Betcoin.AG issues public apology for lies

[UberV]

Since the bookmaker's representative publicly insulted me and lied, and then I use the right to moderate the chat, does not allow leaving messages, I create this topic.


My complaint to the representative of Betcoin.AG
A brazen, shameless boor allowed himself a public insult https://bitcointalk.org/index.php?topic=1616139.msg65324944#msg65324944
Requirement: Public apology


It all started when I simply asked the casino to verify my account before the game started. What seemed like a simple request was perceived extremely negatively and resulted in public insults from the casino.

I will try to describe as briefly as possible the reason for my request to verify my account before the game started.
I have been living in another country for quite a few years now and I recently received a document certifying my residency in another country.
If you live in one of the European countries, then most likely you have never encountered racism against you, just because your passport belongs to the "wrong" country. But now I have almost a second citizenship and casinos have opened for me where registration was previously prohibited. Why do I ask for verification before starting the game? Because it turns out that the document issued to me in a new country is not recognized by every automatic verifier!!! I described the whole situation in the casino in advance (which I will not specify), I received a clear, understandable answer in the chat that there would be no problems, that verification never happens for amounts below 2 thousand dollars and other lies ... At the first attempt to withdraw money, I encountered a problem where the verifier did not accept my document and after the investigation they refused to pay me the winnings! Fortunately, using the Askgamblers platform, I managed to defend justice and the winnings were paid. However, all this cost me nerves and I would not like to get into such a situation again. And the problem is aggravated by the fact that the casino has no responsibility for its actions. In fact, in the worst case, they will simply return your money to you and also get approval from the community, how good they are. Any fines for theft are not considered at all.
valuable experience: 1. in the support chat they lie to you (or unknowingly tell you a lie), in the end they will always poke you in the company's rules. 2. There is a risk that my new document will not be accepted and I will get problems again.


But I still want to continue betting. I carefully selected a casino with a history and the platform suits me more than. I open the support chat and start asking about my new country, that everything is allowed. Remembering that they lie in the chat, I double-checked it in the rules. everything is fine. And then I start asking about the verification process, how it will go. To which the chat worker begins to assure me that you can safely make a deposit and bets, we almost never have verifications. Then I describe my situation and say that if it does happen, will I have any problems? And then the operator replies that you can't register with us with your passport! I get a complete contradiction!!! On the one hand, I have every right to register and place bets, on the other hand, my passport is not accepted. But I don't need it if I have an ID of another country! I decide that why should I risk it, I just need to go through verification and everything will be resolved at once!!! WITHOUT any guesswork!
And so I simply ask to verify my account to eliminate any problems. Just resolve this issue from the very beginning!!! To which they reply that you will not be verified. And so I write a post on the Bitcointalk forum, in which I point out that my request does not violate the casino rules in any way and that, within the framework of fair play, the casino could conduct verification and close my issue. To which I encountered a clear negative indication from the community that why am I asking for such a thing, that "we don't do that". This turned me on even more, when slaves tell you that you have to obey, we all obey, this makes you argue even more!
I gave examples in which early account verification is not just a rule of good manners, but it is also a guarantee of fair play for the player and compliance with the rules of the casino license agreement! Which is in the best traditions that the entire world community should strive for - verification before the start of the game! Because verification after the game is fraud on the part of the casino! YOU can lose as much as you want without verification, but in case of a win, we will definitely check you! very comfortable ...

And here is the culmination. The bookmaker's representative appeared.
As usual, in his boorish manner, he begins to publicly insult me. He calls me almost a malicious multi-account user and I WANTED to deceive them! Most importantly, this boor called me "a liar who will be one for the rest of his life" !!!

I just wanted to get verified before I started playing! But instead, the casino rep is throwing mud at me and accusing me of something that didn't even happen.

After that, Betcoin.AG starts deleting my posts to give the impression that I admitted my guilt (who knows what to admit here) and essentially does not allow me to point out the lies on the part of the casino!!!

He points out that it turns out that I already had other accounts before and that I am so bad that I deliberately disguised myself using another account. Can YOU directly answer that there was not a single bet or deposit on the old account, just like on this one??? And now they write to me that they will steal my deposit if I make it, because of multi-accounting! All this is written in a very rude manner! Are YOU out of your mind? You declare to the entire forum that you are stealing other people's deposits without having a good reason! That an account without a deposit is generally considered inactive and cannot be considered a multi-account!!! But apparently you only dream of stealing other people's deposits, and are looking for a convenient moment!
Earlier I already wrote a comment like "you have nothing to fear if you are a regular user. Play and everything will be fine" NO WILL NOT be fine!!! You see that it doesn't take much to steal your deposit! And do you know that the casino prohibits the use of VPN services??? So who knows, maybe if you turn it on online, they will steal all your winnings and deposit. Who knows!

Betcoin.AG you accuse me of lying, because how exactly did I lie to you??? All I wanted was to pass account verification! Even if I didn't pass it. That's where it all ended. But why do you stubbornly demonstrate that fair play is not for you???

I demand an apology and the deletion of this post https://prnt.sc/b7HNt00EF_q2

[holydarkness]

Three points:

First, I don't think this count as a scam, there is no fund being in dispute. So this thread does not belong here. I'm not even sure where it belongs. Gambling boards, maybe.

Second, continuing my post that I made on their ANN, that I deliberately not continue so we don't have that multiple-simultaneous-threads issue,

[...]
So, yes, you have your right to feel concerned and have the urge to perform KYC before it will be asked in the future.

Do they have to follow your request, though? No. Why? I'll redirect the discussion and try to explain it to you in your own thread.

And those above, are written with a deliberate disregard to David's revelation of your previous inquiry about your eligibility while being in restricted territory, because that too will be addressed in your own thread.

Do they have to follow your request though? No. Why? Because it is within their right to ask for KYC, but it's not under player's right to ask to be verified as the player wished. I've raked through their ToS for this. Quite counterproductive, I'll have to say, but it's their platform their rule here.

Plus,



Third,

[...] 2. There is a risk that my new document will not be accepted and I will get problems again.[...]

But I still want to continue betting. I carefully selected a casino with a history and the platform suits me more than. I open the support chat and start asking about my new country, that everything is allowed. Remembering that they lie in the chat, I double-checked it in the rules. everything is fine. And then I start asking about the verification process, how it will go. To which the chat worker begins to assure me that you can safely make a deposit and bets, we almost never have verifications. Then I describe my situation and say that if it does happen, will I have any problems? And then the operator replies that you can't register with us with your passport! I get a complete contradiction!!! On the one hand, I have every right to register and place bets, on the other hand, my passport is not accepted. But I don't need it if I have an ID of another country! I decide that why should I risk it, I just need to go through verification and everything will be resolved at once!!! WITHOUT any guesswork![...]

For the above paragraph being quoted, the answer is "yes, you will get in problem again". Why? Well, I have to digest the part on the second quoted paragraph, but I believe that's the answer to their refusal and key to get to the bottom of your issue, as well as answering your question about how you're allowed to play but not to verify with your passport.

This is their ToS,



help me understand your residency status by answering these: does having properly documented and being the resident of the new country you're in revoke the citizenship status of your previous country?

[UberV]

Got it.
Usually this restriction is only related to the license issue in providing access to services. That is, you can't use them if you don't have permission. But in the last screenshot it is written that even if you have permission due to your second citizenship, you are still prohibited from betting if the first one contradicts our prohibitions... Very strange. What is this? Racial hatred???
OK, in my case there is no other way but to admit that according to this rule I don't have the right to bet in this casino.
OK, I have to admit that the casino is not obliged to fulfill the banal requests of its clients to verify the account before starting the game. However, this is the problem! If it was obliged to do this, I would have simply pointed it out to them in the support chat. But I wanted to point out to the whole community that this action is contrary to fair play! And that the Casino should not prohibit verification before starting the game! Simply because such a refusal is bad form for a casino and is one of the types of fraud - "you are allowed to lose all your money, but in case of winning, you will definitely be checked"

And most importantly. Why does a casino representative allow himself to rudely call me "liar for the rest of the life" What was my lie? Why does a casino representative allow himself to make such statements? I demand an apology and the removal of this phrase!

[holydarkness]

Got it.
Usually this restriction is only related to the license issue in providing access to services. That is, you can't use them if you don't have permission. But in the last screenshot it is written that even if you have permission due to your second citizenship, you are still prohibited from betting if the first one contradicts our prohibitions... Very strange. What is this? Racial hatred???
OK, in my case there is no other way but to admit that according to this rule I don't have the right to bet in this casino.
OK, I have to admit that the casino is not obliged to fulfill the banal requests of its clients to verify the account before starting the game. However, this is the problem! If it was obliged to do this, I would have simply pointed it out to them in the support chat. But I wanted to point out to the whole community that this action is contrary to fair play! And that the Casino should not prohibit verification before starting the game! Simply because such a refusal is bad form for a casino and is one of the types of fraud - "you are allowed to lose all your money, but in case of winning, you will definitely be checked"

And most importantly. Why does a casino representative allow himself to rudely call me "liar for the rest of the life" What was my lie? Why does a casino representative allow himself to make such statements? I demand an apology and the removal of this phrase!

I think it's more of them being clear and transparent rather than trying to selectively cater their player based on ethnicity.

It's been quite a long debate and discussion and a confusion on this board across several threads and cases about what defined as "residency". Every casinos have their own definition and how they treat certain nationality on their prohibited jurisdiction when the subject is being abroad and into not-prohibited. Some describe residency as what's written in your birth certificate. No matter if you're [let's say] a Sudanese taking a trip to Hawaii, you're still not allowed to play. Some define residency as the soil where your feet stand. So an American is allowed to take a trip to Mexico and access the site.

The definition is rather blurry.

Betcoin, though, seemed to choose to be very specific in the status of who allowed to play in their site and not.

And again, this is not because they prefer certain nationalities instead of others, it's more because they [well, every other casisnos too, actually] need to comply with the regulation of each country. Some country don't allow their citizen to gamble, some country require extra license for the casino to operate, of which lacking of it made the casino not allowed to cater players from said country.

[UberV]

Got it.
Usually this restriction is only related to the license issue in providing access to services. That is, you can't use them if you don't have permission. But in the last screenshot it is written that even if you have permission due to your second citizenship, you are still prohibited from betting if the first one contradicts our prohibitions... Very strange. What is this? Racial hatred???
OK, in my case there is no other way but to admit that according to this rule I don't have the right to bet in this casino.
OK, I have to admit that the casino is not obliged to fulfill the banal requests of its clients to verify the account before starting the game. However, this is the problem! If it was obliged to do this, I would have simply pointed it out to them in the support chat. But I wanted to point out to the whole community that this action is contrary to fair play! And that the Casino should not prohibit verification before starting the game! Simply because such a refusal is bad form for a casino and is one of the types of fraud - "you are allowed to lose all your money, but in case of winning, you will definitely be checked"

And most importantly. Why does a casino representative allow himself to rudely call me "liar for the rest of the life" What was my lie? Why does a casino representative allow himself to make such statements? I demand an apology and the removal of this phrase!

I think it's more of them being clear and transparent rather than trying to selectively cater their player based on ethnicity.

It's been quite a long debate and discussion and a confusion on this board across several threads and cases about what defined as "residency". Every casinos have their own definition and how they treat certain nationality on their prohibited jurisdiction when the subject is being abroad and into not-prohibited. Some describe residency as what's written in your birth certificate. No matter if you're [let's say] a Sudanese taking a trip to Hawaii, you're still not allowed to play. Some define residency as the soil where your feet stand. So an American is allowed to take a trip to Mexico and access the site.

The definition is rather blurry.

Betcoin, though, seemed to choose to be very specific in the status of who allowed to play in their site and not.

And again, this is not because they prefer certain nationalities instead of others, it's more because they [well, every other casisnos too, actually] need to comply with the regulation of each country. Some country don't allow their citizen to gamble, some country require extra license for the casino to operate, of which lacking of it made the casino not allowed to cater players from said country.

ok
Indeed, some casinos are not very clear about this rule. While Betcoin.AG has it absolutely clear without any possibility of misinterpretation.

Could you please invite Betcoin.AG to this thread and comment on what exactly I lied about? This was a very rude comment towards me. After that, I was blocked from commenting. I was not trying to deceive anyone! I wanted to honestly get permission to play or not. And that would have been the end of it! Will he be able to consider deleting this post accusing me of something I did not do???

[holydarkness]

ok
Indeed, some casinos are not very clear about this rule. While Betcoin.AG has it absolutely clear without any possibility of misinterpretation.

Could you please invite Betcoin.AG to this thread and comment on what exactly I lied about? This was a very rude comment towards me. After that, I was blocked from commenting. I was not trying to deceive anyone! I wanted to honestly get permission to play or not. And that would have been the end of it! Will he be able to consider deleting this post accusing me of something I did not do???

Sorry, but I think I'm a bit lost here. What lie is this that you're talking about? Those are a real multiple wall of text on their ANN, I don't plan to read them all again to get the part being referenced here, if you can straightly point me out here.

[robelneo]

Requirement: Public apology
Fine: 0.0001BTC

So this is the new scam format complaint here? And in your title you are asking 1 BTC and a public apology, did they post your identity and your face or is it just your ego that was wounded, If a casino does not fit you there are a lot of casinos to play.

[UberV]

Requirement: Public apology
Fine: 0.0001BTC

So this is the new scam format complaint here? And in your title you are asking 1 BTC and a public apology, did they post your identity and your face or is it just your ego that was wounded, If a casino does not fit you there are a lot of casinos to play.

ok. you are right. there is no option to demand financial compensation. i removed it.
however i have the right to demand to remove a post with public insults if the moderator doesn't care about all this!

[UberV]

ok
Indeed, some casinos are not very clear about this rule. While Betcoin.AG has it absolutely clear without any possibility of misinterpretation.

Could you please invite Betcoin.AG to this thread and comment on what exactly I lied about? This was a very rude comment towards me. After that, I was blocked from commenting. I was not trying to deceive anyone! I wanted to honestly get permission to play or not. And that would have been the end of it! Will he be able to consider deleting this post accusing me of something I did not do???

Sorry, but I think I'm a bit lost here. What lie is this that you're talking about? Those are a real multiple wall of text on their ANN, I don't plan to read them all again to get the part being referenced here, if you can straightly point me out here.

I'm talking about the post #3565  in topic https://bitcointalk.org/index.php?topic=1616139.new#new

I believe that a company representative has no right to insult people. And I am specifically insulted by these statements:
"Perhaps you were going to get someone else to verify for you."  and "now you will look like a liar for the rest of the life of your BitcoinTalk account."

[memehunter]

OP I just wanted to ask something (I am not trolling so please don't get me wrong), do you think, the below two statements are the same?

1.)

and now you will look like a liar

and,

2.) You are a liar.

IMO the second is direct assertion but the first one is not. I mean, it would be interpreted as you are not a liar but your future conduct can be perceived as untruthful because of your present behaviour. Betcoin did not give you a negative tag or anything, they just expressed their mind in the least assertive way. This much freedom is needed on the argument level for freely speaking our minds. It is not a big deal. Don't make it a prestige issue.
One more thing, you asking for 1BTC as compensation lol even if for a second let's assume Betcoin is at fault, how did you come up with the number of 1BTC? I mean, why not 10 or even 100 BTC?  . Don't get me wrong but I want to understand the thought process behind your evaluation of your prestige here.

 

[holydarkness]

ok
Indeed, some casinos are not very clear about this rule. While Betcoin.AG has it absolutely clear without any possibility of misinterpretation.

Could you please invite Betcoin.AG to this thread and comment on what exactly I lied about? This was a very rude comment towards me. After that, I was blocked from commenting. I was not trying to deceive anyone! I wanted to honestly get permission to play or not. And that would have been the end of it! Will he be able to consider deleting this post accusing me of something I did not do???

Sorry, but I think I'm a bit lost here. What lie is this that you're talking about? Those are a real multiple wall of text on their ANN, I don't plan to read them all again to get the part being referenced here, if you can straightly point me out here.

I'm talking about the post #3565  in topic https://bitcointalk.org/index.php?topic=1616139.new#new

I believe that a company representative has no right to insult people. And I am specifically insulted by these statements:
"Perhaps you were going to get someone else to verify for you."  and "now you will look like a liar for the rest of the life of your BitcoinTalk account."

Well, do you have another account before, asked about the residency/citizenship arrangement and prohibition like what's described in that question before, and later created another account recently to ask similar things?

[Betcoin.AG]

This user lied multiple times about the conversations he had with our team. He also falsified his information by coming into support with different information after he had been told that he could not play with us. We recommend that no one do business with him, as he is highly likely to scam. We will also be ensuring that he is added to a blacklist so that other casinos don't fall prey to his tactics.

[AHOYBRAUSE]

Requirement: Public apology
Fine: 0.0001BTC

So this is the new scam format complaint here? And in your title you are asking 1 BTC and a public apology, did they post your identity and your face or is it just your ego that was wounded, If a casino does not fit you there are a lot of casinos to play.

Another day another funny scam accusation thread that is far from anything we have seen before. So now this section is used to ask sites for a public apology? I mean come one. OP took the time to write such a long opening post just for this?? I mean it7s funny and entertaining, but also kinda silly. OP should just move on and that's it. This is not the right section for feelings that got hurt. 

[Zwei]

they made it crystal clear you are not welcome to play on their casino as they don't accept players from were you are from.
but instead of acknowledging that and finding another place to play, here you are here acting like a little bitch that got her feeling hurt, trying to force them to give you a public apology and pay you a 1 BTC fine. lol

you are just making a joke of yourself and wasting everyone time here with this false scam accusation.
lock the thread and move on dude.

[UberV]

they made it crystal clear you are not welcome to play on their casino as they don't accept players from were you are from.
but instead of acknowledging that and finding another place to play, here you are here acting like a little bitch that got her feeling hurt, trying to force them to give you a public apology and pay you a 1 BTC fine. lol

you are just making a joke of yourself and wasting everyone time here with this false scam accusation.
lock the thread and more on dude.

I don't understand why you write such comments.
The question is very simple:
1. I created an account.
2. If I make a deposit, will I even be allowed to play to lose my money!
Why do you all ignore this topic???

I have already admitted many times that according to the rules I cannot be allowed to play. Thanks holydarkness, the screenshot clearly shows everything.

In my specific case, I had doubts that the chat worker is competent in this matter. Therefore, I decided not to guess, and to take the simplest step, as it seemed to me, - to request verification of my account!

Instead of you starting to condemn the casino, for they certainly oppose the rules of fair play, you start pointing out that I have no rights. Are you out of your mind? That's not how the community works!

And now the casino representative is blacklisting me for something I didn't even do??? Apparently, the way I exposed their tactics to steal money really hurt them!

Until each of you understands that casinos like Betcoin.AG intentionally create unfair play by pushing verification to the last stage. And even if the player asked for verification in advance, they do everything they can to prevent it!!! Read this part of the text! And finally, start working as a community that will condemn the scammers! If the casino refuses to provide verification before the start of the game, then this should dramatically lower its reputation!!! You as a community should not side with the casino, you all as one should support anyone who asks for verification before the start of the game. And the casino, in turn, if it does not want to deal with the client, should simply send a letter that says - "sorry, but you have not passed verification" THAT'S IT!!! SHORT STORY!!!

[Betcoin.AG]

I don't understand why you write such comments.
The question is very simple:
1. I created an account.
2. If I make a deposit, will I even be allowed to play to lose my money!
Why do you all ignore this topic???

I have already admitted many times that according to the rules I cannot be allowed to play. Thanks holydarkness, the screenshot clearly shows everything.

In my specific case, I had doubts that the chat worker is competent in this matter. Therefore, I decided not to guess, and to take the simplest step, as it seemed to me, - to request verification of my account!

Instead of you starting to condemn the casino, for they certainly oppose the rules of fair play, you start pointing out that I have no rights. Are you out of your mind? That's not how the community works!

And now the casino representative is blacklisting me for something I didn't even do??? Apparently, the way I exposed their tactics to steal money really hurt them!

Until each of you understands that casinos like Betcoin.AG intentionally create unfair play by pushing verification to the last stage. And even if the player asked for verification in advance, they do everything they can to prevent it!!! Read this part of the text! And finally, start working as a community that will condemn the scammers! If the casino refuses to provide verification before the start of the game, then this should dramatically lower its reputation!!! You as a community should not side with the casino, you all as one should support anyone who asks for verification before the start of the game. And the casino, in turn, if it does not want to deal with the client, should simply send a letter that says - "sorry, but you have not passed verification" THAT'S IT!!! SHORT STORY!!!

What you scammers don't understand is that we don't need verification most of the time. We are able to turn down your business before you even play now. That takes away your ability to cheat us and then run to forums to extort us for your stolen money. Yet, here you are. Desperately trying to find a way to cling onto the days of the past when you could abuse casinos and then run to forums with a sob story. You are toast. Get a real job. Your days of scambling are over.

[UberV]

I don't understand why you write such comments.
The question is very simple:
1. I created an account.
2. If I make a deposit, will I even be allowed to play to lose my money!
Why do you all ignore this topic???

I have already admitted many times that according to the rules I cannot be allowed to play. Thanks holydarkness, the screenshot clearly shows everything.

In my specific case, I had doubts that the chat worker is competent in this matter. Therefore, I decided not to guess, and to take the simplest step, as it seemed to me, - to request verification of my account!

Instead of you starting to condemn the casino, for they certainly oppose the rules of fair play, you start pointing out that I have no rights. Are you out of your mind? That's not how the community works!

And now the casino representative is blacklisting me for something I didn't even do??? Apparently, the way I exposed their tactics to steal money really hurt them!

Until each of you understands that casinos like Betcoin.AG intentionally create unfair play by pushing verification to the last stage. And even if the player asked for verification in advance, they do everything they can to prevent it!!! Read this part of the text! And finally, start working as a community that will condemn the scammers! If the casino refuses to provide verification before the start of the game, then this should dramatically lower its reputation!!! You as a community should not side with the casino, you all as one should support anyone who asks for verification before the start of the game. And the casino, in turn, if it does not want to deal with the client, should simply send a letter that says - "sorry, but you have not passed verification" THAT'S IT!!! SHORT STORY!!!

What you scammers don't understand is that we don't need verification most of the time. We are able to turn down your business before you even play now. That takes away your ability to cheat us and then run to forums to extort us for your stolen money. Yet, here you are. Desperately trying to find a way to cling onto the days of the past when you could abuse casinos and then run to forums with a sob story. You are toast. Get a real job. Your days of scambling are over.

Verification is not necessary for you! It's for the clients!
Why are you calling me a scammer if I've never placed a single bet with you???
Your job was not to be rude! If you had smiled from the very beginning and offered me verification in a kind manner, and after I did, dispelled all doubts that I "allegedly wanted to deceive someone." You would have simply sent me a letter stating that verification had not been completed and sent me the rule that holydarkness sent me. That's the end of the story!

You think that I created a second account to hide... I sincerely don't remember when it was and what I discussed there!!! Take it easy!

I've already proven to you that your refusal to verify is a direct step towards unfair play! Why are you starting to attack me?

[Zwei]

I don't understand why you write such comments.

that's the problem, you don't understand.

The question is very simple:
1. I created an account.
2. If I make a deposit, will I even be allowed to play to lose my money!
Why do you all ignore this topic???

why would you play at a casino you are restricted from in the first place? that's the real question.

In my specific case, I had doubts that the chat worker is competent in this matter. Therefore, I decided not to guess, and to take the simplest step, as it seemed to me, - to request verification of my account!

Instead of you starting to condemn the casino, for they certainly oppose the rules of fair play, you start pointing out that I have no rights. Are you out of your mind? That's not how the community works!

And now the casino representative is blacklisting me for something I didn't even do??? Apparently, the way I exposed their tactics to steal money really hurt them!

you didn't expose shit and they did the right thing by blacklisting you.
and please explain how are they stealing money when they only refused to verify someone (you) who isn't even allowed to play there in the first place? what kind of logic is this.

Until each of you understands that casinos like Betcoin.AG intentionally create unfair play by pushing verification to the last stage. And even if the player asked for verification in advance, they do everything they can to prevent it!!! Read this part of the text! And finally, start working as a community that will condemn the scammers! If the casino refuses to provide verification before the start of the game, then this should dramatically lower its reputation!!! You as a community should not side with the casino, you all as one should support anyone who asks for verification before the start of the game. And the casino, in turn, if it does not want to deal with the client, should simply send a letter that says - "sorry, but you have not passed verification" THAT'S IT!!! SHORT STORY!!!

why would we condemn them when they didn't scam you, you lost no money and they are simply refusing you service, which is within their rights.
again, lock the thread and move on, stop making a joke of yourself.

[khaled0111]

...

We are not syding by the casino but we can’t also support your case as you have violated their terms, and as far I can see you did it intentionally. No one can support you.
The best you can wish for is that they will refund your initial deposit and if they don’t, no one can blame them as they are actig as per their terms.

[UberV]

I don't understand why you write such comments.

that's the problem, you don't understand.

The question is very simple:
1. I created an account.
2. If I make a deposit, will I even be allowed to play to lose my money!
Why do you all ignore this topic???

why would you play at a casino you are restricted from in the first place? that's the real question.

In my specific case, I had doubts that the chat worker is competent in this matter. Therefore, I decided not to guess, and to take the simplest step, as it seemed to me, - to request verification of my account!

Instead of you starting to condemn the casino, for they certainly oppose the rules of fair play, you start pointing out that I have no rights. Are you out of your mind? That's not how the community works!

And now the casino representative is blacklisting me for something I didn't even do??? Apparently, the way I exposed their tactics to steal money really hurt them!

you didn't expose shit and they did the right thing by blacklisting you.
and please explain how are they stealing money when they only refused to verify someone (you) who isn't even allowed to play there in the first place? what kind of logic is this.

Until each of you understands that casinos like Betcoin.AG intentionally create unfair play by pushing verification to the last stage. And even if the player asked for verification in advance, they do everything they can to prevent it!!! Read this part of the text! And finally, start working as a community that will condemn the scammers! If the casino refuses to provide verification before the start of the game, then this should dramatically lower its reputation!!! You as a community should not side with the casino, you all as one should support anyone who asks for verification before the start of the game. And the casino, in turn, if it does not want to deal with the client, should simply send a letter that says - "sorry, but you have not passed verification" THAT'S IT!!! SHORT STORY!!!

why would we condemn them when they didn't scam you, you lost no money and they are simply refusing you service, which is within their rights.
again, lock the thread and move on, stop making a joke of yourself.

Are you trolling? It's very hard to talk to you when you constantly steer the conversation away from the point...

The point of the conversation: The casino's refusal to verify the account before the game starts.
Reason: Elimination of unfair casino play.

When you register an account, you have no restrictions on deposits and money losses. However, if you win, you risk losing all your money if you suddenly fail verification.

Earlier, the bookmaker's representative blurted out too much!!! And wrote for us that when registering from the very beginning, it is already known that you are violating the rules and that your account will be blocked in advance. Then how do you explain the fact that these accounts do not receive a permanent ban on deposits and betting??? but all the same! UNFAIR PLAY, according to which you are allowed to lose your money, even knowing that you will initially be deprived of winnings!

My goal is for you to understand once and for all that the company's rules are nothing! Empty lines that have nothing to do with the law. And if they contradict the law on the protection of players' rights, then they should be deleted altogether. Maybe now you look at me as a fool, who is trying to go against world practice. But it is each of you who forms world practice!!! The refusal of a casino to verify an account before betting should be perceived negatively by society! And in the future, in an ideal world, the company's license should initially oblige companies to carry out mandatory verification before the start of the game!!!

When you open disputes with the casino, in absolutely 100% of cases you will see such lines - "I was blocked and asked to undergo verification". Yes, each of us understands that no verification of the casino is needed, that identifiers for checking your account have already gone beyond the understanding of the average user. And from the first seconds of your account's life, the casino has already decided what to do with you. Then why can you still place bets??? Provocation? Easy money for the casino?