⚠️SCAM⚠️ BC.game - refusing to pay $1.5m, switched jurisdiction to avoid paying

[gh0573d]

EDIT::

Hi everyone,

I have recently opened a flag on @BC.GAME and @BC.Game Support, and would appreciate anyone who believes (after reading my claim) that they are in a breach of contract to support those flags:
https://bitcointalk.org/index.php?action=trust;flag=3403
https://bitcointalk.org/index.php?action=trust;flag=3404

Please make sure that you've read everything in this thread, and that you pressing support flag does not have malicious intent.

Thanks!

---------

Some of you might've already been familiar with the case, but for others, I've finally got a chance to write my story here on Bitcoin Talk.

Approximately year ago, I've created account on BC.game and played there for a while, successfully withdrawing several times, approximately over $100k mostly on casino games (Fortune Dragon primarily).

I was on a lucky streak and won big (over $1.4 million - USD) and when there was a time for withdrawal: bummer. Account blocked. Even though I did KYC verification properly.

Hopped on a live chat to see what's going on, and agent "Cyrill" requested from me to provide some information along with additional KYC verification via Sumsub. Done that, tried doing KYC again but it said "user with same information is already recorded". Tried to sort that out, only to be greeted with being permanently banned with no option to appeal.

Reason? "engaging in prohibited techniques"

1 - I never did any prohibited techniques willingly or knowingly (there is a reason for saying this)
2 - I only played by rules and fair

Reason for mentioning willingly or knowingly: after I have contacted one guy via Twitter/X (Spyds), he was able to identify a minor bug in their "Sign in" form which I, at one point, unintentionally did. Basically, I registered my account by filing out information (not using SSO), but at one point, I clicked on Sign In and used Google SSO to log-in to my account, which accidentally created another account. I never used that account nor had any intention of doing so.

I've tried numerous times reaching out to BC.game to get this resolved, only for them to ignore me and just c/p same response. Later on, I've (and other players) filed a lawsuit against them for not fulfilling claims, which we won. And they were declared bankrupt. Only to avoid paying out our winnings and switch jurisdiction.

Few months ago, I've filed complaint via Casino guru, only to hear from Branislav (who works there) that they said I apparently had two accounts and was abusing their bonus system - I NEVER DID. And they never mentioned anything even remotely in counter-claim during the court proceedings in Curacao.

Furthermore, during these proceedings, they have tried to fabricate evidence with adding various statements of "BC.game was acquired", which was also fully documented in court claim.

Now I am stuck with all my money being locked with them, no way to get it, and them continue being "reputable" casino.

I am happy to provide evidence of everything above said, including video walkthrough of said bug, their phone call of trying to avoid claims, production case from my lawyer and their response. I want my money, and apparently I am not going to get it any way...

EDIT:

Apparently, this was rather normal behavior of them back then, as I just found one of the similar threads.

apart from this thread, there are several KYC-related complaint threads created against BC.game. the complaints were very similar to each other, the gambler tried to withdraw and was asked to perform KYC and then they either don't get an update on their KYC status or their KYC was denied. I don't know what is going on with their management but they seem to not respond to new cases posted here in the forum.

Would you mind sharing a screenshot to back up your claim?

[acroman08]

I am happy to provide evidence of everything above said, including video walkthrough of said bug, their phone call of trying to avoid claims, production case from my lawyer and their response. I want my money, and apparently I am not going to get it any way...

This seems like a very complicated situation, at least from my point of view. Anyway, please do provide evidence that you have, just to make sure you can back up your claims. If some of the evidence you have contains sensitive/personal information, please cut it out or blur it out.

I'll mention @holydarkness since he has direct contact with someone in BC.GAME.

Also, I just want to mention that the OP of the thread where my post came from got his case resolved at the end.

[gh0573d]

Let's go deep.

Some images: https://imgur.com/a/600rziF
Bug in question: https://www.youtube.com/watch?v=o3Qz2y6oMNA
Discussing on how to avoid paying: https://www.youtube.com/watch?v=kU7_LpqomLs
Their only "evidence" in court: https://imgur.com/a/osCYr54 and https://imgur.com/a/siRhGiu

Please note that I have also been threatened with legal actions from them to pay them for my previous winnings: https://imgur.com/a/ChMLG6l

I do have a whole bunch of additional proof as well, and would be happy to provide all of it to someone credible on the forum just so they can verify, as it's basically hundreds of pages.

Thanks.

EDIT: More details in this thread as well, written by High Roiiers Club https://x.com/highroIIersclub/status/1906303592035647910

EDIT #2: I'm also in talks with Bloomberg journalist who is going investigation in them. https://imgur.com/a/mcGDM0u

Our case was also published in NEXT.io and other online publications: https://next.io/news/regulation/bc-game-declared-bankrupt/

[AHOYBRAUSE]

Damn, that's a shitty situation. Especially the video with the 2 accounts under the same email really looks messy.
What exactly did the casino guru thing bring. Did BC provide evidence for their claims so that CG can make a ruling. Also, you actually never played or got any bonus ( clean transaction and betting history ) with the other account I assume?

I've tried numerous times reaching out to BC.game to get this resolved, only for them to ignore me and just c/p same response. Later on, I've (and other players) filed a lawsuit against them for not fulfilling claims, which we won. And they were declared bankrupt. Only to avoid paying out our winnings and switch jurisdiction.

I am aware of this situation, this was in around November/December last year right. A court in Curacao declared them bankrupt so they quickly left the country and got a new license on some even smaller island.  I didn't know this was because of a court case against them though, even more messy.
In here BC makes raffles and giveaways all the time, but treating their players fairly is not on their agenda. Cutting bonuses in half 1 day before paying monthly/weekly last year, raising house edge over night without notification an so on, that's terrible. I also left the site for good a while ago, couldn't stand it anymore.

[noviesol]

I think I read about BC.Game bankruptcy in the news before. I didn’t realize it was because of this case that they declared bankruptcy and simply switched jurisdictions.

https://www.curacaochronicle.com/post/main/curacao-court-declares-bankruptcy-for-blockdance-and-small-house-amidst-unpaid-player-claims/

To me, it’s clear that if you won your case in court, you must have provided enough evidence to rightfully claim your winnings.

Regarding the SSO option, it’s very easy to accidentally click on “Sign in with Google.” It has happened to me several times on other websites too.

As you mentioned, you never played or used any bonuses on that account, so this really feels like an excuse to deny your withdrawal.

[gh0573d]

I think I read about BC.Game bankruptcy in the news before. I didn’t realize it was because of this case that they declared bankruptcy and simply switched jurisdictions.

https://www.curacaochronicle.com/post/main/curacao-court-declares-bankruptcy-for-blockdance-and-small-house-amidst-unpaid-player-claims/

To me, it’s clear that if you won your case in court, you must have provided enough evidence to rightfully claim your winnings.

Regarding the SSO option, it’s very easy to accidentally click on “Sign in with Google.” It has happened to me several times on other websites too.

As you mentioned, you never played or used any bonuses on that account, so this really feels like an excuse to deny your withdrawal.

This is how everything went:

1 - Our lawyer sent them demand letter for the claims and multiple follow ups
2 - They ignored everything
3 - We filed hearing in the court, to which they responded, providing non existent evidence.
4 - They even went further adding various statements across their website about them being owned by other company, and they only bought the brand, not the playerbase and previous claims. None of this existed before lawsuit (provided in the productions/evidence)
5 - During all this conversation, there was only one attempt in reaching us out (CEO Jack through lawyer, and never responded to our lawyer's request)
6 - They started spinning that all claims were illegitimate, even though for each claim, all players had enough evidence of them. Out of all these, only 1 player was "eligible" for claim.
7 -  Filed for bankruptcy hearing, after which they started (actually) producing fake evidence (one of them provided in Imgur album). Please note, to this date, there was no single evidence of any illegitimate actions done by player.
8 - They were declared bankrupt by court of Curacao because they were ignoring the ruling and court appointed trustee. To this date, trustee was unable to get any funds from liquidation procedure because they had zero assets (no bank accounts, nothing) in curacao
9 - They started with various statements saying they are opposing the ruling and will appeal.

To this date, not only they did not appeal, but they jumped to another legal entity registered in Belize, with license issued in "autonomous island of Anjouan" ignoring any requests to comply with ruling, or paying out the claims.

Damn, that's a shitty situation. Especially the video with the 2 accounts under the same email really looks messy.
What exactly did the casino guru thing bring. Did BC provide evidence for their claims so that CG can make a ruling. Also, you actually never played or got any bonus ( clean transaction and betting history ) with the other account I assume?

I've tried numerous times reaching out to BC.game to get this resolved, only for them to ignore me and just c/p same response. Later on, I've (and other players) filed a lawsuit against them for not fulfilling claims, which we won. And they were declared bankrupt. Only to avoid paying out our winnings and switch jurisdiction.

I am aware of this situation, this was in around November/December last year right. A court in Curacao declared them bankrupt so they quickly left the country and got a new license on some even smaller island.   I didn't know this was because of a court case against them though, even more messy.
In here BC makes raffles and giveaways all the time, but treating their players fairly is not on their agenda. Cutting bonuses in half 1 day before paying monthly/weekly last year, raising house edge over night without notification an so on, that's terrible. I also left the site for good a while ago, couldn't stand it anymore.

They did provided some sort of evidence to CG, after which CG representative rejected our claim. But, please understand that during any point in history before it, they never provided any evidence directly to us, simply because I was never doing any foul play. Deposited money, played normally, withdrawn on several occasions. Only when my winnings hit over $1m, they decided that I am in breach of ToS and banned me.

EDIT: Here are some fabrication they did before court hearing: https://bc.game/help/announcement (added in their footer link).  They had similar statement in footer, while their license was Curacao (GCB one). Basically, we have also contested legitimacy of acquisition, asking them for documents of acquisition (LOI, acquisition agreement) to which they only provided PDF document written in 3 paragraph with an actual statement rather than those documentation and signed by someone non-existent. After doing forensics on said document, we were also able to identify that the document as well was fabricated: document stated that it was signed months earlier, while it's creation was just days before them submitting it.

[holydarkness]

OP, I currently don't have time to watch your YouTube videos, or checking and reading all of your other evidences. I'll do that later when I have more free time at hand. But for the time being, mind to shoot me your UID so I can ask my contact about what exactly happening?

[gh0573d]

OP, I currently don't have time to watch your YouTube videos, or checking and reading all of your other evidences. I'll do that later when I have more free time at hand. But for the time being, mind to shoot me your UID so I can ask my contact about what exactly happening?

35865086 and these videos are not mine to be honest, but that guy helping me.

[BenCodie]

6 - They started spinning that all claims were illegitimate, even though for each claim, all players had enough evidence of them. Out of all these, only 1 player was "eligible" for claim.
7 -  Filed for bankruptcy hearing, after which they started (actually) producing fake evidence (one of them provided in Imgur album). Please note, to this date, there was no single evidence of any illegitimate actions done by player.
8 - They were declared bankrupt by court of Curacao because they were ignoring the ruling and court appointed trustee. To this date, trustee was unable to get any funds from liquidation procedure because they had zero assets (no bank accounts, nothing) in curacao
9 - They started with various statements saying they are opposing the ruling and will appeal.

To this date, not only they did not appeal, but they jumped to another legal entity registered in Belize, with license issued in "autonomous island of Anjouan" ignoring any requests to comply with ruling, or paying out the claims.

This is the second time that I've heard of a casino doing this. What I fail to understand is that while claims pile up, they are able to move all assets and file for bankruptcy after the fact. This an extremely shady loophole to exploit, and if this can be proven, there's absolutely no reason why this casino should be trusted. I'll be amazed if people continue to ignore information like this.

[gh0573d]

I'm happy to provide whole case to the BitcoinTalk moderator/founder, which they can investigate and fact-check that this indeed happened, as we have tried to document every attempt of theirs before scheduled hearing.

[Kavelj22]

I'm happy to provide whole case to the BitcoinTalk moderator/founder, which they can investigate and fact-check that this indeed happened, as we have tried to document every attempt of theirs before scheduled hearing.

Given the number of pending complaints regarding bcgame's KYC verification procedures, I can no longer denounce the casino, even if the frozen assets are not significant. The day before yesterday, I participated in a discussion about a Nigerian user who was unable to withdraw the equivalent of $250 or less for the same reasons.

With bcgame in particular, the incident that stuck with me most was when someone successfully made a withdrawal of $7 million, proving that the platform is capable of processing millions oin withdrawals and is undoubtedly reliable.
https://bitcointalk.org/index.php?topic=5504423.0

This is the first time I've read about a case that went to court, and I'm surprised that the judiciary failed to deliver justice. This proves that operating licenses are nothing but just a facade to pretend credibility when they can be easily revoked at any time.

[gh0573d]

Mind to tell you that the $7m case happened exactly at the same time as mine. The only difference was I was not publicly disclosing anything until August, nor I had back channels (VIP or stakeholders) to push my story to BC.game upper management.

And if you check that same thread, you may noticed that one of people engaged also pointed out that this was actually common misbehavior of them back in 2024.

On the other side, I've done digging into Casino Guru, and even though evidence they MIGHT have received might imply that I did something wrong (which I can assure you I did not, nor I would go through legal channels to prove my innocence if I was), it appears that it's in their sole interest to continue advertising BC.game as it appears they are raking profits by being affiliate partners, so having their "trust index score" decreased over there would only decrease their affiliate percentage.

Went through numerous of complaints on Casino guru, only to find out that most of resolved ones were either small amounts or done outside of the platform. Casino guru (almost) never solved someone's case as being direct mediator, but only, for the sake of this discussion, mediator who proven to me to be nothing more than just modern affiliate, with zero sense of helping actual players resolve their complaints.

On the side note, BC.game appears to be valuing their advertisement on casino guru and over here, at Bitcoin Talk, so they're "filtering" these complaints and solving them just so their reputation in the others' eyes remains intact (which is reputable).

Let me be clear, I might or might not get the money, but I am going to go hard on BC.game, same as I did so far, by bringing their UK-targeted operations by tipping UK GC about the whole Curacao court case, my case in particular, and others as well. I'm currently in talks with Bloomberg journalist Olivia, who's releasing full blown investigations into their operations.

Appreciate everyone for going through all of this.

[Kavelj22]

Let me be clear, I might or might not get the money, but I am going to go hard on BC.game, same as I did so far, by bringing their UK-targeted operations by tipping UK GC about the whole Curacao court case, my case in particular, and others as well. I'm currently in talks with Bloomberg journalist Olivia, who's releasing full blown investigations into their operations.

Appreciate everyone for going through all of this.

Well, I suggest we wait for a response from hd before you making further steps. The sensitivity of the issue is such that the bcgame team will have to handle it more smoothly, as it seems that silence will not help them this time. I remember the 7 million incident and how the casino showed great understanding of the user's situation, and I found their approach very flexible. Now, I can't say that bcgame is completely honest if your version of what happened in the Curacao trial is correct, but I still believe that $1 million is nothing compared to the popularity and reputation that bcgame stands to lose, especially in the bitcointalk community.

[xLays]

Regarding the SSO option, it’s very easy to accidentally click on “Sign in with Google.” It has happened to me several times on other websites too.

As you mentioned, you never played or used any bonuses on that account, so this really feels like an excuse to deny your withdrawal.

I'm not really that heavy into gambling, but I can say this is also the reason why I stopped playing on BC.Game. Since I have multiple emails logged in on my Google browser, it really happens sometimes that you accidentally log in using a different Gmail account. So the moment I mistakenly logged in using another Gmail account, I stopped playing on BC.Game because I was worried something like this might happen even if you're not trying to cheat their bonuses.

This has also happened to me in another casino where I was logged in using a different Gmail account instead of my main one. But after it happened, I informed the casino that it was an accident that I unintentionally created or logged into a second accountand I requested that they delete the second account.

Maybe if the OP had done something similar and explained the situation in advance, especially before winning such a large amount, this might not have become an issue.

[gh0573d]

Regarding the SSO option, it’s very easy to accidentally click on “Sign in with Google.” It has happened to me several times on other websites too.

As you mentioned, you never played or used any bonuses on that account, so this really feels like an excuse to deny your withdrawal.

I'm not really that heavy into gambling, but I can say this is also the reason why I stopped playing on BC.Game. Since I have multiple emails logged in on my Google browser, it really happens sometimes that you accidentally log in using a different Gmail account. So the moment I mistakenly logged in using another Gmail account, I stopped playing on BC.Game because I was worried something like this might happen even if you're not trying to cheat their bonuses.

This has also happened to me in another casino where I was logged in using a different Gmail account instead of my main one. But after it happened, I informed the casino that it was an accident that I unintentionally created or logged into a second accountand I requested that they delete the second account.

Maybe if the OP had done something similar and explained the situation in advance, especially before winning such a large amount, this might not have become an issue.

I never did anything remotely, as stated few times.

When I registered on BC.game initially (my active account back then, advanced KYC verified), I've signed up by typing my details (email + password) and not Signing up using Google SSO. At one point after using that account, I tried signing back in (not signing up) to it using Google SSO button for it. It created whole other account. Same e-mail address as my original one.

[noviesol]

Regarding the SSO option, it’s very easy to accidentally click on “Sign in with Google.” It has happened to me several times on other websites too.

As you mentioned, you never played or used any bonuses on that account, so this really feels like an excuse to deny your withdrawal.

I'm not really that heavy into gambling, but I can say this is also the reason why I stopped playing on BC.Game. Since I have multiple emails logged in on my Google browser, it really happens sometimes that you accidentally log in using a different Gmail account. So the moment I mistakenly logged in using another Gmail account, I stopped playing on BC.Game because I was worried something like this might happen even if you're not trying to cheat their bonuses.

This has also happened to me in another casino where I was logged in using a different Gmail account instead of my main one. But after it happened, I informed the casino that it was an accident that I unintentionally created or logged into a second accountand I requested that they delete the second account.

Maybe if the OP had done something similar and explained the situation in advance, especially before winning such a large amount, this might not have become an issue.

I never did anything remotely, as stated few times.

When I registered on BC.game initially (my active account back then, advanced KYC verified), I've signed up by typing my details (email + password) and not Signing up using Google SSO. At one point after using that account, I tried signing back in (not signing up) to it using Google SSO button for it. It created whole other account. Same e-mail address as my original one.

imo, when u sign up using the same e-mail adress the system should trigger and notification that the e-mail adress is already in use. Thus, this reason is invalid. It's their own system failling allowing to sign up with the same e-mail adress with a different button.

[gh0573d]

That's true, but even if you go deeper, I wasn't trying to Sign up at all. I was trying to Sign In using a simple Google SSO button with that same e-mail. And instead of signing in to my existing account, it created another one.

EDIT: I need to add one last thing tho, they have gone through numerous channels accusing me of not being account owner, so I have also prepared photo with my id + holding paper written "bc.game" and dated today. Would be also happy to e-mail them from e-mail used to register account or do whatever is needed to verify my identity, even hopping on a video call.

[holydarkness]

That's true, but even if you go deeper, I wasn't trying to Sign up at all. I was trying to Sign In using a simple Google SSO button with that same e-mail. And instead of signing in to my existing account, it created another one.

EDIT: I need to add one last thing tho, they have gone through numerous channels accusing me of not being account owner, so I have also prepared photo with my id + holding paper written "bc.game" and dated today. Would be also happy to e-mail them from e-mail used to register account or do whatever is needed to verify my identity, even hopping on a video call.

As stated on my other post in their ANN, I've reached my contact about this and currently trying to nudge them every now and then [I reached this contact instead of the other as it seems more fitting to your situation] to gain more insight of your issue. This contact is a rather busy person so we can't always chat in matter of minutes after my name popped into their phone notification. But once we have our time and sat together, we usually tackle things nicely.

I'll appreciate a bit of patience.

[gh0573d]

Thanks for the help holydarkness.

Agenda of my post in their ANN thread is actually to keep others informed, not to give you double headache, so you can keep updating here.

But for every day that passes, there is another victim on their radar and their balance is increasing, while I am stuck in a same place I was a year ago. So apologize for my behavior, but I have no plans of backing out of informing people of their fabrication of lies, various attempts to discredit me and first, and foremost, SCAM me.

$1.5m might not be that much of amount for you, but it is life-changing one for me. And if I did anything wrong, I would've been quiet by now. But I did nothing other than playing fair and square, tried peacefully to sort my LEGITIMATE winnings for few months, went to take a legal path and won, only to see them continuing to thrive by jumping off of one jurisdiction to another, while having zero recourse.

Apart from this being direct attack to my wallet, this whole journey's been also attack to my integrity, character by calling me a liar and dishonest wherever they feel they can.

Sorry once again for rattling you.

[holydarkness]

[tl;dr below]

Ok, I haven't got in touch with my contact about your case, but in a way I am quite glad they're still busy handling matters and haven't got any chance to sit with me yet, as I've completed the whole reading and there are parts I am not sure yet I understand.

If you don't mind me playing Devil's advocate so I can get a more immersive understanding of your issue, so when I got the chance to talk with my contact, I have a better knowledge of what happens. Prior warning though, this will awfully look like I'm attacking you and defending the casino. If that's what you feel, whenever you feel that way, here, a thread already dedicated to question my neutrality, complete with the conspiracy theory, feel free to join that team whenever you like.

Apropos,

Let's go deep.

Some images: https://imgur.com/a/600rziF

Got it, basically UID 35865086 and you have a lot in your account.

Bug in question: https://www.youtube.com/watch?v=o3Qz2y6oMNA

Also got it, I'll jot in my to-do list to reach other contact on BC to check this bug and get this fixed. A suggestion by noviesol made a lot of sense and will tackle the matter easier. So I'll check with that contact about this.

Discussing on how to avoid paying: https://www.youtube.com/watch?v=kU7_LpqomLs

I literally spent my time driving home listening to this. It sparked so many questions in my head like how the conversation recording got public and who post and the likes, but at this point I think it's rather irrelevant to your case, and thus let's table it.

Their only "evidence" in court: https://imgur.com/a/osCYr54 and https://imgur.com/a/siRhGiu

Do you mind to reupload "osCYr54"? It's barely readable on my devices [plural]. Perhaps to talkimg and paste the bbcode in "full linked" mode, so we can see them in clearer quality? I somehow think it's quite crucial point to this matter.

Please note that I have also been threatened with legal actions from them to pay them for my previous winnings: https://imgur.com/a/ChMLG6l

May I ask what prompt them to send this to you?

I do have a whole bunch of additional proof as well, and would be happy to provide all of it to someone credible on the forum just so they can verify, as it's basically hundreds of pages.

Please don't send me that for the time being, the part of my brain dedicated for the forum life is already about to explode with headache inducing cases for St... neighboring cases. But I will appreciate if you can provide here in public or privately through PM the ruling of the court that favored you.

Thanks.

EDIT: More details in this thread as well, written by High Roiiers Club https://x.com/highroIIersclub/status/1906303592035647910

I have to dig my email to unearth my old Xtwitter account just so I can read the X thread. Didn't give much, basically just as what's presented here, with some comments and ads. But thanks, though.

EDIT #2: I'm also in talks with Bloomberg journalist who is going investigation in them. https://imgur.com/a/mcGDM0u

Our case was also published in NEXT.io and other online publications: https://next.io/news/regulation/bc-game-declared-bankrupt/

Not trying to be rude, but I'm not interested in these two above for the time being as I am here to deescalate situation instead of getting things out of control, so... to summarize:

tl;dr: if you can give me a better image of your imgur "osCYr54", their evidence for court, as well as the court ruling, it might help me understand better up to this point.