[UNRESOLVED] Betpanda.io SCAM 18.2mBTC - Flag created, consider supporting.

[T1HGO]

Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it. I'm only able to provide you with as much details as Betby shares with us, and this is the extent we receive.

what exactly do you mean by "the suspicious bets were placed right at the same moment when the event occurred or extremely close to it". are you saying he was courtsiding?
i don't see how that is possible since the Dota 2 PGL Wallachia Season 4 for example had no crowd and the live had a streaming delay of min 15 minutes.

If bookmakers find esports suspicious to bet on they shouldn't offer it. Would really love to hear what they are saying about that. Their "gesture of goodwill" was absolutely nothing. Unless they come up with a real explanation this case stays relevant, at least in my opinion.

i bet their next reply, if they reply again, will just be the same copy/paste response about how the player committed fraud and they are simply enforcing their anti fraud policy.

Of course there is still the possibility OP did something wrong, not denying that. But for what has been presented here and the useless reply from the casino I don't see why we shouldn't believe OP.

what pisses me off about this is that the player has no way to prove they did nothing wrong. i mean, how exactly do one prove they didn't do "fraud"?

from what i have seen so far from this casino, they claim a user committed fraud, provide zero proof on most cases, confiscate wins and deposit, say the decision is final and ignore any further communication.
they even started ignoring complaints on casinoguru and askgamblers.

If you check my previous post, you will see that i have provided 2 screenshots of recent withdrawals from 2 different casinos that are also betby. So apparently betby only has a problem with me when i play at betpanda. Isn't that funny?

[Pmalek]

@T1HGO
Casino Guru doesn't mediate in cases involving sports betting but AskGamblers does.
I would suggest you present your case in great detail to them. If Betpanda avoids to communicate with the mediator, stays silent, and doesn't share any proof of why your money got confiscated, that would be enough for me to consider tagging them with neutral, even perhaps negative feedback.

[DGUDGUDGU]

Unfortunately you have 0 chance of receiving your money, betpanda are truly an awful plague on crypto gambling sites.
They confiscate funds on ANY winners on their sportsbook side, because to them anyone winning is abusing something.
Intentially misinterpreting betbys messages to confiscate winning players funds.

Always search up scam reports before opening a site anywhere, luckily I avoided this one due to the constant scam reports.

[T1HGO]

@T1HGO
Casino Guru doesn't mediate in cases involving sports betting but AskGamblers does.
I would suggest you present your case in great detail to them. If Betpanda avoids to communicate with the mediator, stays silent, and doesn't share any proof of why your money got confiscated, that would be enough for me to consider tagging them with neutral, even perhaps negative feedback.

I don't think this has anything to do with sports betting, but betpanda claims it does, so casinoguru, won't accept my case. The reason i haven't opened an askgamblers accusation yet, is because it's not supported in my country. However after speaking with live support, he advised me to use a VPN, to open a case, which is a extremely inconvinient for me right now. I will try to open an accusation today or tomorrow tho. I will use any means to expose this fraud casino, and i hope when people type "betpanda scam" on google, my threads will come up, providing as much proof as possible, so more people avoid playing on this absolute dogshit casino.

[Pmalek]

If customer support doesn't mind you accessing AskGambers through a VPN then I would say go for it. There is no reason why you would be worried about using a VPN. Many of them offer free servers and you don't have to pay anything. The free package will suit you just fine. For example, you can try Windscribe. The free plan includes dozens of country servers. I think you get 5 GB of free traffic a month, and it works on mobile or desktop.

[yhiaali3]

This is not a satisfying reply/explanation for anyone here. Just quoting your TOS is not a "gesture of goodwill", it's an excuse of not providing any real info.

I agree with you. This is a general response, and it lacks any detailed information demonstrating the OP's violation of the Terms of Service. After all the criticism they've received here, they should have provided this detailed information, not hidden it under the pretext of sensitive information.

Another point to make here: Why was the withdrawal request rejected after only 30 seconds, as the OP stated? Were they able to review his account and discover the violation within 30 seconds? If they had discovered the violation beforehand, why didn't they suspend the account before submitting the withdrawal request?

[T1HGO]

If customer support doesn't mind you accessing AskGambers through a VPN then I would say go for it. There is no reason why you would be worried about using a VPN. Many of them offer free servers and you don't have to pay anything. The free package will suit you just fine. For example, you can try Windscribe. The free plan includes dozens of country servers. I think you get 5 GB of free traffic a month, and it works on mobile or desktop.

I have created an accusation yesterday. It's still in reviewing process, it says 48 hours. I will share the link when it gets accepted.

This is not a satisfying reply/explanation for anyone here. Just quoting your TOS is not a "gesture of goodwill", it's an excuse of not providing any real info.

I agree with you. This is a general response, and it lacks any detailed information demonstrating the OP's violation of the Terms of Service. After all the criticism they've received here, they should have provided this detailed information, not hidden it under the pretext of sensitive information.

Another point to make here: Why was the withdrawal request rejected after only 30 seconds, as the OP stated? Were they able to review his account and discover the violation within 30 seconds? If they had discovered the violation beforehand, why didn't they suspend the account before submitting the withdrawal request?

That is a VERY good point, and i actually thought about this. I will go even further on the point you made.
If you took the time to check other cases similar to mine, this is how they ALWAYS operate. Always banning the account right after a withdrawal request.
Now, i will ask this:
Why are they asking for documents, after they ban the account? If i already broke ToS according to them(which i didn't), why are they asking for documents? What do they want the documents for?
Is this how they create their bot VERIFIED accounts on trustpilot to give them 5 stars? or is it something even worse?
They claimed that it was the provider's decision after all.
This is a police case if i've ever seen one.

[Flexie80]

I feel for you TIHGO, this is scandalous behaviour from Betpanda. Luckily I never joined Betpanda althoug I was considering it for a while, but after this case I definitely won't be signing up. Betpanda deserves to be on the blacklist everywhere.

[T1HGO]

I feel for you TIHGO, this is scandalous behaviour from Betpanda. Luckily I never joined Betpanda althoug I was considering it for a while, but after this case I definitely won't be signing up. Betpanda deserves to be on the blacklist everywhere.

Thank you for your words. I'm glad this thread was usefull to prevent someone else to get scammed.

[T1HGO]

I just received an email from askgamblers saying my complaint was rejected. Here's what it says:
"Hello betpanda.trashio,
Your complaint has been rejected due to following reason:

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

If you have any questions, you may contact us at support@askgamblers.com or learn more about AskGamblers complaints."

https://gyazo.com/2248ff6b99b52b6abaf3355d33f1cf0b

[Pmalek]

AskGamblers is asking you to send a complaint to the regulator of BetPanda casino. I wonder why they don't want to mediate the case.

I don't see a license seal on BetPanda's website with any contact information. It does say the casino is operated by SBM S.R.L, which is Star Bright Media S.R.L, registered and regulated in Costa Rica. You will need to find a way to contact the license issuer. According to this, the company operates under an Anjouan Gaming Authority license. No ideal if that is true, though.
 
You can try to contact them from the following sources:
https://anjouangaming.com/contact/
https://gamingcontrolanjouan.org/contacts/

Please note that the first website states they will not review or respond to complaints sent via their contact form, so the choice is yours.
They suggest sending complaints via the license seal on the casino's website, but as I said earlier, I don't see it. You can contact BetPanda support and ask them how to view their license and seal.

[Flexie80]

AskGamblers is asking you to send a complaint to the regulator of BetPanda casino. I wonder why they don't want to mediate the case.

I don't see a license seal on BetPanda's website with any contact information. It does say the casino is operated by SBM S.R.L, which is Star Bright Media S.R.L, registered and regulated in Costa Rica. You will need to find a way to contact the license issuer. According to this, the company operates under an Anjouan Gaming Authority license. No ideal if that is true, though.
 
You can try to contact them from the following sources:
https://anjouangaming.com/contact/
https://gamingcontrolanjouan.org/contacts/

Please note that the first website states they will not review or respond to complaints sent via their contact form, so the choice is yours.
They suggest sending complaints via the license seal on the casino's website, but as I said earlier, I don't see it. You can contact BetPanda support and ask them how to view their license and seal.

I have noticed a negative change in Askgamblers recently. They are rejecting more and more complaints lately without any valid reason. Seems they just want to protect some casinos, or just don't have enough manpower and randomly rejecting cases because of it.
I myself have had some cases rejected by Askgamblers without any idea why.

And regarding Anjouan, I can tell you they are just as bad as Curacao for player protection: I have made a complaint to them about 2 months ago. After their initial automated email saying they received my complaint, they have let me know nothing at all. Despite several reminder emails. Complete silence. They only care about collecting license fees.

[yhiaali3]

Another point to make here: Why was the withdrawal request rejected after only 30 seconds, as the OP stated? Were they able to review his account and discover the violation within 30 seconds? If they had discovered the violation beforehand, why didn't they suspend the account before submitting the withdrawal request?

That is a VERY good point, and i actually thought about this. I will go even further on the point you made.
If you took the time to check other cases similar to mine, this is how they ALWAYS operate. Always banning the account right after a withdrawal request.

Unfortunately, this is true. I've seen dozens of similar cases here in this section, and almost the same thing happens: the account is blocked after a withdrawal request or after receiving consecutive winnings.

The unfortunate thing about your case is that they closed your account and confiscated all funds and pending bonuses, as you mentioned. In other similar cases, trusted casinos only withheld winnings and allowed users to withdraw their funds.

[T1HGO]

I am still waiting, for mister @Betpanda representative to get out of his scamcave and adress some of the facts i have exposed.

Why am i only getting "flagged" by betby, at betpanda.io but not in any other casino that also has betby as a provider?

Why are you asking your players for documents, after the players are already banned for "breaking ToS". If you claim, and are sure that the player broke ToS, then what the hell do you want documents for? Ban first, ask later? Sure.

And finally, adress directly what is so wrong with my bets, for you to claim "As you can see, the betting techniques which you used breach the above and as a result, the funds were retained. What the events or the bets were doesnt matter, the fashion in which the bets were placed, does." Betting techniques. lol.

I already know, 2 options will happen after asking this questions:
1 - You don't have any arguments or facts to counter my questions, because they do not exist. I have backed all my accusations with proof.
2 - You come here and drop another copy/paste with the most vague shit possible.

I showed proof in all of my claims, you can't do the same. Just admit you're a scam site.

[Pmalek]

You are already KYC-verified on Betpanda plus FortuneJack and Cryptoleo (they all know your identity) and Betby surely knows it as well because they are partnered with these platforms. What are the chances that you address this problem to Betby directly and try to see if you can reach anyone who might reveal more information to you? I don't think you have anything to lose.

Tell them that you are KYC-verified on the three casinos and that Betpanda has flagged your activity as suspicious. Ask them if that is true and if Betby really did warn Betpanda about you and why exactly.     

[holydarkness]

I am still waiting, for mister @Betpanda representative to get out of his scamcave and adress some of the facts i have exposed.

Why am i only getting "flagged" by betby, at betpanda.io but not in any other casino that also has betby as a provider?

Why are you asking your players for documents, after the players are already banned for "breaking ToS". If you claim, and are sure that the player broke ToS, then what the hell do you want documents for? Ban first, ask later? Sure.

And finally, adress directly what is so wrong with my bets, for you to claim "As you can see, the betting techniques which you used breach the above and as a result, the funds were retained. What the events or the bets were doesnt matter, the fashion in which the bets were placed, does." Betting techniques. lol.

I already know, 2 options will happen after asking this questions:
1 - You don't have any arguments or facts to counter my questions, because they do not exist. I have backed all my accusations with proof.
2 - You come here and drop another copy/paste with the most vague shit possible.

I showed proof in all of my claims, you can't do the same. Just admit you're a scam site.

I heard from someone in contact with BetPanda that they're currently assigning a representative to handle matters on ADR, so we'll probably [or hopefully] see a lot of improvement on ADR. Unfortunately, as your case got rejected by AG, there is a chance that the representative will not be able to handle your case.

Nonetheless, I'm also currently trying to get this rep's account so we can talk directly. Let's hope I can get ahold of them, so we can start handling cases on the forum and get most, if not all, of them clarified.

[SirJohnVonSlotty]

Hey team,

I was asked by Little Mouse to take a look at this thread and leave a comment, so below are my comments. Keep in mind that I'm not associated with anyone in this thread.

Some facts before I start:
#1. Every Operator that doesn't have a license and offers NO KYC is a high risk operator, since you can't prove anything and there's no one to fight.
#2. Every NO KYC sportsbook operating without a license has a very strict TOS and hates arbitrage betting and uses that TOS to fight everyone and anyone.
#3. AskGamblers will put little to no effort into resolving issues that look like a waste of time, especially with a non-licensed operator, and a newly registered user under a troll nickname.
#4. The Player/OP mentioned that he's active on several operators that share the same sportsbook provider and verified on them, this is labeled as a high risk behavior
#5. The situation is NOT A SCAM if the Operator labeled it as arbitrage, returned the Deposited funds, but confiscated Bonus funds and Winnings.
#6. The situation IS A SCAM if the operator confiscated deposited funds and ignores the player
#7. The situation IS COMPLICATED if you left 1 BTC with the operator in 2014 and returned in 2025 to withdraw it. During our crypto casino operation we let these things slide even during the volatile periods, but I can imagine that some other operators don't want to do that because you're literally giving money away for free since you've converted those coins at the end of each month.
#8. Scam accusations on this forum do not get traction, and it's very hard to appoint a headcount to manage them and reply to each individual post. So whoever is replying, is replying in their free time, so treat them with respect, they are just trying to help.
#9. User Generated Casino reviews on all platforms are mostly low, because only the losing users are the vocal ones. No one is going to go and share how they won 50 eur one day, that is really rare.

From my side what I would like to know is:
#1. OP can you confirm if you have been using several different operators with the same odds provider?
#2. OP can you confirm if your initial deposit of 201.37€ was refunded or confiscated?

what pisses me off about this is that the player has no way to prove they did nothing wrong. i mean, how exactly do one prove they didn't do "fraud"?

If I see that your e-mail, card or wallet is registered with 10 different sportsbook providers, you're planning the fraud, but I can't tell you that yet, I'll just flag you for the next person who will review you. 

If the Game Provider gives me a list of all your arbitrage bets across those 10 different providers, you did the fraud, but I can't waste my time on telling you that because I have 10000 of similar accounts in my inbox.

If you're covering your ass with different mails and throw away cards, you're still human and are leaving a footprint in the matrix, a matrix that has been trained for the past 30 years, and you started cheating operators 6 months ago. I wrote an example somewhere on the forum where I mentioned how we accidentally caught one user with 6 mail accounts and each of them had the same amount of dots and S letters.  Also betting and gambling patterns are easily recognized since there are systems in check to flag it up for us.

+ another 6 or 7 situations where it's really easy for me, as a business, to see that you're scamming me.

How to prove that you didn't do arbitrage? By being a genuine player.

[T1HGO]

From my side what I would like to know is:
#1. OP can you confirm if you have been using several different operators with the same odds provider?
#2. OP can you confirm if your initial deposit of 201.37€ was refunded or confiscated?

#1 - I can confirm i have used several different operators with the same odds provider, aswell as different providers. It's not like i am chasing specifically for casinos with betby provider. I have used many others as well. I try to choose where i play carefully based of how safe the casino is, and what it offers, not it's odds provider. I think we can all agree that there's alot of betby casinos these days. Never had an issue before tho.

#2 - I can confirm i didn't receive, neither my initial deposit or winnings. My account was closed, and i've been pretty much ignored. Their representative stopped by to drop a vague copy/paste he usually likes to drop on other scam accusation threads, and that was it.

[SirJohnVonSlotty]

From my side what I would like to know is:
#1. OP can you confirm if you have been using several different operators with the same odds provider?
#2. OP can you confirm if your initial deposit of 201.37€ was refunded or confiscated?

#1 - I can confirm i have used several different operators with the same odds provider, aswell as different providers. It's not like i am chasing specifically for casinos with betby provider. I have used many others as well. I try to choose where i play carefully based of how safe the casino is, and what it offers, not it's odds provider. I think we can all agree that there's alot of betby casinos these days. Never had an issue before tho.

#2 - I can confirm i didn't receive, neither my initial deposit or winnings. My account was closed, and i've been pretty much ignored. Their representative stopped by to drop a vague copy/paste he usually likes to drop on other scam accusation threads, and that was it.

If the initial deposit wasn't refunded then it's a scam, @Betpanda kindly refund the amount, it's not a large sum and it's not worth the hassle, you can even refund it through the campaign manager.

If the amount is not refunded by the end of the month I will support the flag.

[bettingfede1998]

If the initial deposit wasn't refunded then it's a scam, @Betpanda kindly refund the amount, it's not a large sum and it's not worth the hassle, you can even refund it through the campaign manager.

If the amount is not refunded by the end of the month I will support the flag.

Unfortunately they usually do this saying that their terms allow it and the laws of Costa Rica as well. They don't want to refund the deposit. I have had dozens and dozens of exchanges of messages with them but nothing to do. Here is my story.
OP good luck, keep fighting but I'm afraid that sooner or later you will give up like I did..