BETPANDA scammed me for over 3000$, ignored for 7 months

[rynnz]

What happened: Hello bitcointalk users, 7 months ago when i attempted to make my first withdrawal request on betpanda casino, the withdrawal was getting delayed and after contacting support i was told to the reasoning for it was a "security check".

A week later i was told to send my KYC information to their email, which i did. Never got a reply from them.

As of today, my account is still banned and my balance was not payed out (around 3000$ in Solana), not even my deposits were returned (around 800$ in solana)

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3675233

Reference Link: https://bitcointalk.org/index.php?topic=5523596.0
Amount Scammed: 3000$
Payment Method: Crypto
Proof of Payment: https://www.talkimg.com/images/2025/05/07/UUG0LI.png
PM/Chat Logs: https://www.talkimg.com/images/2025/05/07/UUGqTg.png
Additional Notes: ID: ezrekuprofit@gmail.com Ignored complaints: https://casino.guru/betpanda-casino-player-s-account-has-been-closed https://www.askgamblers.com/casino-complaints/betpanda-io-casino-account-got-locked-after-delaying-payout

https://www.talkimg.com/images/2025/05/07/UUGlqd.png

[acroman08]

Just curious, is the image you share on "PM/Chat Logs" the only conversation you've had with their support?

I am assuming they are investigating something, but it is concerning that this has been going on for 7 months, and they didn't even maintain contact with you or make contact with casino.guru and askgamblers when they contacted them after you posted your issue there.

Anyway, I'll try to PM their forum representative, perhaps they might address this issue if they see the message when they log in to the forum again.

[rynnz]

Just curious, is the image you share on "PM/Chat Logs" the only conversation you've had with their support?

I am assuming they are investigating something, but it is concerning that this has been going on for 7 months, and they didn't even maintain contact with you or make contact with casino.guru and askgamblers when they contacted them after you posted your issue there.

Anyway, I'll try to PM their forum representative, perhaps they might address this issue if they see the message when they log in to the forum again.

When i go to their live chat they tell me to contact via their email, whenever i tried to contact their email i was ignored.

Thats pretty much it.

[Zwei]

i'm sorry for your loss OP, but i don't think you are going to get anything out of them here on the forum either, they just don't care, and the fact that they have ignored both your casinoguru and askgamblers complaints only proves that.

Proof of Payment: https://imgur.com/a/6Unt5SQ
PM/Chat Logs: https://imgur.com/a/9TeK0Kk

can you please reupload the images to https://www.talkimg.com instead?

[rynnz]

i'm sorry for your loss OP, but i don't think you are going to get anything out of them here on the forum either, they just don't care, and the fact that they have ignored both your casinoguru and askgamblers complaints only proves that.

Proof of Payment: https://imgur.com/a/6Unt5SQ
PM/Chat Logs: https://imgur.com/a/9TeK0Kk

can you please reupload the images to https://www.talkimg.com instead?

Reuploaded images as you requested.

Regarding this complaint, i know this won't do much but atleast when potencial players google this casino they might find this thread.

If you check their ratings on askgamblers/casinoguru you can see that they won't care about their reputation. The amount of players scammed is absurd.

[Eternad]

Reuploaded images as you requested.

Regarding this complaint, i know this won't do much but atleast when potencial players google this casino they might find this thread.

If you check their ratings on askgamblers/casinoguru you can see that they won't care about their reputation. The amount of players scammed is absurd.

All casino even the most established have a lot scam accusation on cg and ag because most of the cases doesn’t have enough evidence that will make casino suffer with bad reputation.

Betpanda is active here especially on promotion. The representative might give us a clear update on what’s really going on your case.

I’m interested to see if betpanda will answer old concerns on the forum.

[acroman08]

Just curious, is the image you share on "PM/Chat Logs" the only conversation you've had with their support?

I am assuming they are investigating something, but it is concerning that this has been going on for 7 months, and they didn't even maintain contact with you or make contact with casino.guru and askgamblers when they contacted them after you posted your issue there.

Anyway, I'll try to PM their forum representative, perhaps they might address this issue if they see the message when they log in to the forum again.

When i go to their live chat they tell me to contact via their email, whenever i tried to contact their email i was ignored.

Thats pretty much it.

That sounds frustrating. Sadly, just like you there is not much that we can do here, I already their representative a PM but there is no way knowing when they'll log in and see the message or if they will address this case after seeing the message.

[rynnz]

Reuploaded images as you requested.

Regarding this complaint, i know this won't do much but atleast when potencial players google this casino they might find this thread.

If you check their ratings on askgamblers/casinoguru you can see that they won't care about their reputation. The amount of players scammed is absurd.

All casino even the most established have a lot scam accusation on cg and ag because most of the cases doesn’t have enough evidence that will make casino suffer with bad reputation.

Betpanda is active here especially on promotion. The representative might give us a clear update on what’s really going on your case.

I’m interested to see if betpanda will answer old concerns on the forum.

We can all agree that every established casino has a lot of scam accusations, but a rating as bad as 1.7/10 on askgamblers for instance? I don't think i've ever seen a casino with a lower rating.

[hopenotlate]

What happened: Hello bitcointalk users, 7 months ago when i attempted to make my first withdrawal request on betpanda casino, the withdrawal was getting delayed and after contacting support i was told to the reasoning for it was a "security check".

A week later i was told to send my KYC information to their email, which i did. Never got a reply from them.

As of today, my account is still banned and my balance was not payed out (around 3000$ in Solana), not even my deposits were returned (around 800$ in solana)

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3675233

Reference Link: https://bitcointalk.org/index.php?topic=5523596.0
Amount Scammed: 3000$
Payment Method: Crypto
Proof of Payment:
PM/Chat Logs:
Additional Notes: ID: ezrekuprofit@gmail.com Ignored complaints: https://casino.guru/betpanda-casino-player-s-account-has-been-closed https://www.askgamblers.com/casino-complaints/betpanda-io-casino-account-got-locked-after-delaying-payout

Quoting your post to make images visible for a better reading.

I think you should add some more context on your activity on their site : some sort of chronological history of your betting activity after the deposit, if you were doing sportsbets, eventually what kind of ( I mean main events or secondary sports that sometimes are involved in fixed matches), rather than playing casino games or both; if you claimed welcome bonus or other kind of bonus/promotions ( that in my experience are the main reason of accounts being blocked/limited) or if you deposited and played straight away; if your bankroll growth was due to a big win or if it was a steady one...

Just to allow us to have a wider picture of the whole situation.

[Mahdirakib]

If you check their ratings on askgamblers/casinoguru you can see that they won't care about their reputation. The amount of players scammed is absurd.

Just wondering, why have you waited 7 months before creating this thread? Up to 3 months is more than enough time for investigation or security check. They have taken too much time already. As 'Zwei' has said above, you may not see any positive outcome here. Moreover, they won't refund your deposit. And you won’t get any proper explanation from them. Their reputation is too bad in the mediators as they always fail to provide evidences to justify their decision. You will find most of the complaints as unresolved against Betpanda in the mediators.

[rynnz]

I think you should add some more context on your activity on their site : some sort of chronological history of your betting activity after the deposit, if you were doing sportsbets, eventually what kind of ( I mean main events or secondary sports that sometimes are involved in fixed matches), rather than playing casino games or both; if you claimed welcome bonus or other kind of bonus/promotions ( that in my experience are the main reason of accounts being blocked/limited) or if you deposited and played straight away; if your bankroll growth was due to a big win or if it was a steady one...

Just to allow us to have a wider picture of the whole situation.

I made a deposit, and in around a week made sportsbets/casino gambling. When i reached a good balance (within a week) i requested my first and only withdrawal.

My bets were essentially made in esports, no matchfix at least to my knowledge, and if I remember correctly it was a casual balance grind, no "big" win.

Just wondering, why have you waited 7 months before creating this thread? Up to 3 months is more than enough time for investigation or security check. They have taken too much time already. As 'Zwei' has said above, you may not see any positive outcome here. Moreover, they won't refund your deposit. And you won’t get any proper explanation from them. Their reputation is too bad in the mediators as they always fail to provide evidences to justify their decision. You will find most of the complaints as unresolved against Betpanda in the mediators.

I believe they didn't have this kind of presence on the forum when I had a problem with them. I was also waiting for the results of the verifcation but as i said before, no answer.

[holydarkness]

Reuploaded images as you requested.

Regarding this complaint, i know this won't do much but atleast when potencial players google this casino they might find this thread.

Is it a solution you're looking for here, or is the thread serve a purpose to warn people? And that evidence, with no intention to be fully offending, yeah, that won't do much. Nothing at all, perhaps. Be more details if you can, please.

Show us what they wrote when they ask for KYC, what's your response and their reply to your response. Give as many details as you can [private info being covered].

If you check their ratings on askgamblers/casinoguru you can see that they won't care about their reputation. The amount of players scammed is absurd.

Yeah, that's quite established. I've mentioned it in other threads against them. I currently working a hard labor to try to "manually" solve cases against them best I can. Yours though, I won't touch without futher details.

[rynnz]

Yeah, that's quite established. I've mentioned it in other threads against them. I currently working a hard labor to try to "manually" solve cases against them best I can. Yours though, I won't touch without futher details.

I'm obviously looking for a solution  but i won't expect much from this casino with a Costa Rica license.

Regarding the KYC, here you go

https://www.talkimg.com/images/2025/05/07/UUmvjf.png

[xLays]

Just wondering, why have you waited 7 months before creating this thread? Up to 3 months is more than enough time for investigation or security check. They have taken too much time already. As 'Zwei' has said above, you may not see any positive outcome here. Moreover, they won't refund your deposit. And you won’t get any proper explanation from them. Their reputation is too bad in the mediators as they always fail to provide evidences to justify their decision. You will find most of the complaints as unresolved against Betpanda in the mediators.

I believe they didn't have this kind of presence on the forum when I had a problem with them.

I am saying this is true because upon checking the Betpanda thread and the Betpanda account you mentioned it was created last December 2024, which was 6 months ago and your case is already 7 months old. So theyre not active here the time you got this issue in your account.

Upon checking the Betpanda account here, they are replying in some scam accusation threads, so they will likely address this as well. I hope that if you're not truly cheating the casino, you can recover your funds eventhough it was 7 months ago. It makes sense that AskGamblers and Casino Guru are not as valuable compared to bitcointalk. lol

[Perfectbaby]

Sincerely speaking from the screenshot I didn't see anything reasonable as complaints over there, again seems you have not captured the previous community with the support rather saying "you should contact them via mail. Well, I may not know how long this has been lingering but you should have first Posted on their Ann thread to drag their attention before creating this accusations, again why did you pass kyc before going further making deposit since casinos are very much sensitive whenever there is a huge winning from their site and they wouldn't be that taking things slightly with you whenever funds is involved.

[rynnz]

Sincerely speaking from the screenshot I didn't see anything reasonable as complaints over there, again seems you have not captured the previous community with the support rather saying "you should contact them via mail. Well, I may not know how long this has been lingering but you should have first Posted on their Ann thread to drag their attention before creating this accusations, again why did you pass kyc before going further making deposit since casinos are very much sensitive whenever there is a huge winning from their site and they wouldn't be that taking things slightly with you whenever funds is involved.

I contacted betpanda around 50 times in live chat, 10 times via email, opened two threads on mediators (askgamblers/casinoguru) to try to get an answer to no success

BTW love the irony on your betpanda signature "anonymous & instant casino"

[Mahdirakib]

Upon checking the Betpanda account here, they are replying in some scam accusation threads, so they will likely address this as well. I hope that if you're not truly cheating the casino, you can recover your funds eventhough it was 7 months ago. It makes sense that AskGamblers and Casino Guru are not as valuable compared to bitcointalk. lol

Betpanda team give replies to the scam accusations here, but they have failed to provide necessary details to justify their decision always. They also confiscate the deposited funds of the user by highlighting their terms, which is pretty much unfair. You won't see this type of practice on most other casinos. Personally, I consider Askgamblers, CasinoGuru or other popular mediators as a better option to solve the disputes. Because, both parties (casinos and users) don't share the sensitive information here.

Betpanda team have ignored OP's complaint on both Askgamblers and CasinoGuru. OP might get a response here regarding his issue, but the chance is very low to see the decision in his favour.

[Perfectbaby]

Snip

I contacted betpanda around 50 times in live chat, 10 times via email, opened two threads on mediators (askgamblers/casinoguru) to try to get an answer to no success

BTW love the irony on your betpanda signature "anonymous & instant casino"

After knowing they have an active Ann thread here why didn't you also contact them to see if they could respond to you over here, because I believe they are more active here than any other platform you may want their attention. Forum here is the best place to seek casino's attention than those platforms you mentioned as they aren't that active and mostly that is a third party site which they must get to be contacted before your case could be handled but forum here gives you direct access to the casino since they have an active promotion on this forum.

[Wiwo]

Snip

I contacted betpanda around 50 times in live chat, 10 times via email, opened two threads on mediators (askgamblers/casinoguru) to try to get an answer to no success

BTW love the irony on your betpanda signature "anonymous & instant casino"

After knowing they have an active Ann thread here why didn't you also contact them to see if they could respond to you over here, because I believe they are more active here than any other platform you may want their attention. Forum here is the best place to seek casino's attention than those platforms you mentioned as they aren't that active and mostly that is a third party site which they must get to be contacted before your case could be handled but forum here gives you direct access to the casino since they have an active promotion on this forum.

I believe this issue have been escalated enough to get to the attention ot the team, I know how active we have all been onnthe betpanda ANN thread and their representatives are actively following so I believe their have an eye on this issue, one thing we have to understand about running a business is that, a platform have so many branches and departments and all this work as one to make the casino stand out among others, so gambler expectations of fast response may be denied sometimes.

So following up from time to time, to know what the level with the case until you finally get the positive response expected which I know you will get eventually.

[Betpanda]

Hello,

Apologies for the delayed reply and the inactivity of our Support in replying to your case.

However, the details I can provide you with are as follows:

The clause of our Terms & Conditions which was breached is the following one:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

Our Sportsbook provider Betby carries out the investigation and gives us general information of the outcome, so I can only share with you the information which they provide us. They informed that they detected multiple suspicious bets of varying nature flagged, which led to the investigation.

We do understand that this is not the outcome you were looking for, but unfortunately the Terms have been breached and this is the end result.