the representative of the casino, and he will respond to you and not here, as this is another thread created by some other person that has been resolved. Continuing to make such posts here would not gain the attention it requires, as members would not see it to intervene on your behalf.

I created the new topic last year. But they didnt solve my case cause it is not small money like this man in this topic.
So i only want warning to all people Keep stay away these Scamsite. That is all!

If you think your case was not properly attended to last year, then possibly there must have been something you had done that is against the rules of the casino which could not allow for a sof landing for you however, for visibility, you can bump up the thread and also still tag or call the attention of their representative so he could still look into it and see if there would still be hope for you.

MisterMass lock this thread to avoid spamming.