Epicbet.com SCAM. Account closed, $18700 USD confiscated.

[jamie145alby]

Hello, new to this site. Didn't know where on the forum to post this, but hopefully this is the right place.

I made my account on epicbet.com on April 4, 2025. Deposited $1500 USDC (ETH) first time, then $1000 again 2 times later. Total deposit $3500 within 3-4 days. During the signup, I straight away completed KYC (all personal details including address and documents of identity card + face verification)

Was betting for 3-4 days on NBA only. (Biggest basketball league in the world with big limits). After initially losing my first deposit, I later had a successful run and especially one lucky night, I managed to profit around 15k and my balance went up to $18700 from winning NBA bets.

After this as expected, my sportsbetting limits were lowered down to like $10 per bet (which was previously around $500-1000). So I requested a withdrawal of my balance (max amount was 10k so had to split it up in 2 by 10k + 8.7k)

Waited hours for my payout, asked them what was causing the delay. They requested address proof document, I instantly uploaded it and it was verified. Still went hours and I wasn't paid. They told me payouts can take up to 72 hours and to be patient. So every day I kept asking for an update and was told to wait for the department to process my payments etc. 72 hours later, they told me they are "investigating" my account and verifying my documents.

One day later, I wake up (April 11 2025, today) and get an email saying they closed my account and confiscated my money (18,700 USD). No explanation or reasoning, just straight up scammed me by closing my account after I made big profit on NBA. Followed all their rules, sent every document they requested and even completed live KYC verification.

This is the email I got:



Hello Ninos,

We are writing to inform you that your account has been closed and funds confiscated due to breach of the following terms and conditions.

3.7. Closing a Registered Account

3.7.2. The Company reserves the right to close a Registered Account and to refund to the Account Holder thereof the available to bet balance, subject to the deduction of relevant withdrawal charges, at the Company’s absolute discretion. Furthermore, the Company reserves the right to close a Registered Account and confiscate any existing funds in case of a breach of the Terms and Conditions and/or the evidence of the abuse/fraud is found.

Kind regards

In the rule 3.7.2. they simply mention that they have the right to confiscate my balance and close my accounts. They mention "breach of TOS or evidence of abuse/fraud is found). I have simply been betting on NBA (1x2, handicaps and player props) NONE OF THIS HAS BEEN "abuse" or fraud, and I have saved a video proof of all my bets placed including my transactions (deposits + withdrawals). They are just using a bullshit excuse to pull of a scam.

I have replied to their email asking for an explanation or any evidence to back up their decision, but expecting them to ghost me or just pull some BS excuse (similar to how their incompetent livechat barely could communicate). I guess Epicbet is still a new and small sportsbook/casino so not surprised they scammed me like this. They don't have many reviews or posts on forums. I'm not sure how active they are on social media and gambling forums like this but hopefully someone sees this. If they ignore me I will contact my lawyer and see what can be done through a dispute with their license holder.

I was told a user by name of @holydarkness is very helpful in these sort of cases, if anybody knows how to get his attention or anyone with any insight/ help at all, everything would be very appreciated. Please also let me know if I need to update my post. Thanks.

[Blossom15]

Wow man, this is honestly just messed up. really sorry you’re going through this bs.

You played fair, verified everything, followed their process, then as soon as you win big, they shut you down? sounds like a straight up scam. These betting sites love to take your money when you're losing, but the moment you get lucky and win, suddenly you're "under investigation"... yeah right.

Honestly, that "rule" they quoted is just a blanket excuse to do whatever they want. "at our absolute discretion"? come on. it's like they wrote it so they can legally scam ppl whenever it's convenient.

It’s good that you saved video proof and all your transactions, that’s gonna help a lot if you push this legally. i’d definitely try to go through their license holder or regulatory body if they have one (tho not all of them do... sketch af).

Keep us updated, seriously hope you get your money back. and thanks for warning others too, a lot of ppl prob wouldn’t even know this site was shady til it’s too late.

[Coyster]

Never heard of this casino before, i am sure they never wanted to pay you your winnings and that is why they came up with the bullshit, the pattern is similar with many casinos too. They also didn't tell you the exact terms of service your broke, they are basically just saying that "hey we have the right to confiscate your winnings and refuse to pay".

I was told a user by name of @holydarkness is very helpful in these sort of cases, if anybody knows how to get his attention or anyone with any insight/ help at all, everything would be very appreciated. Please also let me know if I need to update my post. Thanks.

Since it is a new casino, i don't know if holydarkness would have any contact there, but let us wait for his reply. If you cannot get a solution here in the forum, you'd have to move over to askgamblers, but let us wait.

[Trêvoid]

Post on Trustpilot, AskGamblers, and other forums/ Casinos sometimes resolve issues to avoid reputational damages.

[Zwei]

I was told a user by name of @holydarkness is very helpful in these sort of cases, if anybody knows how to get his attention or anyone with any insight/ help at all, everything would be very appreciated.

you already taged him, so when he is free he will reply to you.

first time i have even heard of this casino, but surprisingly they have an ANN on the forum: https://bitcointalk.org/index.php?topic=5501125.0
their representative was last online on april 2, so i would suggest you send them a PM and make a post in their thread to get their attention.

[The Cryptovator]

Can you please add a few more documents? You can add your deposit history and chat history with them. Just hide your personal credentials to protect your privacy. Also make sure you haven't tried to cheat the sportsbook as well. Because they might publish their report as well if necessary, which would lead to false accusations. I want to believe you are telling the truth and sorry for your loss.

I noticed from their announcement thread that the official representative of Epicbet is still active. But they aren't active on their official thread. Right now I have made a reply there about your accusation. I believe they will notice it and might come to make a solution if they really care about forum reputation.

[holydarkness]

Holy is here. Sorry that I can't attend it earlier [Coyster, thanks for the PM, I got it]. Yesterday was Sunday, and mostly I spent Sunday doing hard labor that is also at times known as house cleaning and fixing things, and come to the forum rather exhausted just to update my list.

Anyway, given this thread has been made known to the casino rep through a post in their ANN, I'll jot it in my notebook and wait for couple of days, see if they come back online and address this matter, before I start to chase a more direct means of contact.

[The Cryptovator]

Epicbet hasn't responded to this accusation yet. I left negative feedback on their representative's profile. So once they become online, they will notice their red tag; I hope they will come here from the reference link. I am expecting a reasonable solution and explanations from them. We have to wait for them to come online.

Out of that, when you decide to gamble on a site, please check if they are active or not. Visit their announcement threads and read reviews of what others wrote. So you will have knowledge about their platform. That's how you can reduce the potential risk of losing funds on such a platform.

[GxSTxV]

It’s very hard to find a solution or get in touch with such casinos that are not representing their casino in communities, not hiring representatives to make things easier between their tech support and customers. Your case most likely will take longer than regular ones, hopefully someone from their team will see the topic and answer you with a solution or an explanation at least.
I’m sure it’s frustrating to get ripped with such an amount, low support and no clear answer for your case, I hope you choose a better casino next time where they offer better customer support and trusted among gambling communities.

Surely holy and more reliable members of our community will do their best to help, your best choice now is to wait.

[owlcatz]

Wow. Yeah. Fuck that place...

[JeromeTash]

The confidence you had to deposit such amounts of funds in less known casino is unmatched! I just got to know about this casino after your scam accusation, and I hope they do come around and make a clear explanation as to why they closed the accounts. We need to hear straight forward things like opening multiple accounts, cheating the system etc and not some broad fake reasons like them reserving the right to close an account at any time they want.

[EpicCharles]

Dear Bitcointalk Forum Community,

Firstly, I would like to acknowledge that I haven’t been very active on the forum recently, which is unfortunate. I appreciate those who brought this matter to my attention.

The serious accusations raised in the thread came as a surprise, especially considering that hundreds of clients deposit and withdraw funds—including crypto—on a daily basis without issues. As I am not directly involved in fraud-related investigations and primarily engage with clients, I took the time to thoroughly check the matter with our internal teams.

After investigating the case, our security team at Epicbet identified a breach of our Terms and Conditions, which Terms are designed to ensure integrity and curtail abuse, such as the use of multiple accounts, abuse of bonuses, and syndicate betting, among others. Due to data protection, privacy, and internal security protocols, we are unable to disclose details around these specific circumstances publicly.

It is important to highlight that while such extreme measures are rarely necessary, we have a responsibility to act decisively when certain behaviors or circumstances come to light that could put our business at risk. These actions, though difficult, are essential to safeguard the integrity and future of our organization.

As a representative, I fully understand how this action may appear unfair from an external perspective. However, based on the materials reviewed and considering that the user in question has not disclosed all relevant details publicly, the decision is justified.

Furthermore, our team remains in active correspondence with the user, who retains the right to contest the decision.

Should the community have additional questions, I will be monitoring this thread and will provide further clarification where possible, while respecting our internal policies.

[Coyster]

After investigating the case, our security team at Epicbet identified a breach of our Terms and Conditions, which Terms are designed to ensure integrity and curtail abuse, such as the use of multiple accounts, abuse of bonuses, and syndicate betting, among others. Due to data protection, privacy, and internal security protocols, we are unable to disclose details around these specific circumstances publicly.

Nobody is asking you to post any sensitive information publicly in this thread, neither is anyone requiring of you to expose the methods you use in detecting people you claim breach your terms and conditions. That being said, it is only reasonable that you state what exact terms the OP broke, you cannot just generalize it, what was OP's offence?

[holydarkness]

Dear Bitcointalk Forum Community,

Firstly, I would like to acknowledge that I haven’t been very active on the forum recently, which is unfortunate. I appreciate those who brought this matter to my attention.

The serious accusations raised in the thread came as a surprise, especially considering that hundreds of clients deposit and withdraw funds—including crypto—on a daily basis without issues. As I am not directly involved in fraud-related investigations and primarily engage with clients, I took the time to thoroughly check the matter with our internal teams.

After investigating the case, our security team at Epicbet identified a breach of our Terms and Conditions, which Terms are designed to ensure integrity and curtail abuse, such as the use of multiple accounts, abuse of bonuses, and syndicate betting, among others. Due to data protection, privacy, and internal security protocols, we are unable to disclose details around these specific circumstances publicly.

It is important to highlight that while such extreme measures are rarely necessary, we have a responsibility to act decisively when certain behaviors or circumstances come to light that could put our business at risk. These actions, though difficult, are essential to safeguard the integrity and future of our organization.

As a representative, I fully understand how this action may appear unfair from an external perspective. However, based on the materials reviewed and considering that the user in question has not disclosed all relevant details publicly, the decision is justified.

Furthermore, our team remains in active correspondence with the user, who retains the right to contest the decision.

Should the community have additional questions, I will be monitoring this thread and will provide further clarification where possible, while respecting our internal policies.

So, basically it can be anything from the first clause in your ToS, to the very last one? A little bit more specific would help, something like "point 2.1. the use of and-so-on-and-so-on" little bit more specific. We are fair here, if the casino is indeed the one being abused, we won't side with the players, but if the players are the one that wrongfully accused, we should sort it out, which... we can start with being a tad bit more specific.

[Zwei]

Should the community have additional questions, I will be monitoring this thread and will provide further clarification where possible, while respecting our internal policies.

as others have said already, your response is lacking.
you need to be more specific on why you confiscated his balance, because you are basically saying he breached the terms, and your proof is "trust me bro". sorry, but that doesn't fly here.

I have simply been betting on NBA (1x2, handicaps and player props) NONE OF THIS HAS BEEN "abuse" or fraud, and I have saved a video proof of all my bets placed including my transactions (deposits + withdrawals). They are just using a bullshit excuse to pull of a scam.

i have missed this part last time, but can you edited your post to include the video so we can check the bets? (make sure it does't include any personal info first)

[0x819182]

Epicbet holds an Estonian gambling license. The owners are reputable businessmen — the guys who sold Coolbet for €150 million.

The gambling license is registered under a company called DUCKS IN A ROW OÜ:
https://www.inforegister.ee/en/16754451-DUCKS-IN-A-ROW-OU/
(You can find the owner's email address there.)

If you're interested in contacting the Estonian Tax and Customs Board:

If you encounter problems with gambling operators on the list that cannot be resolved by contacting the operator directly, you can email the Estonian Tax and Customs Board at hasart@emta.ee.

[JeromeTash]

-snip-
As a representative, I fully understand how this action may appear unfair from an external perspective. However, based on the materials reviewed and considering that the user in question has not disclosed all relevant details publicly, the decision is justified.

Furthermore, our team remains in active correspondence with the user, who retains the right to contest the decision.

Should the community have additional questions, I will be monitoring this thread and will provide further clarification where possible, while respecting our internal policies.

Disclosing what OP did is not wrong at all. We want word from you telling us that OP's account was closed because he cheated or when against this term or that term. The way you generalize is similar to a court sentencing someone to jail but don't specify what exactly he did. They just say he "broke the law do he will go to jail for 10 years".

Since when did we start hiding criminal offences from the public? 

[Coyster]

Epicbet holds an Estonian gambling license. The owners are reputable businessmen — the guys who sold Coolbet for €150 million.

Who are you to them? You created this account and immediatley posted "praises" about the casino in question with a story on why they are "reputable", i think that is suspicious. That being said, this is not a debate on their reputation, they cannot block a customers account and tell everyone to trust them that they are right, they should provide some data to back their actions.

[EpicCharles]

Well, to be honest, what happened was that several accounts were created using the same or related IP addresses. The purpose was to increase betting limits and take advantage of a good offer. This wasn’t a one-time thing—it was done repeatedly, and our team confirmed it was syndicate betting. That’s a pretty serious violation.

And just to be clear, it definitely wasn’t because someone happened to win on NBA bets or anything like that.

I really can’t share much more than this—not because I don’t want to, but simply because I’m not part of that department, and I don’t have access to all the details. Honestly, it’s probably for the best that some info stays restricted.

As for the OP, he had every chance to provide more context or continue the conversation, but I doubt he will—or even come back to post here at all.

[The Cryptovator]

Epicbet holds an Estonian gambling license. The owners are reputable businessmen — the guys who sold Coolbet for €150 million.

The gambling license is registered under a company called DUCKS IN A ROW OÜ:
https://www.inforegister.ee/en/16754451-DUCKS-IN-A-ROW-OU/
(You can find the owner's email address there.)

If you're interested in contacting the Estonian Tax and Customs Board:

If you encounter problems with gambling operators on the list that cannot be resolved by contacting the operator directly, you can email the Estonian Tax and Customs Board at hasart@emta.ee.

Bla... Bla.... Bla...

To be honest I was wondering whether to remove my negative feedback that I left for Epicbet since they aren't responding on the thread. I left it to make them aware and attend to this thread as soon as possible. Since they replied and are still engaged in the discussion, I thought to remove the feedback for now until they become proven scammers. But your reply forces me to think again about removing my feedback until a resolution comes.

You seem to have just created the account to vouch for Epicbet, which is look suspicious to me. If a reputable member of the forum vouches for Epicbet, then it is considerable. I will wait for a resolution. Please send me a DM when the thread mark is solved.