Duelbits.com falsely accussing me and wont pay out my 4000$

[bassabarra]

Recently I won a challenge on Duelbits.com called weekly duelbits originals (started at 28th of april):

https://ibb.co/VY6252HG

As you can see on the leaderboard I participated (username: bassabar) and ended 1st place, which would be rewarded with 4000 USD prize.


After 1 day the reward still wasn't paid out, so I contacted support on the website:

https://ibb.co/spGs7H0F


I contacted them via email as suggested and got following response:

https://ibb.co/pvGhBqGy


Beside this I created a ticket on discord:

https://ibb.co/m5BgQPtK

I joined duelbits.com on 29/03/2025 and in the meantime made several deposits:

https://ibb.co/FbbdD8LV
https://ibb.co/mL3W72x
https://ibb.co/ZRVjQTtJ


They simply falsely accused me of fraudulent activities while I did not violate any of the tournament rules or any of their TOS.
I asked several times to tell me explicitly what I did wrong, but they won’t give the reason.

If I mention it in chat or in discord chat, they tell me to not talk about threatening to mute me.

[just4kicks]

The down fall of duelbits, once a great casino. Now looks like they have ran out of money to play legitimate winners.
There's like over 5 threads in the past 2 pages of the scam section already... why people still play there?

Can we get an official rep here, thanks!

[acroman08]

you should try posting this on casino.guru, looking at their replies to you from the images you shared, it seems like there is not much we can do here. casino.guru might be able to help you, I am not sure how they fully work but they might be allowed to see the evidence the casino has against you and review whether it is sufficient or not.

Can we get an official rep here, thanks!

I haven't seen their representative address issues here in the forum for a while now.

[just4kicks]

I haven't seen their representative address issues here in the forum for a while now.

So site has gone rogue and someone should put a scam warning out there no?
Based on a lot of previous reports, I think we should.

[kalexsuao]

You are not the only one.

Look at my case: https://bitcointalk.org/index.php?topic=5534598.20

Two others who are much more senior and trusted members of the forum also got banned and had their perks stripped: https://bitcointalk.org/index.php?topic=5279042.10700

At best you will be banned from tournaments and have your bonuses stripped. At worst you will be banned completely while they fabricate evidence and say you multi accounted.

Duelbits bans anyone who is up in the long run on their site. Don't play there.

[Bitinity]

Sorry to hear your experience, I have none to say because I am also banned from duelbits promotions but the difference is that I was still being paid for the prize of the tournament (I was luckier in this case). I did not complaint or ask too much to the support when I was banned because I've predicted it already few weeks before the ban since there are some other forum members who got banned after winning tournament regularly. Looking at the reason given for those forum members, I decided not to ask because I believe that I'll get the same answer/reason.

[acroman08]

I haven't seen their representative address issues here in the forum for a while now.

So site has gone rogue and someone should put a scam warning out there no?
Based on a lot of previous reports, I think we should.

Not addressing issues here in the forum does not really prove anything, there are a number of casinos here in the forum(as far as I know) that do not address complaints posted here.

anyway, as I mentioned before, OP should try posting this on casino.guru and see where it goes.

[holydarkness]

OP, do you mind to get into what acroman08 suggested above? To escalate to CG. They'll inquire to the casino for proof of their accusation, of which they'll later validate or invalidate. Let's see if we can get it done that way. If we hit a bump on that path as well, I've been planning to reach the CM of DuelBits, now that they've restart their campaign [far as I know] to hook me up with someone.

But that'll be a path to be exhausted when CG reached a dead-end, as I don't want to bother any CM of a campaign with anything at all if I can. So, try CG, then we'll see.

[bassabarra]

Hi,

At the moment I am still have a ticket open in discord with the community manager and he is trying to get more information about what happened.
I want to wait a bit more (few days) to see the outcome of that, before I take next step to casino guru.

Another update is that I noticed yesterday that the reward was indeed credited to my account, but removed by an admin:

https://imageshack.com/i/pmq1lmuUp

If the current conversation with the community manager results in nothing too, I will take further steps to casino guru.

Thanks so far for all suggestions and remarks.

[Odohu]

I haven't seen their representative address issues here in the forum for a while now.

So site has gone rogue and someone should put a scam warning out there no?
Based on a lot of previous reports, I think we should.

Not addressing issues here in the forum does not really prove anything, there are a number of casinos here in the forum(as far as I know) that do not address complaints posted here.

anyway, as I mentioned before, OP should try posting this on casino.guru and see where it goes.

Casino guru is a good option to post such for sure, however, it is also wise for casinos to have active representative here who can handle some of the complaints from their customers. It bring some form of confidence to their users, a good number of them are from this community. There was a time some casinos had active representatives here who were attending to concerns raised here. Personally, sometimes i use that as criteria of chosing casino for my major gambling.

[Pmalek]

Is this the entire email exchange between you and Duelbits or is there more?
https://ibb.co/pvGhBqGy
As others have said, casinos don't have to participate in scam accusation threads and discuss things publicly with the community. It's a sign of good will if they do, though. Some have done it in the past and embarrassed themselves, so they decided to stop afterwards because there are several people in this sub that know what they are doing.

The thing is, it's impossible for anyone here to know if you really broke their terms or not. Even if they state publicly which rules you broke, you can always say that you didn't. If they show how you are allegedly connected to other bonus abusers, you can again claim that it's not true and that you didn't do anything wrong.

Having a mediator like CG take a look at your case remains the best way forward.

[ryzaadit]

-snip-

Just my two cent, rather than waiting ticket on 'Duelbits' while mostly you will get the same answer. It's better you opened a ticket on "Casino Guru", you will have mediator with third parties rather than someone from the casino parties (while we all know, they will always follow the direction, response or outcome from the casino). Just opened the case on CG, and send proof on their.

[bassabarra]

Is this the entire email exchange between you and Duelbits or is there more?
https://ibb.co/pvGhBqGy

This is all, they havn't replied after.
In the discordticket I gave them 48 more hours to respond and solve the issue or simply give me the rule that I would have broken from their TOS.
40 hours left of that, without any reply.
After this I will forward all information to casinoguru, and take further steps.

Its so weird to me they can not/will not just give me the rule I would have broken. If there is a valid reason to take away 4k out of my balance, the least they could do is just tell me what that reason is?
I am not aware of any rule I have broken, but at least it would do good to the whole process, instead of asking a 3rd party to gather that information (which I understand they are able to?).
Why being non transparent about it towards me? The only reason I can think of is, they have no valid reason.


***UPDATE***

So I finally got the specific details from the community manager on the rules I would have broken of the TOS:
1) self-afiliation
2) abusing rewards

1) This is 100% not true, and shouldn't be difficult to prove, so I am asking how they want me to proof it.
2) idk exactly what they mean with abusing rewards, but I busted most of the rewards on the platform itself.

Tbh, I am happy this got cleared out, and I think this shouldn't be to hard to get it straight eventually.

[holydarkness]

[...]
***UPDATE***

So I finally got the specific details from the community manager on the rules I would have broken of the TOS:
1) self-afiliation
2) abusing rewards

1) This is 100% not true, and shouldn't be difficult to prove, so I am asking how they want me to proof it.
2) idk exactly what they mean with abusing rewards, but I busted most of the rewards on the platform itself.

Tbh, I am happy this got cleared out, and I think this shouldn't be to hard to get it straight eventually.

1. Well, do you have any referral? If you simply play and didn't refer anyone, and didn't use any ref link during sign up, then yes, it's easy to clear.
2. I think it means you claimed bonuses more than what you deposited, in numbers that is beyond ethically "allowed".

[bassabarra]

Hi,

I didn't ref anyone myself, I used a reflink from the one who mentioned the platform to me. It's not hard to proof I guess we are not the same person. I used his 'refer a friend' link, which exactly is what happened. I know him only via telegram, not in real life. We not even in the same country.

I won a tournament for which I had to deposit allot and wager allot.
I was eligible to participate in that tournament and won it. I wagered like 200k in total alone for that tournament, I spent allot of money and time in it.
I lost less though then the reward itself, but it is not a rule you have to lose more then the reward itself?

It cannot be that if people win a challenge/tournament and they got lucky a bit (odds are not in our favour in general), they won't issue the reward? I didn't broke any of the tournament rules.
It feels like a casino saying: everyone is welcome, as long as you lose. If you manage to gain a little profit, we will take that away from you.
Like what would be the purpose for a player to play at all then?
Its more rare to have profit then loss, and overall I'm pretty sure the casino wins. A few get lucky, most don't.
Isn't it that how it works?

But it's just speculation I guess, I don't even know exactly what they mean by it, but I am not aware of any abuse.

[roycilik]

I just have one question, do you play on Duelbits just for tournaments (mostly)?

[bassabarra]

I just started playing there, like a little more then a month.
I think i lost most of my depo's on 3rd party slots (not challenge/tournament related). I haven't participated much nor won any big prize so far on their tournament/challenges till now (which was a tournament on originals).

It was one of two reasons they gave me. They think I did self-affiliation, which I agree would be a valid reason to threat me like they did.
But fact is, its not true.

Another thing is, this is mentioned in the tournament I joined:

All Duelbits players who can see the Opt-in Button are eligible to enter this Tournament.
To enter, players need to tap the Opt-in Button anytime within the tournament duration, so latecomers are welcome.


So I can assume I was eligible to join the tournament. Also, I an still in the end ranking as 1st place winner at then end of the tournament.
I heard they removed some players, even during the the tournament itself. This was not the case for me either.
I played till the end, and ranked.

So being eligible to join, but the reward taken after the tournament ended and I won, I only can think they think I did some abuse, whatever that means, during the tournament?
I can not think about a thing that it could be. I did not broke any of their tournament rules, I just simply placed allot of bets, which was the whole goal of the tournament imo.


Which I also find weird, I told them the link to this thread (via email, websitesupport and via discord).
Why don't they even react to this if I was in the wrong. Not only would it make them look less bad, it would speed up the process allot more. I have nothing to hide, but them not being present here in any form makes me think they do have.
How hard can it be? It took me a few days to even get the reasons, and it seems like communication with them is frozen again. Why do I need to bother a third party like casino guru to keep it going, while in my opinion this case can easily be solved directly.

[kalexsuao]

Hi,

I didn't ref anyone myself, I used a reflink from the one who mentioned the platform to me. It's not hard to proof I guess we are not the same person. I used his 'refer a friend' link, which exactly is what happened. I know him only via telegram, not in real life. We not even in the same country.

I won a tournament for which I had to deposit allot and wager allot.
I was eligible to participate in that tournament and won it. I wagered like 200k in total alone for that tournament, I spent allot of money and time in it.
I lost less though then the reward itself, but it is not a rule you have to lose more then the reward itself?

It cannot be that if people win a challenge/tournament and they got lucky a bit (odds are not in our favour in general), they won't issue the reward? I didn't broke any of the tournament rules.
It feels like a casino saying: everyone is welcome, as long as you lose. If you manage to gain a little profit, we will take that away from you.
Like what would be the purpose for a player to play at all then?
Its more rare to have profit then loss, and overall I'm pretty sure the casino wins. A few get lucky, most don't.
Isn't it that how it works?

But it's just speculation I guess, I don't even know exactly what they mean by it, but I am not aware of any abuse.

You said it yourself. You managed to lose less than you were expected to win from the tournament's prize. Duelbits doesn't like this and will do anything possible to restrict and even ban this type of player. This is exactly what happened to me, Roycillik, and Bitinity.

[Mahdirakib]

So I finally got the specific details from the community manager on the rules I would have broken of the TOS:
1) self-afiliation
2) abusing rewards

They have already banned or restricted several users for the second part. So, I won't consider it as a serious claim. But the first part is unique. It can't be considered as a vague claim. Does the user also participate in the tournaments who have referred you to Duelbits. Are both of you KYC verified at Duelbits?

[bassabarra]

I asked about the KYC, we are both not KYC. He participated once in a tournament at start, but didn't won big (like $25).
I would say if we both did KYC, this would take away the false claim. I even offered them to invite us both in discord chat or something, to show we are 2 totally different persons.
Weird thing is that the option to KYC is turned of for me it seems:

https://ibb.co/jvcnMQYv

I don't know how or why they think I reffed myself, since this is 100% not the case. It seems to me this one is pretty easy to proof its not the case. Beside this, they can not have evidence of it or anything, since its simply not true.

Another update:

I am in contact with one of the other winners on discord. I added him as contact after he asked me if they finally fixed the issue.
He ended 3rd and I ended 1st.
1st prize is 4k, 2nd 2k, 3rd 1k. He received 1k though, instead of 2k. Shouldn't it be normal that he ended 2nd if they removed me from the tournament? Instead they just took that 4k and pocketed it themself.