Made a deposit of 100 dollars, then won 400 on sports bets. The account was not limited and is not limited to this day, but, however, when trying to withdraw - I was asked to name my other accounts and then all my questions were answered with a counter question about my second accounts, without providing any evidence. Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts. Which sounds absurd, because it is impossible to register more than once for the same mailing address. Then on 23.03 I write a letter asking to look into the situation to
compliance@rollbit.com. In response, they confirm receipt of the complaint from me and send a questionnaire with questions, also mentioning that they will respond within 20 days. I sent the questionnaire back on 24.03. For 20 days they did not write to me anything else, on the 21st I asked them in another letter about how the process was progressing, to which I still have not received any response. And today it turns out that the casino has been ignoring me for 27 days.
Not only do they accuse me absolutely groundlessly (and not only me, judging by the huge number of similar complaints), but they also stop responding, thereby showing their indifference to the problem. Do you still think that Rollbit is a large, decent casino that respects its customers?! I thought so too before I tried to withdraw a small amount of $ 400.
I will immediately answer the obvious questions that will come below from the casino's defenders:
1) I did not use VPN
2) No one in my apartment or family has other Rollbit accounts
3) Neither do my neighbors
4) I place bets from a country permitted by the rules
5) Yes, I definitely have one account. I checked everything, accidental re-registration is excluded
