Betfury cancelled $300,000 worth of bets

[dplay]

What happened: Betfury has cancelled open bets that would win ~$400k. They have refunded the value of the initial bets which was ~$100k. Therefore I feel I'm being owed another ~$300k.

The risk department has deemed my sportsbook play as high risk and at that point they canceled a bunch of open multiple bets, most of which already had one or more winners (see images of the bets below). Those bets would go on to win over $400k had they not been canceled. Betfury has only refunded the initial bets which amounted to just over $100k. They offered to compensate me with an additional $100k bonus, but I refused.

Their claim was that I was a high risk player. At that point I was hit with the KYC and AML requests. They would not elaborate further. I was not accused of doing anything to break the T&C's. I placed bets on big leagues only (see screenshots). To justify their actions they claim they have a right to cancel any bet and that no bet is deemed valid if it's not finished. Here is the base of their position, in their own words:



At one point they even claimed that they have the right to cancel all my business with them since the day of registration and claim the funds that I won from them:



I think it is obvious why it would be unfair for a sportsbook to deliberately cancel almost winning multibets and refund the initial bet only. They even have an early cash out system that let's you cash out your bets early, and if some of your bets have already won that value will be higher than the value of the initial bet (also see screenshots below). So even according to their own system, those wagers were worth much more at the time of the cancelation than the initial bet value.

Forum Rep Profile Link: https://bitcointalk.org/index.php?action=profile;u=2848599

Amount confiscated: ~$300k

Payment Method: BTC, USDT








Additional Notes: Now, I'd like to add a couple of positive points. Throughout the situation they were very communicative, responding to every email promptly, even though we haven't been able to reach an agreement. KYC and AML were done in a couple of days. At the moment of cancelation I had a huge balance which they paid out in full to me over time, respecting their withdrawal limits. At one point during this situation, they made an accounting error which they fixed after I pointed it out and gave me $5000 cash as an apology token. They're clearly doing well financially, have a great site with high limits, and if it weren't for this situation I'd argue that they're the best crypto casino and sporstbook at the moment. However, I feel that they've grossly mishandled this particular sportsbook issue.

[just4kicks]

Sucks, that this happened to you. The minimum they are obligated to pay in this scenario is the value of the almost winning bet at the point of cancellation.
Do you maybe have a full conversation with them to share?

[dplay]

Sucks, that this happened to you. The minimum they are obligated to pay in this scenario is the value of the almost winning bet at the point of cancellation.
Do you maybe have a full conversation with them to share?

Yes, I have plenty of emails as we went back and forth quite a bit, however I feel like it would just clutter the thread. Hopefully, their rep will also come to comment and reiterate their position.

[holydarkness]

[...]
Additional Notes: Now, I'd like to add a couple of positive points. Throughout the situation they were very communicative, responding to every email promptly, even though we haven't been able to reach an agreement. KYC and AML were done in a couple of days. At the moment of cancelation I had a huge balance which they paid out in full to me over time, respecting their withdrawal limits. At one point during this situation, they made an accounting error which they fixed after I pointed it out and gave me $5000 cash as an apology token. They're clearly doing well financially, have a great site with high limits, and if it weren't for this situation I'd argue that they're the best crypto casino and sporstbook at the moment. However, I feel that they've grossly mishandled this particular sportsbook issue.

I'm confused. Is this case got resolved by itself with them paying you in full, in installment [due to daily withdrawal limit, not financial issue], or were you saying there was prior issue with them, which they're currently resolving through settlement payment [again, due to above], and this new situation occur?

[dplay]

[...]
Additional Notes: Now, I'd like to add a couple of positive points. Throughout the situation they were very communicative, responding to every email promptly, even though we haven't been able to reach an agreement. KYC and AML were done in a couple of days. At the moment of cancelation I had a huge balance which they paid out in full to me over time, respecting their withdrawal limits. At one point during this situation, they made an accounting error which they fixed after I pointed it out and gave me $5000 cash as an apology token. They're clearly doing well financially, have a great site with high limits, and if it weren't for this situation I'd argue that they're the best crypto casino and sporstbook at the moment. However, I feel that they've grossly mishandled this particular sportsbook issue.

I'm confused. Is this case got resolved by itself with them paying you in full, in installment [due to daily withdrawal limit, not financial issue], or were you saying there was prior issue with them, which they're currently resolving through settlement payment [again, due to above], and this new situation occur?

The case is not resolved, they still owe me $300k for the canceled bets. The withdrawals I mentioned was my balance unrelated to that. Sorry for not being clearer.

[DGUDGUDGU]

Wow this is genuinely insane. They took the action no problem and decided to start cancelling when the action was in a bad spot for them.
I would not of given them as much respect as you have so fair play to you.
Hopefully they give a response but I cannot think of a single good reason to cancel active winnings wagers.

[holydarkness]

[...]
Additional Notes: Now, I'd like to add a couple of positive points. Throughout the situation they were very communicative, responding to every email promptly, even though we haven't been able to reach an agreement. KYC and AML were done in a couple of days. At the moment of cancelation I had a huge balance which they paid out in full to me over time, respecting their withdrawal limits. At one point during this situation, they made an accounting error which they fixed after I pointed it out and gave me $5000 cash as an apology token. They're clearly doing well financially, have a great site with high limits, and if it weren't for this situation I'd argue that they're the best crypto casino and sporstbook at the moment. However, I feel that they've grossly mishandled this particular sportsbook issue.

I'm confused. Is this case got resolved by itself with them paying you in full, in installment [due to daily withdrawal limit, not financial issue], or were you saying there was prior issue with them, which they're currently resolving through settlement payment [again, due to above], and this new situation occur?

The case is not resolved, they still owe me $300k for the canceled bets. The withdrawals I mentioned was my balance unrelated to that. Sorry for not being clearer.

Ok, that clarified. Moving to the next point, the bets they cancel were, according to their explanation, due to them being incomplete and/or unfinished. This is not true? Were all the matches in combo bets you placed finished and bear results? Sorry, asking because I have the barest idea of what you try to convey with the screenshots. I don't know which one is cancelled and which one is what.

[bitbollo]

have you ever had the same issue also with other bookmakers?
looking at odds and amount you gamble I am seriously impressed... there are no losses!!!
 
as my curiosity, why you placed so many multiple bets with these amounts? I mean some matches were for the day after...
maybe this "urgency" of placing bets could be seen like suspect?
anyway it would be good reading also more of their reason for making this decision.

[dplay]

Wow this is genuinely insane. They took the action no problem and decided to start cancelling when the action was in a bad spot for them.
I would not of given them as much respect as you have so fair play to you.
Hopefully they give a response but I cannot think of a single good reason to cancel active winnings wagers.

A typical scammy book would at this point just confiscate my whole balance, and/or stop replying to emails, and/or delay/reject kyc and aml docs, and so on... Betfury did none of these things, they paid out my remaining balance (unrelated to these bets) so I'm choosing my words here, I do believe they can redeem themselves. But yes, canceling a multiple that already won 3 out of 4 legs for example is inexcusable.

[...]
Additional Notes: Now, I'd like to add a couple of positive points. Throughout the situation they were very communicative, responding to every email promptly, even though we haven't been able to reach an agreement. KYC and AML were done in a couple of days. At the moment of cancelation I had a huge balance which they paid out in full to me over time, respecting their withdrawal limits. At one point during this situation, they made an accounting error which they fixed after I pointed it out and gave me $5000 cash as an apology token. They're clearly doing well financially, have a great site with high limits, and if it weren't for this situation I'd argue that they're the best crypto casino and sporstbook at the moment. However, I feel that they've grossly mishandled this particular sportsbook issue.

I'm confused. Is this case got resolved by itself with them paying you in full, in installment [due to daily withdrawal limit, not financial issue], or were you saying there was prior issue with them, which they're currently resolving through settlement payment [again, due to above], and this new situation occur?

The case is not resolved, they still owe me $300k for the canceled bets. The withdrawals I mentioned was my balance unrelated to that. Sorry for not being clearer.

Ok, that clarified. Moving to the next point, the bets they cancel were, according to their explanation, due to them being incomplete and/or unfinished. This is not true? Were all the matches in combo bets you placed finished and bear results? Sorry, asking because I have the barest idea of what you try to convey with the screenshots. I don't know which one is cancelled and which one is what.

All of those bets were canceled by Betfury. If they didn't manually cancel the bets, they would have won over $400,000.

According to their explanation, since the bets didn't complete (as they canceled them) they should just give back the original stake lol. It's really as simple and ridiculous as that. Again, sorry for not being clearer.

have you ever had the same issue also with other bookmakers?
looking at odds and amount you gamble I am seriously impressed... there are no losses!!!
 
as my curiosity, why you placed so many multiple bets with these amounts? I mean some matches were for the day after...
maybe this "urgency" of placing bets could be seen like suspect?
anyway it would be good reading also more of their reason for making this decision.

I've dealt with plenty of scam books over time, but none of them did this particular thing.

As for the losses, there are plenty of them indeed, I just didn't include them in the screenshots. I've only posted currently open bets.

[holydarkness]

[...]
All of those bets were canceled by Betfury. If they didn't manually cancel the bets, they would have won over $400,000.

According to their explanation, since the bets didn't complete (as they canceled them) they should just give back the original stake lol. It's really as simple and ridiculous as that. Again, sorry for not being clearer.
[...]

Just to be clear, the games finished? Let's say other player placed same bets, they'll win as there is no ruling or event or anything that'll officially void the matches? Only your bets got exclusively voided, manually, by BetFury? Do they also give an explanation why they manually cancel the bets? I peeked at their ToS and I do find an extensive explanation that cover their right to void bets, such as, but not limited to, as below:

[just4kicks]

Reserves the right to cancel any bet... looks like u are already doomed from the start.
Not an avid sportsbook fan myself, but are these rules in every bookie site?

[dplay]

Just to be clear, the games finished?

Yes.

Let's say other player placed same bets, they'll win as there is no ruling or event or anything that'll officially void the matches?

Correct.

Only your bets got exclusively voided, manually, by BetFury? Do they also give an explanation why they manually cancel the bets? I peeked at their ToS and I do find an extensive explanation that cover their right to void bets, such as, but not limited to, as below:

Yes.

Do they also give an explanation why they manually cancel the bets?

They say they can cancel any user bet.

I peeked at their ToS and I do find an extensive explanation that cover their right to void bets, such as, but not limited to, as below:

That is their primary claim, they can cancel any user bet, end of story. They also make some wild claims that "in my case, the events weren't finished". These are purely false. Events either finished or did not, there is no "my case" or anyone else's. And in this case, all the events finished normally.

Reserves the right to cancel any bet... looks like u are already doomed from the start.
Not an avid sportsbook fan myself, but are these rules in every bookie site?

I don't know as I never read the rules and I've been gambling for decades. There are certain assumptions we all have when we go to a sportsbook, and one of them is that they won't cancel a multi that won 3/4 legs without a reason. I would assume few if any have this stipulationt as I've never had this happen before and never even heard of it happening to someone else before. There's valid reasons to cancel a bet - a so called "palpable" error - a mistake in the odds or start time for example. There is no valid case where a book can randomly cancel bets when they feel like it, and not be considered scammers. It's not considered an industry standard, to put it mildly.

So here we are, they either make it right or take a reputational hit and perhaps go through a lawsuit.

[crwth]

I understand where you are coming from, OP, but upon my research, I see that the majority of sports books have the right to cancel any bets. It is for them to analyze whether it is right for them because it acts as a protection for their business.

https://www.sportsbettingdime.com/guides/betting-101/why-bets-get-cancelled/

[philipma1957]

What happened: Betfury has cancelled open bets that would win ~$400k. They have refunded the value of the initial bets which was ~$100k. Therefore I feel I'm being owed another ~$300k.

The risk department has deemed my sportsbook play as high risk and at that point they canceled a bunch of open multiple bets, most of which already had one or more winners (see images of the bets below). Those bets would go on to win over $400k had they not been canceled. Betfury has only refunded the initial bets which amounted to just over $100k. They offered to compensate me with an additional $100k bonus, but I refused.


snip

So you turned down 100k profit correct?

[xLays]

What happened: Betfury has cancelled open bets that would win ~$400k. They have refunded the value of the initial bets which was ~$100k. Therefore I feel I'm being owed another ~$300k.

The risk department has deemed my sportsbook play as high risk and at that point they canceled a bunch of open multiple bets, most of which already had one or more winners (see images of the bets below). Those bets would go on to win over $400k had they not been canceled. Betfury has only refunded the initial bets which amounted to just over $100k. They offered to compensate me with an additional $100k bonus, but I refused.

snip

So you turned down 100k profit correct?

It's not profit. Its a compensation. It’s like the 100K means nothing to OP, just to reject the $100,000 compensation offer. But knowing that Betfury made that move (the compensation offer), it gives the impression that something went wrong on betfury end since they’re offering compensation.

If I were in OP’s position and I knew I was on the right side, I would also reject that $100,000 compensation offer too. But if I knew that the sportsbook’s rules allow them to cancel open bets and void combos, then I guess OP should consider accepting that compensation offer.

[LesHeyndrickx]

I think the least Betfury should offer you is the total of all cashout amounts added up.
That still is not nice behaviour because a cash out often is a way too low amount, but at least it's fairer than what they did now.

[holydarkness]

Just to be clear, the games finished?

Yes.

Let's say other player placed same bets, they'll win as there is no ruling or event or anything that'll officially void the matches?

Correct.

Only your bets got exclusively voided, manually, by BetFury? Do they also give an explanation why they manually cancel the bets? I peeked at their ToS and I do find an extensive explanation that cover their right to void bets, such as, but not limited to, as below:

Yes.

Do they also give an explanation why they manually cancel the bets?

They say they can cancel any user bet.

I peeked at their ToS and I do find an extensive explanation that cover their right to void bets, such as, but not limited to, as below:

That is their primary claim, they can cancel any user bet, end of story. They also make some wild claims that "in my case, the events weren't finished". These are purely false. Events either finished or did not, there is no "my case" or anyone else's. And in this case, all the events finished normally.

Hmm... I'd like to contend this ruling they made with "the bets technically finished. It got unfinished just because you cancelled it. Otherwise, it'll be finished."

They're with Betby, though, and I guess it's one of their yet another mischief. They've been stirring some problems across casinos with questionable rulings and decisions for the past couple of weeks.

Nonetheless, let me try to nudge them here and try to get their side heard.

[dplay]

I understand where you are coming from, OP, but upon my research, I see that the majority of sports books have the right to cancel any bets. It is for them to analyze whether it is right for them because it acts as a protection for their business.

https://www.sportsbettingdime.com/guides/betting-101/why-bets-get-cancelled/

I've been gambling for decades, and if it's a normal thing for books to cancel bets when they don't go their way, than I'm very uninformed.

What happened: Betfury has cancelled open bets that would win ~$400k. They have refunded the value of the initial bets which was ~$100k. Therefore I feel I'm being owed another ~$300k.

The risk department has deemed my sportsbook play as high risk and at that point they canceled a bunch of open multiple bets, most of which already had one or more winners (see images of the bets below). Those bets would go on to win over $400k had they not been canceled. Betfury has only refunded the initial bets which amounted to just over $100k. They offered to compensate me with an additional $100k bonus, but I refused.


snip

So you turned down 100k profit correct?

They took $300k of my profit and offered a $100k bonus as compensation. I didn't inquire about the terms. Yes, I turned it down.

What happened: Betfury has cancelled open bets that would win ~$400k. They have refunded the value of the initial bets which was ~$100k. Therefore I feel I'm being owed another ~$300k.

The risk department has deemed my sportsbook play as high risk and at that point they canceled a bunch of open multiple bets, most of which already had one or more winners (see images of the bets below). Those bets would go on to win over $400k had they not been canceled. Betfury has only refunded the initial bets which amounted to just over $100k. They offered to compensate me with an additional $100k bonus, but I refused.

snip

So you turned down 100k profit correct?

It's not profit. Its a compensation. It’s like the 100K means nothing to OP, just to reject the $100,000 compensation offer. But knowing that Betfury made that move (the compensation offer), it gives the impression that something went wrong on betfury end since they’re offering compensation.

If I were in OP’s position and I knew I was on the right side, I would also reject that $100,000 compensation offer too. But if I knew that the sportsbook’s rules allow them to cancel open bets and void combos, then I guess OP should consider accepting that compensation offer.

Obviously I didn't know they were gonna cancel the bets. If I did I wouldn't play there. No one would. That's the whole point of this thread, to disclose their practices to the public so they either redeem themselves by fixing the issue or take a reputational hit. No one is going to play at such a book.

The legality of it is a different matter, that might come into play if we get to court.

I think the least Betfury should offer you is the total of all cashout amounts added up.
That still is not nice behaviour because a cash out often is a way too low amount, but at least it's fairer than what they did now.

Yes, I even offered that as a gesture of goodwill from my end, they refused.

Just to be clear, the games finished?

Yes.

Let's say other player placed same bets, they'll win as there is no ruling or event or anything that'll officially void the matches?

Correct.

Only your bets got exclusively voided, manually, by BetFury? Do they also give an explanation why they manually cancel the bets? I peeked at their ToS and I do find an extensive explanation that cover their right to void bets, such as, but not limited to, as below:

Yes.

Do they also give an explanation why they manually cancel the bets?

They say they can cancel any user bet.

I peeked at their ToS and I do find an extensive explanation that cover their right to void bets, such as, but not limited to, as below:

That is their primary claim, they can cancel any user bet, end of story. They also make some wild claims that "in my case, the events weren't finished". These are purely false. Events either finished or did not, there is no "my case" or anyone else's. And in this case, all the events finished normally.

Hmm... I'd like to contend this ruling they made with "the bets technically finished. It got unfinished just because you cancelled it. Otherwise, it'll be finished."

They're with Betby, though, and I guess it's one of their yet another mischief. They've been stirring some problems across casinos with questionable rulings and decisions for the past couple of weeks.

Nonetheless, let me try to nudge them here and try to get their side heard.

Thanks, I appreciate it!

[holydarkness]

[...]

[...]
Nonetheless, let me try to nudge them here and try to get their side heard.

Thanks, I appreciate it!

I've sent them a PM right after I made that post. I'll wait for couple more days just in case they're yet to login or notice the invitation, before I exhaust another attempt. Nudge and remind me to try pursue another means of contact by 29th or 30th [approx. one week after I sent them the PM].

[JollyGood]

This is an interesting scam accusation against Betfury. The fact that you have decided to stand your ground and are trying to get the correct payout, deserves respect. $100,000 is a phenomenal amount of money to turn down but there is no reason why you should accept it if Betfury owe you $300,000.

So you turned down 100k profit correct?

They took $300k of my profit and offered a $100k bonus as compensation. I didn't inquire about the terms. Yes, I turned it down.