Rollbit does not give more than 8800 us dollars

[konstantin92]

I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw".

Let me try to page Razer later about this and see if he can arrange that. I have to go.

but it is still not clear to me why then they accuse me of allegedly having other accounts on their site, if the flag on my account was set by betby

Well, they didn't explain or add any point about multi-acc in their final verdict, did they?

I believe it's a template that Rollbit use to tell their players to reach their compliance team as they found issues with the account. Yes, it can and should be be better worded, I've ask Razer to consider about this, to tailor the response more personally and more specifically instead of hitting with random accusation, but I can't force him to do what I think should be done. And here we are.

Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information?

[holydarkness]

Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information?

Oh, sorry, I have not. I got distracted. Let me do it now.

[konstantin92]

Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information?

Oh, sorry, I have not. I got distracted. Let me do it now.

Ok, I'm waiting for an answer, it's been a long time but rollbit still hasn't given me an answer

[holydarkness]

Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information?

Oh, sorry, I have not. I got distracted. Let me do it now.

Ok, I'm waiting for an answer, it's been a long time but rollbit still hasn't given me an answer

Sorry, got distracted by other cases and IRL issue.

Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.

[konstantin92]

Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information?

Oh, sorry, I have not. I got distracted. Let me do it now.

Ok, I'm waiting for an answer, it's been a long time but rollbit still hasn't given me an answer

Sorry, got distracted by other cases and IRL issue.

Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.

Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token

[holydarkness]

Sorry, got distracted by other cases and IRL issue.

Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.

Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token

Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way?

[konstantin92]

Sorry, got distracted by other cases and IRL issue.

Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.

Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token

Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way?

Don't you think, looking at this whole situation, that rollbit is deliberately delaying the solution of the problem and completely ignoring me? More than a month has passed without a response from them, at first they wrote that I have several accounts, then they wrote that the problem is in the provider of the line for sports events, but what problem did not write, maybe this is also a fictitious problem? My bets were on top events with a huge limit, what could be wrong with these bets? My opinion is that the casino ignores me and is trying to appropriate my money. Please review the rating of this casino, they have a lot of unresolved problems lately and they ignore everyone. It's a pity, but this casino inspired confidence, I hope they will still be able to solve the problems, but hopes are fading with each passing day

[holydarkness]

Sorry, got distracted by other cases and IRL issue.

Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.

Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token

Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way?

Don't you think, looking at this whole situation, that rollbit is deliberately delaying the solution of the problem and completely ignoring me? More than a month has passed without a response from them, at first they wrote that I have several accounts, then they wrote that the problem is in the provider of the line for sports events, but what problem did not write, maybe this is also a fictitious problem? My bets were on top events with a huge limit, what could be wrong with these bets? My opinion is that the casino ignores me and is trying to appropriate my money. Please review the rating of this casino, they have a lot of unresolved problems lately and they ignore everyone. It's a pity, but this casino inspired confidence, I hope they will still be able to solve the problems, but hopes are fading with each passing day

Deliberately delaying the solution? In my opinion [since you asked for it], I don't think so. They simply choose a wrong strategy to funnel everything into one channel instead of distributing duties. But hey, they try a solution. If they finally see it doesn't work, they'll revert to the original one or revamp their dispute resolution method.

About their response, yes, the responses were poor, I've brushed it on many occasions. It could be better. It should be better. Throwing blanket response to their players is stupid and just unnecessarily escalate things instead of help deescalate situation during a dispute resolution attempt. I've made Razer know about this opinion of mine, and that's the extent of what I can do.

About rating them... well, not exactly my place to give rating.

If you're interested to try other casino [that don't use betby, just to be safe] instead of dwelling on this moot matter, though, I can try to reach some of my contacts to see if their marketing division would let you transfer your progress to their casino. If you want?

[konstantin92]

It's been a month since I created a topic here about Rollbit, yesterday I wrote to them again and received this letter
 "Sir,

We have already responded to your email on the 20th May.

Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).

You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with out licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.

We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.

We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.

We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.

Sincerely,
Rollbit Compliance Team"
I can’t understand what this means, and I still haven’t received an answer about what’s going on with my account and my money.

[konstantin92]

Sorry, got distracted by other cases and IRL issue.

Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.

Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token

Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way?

Don't you think, looking at this whole situation, that rollbit is deliberately delaying the solution of the problem and completely ignoring me? More than a month has passed without a response from them, at first they wrote that I have several accounts, then they wrote that the problem is in the provider of the line for sports events, but what problem did not write, maybe this is also a fictitious problem? My bets were on top events with a huge limit, what could be wrong with these bets? My opinion is that the casino ignores me and is trying to appropriate my money. Please review the rating of this casino, they have a lot of unresolved problems lately and they ignore everyone. It's a pity, but this casino inspired confidence, I hope they will still be able to solve the problems, but hopes are fading with each passing day

Deliberately delaying the solution? In my opinion [since you asked for it], I don't think so. They simply choose a wrong strategy to funnel everything into one channel instead of distributing duties. But hey, they try a solution. If they finally see it doesn't work, they'll revert to the original one or revamp their dispute resolution method.

About their response, yes, the responses were poor, I've brushed it on many occasions. It could be better. It should be better. Throwing blanket response to their players is stupid and just unnecessarily escalate things instead of help deescalate situation during a dispute resolution attempt. I've made Razer know about this opinion of mine, and that's the extent of what I can do.

About rating them... well, not exactly my place to give rating.

If you're interested to try other casino [that don't use betby, just to be safe] instead of dwelling on this moot matter, though, I can try to reach some of my contacts to see if their marketing division would let you transfer your progress to their casino. If you want?

Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all?

[holydarkness]

Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all?

No need to ask, he already explained to me, rather complex to relay here what exactly he said because even as he explained that, I need to inquire and make rebuttal and reconfirm and all. But basically, safe to say, just like their blanket-greeting of "name your other account" to nudge you to their compliance team, the AML message is their blanket-closing-statement to deliver verdict that they found something in your account.

I've asked Razer to tweak these responses to fit each cases more personally and detailed and clear, but... well, I can't force a casino to do what they don't want to do.

As for why they talk about different things on different commmunication channels... do they address your case, differently, in other channels? AFAIK, they're trying this approach to funnel into compliance@rollbit.com and that's it. No other channel [yet] unless circumstances demand.

[Rating Place]

snip

Quoting your post so that the images are visible to other users.
When exactly did you write to the compliance team?

You were advised in the other thread that you may have to be patient.

Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division.

Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while.
Keep me in the loop.

Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach.

Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet  another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP,  konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further.

What after contacting Razer and they noticed that op truly have multiple account how would you see this case?
Sorry to draw your attention, most times I don't think that casino falsefully accused someone of having multiple account on their while they says yes. We should also know that they have tools that detects whether someone is using multiple account or not..., But wait a moment, lemme ask op if he was referred by a friend who is also using rollbit? and If yes, did both of them uses same network (WiFi, LAN or same device to make his account)? And if yes, then we have to conclude that is where his/her problem is coming from. Anyway, find what is the cause as I don't really have that trust on newbies.

Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn.

Since you mentioned ratings. I’ve had them rated D+ for a long time. Click my link on bottom to find safe sites. Too many people have problems with the low rated books.

[konstantin92]

Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all?

No need to ask, he already explained to me, rather complex to relay here what exactly he said because even as he explained that, I need to inquire and make rebuttal and reconfirm and all. But basically, safe to say, just like their blanket-greeting of "name your other account" to nudge you to their compliance team, the AML message is their blanket-closing-statement to deliver verdict that they found something in your account.

I've asked Razer to tweak these responses to fit each cases more personally and detailed and clear, but... well, I can't force a casino to do what they don't want to do.

As for why they talk about different things on different commmunication channels... do they address your case, differently, in other channels? AFAIK, they're trying this approach to funnel into compliance@rollbit.com and that's it. No other channel [yet] unless circumstances demand.

I wrote to one of their emails, this is what they replied
"Sir,

We have already responded to your email on the 20th May.

Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).

You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with out licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.

We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.

We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.

We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.

Sincerely,
Rollbit Compliance Team"

could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?

[Rating Place]

Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all?

No need to ask, he already explained to me, rather complex to relay here what exactly he said because even as he explained that, I need to inquire and make rebuttal and reconfirm and all. But basically, safe to say, just like their blanket-greeting of "name your other account" to nudge you to their compliance team, the AML message is their blanket-closing-statement to deliver verdict that they found something in your account.

I've asked Razer to tweak these responses to fit each cases more personally and detailed and clear, but... well, I can't force a casino to do what they don't want to do.

As for why they talk about different things on different commmunication channels... do they address your case, differently, in other channels? AFAIK, they're trying this approach to funnel into compliance@rollbit.com and that's it. No other channel [yet] unless circumstances demand.

I wrote to one of their emails, this is what they replied
"Sir,

We have already responded to your email on the 20th May.

Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).

You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with out licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.

We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.

We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.

We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.

Sincerely,
Rollbit Compliance Team"

could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?

They gave you a BS story saying they are keeping your money. Ask Rollbit for a reference number since they claimed to have filed. They probably won't give it to you. They are saying you didn't pass KYC in time so we are taking your money.

Contact analysis@fiucuracao.cw or Telephone: + (599 9) 462 6588.
 
Also contact https://www.gamingcontrolcuracao.org/contact and fill out form.  +(599 9) 737-2299
info@cga.cw

and info@curacao-egaming.com

[holydarkness]

I wrote to one of their emails, this is what they replied

[...]

could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?

I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide.

And that's a thing that I don't have the privilege right now: time.

Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday.

SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel.

[konstantin92]

I wrote to one of their emails, this is what they replied

[...]

could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?

I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide.

And that's a thing that I don't have the privilege right now: time.

Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday.

SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel.

hi, i hope you can help because i can't contact this casino's support in any way, they completely ignore me

[konstantin92]

I wrote to one of their emails, this is what they replied

[...]

could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?

I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide.

And that's a thing that I don't have the privilege right now: time.

Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday.

SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel.

Hi, I don't know what to do anymore, I'm losing hope of getting my money, my messages are not answered, I'm completely ignored. This is very bad, the amount is not small

[Rating Place]

I wrote to one of their emails, this is what they replied

[...]

could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?

I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide.

And that's a thing that I don't have the privilege right now: time.

Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday.

SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel.

Hi, I don't know what to do anymore, I'm losing hope of getting my money, my messages are not answered, I'm completely ignored. This is very bad, the amount is not small

I'll repeat this since it is your only chance of getting your money back at this point.

Contact analysis@fiucuracao.cw or Telephone: + (599 9) 462 6588.
 
Also contact https://www.gamingcontrolcuracao.org/contact and fill out form.  +(599 9) 737-2299
info@cga.cw

and info@curacao-egaming.com