Spinly.io 🎰✨ - Next-gen Crypto iGaming Platform 🚀💸

[God Of Thunder]

Anyway how did you get the 50 freespin? And withdrawal not instant?

He and slapper both won 50 free spins each from the lucky post draw promo in this thread. You can learn more about the lucky post draw here https://bitcointalk.org/index.php?topic=5544222.msg65409705#msg65409705 , this is something new in this forum which was launched by Spinly in collaboration with ThunderGod Pormotions!

Nope, the withdrawals are not instant as of now. The withdrawal is manual, but they proceed them without long delays.

No worries, it’s already confirmed a few hours after I made post here for review. The experience here is so good because the design is a retro game which is perfect when choosing slot games.

Live support is also not available and I hope next time this feature will be available since I do have some concern regarding the casino feature.

Also withdrawal might need some adjustment on Bitcoin withdrawal since it’s a bit high. Probably I only notice this because I have low bankroll. 

The live support is available on Spinly.io
Probably you were not able to find it, or maybe the support agents were not available while you were trying to reach the support. As for Bitcoin withdrawal, I have talked to the team about it, and they assured me that they will work on it. In fact, Spinly is working on making withdrawal fees free. I think I leaked this here, LOL.

[dimonstration]

No worries, it’s already confirmed a few hours after I made post here for review. The experience here is so good because the design is a retro game which is perfect when choosing slot games.

Live support is also not available and I hope next time this feature will be available since I do have some concern regarding the casino feature.

Also withdrawal might need some adjustment on Bitcoin withdrawal since it’s a bit high. Probably I only notice this because I have low bankroll. 

The live support is available on Spinly.io
Probably you were not able to find it, or maybe the support agents were not available while you were trying to reach the support. As for Bitcoin withdrawal, I have talked to the team about it, and they assured me that they will work on it. In fact, Spinly is working on making withdrawal fees free. I think I leaked this here, LOL.

Now that you mention it I try to browse again the casino and I notice that the steering wheel icon is clickable which contains all the features that I’m looking for including live support.

I used to find live support on the bottom left page of the casino with the support icon. I hope they add that icon for live support to easily notice.

Thanks again for the promo.

[LGD2Business]

Manual withdrawals aren't a big problem if you don't need the money urgently. I waited 2 to 3 hours for my first withdrawal. The money arrived without any issues as USDT in Solana chain. Of course instant withdrawals would be better. Perhaps they could offer this for accounts with high wagers and top-level security. Processing all withdrawals manually also requires a lot of manpower.

[Wakate]

Manual withdrawals aren't a big problem if you don't need the money urgently. I waited 2 to 3 hours for my first withdrawal. The money arrived without any issues as USDT in Solana chain. Of course instant withdrawals would be better. Perhaps they could offer this for accounts with high wagers and top-level security. Processing all withdrawals manually also requires a lot of manpower.

Processing transactions manually may require manpower but it is cheap when you send everything in bulk than to be processing the transactions everytime a player made apply for withdrawal. This would require manpower and stressful for the team processing transactions every minutes as users keep applying for withdrawals.

I think the Spinly team carry out a bulk withdrawal method which is easy and less expensive for the team but many users may not understand this and want to see an improvement which is not going to be easy for the team if every single withdrawal is process immediately and manually.

[notocactus]

Manual withdrawals aren't a big problem if you don't need the money urgently. I waited 2 to 3 hours for my first withdrawal. The money arrived without any issues as USDT in Solana chain.

It's not about users having urgent need or not, it's about their comfortable experience and unnecessary meantime as well as fear of losing fund on any centralized casino by whatever reason (account freeze, fund confiscation, ...).

Of course instant withdrawals would be better.

Not actually instant but automatic withdrawal approval and processing is better than manual process.

Processing transactions manually may require manpower but it is cheap when you send everything in bulk than to be processing the transactions everytime a player made apply for withdrawal. This would require manpower and stressful for the team processing transactions every minutes as users keep applying for withdrawals.

Manually checking, approving a withdrawal request, processing it will raise many issues: time consuming, human resource consuming, but it's not worst while there is more probability of human mistakes.

It's harder to see an automatic tool that has gone through coded, tested, operated smoothly a long time has technical problems and makes mistake in processing transactions for users. It's more easily to see human mistakes which can appear anytime with any users.

[God Of Thunder]

Now that you mention it I try to browse again the casino and I notice that the steering wheel icon is clickable which contains all the features that I’m looking for including live support.

I used to find live support on the bottom left page of the casino with the support icon. I hope they add that icon for live support to easily notice.

Thanks again for the promo.

I assume you were on a mobile or tablet. When I access Spinly from a desktop, the live support button is available on the menu. But yeah, it is kind of hard to navigate the website on mobile devices. You have to pay attention to notice the steering wheel icon, which expands the menu, and you can see the live support option and other options such as bonus, goblet, and slots.

They are just a kind of unique when it comes to the UI. The entire website maintained a style, which is why the menu button, aka the steering wheel, is there. But if you use the website once or twice, it won't be hard for you to navigate the casino.

[danadc]

Manual withdrawals aren't a big problem if you don't need the money urgently. I waited 2 to 3 hours for my first withdrawal. The money arrived without any issues as USDT in Solana chain. Of course instant withdrawals would be better. Perhaps they could offer this for accounts with high wagers and top-level security. Processing all withdrawals manually also requires a lot of manpower.

I understand what you're saying, and you're right, automatic and instant withdrawals are much better and can be the solution, but you have to see how the structure they are managing internally is, a casino like spinly is constantly improving, we can't stalk them just like that, that's the solution, we don't know their internal problems, but depending on how much the money came to you, at the end of the day that's what matters, some casinos are improving little by little

[OcTradism]

I understand what you're saying, and you're right, automatic and instant withdrawals are much better and can be the solution, but you have to see how the structure they are managing internally is, a casino like spinly is constantly improving, we can't stalk them just like that, that's the solution, we don't know their internal problems, but depending on how much the money came to you, at the end of the day that's what matters, some casinos are improving little by little

Business can start differently and with different resources from human resources to financial resources, they can have manual or automatic deposit credit nd withdrawal approval as well as processing for users. With time, if their business don't fail or close but expand more, they almost have to move from manual processing to automatic processing. It's natural business growth as with bigger company, more customers, more demand on deposits (credit to account balance) and withdrawal request, it will gradually become impossible to handle these things manually.

It's true for all business not only Spinly.

[BigBos]

Manual withdrawals aren't a big problem if you don't need the money urgently. I waited 2 to 3 hours for my first withdrawal. The money arrived without any issues as USDT in Solana chain. Of course instant withdrawals would be better. Perhaps they could offer this for accounts with high wagers and top-level security. Processing all withdrawals manually also requires a lot of manpower.

I understand what you're saying, and you're right, automatic and instant withdrawals are much better and can be the solution, but you have to see how the structure they are managing internally is, a casino like spinly is constantly improving, we can't stalk them just like that, that's the solution, we don't know their internal problems, but depending on how much the money came to you, at the end of the day that's what matters, some casinos are improving little by little

I agree that if there's no urgent need and we have time to wait until we need the money, then it's not a problem at all. However, it's usually in urgent situations that people withdraw their funds, so they don't have time to wait any longer.

I think psychologically, as humans, we want things quickly; we can't deny that waiting is boring.

However, on the other hand, we can't interfere with the casino; all we can do is suggest that withdrawals be made automatically.

[dimonstration]

Now that you mention it I try to browse again the casino and I notice that the steering wheel icon is clickable which contains all the features that I’m looking for including live support.

I used to find live support on the bottom left page of the casino with the support icon. I hope they add that icon for live support to easily notice.

Thanks again for the promo.

I assume you were on a mobile or tablet. When I access Spinly from a desktop, the live support button is available on the menu. But yeah, it is kind of hard to navigate the website on mobile devices. You have to pay attention to notice the steering wheel icon, which expands the menu, and you can see the live support option and other options such as bonus, goblet, and slots.

They are just a kind of unique when it comes to the UI. The entire website maintained a style, which is why the menu button, aka the steering wheel, is there. But if you use the website once or twice, it won't be hard for you to navigate the casino.

You’re right, I’m on my mobile device when I access the casino to claim my free spin since I’m on the road while claiming the spin.

It’s not really hard to navigate but the design is not the same with the typical online casino format when in mobile mode. But everything seems hassle free now that I found out the wheel that contain the full feature of the casino.

Are using the AURA feature here? What’s the advantage of this feature?

[Shishir99]

Business can start differently and with different resources from human resources to financial resources, they can have manual or automatic deposit credit nd withdrawal approval as well as processing for users. With time, if their business don't fail or close but expand more, they almost have to move from manual processing to automatic processing. It's natural business growth as with bigger company, more customers, more demand on deposits (credit to account balance) and withdrawal request, it will gradually become impossible to handle these things manually.

It's true for all business not only Spinly.

I think Spinly Casino knows this very well. I figured out that they are not new to this place. They have another casino, and the name of the other platform is Bspin. They have been in this forum before. If a company has been in the same business for a couple of years, I am sure they know how to operate it and what is better for them. I think they will improve their service in the future.

I think players care about the withdrawal speed. So, I would suggest that the casino focus on this while it focuses on other developments. Withdrawal speed and the bonuses make players loyal to a casino.

[Spinly]

Are using the AURA feature here? What’s the advantage of this feature?

Hello dimonstration,
We have an entire dedicated thread about Aura - 🌈AURA - True Innovation in Responsible iGaming by Spinly.io 🌟

Please take a look, and I believe you would be amazed by the idea of AURA.

Enjoy listening to our latest track - 𝗦𝗽𝗶𝗻𝗹𝘆 - 𝗧𝗼 𝗧𝗵𝗲 𝗟𝗮𝘀𝘁 𝗕𝗶𝘁 - https://www.youtube.com/watch?v=GZY69mE0Rb8

[dimonstration]

Are using the AURA feature here? What’s the advantage of this feature?

Hello dimonstration,
We have an entire dedicated thread about Aura - 🌈AURA - True Innovation in Responsible iGaming by Spinly.io 🌟

Please take a look, and I believe you would be amazed by the idea of AURA.

Enjoy listening to our latest track - 𝗦𝗽𝗶𝗻𝗹𝘆 - 𝗧𝗼 𝗧𝗵𝗲 𝗟𝗮𝘀𝘁 𝗕𝗶𝘁 - https://www.youtube.com/watch?v=GZY69mE0Rb8

Thanks for sharing the thread for info.

I read the thread before that’s why this feature looks familiar. I just knew the feature in theory but I never experienced it when I first saw the thread that’s why I became curious when I saw this feature while browsing the casino.

It’s nice to have a feature like this that show warning and remind me on how much risk I’m already taking. I hope this feature will be generalized by all online casino as part of responsible gambling.

[Royal Cap]

Manual withdrawals aren't a big problem if you don't need the money urgently. I waited 2 to 3 hours for my first withdrawal. The money arrived without any issues as USDT in Solana chain. Of course instant withdrawals would be better. Perhaps they could offer this for accounts with high wagers and top-level security. Processing all withdrawals manually also requires a lot of manpower.

I think it would be better for both the casino site and the user if things were automated for small account withdrawals. But for large withdrawals, they should definitely be checked manually.
I used to think that all withdrawals on casino sites are automated, but I only found out later by googling. Small withdrawals are automated and large withdrawals are checked manually. 
But as they are becoming more popular, hopefully they will make small withdrawals automated.

[God Of Thunder]

I think it would be better for both the casino site and the user if things were automated for small account withdrawals. But for large withdrawals, they should definitely be checked manually.
I used to think that all withdrawals on casino sites are automated, but I only found out later by googling. Small withdrawals are automated and large withdrawals are checked manually. 
But as they are becoming more popular, hopefully they will make small withdrawals automated.

Some casinos release small withdrawals instantly and check large withdrawals manually. Large and small are not the only criteria, mate. The casinos have some other security points that could flag the withdrawal for manual check, even if it is small. For example, if they detect multiple accounts somehow, they would flag the withdrawal and ask for KYC before they suspend the account.

I just mentioned one possible reason/criterion. Other possible reasons could flag a withdrawal for manual verification. As for spinly, they approve withdrawal manually regardless of the withdrawal size. Of course, they have some limitations, which is why the withdrawal is manual. But they will change it in the future.

[OcTradism]

Some casinos release small withdrawals instantly and check large withdrawals manually. Large and small are not the only criteria, mate. The casinos have some other security points that could flag the withdrawal for manual check, even if it is small. For example, if they detect multiple accounts somehow, they would flag the withdrawal and ask for KYC before they suspend the account.

I just mentioned one possible reason/criterion. Other possible reasons could flag a withdrawal for manual verification. As for spinly, they approve withdrawal manually regardless of the withdrawal size. Of course, they have some limitations, which is why the withdrawal is manual. But they will change it in the future.

There are possible other reasons like your recent login activities, your bets recently, bet style and your latest win streak, big wins, big withdrawals for example can be combined together and put your account under suspicious investigation by a casino.

As a business, they must put those accounts under investigations as it is wrong to assume that nothing is suspicious or wrong with those accounts. If they don't investigate, their company can be exploited without proper necessary investigation by the company. It's clearly that if investigation result is good for that account, the casino will happy to proceed withdrawal for that user.

Investigations are necessarily against cheaters, not against good users.

[danadc]

For example, if they detect multiple accounts somehow, they would flag the withdrawal and ask for KYC before they suspend the account.

I just mentioned one possible reason/criterion. Other possible reasons could flag a withdrawal for manual verification. As for spinly, they approve withdrawal manually regardless of the withdrawal size. Of course, they have some limitations, which is why the withdrawal is manual. But they will change it in the future.

The example you give is very good and appropriate and it is the way to understand how a casino can act in the face of all this, Cases like this have occurred In fact, sometimes it is not even the person's fault, because it may be that a person enters the casino and his uncle, his father, his brother and sister, his wife want to enter the casino to play, and they are all different accounts but with the same public IP That's where things can get complicated. I think that is the point of KYC at that time and it can be determined that it is not an exploit.

[maydna]

For example, if they detect multiple accounts somehow, they would flag the withdrawal and ask for KYC before they suspend the account.

I just mentioned one possible reason/criterion. Other possible reasons could flag a withdrawal for manual verification. As for spinly, they approve withdrawal manually regardless of the withdrawal size. Of course, they have some limitations, which is why the withdrawal is manual. But they will change it in the future.

The example you give is very good and appropriate and it is the way to understand how a casino can act in the face of all this, Cases like this have occurred In fact, sometimes it is not even the person's fault, because it may be that a person enters the casino and his uncle, his father, his brother and sister, his wife want to enter the casino to play, and they are all different accounts but with the same public IP That's where things can get complicated. I think that is the point of KYC at that time and it can be determined that it is not an exploit.

If that happens, all people related to that need to verify their accounts so the casino will not suspect them of trying to cheat the casino. It is not a problem if withdrawal is done manually to make sure everything is good. But that will be better if they change it in the future so there will be no worry from their members.

Gamblers don't want to wait for some time even if that is just for some minutes. They are worried that their winning cannot arrive in their hands. But they should calm down and just wait especially if the casino can handle everything without a problem. The checking of the withdrawal is just a simple process. So nothing to worry about, right?

[Wakate]

For example, if they detect multiple accounts somehow, they would flag the withdrawal and ask for KYC before they suspend the account.

I just mentioned one possible reason/criterion. Other possible reasons could flag a withdrawal for manual verification. As for spinly, they approve withdrawal manually regardless of the withdrawal size. Of course, they have some limitations, which is why the withdrawal is manual. But they will change it in the future.

The example you give is very good and appropriate and it is the way to understand how a casino can act in the face of all this, Cases like this have occurred In fact, sometimes it is not even the person's fault, because it may be that a person enters the casino and his uncle, his father, his brother and sister, his wife want to enter the casino to play, and they are all different accounts but with the same public IP That's where things can get complicated. I think that is the point of KYC at that time and it can be determined that it is not an exploit.

You could complete KYC and still get ban by some casinos. This is just too complex to figure out and most time I don't like it when a casino try to detect multiple accounts only through AP address which I know can always look the same if we must judge from that.
Casinos have different tools they can use to detect and suspect multiple accounts on their casinos and I don't opt in to the use of IP address. That is an old pattern that is not so effective especially in a school environment where students connect to general WiFi to complete assignments and do other things.

[dimonstration]

You could complete KYC and still get ban by some casinos. This is just too complex to figure out and most time I don't like it when a casino try to detect multiple accounts only through AP address which I know can always look the same if we must judge from that.
Casinos have different tools they can use to detect and suspect multiple accounts on their casinos and I don't opt in to the use of IP address. That is an old pattern that is not so effective especially in a school environment where students connect to general WiFi to complete assignments and do other things.

IP address is the most solid proof for multiple account connections since we are on the internet which means there’s no other way to identify our identification. KYC should be one of the solution but we know that it can be faked through services that offer KYC verification.

IP connection and device use is the most common evidence casino use to detect multiple account. You will never have an issue to multiple account if you play fairly without using any tools that will lead you to use same IP address to other players on that specific casino.