The Change Ltd no refunds

[wegida17]

Decided to exchange on 14 April solana for usdc bep20 and my transaction got blocked, passed KYC and other checks and now it's already 04th May , but I still haven't received my money.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3644896

Reference Link:
https://bitcointalk.org/index.php?topic=5505862.160

Amount Scammed: 10.464782426 SOL/$1540

[BitcoinGirl.Club]

You are only giving some words, there are not much information to back up your accusation. I think you need to read how to create an scam accusation.

[acroman08]

Would you mind providing evidence supporting your claim, like screenshots of your conversation with their support, transaction getting blocked, passing KYC, etc...?

edit:
So I checked their representative, they were active today and it looks like they responded to one of your posts. They are saying that your case needs a more detailed review because the source of funds you submitted to them lacks information(according to their post).

[wegida17]

On the 14th of April I decided to change sol to usdc. transaction - https://solscan.io/tx/4T33cvPDj6y6Yxv1KtdrS72P8f1BD635Mnq373W7BhaaEtnWstLTTaR8ajbdEHjKegGy3YSnE9m8RFt74RH3Rsxr
you can see how the tokens were first credited to the balance of an individual binance user and then transferred to the total balance of binance (as with crypto swap) https://solscan.io/tx/5GTNeSvRTgZMPspqW3otonGS3zvRogVxDHpHw9UKRNNCZso7ne6CkYp12MasBmRuTNggbzaxdp7nCzc8CkURqEcn.

I have already been required and passed: Address Confirmation Request (PoA) - 14 April, KYC - 17 April, Source of Funds (SoF) - 18 April, 26 April, 29 April - completed the information.

Do you realise that the exchanger can ask endlessly for some proof and say it's not enough?


I have already checked the money that came to me on all services that can be on AML - there are no marks.

[bitbollo]

...29 April - completed the information.
...

There are 3 working days, up to today that is a Sunday ...
Meanwhile what they replied? What you seen in your account or page related the transaction on their website?
A missing point... Have you sent an email to support or whatever just to understand what is the issue or anything else?

[wegida17]

Communication with support is via telegram. they send me questions and I send them answers and I don't know what happens next.

[Bitcoin_Arena]

Communication with support is via telegram. they send me questions and I send them answers and I don't know what happens next.

You have no choice but to wait although I would also be so pissed off about it after waiting for that long.

The worst thing that happened to crypto is KYC and all this AML bullshit. Any exchange that could have lasted 10 minutes ends up dragging for weeks because someone is trying to prove your source of funds. In whatever you do in the future OP, try as much as possible to use exchanges that don't request for KYC verification. Only opt for those that require KYC if you must.

[Trêvoid]

https://cryptoradar.com/exchanges/change-invest

reviews for The Change Ltd (also known as Change Invest) many reports and bad comments.

"blocked and thousands of things are demanded."

[hugeblack]

Can you request a SOL refund? not processing your TX
Many refuse to submit their information and are successful in receiving a refund, so I hope this happens to you.

[Kavelj22]

Can you request a SOL refund? not processing your TX
Many refuse to submit their information and are successful in receiving a refund, so I hope this happens to you.

From the type of questions they asked him, there's no indication they truly intend to deal with the issue honestly. This is the first time I've heard of a platform claiming to be reliable and professional using Telegram to provide support. This was a red flag from the start. Also, how Solana moved from the deposit address to another personal deposit address on Binance. The reviews on Coinradar confirm that Change Ltd. is no longer the same service we knew when they ran a signature campaign here on the forum.

In fact, I began to doubt their intentions ever since they decided to stop the signature campaign and withdraw escrow funds.

[BitcoinGirl.Club]

https://cryptoradar.com/exchanges/change-invest

reviews for The Change Ltd (also known as Change Invest) many reports and bad comments.

"blocked and thousands of things are demanded."

Change Invest and The Change Ltc are same? Where did you find the connection.

[hugeblack]

how Solana moved from the deposit address to another personal deposit address on Binance. The reviews on Coinradar confirm that Change Ltd. is no longer the same service we knew when they ran a signature campaign here on the forum.

AFAIK, They do not have a reserve and therefore the service uses Binance,WhiteBit APIs.
Since escrow has been withdrawn I don't think this service can be taken seriously. In the past I could trust them up to ~$500, but after reading this it might go down to zero if they don't give @OP a refund.

[Bitcoin_Arena]

https://cryptoradar.com/exchanges/change-invest

reviews for The Change Ltd (also known as Change Invest) many reports and bad comments.

"blocked and thousands of things are demanded."

Change Invest and The Change Ltc are same? Where did you find the connection.

I was also wondering. I don't think there is any connection between the two, as they offer different products.
Change Invest: CFD Trading, Crypto, Commodities, Staking
The Change LTD: Swap, buy and sell crypto, DeFi.

Change Invest claims it Crypto services are provided by xChange AS, with company no 14428150, under the license no FVT000072 issued by Estonian FIU. The Change LTD says nothing about any license. I doubt if they even have any.

[Kavelj22]

how Solana moved from the deposit address to another personal deposit address on Binance. The reviews on Coinradar confirm that Change Ltd. is no longer the same service we knew when they ran a signature campaign here on the forum.

AFAIK, They do not have a reserve and therefore the service uses Binance,WhiteBit APIs.
Since escrow has been withdrawn I don't think this service can be taken seriously. In the past I could trust them up to ~$500, but after reading this it might go down to zero if they don't give @OP a refund.

Yes. At least, he deserves a refund whatever the reasons they have to not credit the amount to the op balance. What makes me wonder is that this is not a big amount. About $1500 is not that significant amount to suspect about its sources and ask for AML and KYC procedures that may take all this time long. The only possibility that came into my mind is that they have plan to scam the full amount by let op wait and wait until gets bored and forget about the whole matter. This is a classic method used by many services who don't care about their reputation.

[PX-Z]

... The only possibility that came into my mind is that they have plan to scam the full amount by let op wait and wait until gets bored and forget about the whole matter. This is a classic method used by many services who don't care about their reputation.

Sounds like the usual behavior of shady instant exchanges like Changelly, Freewallet, or even platforms like HitBTC, lol. But let's see, since they’re still responding to the OP in their ANN thread, there’s a chance the issue might get resolved soon.

[examplens]

... The only possibility that came into my mind is that they have plan to scam the full amount by let op wait and wait until gets bored and forget about the whole matter. This is a classic method used by many services who don't care about their reputation.

Sounds like the usual behavior of shady instant exchanges like Changelly, Freewallet, or even platforms like HitBTC, lol. But let's see, since they’re still responding to the OP in their ANN thread, there’s a chance the issue might get resolved soon.

They are not an instant exchanger, but just a kind of aggregator where everything takes place on their site. Every order is forwarded to one of their liquidity partners (Kucoin, Binance, Whitebit), who further process the swap.
The problem in such cases as the one presented by the OP is that some of the partners require additional AML checks, so everything practically goes through The Change as an intermediary.

[Zwei]

They are not an instant exchanger, but just a kind of aggregator where everything takes place on their site. Every order is forwarded to one of their liquidity partners (Kucoin, Binance, Whitebit), who further process the swap.
The problem in such cases as the one presented by the OP is that some of the partners require additional AML checks, so everything practically goes through The Change as an intermediary.

i wonder what's the point of using them instead of just going thru liquidity partners directly? if an instant exchanger doesn't use their own reserves and doesn't have full control over the swap, why use them?
not only do you have to deal with KYC/AML checks if their liquidity partners think your coin are "tainted", but you are also paying higher fees since they are basically just a middleman.

and tbh, being a middleman without offering things like insurance for user funds or any added privacy or guarantees, adds absolutely no value.

[examplens]

i wonder what's the point of using them instead of just going thru liquidity partners directly? if an instant exchanger doesn't use their own reserves and doesn't have full control over the swap, why use them?
not only do you have to deal with KYC/AML checks if their liquidity partners think your coin are "tainted", but you are also paying higher fees since they are basically just a middleman.

There are several possible reasons. For example, for those who come from jurisdictions where Binance is unavailable, exchanges like The Change make it possible for them to do so. Also, for smaller amounts, it is probably even more advantageous to swap if you take into account the relatively high withdrawal fee from traditional CEX.
As far as I have noticed, only a small percentage of instant exchangers use their funds for liquidity.

[The Change Ltd]

Good afternoon!

Yesterday morning, we received a notification that the verification process was completed, after which the user was approved for a refund. However, after receiving the refund, the user deleted the correspondence.

Refund transaction:
https://solscan.io/tx/KJNJ75GwDiJx4DQzv1FjseXhhSyjzt4KE8gNvvt5grhmeqvy6NFAsnEmBv7Q8JTWpYmcWcVLoWBsCUAWdY4ijar

Some users have claimed that we are Change Invest, but this is not true. We have no connection with that organization.

Other users have suggested that we are unwilling to resolve the situation, but this is also false. We have made every effort to expedite the case. There were valid reasons for the user's funds to be blocked, but they are confidential, and we cannot disclose them. The verification process took a long time because the user failed to provide clear information, and there were always inconsistencies.

Some users have also said that we are not a serious company because we provide support via Telegram. This is incorrect. We offer support through multiple channels, including email, a chatbot on our website, and Telegram — all for the convenience of our users. In this case, the user specifically chose to communicate via Telegram.

Regarding the escrow system, we don’t rely on it. In just the first 11 days of this month, we have processed exchanges exceeding $2.9 million. We are an official company listed on platforms like BestChange and SwapSpace, so there is no reason to suspect us of any wrongdoing.

[The Change Ltd]

Thank you for prompting us to respond here as well!

i wonder what's the point of using them instead of just going thru liquidity partners directly? if an instant exchanger doesn't use their own reserves and doesn't have full control over the swap, why use them?
not only do you have to deal with KYC/AML checks if their liquidity partners think your coin are "tainted", but you are also paying higher fees since they are basically just a middleman.

There are several possible reasons. For example, for those who come from jurisdictions where Binance is unavailable, exchanges like The Change make it possible for them to do so. Also, for smaller amounts, it is probably even more advantageous to swap if you take into account the relatively high withdrawal fee from traditional CEX.
As far as I have noticed, only a small percentage of instant exchangers use their funds for liquidity.