🚓 🚨 FixedFloat Scammed Me Too 🚨 🚓

[scammedbyff]

Beware!

These scammers (in partnership with Trocador) stole over 0.06 BTC from me (order **1M5Z) on February 19, 2025.

First they asked for SoF, which was provided. Then for various KYC docs, which were also provided. When asked about their policy on encryption and retaining personal data, they said they will never delete any personal data provided (even years after they have verified everything to their satisfaction). They also refused to provide details about encryption or other technologies to keep data safe. This despite the fact that they lost all their data when they were locked out by their hackers just last year.

Now they are asking for my bank statement, which is completely illegal in my area, and has no connection to the bitcoin I sent them, nor to my identity (which they have already collected and acknowledged).

It's a shame I did not look them up on this forum before the exchange, as I would have seen all the others that they stole from.

I have already filed reports against them with the police, US FBI's IC3, and the UK's Financial Ombudsmans Service. Unfortunately I am told the chances of recovery of fraud cases like this are slim. This is exactly why FF operates fully outside the bounds of the law:

- NO LEGAL REGISTRATION
- NO PHYSICAL ADDRESS
- NO LICENSE TO OPERATE

How ironic given that they just harvested all of my very real and legitimate personal information, in addition to my very legally obtained BTC.

[Trêvoid]

Sorry to hear that.

In my eyes, FixedFloat always appears to be a high-risk platform. You have already taken the appropriate steps by contacting authorities and raising public awareness.

[freedomgo]

That’s really the risk of using an unregulated exchange as it’s hard to go after them when things go wrong.
And it turns out they were already hacked last year, so… why still use an exchange with that kind of history? (assuming you were aware of it).

FixedFloat, a decentralized crypto exchange, has confirmed an attack that compromised at least $26 million in Bitcoin and Ether.

I haven't used this exchange yet, but if they don’t even post announcements here, then your concern will most likely go unanswered.

[dkbit98]

These scammers (in partnership with Trocador) stole over 0.06 BTC from me (order **1M5Z) on February 19, 2025.

Sorry to hear this buddy.
I am not saying you are not telling the truth, but it always helps when someone posts screenshots and other proof for their scam accusation claims.

Now I know for a fact that Torcador have their own privacy rating system, and that tells you potential risks.
I would never use fixedfloat for anything, I remember they got hacked several times, and they seized customer coins many times.

PS
Better alternative for Trocador is OrangeFren, they even have no-kyc guarantee for some exchanges.

[Trêvoid]

These scammers (in partnership with Trocador) stole over 0.06 BTC from me (order **1M5Z) on February 19, 2025.

Sorry to hear this buddy.
I am not saying you are not telling the truth, but it always helps when someone posts screenshots and other proof for their scam accusation claims.

Now I know for a fact that Torcador have their own privacy rating system, and that tells you potential risks.
I would never use fixedfloat for anything, I remember they got hacked several times, and they seized customer coins many times.

PS
Better alternative for Trocador is OrangeFren, they even have no-kyc guarantee for some exchanges.

I’m really tired of seeing Bitcointalk.org users get scammed like this. It’s really heartbreaking when people lose their hard earned crypto to scammed like this platforms.

OrangeFren is a good choice, which offers no-KYC guarantees on some exchanges and may be safer.

Once again sorry OP.

[Dyno8050]

Beware!

These scammers (in partnership with Trocador) stole over 0.06 BTC from me (order **1M5Z) on February 19, 2025.

First they asked for SoF, which was provided. Then for various KYC docs, which were also provided. When asked about their policy on encryption and retaining personal data, they said they will never delete any personal data provided (even years after they have verified everything to their satisfaction). They also refused to provide details about encryption or other technologies to keep data safe. This despite the fact that they lost all their data when they were locked out by their hackers just last year.

Now they are asking for my bank statement, which is completely illegal in my area, and has no connection to the bitcoin I sent them, nor to my identity (which they have already collected and acknowledged).

It's a shame I did not look them up on this forum before the exchange, as I would have seen all the others that they stole from.

I have already filed reports against them with the police, US FBI's IC3, and the UK's Financial Ombudsmans Service. Unfortunately I am told the chances of recovery of fraud cases like this are slim. This is exactly why FF operates fully outside the bounds of the law:

- NO LEGAL REGISTRATION
- NO PHYSICAL ADDRESS
- NO LICENSE TO OPERATE

How ironic given that they just harvested all of my very real and legitimate personal information, in addition to my very legally obtained BTC.

Good grief!
I've been doing transactions close to $1000+ with these guys for a while, thank you for alerting me. I'll let my friend know too

[Bitcoin_Arena]

Sorry OP. Fixedfloat fell off so hard a while back and is one of the services that should not be trusted anymore. I am not sure how you missed the details, but if you had searched around before, you would have just looked for other much better alternatives.

The service has already been tagged negative here in the forum by DT members

mikeywith

2025-03-05

Reference

Very untrustworthy.

Pmalek

2025-03-04

Reference

This service can freeze and lock your funds at any time due to arbitrary rules just because they and their partners don't like its history.

I think they deserve a trust flag as well.

[Potato Chips]

Came from eXch alternative thread. I was a regulat at fixedfloat, but I'm glad I stopped using their services after I've seen a surge of people getting flagged in bitcointalk and reddit.

I'm curious what did trocador say to your case? It would be nice to get screenshots from support conversation. I've only used trocador once TBH. I wasn't that confident in their insured policy, it felt like exchanges could still make up shit + plus false positives do exist when it comes to gauging transaction risk.

Anyway, fixedfloat is C rated in trocador and I would not trust it.

[Pmalek]

Came from eXch alternative thread. I was a regulat at fixedfloat, but I'm glad I stopped using their services after I've seen a surge of people getting flagged in bitcointalk and reddit.

If you deposited coins directly connected to eXch to FixedFloat now, I think there is a 70% probability (at least) that this service will confiscate your money and try to get as much personal information from you as possible.
I don't know how these scumbags from FixedFloat market themselves, but I can guess. Their website and documentation probably boast how they are non-custodial, KYC free, quick, no hidden fees, and absolutely trusted. Did I get it right?

Anytime you see something like that, go directly to their T&Cs, Privacy Policy, and other docs they may have. Search for keywords like "KYC", "AML", "identity", "verify", "verification", "document", "ID", "passport", etc. If you can't find these, still read the docs. Look for the context of where those terms are mentioned and you will probably find out that you agree with the service being able to freeze you out of your money and having to submit all sorts of personal information if you want to get it back.

[JollyGood]

First of all, I am sorry for your loss. It really is a shame you did not research Fixed Float before sending your Bitcoin and not only that, Trocador also cannot be trusted. The chances of you getting your Bitcoin returned are zero therefore (as unfortunate as the situation is) you will have to try to move on from this.

You have add another scam to the list by Fixed Float, hopefully others will read this and make a decision to avoid them.

It's a shame I did not look them up on this forum before the exchange, as I would have seen all the others that they stole from.

[Zwei]

I don't know how these scumbags from FixedFloat market themselves, but I can guess. Their website and documentation probably boast how they are non-custodial, KYC free, quick, no hidden fees, and absolutely trusted. Did I get it right?

right on the mark, so much for "no need to share your personal details" and "we don't hold your funds", this honestly pisses me off so much as it's clearly not true and misleading, and i know the majority of people who use their platform won't look past that statement.

Anytime you see something like that, go directly to their T&Cs, Privacy Policy, and other docs they may have. Search for keywords like "KYC", "AML", "identity", "verify", "verification", "document", "ID", "passport", etc. If you can't find these, still read the docs. Look for the context of where those terms are mentioned and you will probably find out that you agree with the service being able to freeze you out of your money and having to submit all sorts of personal information if you want to get it back.

man, only if everyone would start doing this for every website they use.
at least half of the scam accusations on this board would not exist if people actually read the terms first, but unfortunately, most just mindlessly click "i agree" and only complain about the terms when it's too late.

[scammedbyff]

Thank you for the supportive responses, indeed it was a mistake sending to FixedFloat in the first place and as such this has been a learning process for me.

While I do not hope to recover any of my funds anymore, I'm still pursuing a long and tedious legal path in the hopes of getting both FixedFloat and Trocador in trouble with a regulatory entity that does actually have the power to make life much harder for them, if not actually shut them down. Lawyers typically charge extremely high amounts and my loss of 0.06 BTC was relatively small by their standards. So I'm doing as much of the legal work myself as I can.

Once it is all over and done with, even if I am not successful myself, I will post all my learnings here so that others who are similarly scammed by these entities can also hit them where it hurts and build up pressure on them to start acting responsibly or lose their ability to operate.

I fully support efforts to deter cybercrime and also to make victims of crime whole in any possible manner. But this AML/KYC theater is obviously creating its own wave of criminals like the two entities here. Only these criminals actually act in the name of the law even as they themselves break the very same laws that they are supposedly protecting. How Orwellian...

[Trêvoid]

Really, counting the number of people defrauded by FixedFloat unlawfully freezing their crypto, leaving them protected from lawsuits because FixedFloat never reveals their legal status. I cant believe this.

Further they have been involved in money laundering many times.

Ref: https://x.com/zachxbt/status/1618360113190031360

Three hours ago Kevin was phished for $1.4m+ worth of NFTs. Earlier today the same scammer stole 75 ETH from another victim.

Mapping this out we can see a clear trend of sending the stolen funds to FixedFloat and swapping for BTC before depositing to a bitcoin mixer.

[Pmalek]

right on the mark, so much for "no need to share your personal details" and "we don't hold your funds", this honestly pisses me off so much as it's clearly not true and misleading, and i know the majority of people who use their platform won't look past that statement.

It's becoming a marketing trick for centralized swap services to call themselves non-custodial. I don't know if you have noticed this. I have seen it a few times already. It's clear to anyone that they are custodial but they will claim they aren't, saying that intermediaries and third parties perform the exchanges and not them. Like that magically makes them non-custodial, by shifting the focus on the services they partnered with. The end user doesn't care who does the swap. All they need to know is that they deposited their coins into an address they don't own the private keys for. Who does isn't important.

Really, counting the number of people defrauded by FixedFloat unlawfully freezing their crypto, leaving them protected from lawsuits because FixedFloat never reveals their legal status. I cant believe this.

Further they have been involved in money laundering many times.

Ref: https://x.com/zachxbt/status/1618360113190031360

Three hours ago Kevin was phished for $1.4m+ worth of NFTs. Earlier today the same scammer stole 75 ETH from another victim.

Mapping this out we can see a clear trend of sending the stolen funds to FixedFloat and swapping for BTC before depositing to a bitcoin mixer.

Wanna bet that there will be no repercussions for FixedFloat and the same negative media attention that eXch got a few months ago after stolen money was allegedly swapped through their exchange? FixedFloat is a fully regulated and trusted exchange after all. A service with the utmost respect for KYC and AML procedures that, as we know, work wonders and aren't subjective and arbitrary by any means. 

[JollyGood]

What are Fixed Float (and any other exchanges that are scamming customers) doing with the funds they confiscate? They are not supposed to hold them indefinitely, at some stage they should be returned to the customer. It seems they are selectively scamming customers with the explicit aim to steal their crypto.

Wanna bet that there will be no repercussions for FixedFloat and the same negative media attention that eXch got a few months ago after stolen money was allegedly swapped through their exchange? FixedFloat is a fully regulated and trusted exchange after all. A service with the utmost respect for KYC and AML procedures that, as we know, work wonders and aren't subjective and arbitrary by any means. 

[Dunamisx]

- NO LEGAL REGISTRATION
- NO PHYSICAL ADDRESS
- NO LICENSE TO OPERATE

I will like to ask how come you make use of the platform without knowing that all these were not in place in the right place, was this not why we often recommend that people should make research before using a gambling platform for betting.

In addition to this one, having all these checks done still does not guarantee your safety over the use of a gambling casino because more is still needed to verify form other users experience and for you not to deposit big amount at your first experience with them.

[Pmalek]

What are Fixed Float (and any other exchanges that are scamming customers) doing with the funds they confiscate? They are not supposed to hold them indefinitely, at some stage they should be returned to the customer. It seems they are selectively scamming customers with the explicit aim to steal their crypto.

They hold the money as long as they want. They can make requests for the customers to upload various types of documents and proof until they come to an obstacle that they can't overcome or they refuse to participate in the charade any longer. The exchange will then say that the money will be kept until the user does what is asked of them. There was a case not that long ago where an exchange was caught sending confiscated money to a mixer to obscure its history. That shows clear intent that the idea was never to return it to the rightful owner but keep it for themselves. I can't remember which service it was that did that but I think it was @LoyceV who discovered it.

Who can you complain to if the exchange is registered and regulated by an entity in the Seychelles or the Bahamas?! Good luck with that!

I will like to ask how come you make use of the platform without knowing that all these were not in place in the right place, was this not why we often recommend that people should make research before using a gambling platform for betting.

In addition to this one, having all these checks done still does not guarantee your safety over the use of a gambling casino...

This thread isn't about a casino.

[Bastketsrus]

Sorry to hear that.

In my eyes, FixedFloat always appears to be a high-risk platform. You have already taken the appropriate steps by contacting authorities and raising public awareness.

Totally agree—FixedFloat seems risky. Glad you spoke up and took action.

[LoyceV]

The exchange will then say that the money will be kept until the user does what is asked of them. There was a case not that long ago where an exchange was caught sending confiscated money to a mixer to obscure its history. That shows clear intent that the idea was never to return it to the rightful owner but keep it for themselves. I can't remember which service it was that did that but I think it was @LoyceV who discovered it.

If you're talking about this case: they mixed the deposit with their own funds, and then send it to what I assume was a customer's address.

[Pmalek]

If you're talking about this case: they mixed the deposit with their own funds, and then send it to what I assume was a customer's address.

Yes, that's the case. Thank you! So it was actually FixedFloat again that was involved in that controversy. I forgot that. I also made a mistake when I said that they used a mixer to mix the coins. They didn't. They spent them with other coins and sent them to other customers.

Unbelievable. On the one hand they give one person a hard time, saying their crypto is dirty and needs to be checked. On the other, they use the same crypto to send it to a different customer who used their exchange.