Best Change / Changelly - Funds Held for 6+ Months after KYC - SCAM?

[marliner231]

Hello everyone,
I’d like to share my negative and possibly fraudulent experience with a crypto exchange I found through the BestChange monitoring platform — a site that has repeatedly been criticized for listing scam exchanges.

In my case, I chose Changee (which operates via Changelly) to exchange TRX for ZEC.
After initiating the exchange, I was asked to complete full KYC/AML verification, which I did: providing identity documents, income certificates, stamped contracts — everything requested was submitted fully and on time.

Since then, it’s been over 6 months of complete silence.
No timeframe for review, no explanation, no communication, and no effort to resolve or refund. Their support simply ignores all contact.

What’s worse — despite the alleged “review”, blockchain analysis shows that my funds were already moved to external wallets. That means the funds were not frozen due to compliance, but are being actively used — which is absolutely unacceptable.

Sadly, I’m not alone. There are dozens of similar complaints circulating online and in Telegram channels, with victims sharing their experiences with Changelly/Changee — while BestChange continues to list these services as “reliable”.

In my case:
 • All requirements were fulfilled
 • No new requests were made
 • No decision or communication
 • Funds were moved

This looks like a typical scam operation — delaying under the guise of AML, collecting documents, then taking the funds.

BestChange: why do you continue to list exchangers that operate like this?

I’m calling on the community to pay attention. If you’ve been affected — let’s speak up and push back publicly.

I can provide transaction IDs, wallet addresses, screenshots and more if needed.

[dkbit98]

In my case, I chose Changee (which operates via Changelly) to exchange TRX for ZEC.

They are notorious for freezing coins from their customers, and I think it's going to get only worse with them
Why didn't you consult with lawyer to take some legal actions against them, if larger amount of coins was taken by them?

Sadly, I’m not alone. There are dozens of similar complaints circulating online and in Telegram channels, with victims sharing their experiences with Changelly/Changee — while BestChange continues to list these services as “reliable”.

Bestchange lost any last bit of respect I had for them when they blatantly lied about their feedback system deception.
They promised to make big changes on website including review system, but years after and nothing changed.
All of their listed services are ''reliable'' 

[logfiles]

This looks like a typical scam operation — delaying under the guise of AML, collecting documents, then taking the funds.

BestChange: why do you continue to list exchangers that operate like this?

Have you made any complaint/review on bestchange? I would really love to follow up the whole thing on how they have been trying to resolve this issue. If you don't mind, you can please sure the link here.

Bestchange has sure been receiving lots of complaint lately, and they do seem bothered, like the way they used to. These days they just delete all the evidence and leave no trace of the past bad reviews.

[Zwei]

This looks like a typical scam operation — delaying under the guise of AML, collecting documents, then taking the funds.

that's indeed the case, those fuckers have been selectively scamming people for as long as i can remember.
and i believe they ask for all the KYC and AML documents to see if you will be a problem if they scam you or now, becasue of the scam operation they are running, they do not want to mess with someone wealthy/important who can go after them.

I’m calling on the community to pay attention. If you’ve been affected — let’s speak up and push back publicly.

sadly, that's not gonna work.
your best bet to get your funds back is to take legal action or report them to some financial agency that would act against them.

I can provide transaction IDs, wallet addresses, screenshots and more if needed.

please do, the more evidence you can provide, the better.

[Kanikalo]

Man, that’s a rough one with Changelly, six months of silence and your funds moved? That’s super shady. I had a similar issue and got it sorted by hiring a crypto lawyer who pushed hard to recover my funds. I’d suggest you do the same, find a lawyer who knows crypto scams and keep all your docs, transaction IDs, and screenshots ready. Also, head over to r/Changelly_Scam and post your story there. You’ll find others with similar experiences and some solid advice. It’s a good spot to get support and warn folks. Good luck, keep us posted!

[Tigerhedge]

Was there any comeback on this? Did changelly refund the coins? Also in a similar situation here - all docs provided both kyc and aml and nothing back, not replying to emails. $110k! its been a month already

[btchelp.io]

Try btchelp.io
At least no win - no fee.

[logfiles]

<...>

I don't think it's necessary to dig up different threads in order for you to advertise your service. This is against the forum rules. Just make an Announcement regarding what your service has to offer in an appropriate board.

[btchelp.io]

Thanks!
There is a tight line between ads and information.
I'll keep it.
Fak, I sound like an AI )))