Rollbit does not give more than 8800 us dollars

[konstantin92]

Hello, I registered a rollbit account a few months ago, betting on top world championships. Recently I wanted to try to make a withdrawal, but I failed, the site requested verification, which I successfully passed, but the withdrawal was not available. In the chat, they accuse me of having several accounts on this site, but I do not have any other accounts, this is my only one. Also, at that moment, I was denied access to the betting section, although I had a bet on the Nice-Brest match. The bet was made before the match and the match had not yet started when my account was blocked. The bet was $ 4,000. Last weekend, the match ended and Nice won, the account was more than $ 8,800. I wrote to support several times, wrote messages to the mail, but they ask me to transfer my other accounts, but I do not have other accounts! I am ready to go through the full required verification. The amount on my account is serious for me, I can't believe that such a big site had problems with my bet on the French championship!

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[JeromeTash]

     
       

Quoting your post so that the images are visible to other users.
When exactly did you write to the compliance team?

You were advised in the other thread that you may have to be patient.

Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division.

Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while.
Keep me in the loop.

[holydarkness]

  [...]

Quoting your post so that the images are visible to other users.
When exactly did you write to the compliance team?

You were advised in the other thread that you may have to be patient.

Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division.

Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while.
Keep me in the loop.

Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach.

Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet  another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP,  konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further.

[konstantin92]

https://talkimg.com/images/2025/05/23/UaoMyG.jpeg  https://talkimg.com/images/2025/05/23/UaoGGj.jpeg[...]

Quoting your post so that the images are visible to other users.
When exactly did you write to the compliance team?

You were advised in the other thread that you may have to be patient.

Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division.

Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while.
Keep me in the loop.

Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach.

Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet  another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP,  konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further.

I am ready to pass all the necessary checks, I answered this in the reply letter, we will provide all the requested data, but in response I was again asked about other accounts on the rollbit website. I will send you an email address in a private message. But I do not understand what problems could arise for betting on such championships, it is very strange that after betting on such events they block accounts, everything looks very scary and I am worried about my money. Thank you!

[JiiBs]

I am ready to pass all the necessary checks, I answered this in the reply letter, we will provide all the requested data, but in response I was again asked about other accounts on the rollbit website. I will send you an email address in a private message. But I do not understand what problems could arise for betting on such championships, it is very strange that after betting on such events they block accounts, everything looks very scary and I am worried about my money. Thank you!

I don’t think there is any issue with having to bet on championship, nope. It’s a game that was put up for betting and the odds aren’t some of those trying to role the money without much risk type. 1.9 for an odd is a serious bet and the amount on it is good too.
The issue here is the AML flag and Multi-Accounts. You can only hope they got those wrong but then, their policy requires your corporation at this point to go through any necessary checks and you give them time to do this too. So your best with them and stay true to yourself and the case.

[SmartGold01]

snip

Quoting your post so that the images are visible to other users.
When exactly did you write to the compliance team?

You were advised in the other thread that you may have to be patient.

Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division.

Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while.
Keep me in the loop.

Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach.

Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet  another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP,  konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further.

What after contacting Razer and they noticed that op truly have multiple account how would you see this case?
Sorry to draw your attention, most times I don't think that casino falsefully accused someone of having multiple account on their while they says yes. We should also know that they have tools that detects whether someone is using multiple account or not..., But wait a moment, lemme ask op if he was referred by a friend who is also using rollbit? and If yes, did both of them uses same network (WiFi, LAN or same device to make his account)? And if yes, then we have to conclude that is where his/her problem is coming from. Anyway, find what is the cause as I don't really have that trust on newbies.

[konstantin92]

snip

Quoting your post so that the images are visible to other users.
When exactly did you write to the compliance team?

You were advised in the other thread that you may have to be patient.

Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division.

Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while.
Keep me in the loop.

Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach.

Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet  another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP,  konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further.

What after contacting Razer and they noticed that op truly have multiple account how would you see this case?
Sorry to draw your attention, most times I don't think that casino falsefully accused someone of having multiple account on their while they says yes. We should also know that they have tools that detects whether someone is using multiple account or not..., But wait a moment, lemme ask op if he was referred by a friend who is also using rollbit? and If yes, did both of them uses same network (WiFi, LAN or same device to make his account)? And if yes, then we have to conclude that is where his/her problem is coming from. Anyway, find what is the cause as I don't really have that trust on newbies.

Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn.

[holydarkness]

What after contacting Razer and they noticed that op truly have multiple account how would you see this case?
Sorry to draw your attention, most times I don't think that casino falsefully accused someone of having multiple account on their while they says yes. We should also know that they have tools that detects whether someone is using multiple account or not..., But wait a moment, lemme ask op if he was referred by a friend who is also using rollbit? and If yes, did both of them uses same network (WiFi, LAN or same device to make his account)? And if yes, then we have to conclude that is where his/her problem is coming from. Anyway, find what is the cause as I don't really have that trust on newbies.

Kindly rephrase, I don't think I get the point you're asking here.

Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet  another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP,  konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further.

I am ready to pass all the necessary checks, I answered this in the reply letter, we will provide all the requested data, but in response I was again asked about other accounts on the rollbit website. I will send you an email address in a private message. But I do not understand what problems could arise for betting on such championships, it is very strange that after betting on such events they block accounts, everything looks very scary and I am worried about my money. Thank you!

Confirmed. Flagged by provider, namely: Betby.


At this point and the rate of the mess that the provider create, I wonder if it's necessary to raise a thread to temporarily advise people from placing bets on casino who use betby. efialtis, I'll appreciate an insight here if you don't mind to share your thought with this sudden piling issues with Betby [scattered amongst accusations against the platforms working with them]?

[konstantin92]

Confirmed. Flagged by provider, namely: Betby.





What does this mean? Is this the answer rollbit gave you? They didn't say if they would unblock my account? And if the problem is on betby, then why did the casino block me supposedly because I have other accounts on their site?

[SmartGold01]

Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn.

Well, I can't categorically say or gives final judgement over this case but I just hope that HDK should get in touch with Razer and found out what the problem with that we would know what is actually wrong, besides you made mentioned about VPN, how this shouldn't be the cause as most casinos prohibits the use of VPN to access their site except for the ones that categorically state that they permits the uses of VPN.

Snip

Kindly rephrase, I don't think I get the point you're asking here.

I was asking op if he was referred by someone or possibly if they were using, sharing same network such as; VPN, LAN or mobile network as most times all this could probably attribute to the restrictions of account if they don't really read their Terms of Service. But from the reply above by op he said of not referred by anyone neither did he uses WiFi or LAN.

[konstantin92]

Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn.

Well, I can't categorically say or gives final judgement over this case but I just hope that HDK should get in touch with Razer and found out what the problem with that we would know what is actually wrong, besides you made mentioned about VPN, how this shouldn't be the cause as most casinos prohibits the use of VPN to access their site except for the ones that categorically state that they permits the uses of VPN.

Snip

Kindly rephrase, I don't think I get the point you're asking here.

I was asking op if he was referred by someone or possibly if they were using, sharing same network such as; VPN, LAN or mobile network as most times all this could probably attribute to the restrictions of account if they don't really read their Terms of Service. But from the reply above by op he said of not referred by anyone neither did he uses WiFi or LAN.

I used vpn for security, before registration I asked support about the possibility of using vpn, they said that vpn can be used for security, but not to bypass registration from countries that are prohibited from using the site, the site does not prohibit registration and use from my country

[JeromeTash]

I used vpn for security, before registration I asked support about the possibility of using vpn, they said that vpn can be used for security, but not to bypass registration from countries that are prohibited from using the site, the site does not prohibit registration and use from my country

What security are you talking about that make you use a VPN on a casino that can ask for your KYC verification at any time they want? It's like trying to lock your door with a thread  
If you are security conscious, then do not sign in to the casino at all.

A VPN will only make you look more suspicious. Try entering any bank when you are wearing a mask and see what will happen, even if you are innocent or just trying to prank

[konstantin92]

I used vpn for security, before registration I asked support about the possibility of using vpn, they said that vpn can be used for security, but not to bypass registration from countries that are prohibited from using the site, the site does not prohibit registration and use from my country

What security are you talking about that make you use a VPN on a casino that can ask for your KYC verification at any time they want? It's like trying to lock your door with a thread  
If you are security conscious, then do not sign in to the casino at all.

A VPN will only make you look more suspicious. Try entering any bank when you are wearing a mask and see what will happen, even if you are innocent or just trying to prank

Hi, before registering I asked in the chat if it was possible to use a VPN, they answered that yes. I live in Russia and I do not have direct access to this site. I did not refuse to go through KYC and went through all the stages that they required, but at the moment they do not answer me either in the chat or to my messages by mail. I can not believe that such a large casino does not want to pay out a bet made on the French Championship, this is all very suspicious!

[holydarkness]

Confirmed. Flagged by provider, namely: Betby.

What does this mean? Is this the answer rollbit gave you? They didn't say if they would unblock my account? And if the problem is on betby, then why did the casino block me supposedly because I have other accounts on their site?

Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling.

About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting.

[konstantin92]

Confirmed. Flagged by provider, namely: Betby.

What does this mean? Is this the answer rollbit gave you? They didn't say if they would unblock my account? And if the problem is on betby, then why did the casino block me supposedly because I have other accounts on their site?

Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling.

About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting.

I don't have access to the betting and casino sections. I also don't have access to withdrawals. I'm trying to contact the site's support, but they don't answer me anywhere. I would like to unblock the casino and be able to deposit and withdraw

[holydarkness]

Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling.

About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting.

I don't have access to the betting and casino sections. I also don't have access to withdrawals. I'm trying to contact the site's support, but they don't answer me anywhere. I would like to unblock the casino and be able to deposit and withdraw

I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer.

[konstantin92]

Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling.

About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting.

I don't have access to the betting and casino sections. I also don't have access to withdrawals. I'm trying to contact the site's support, but they don't answer me anywhere. I would like to unblock the casino and be able to deposit and withdraw

I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer.

I don't have a confiscated amount, all the money is on the rollbit balance. I would like to unlock the casino section and the ability to deposit and withdraw money

[holydarkness]

I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer.

I don't have a confiscated amount, all the money is on the rollbit balance. I would like to unlock the casino section and the ability to deposit and withdraw money

I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw".

Let me try to page Razer later about this and see if he can arrange that. I have to go.

[konstantin92]

I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer.

I don't have a confiscated amount, all the money is on the rollbit balance. I would like to unlock the casino section and the ability to deposit and withdraw money

I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw".

Let me try to page Razer later about this and see if he can arrange that. I have to go.

but it is still not clear to me why then they accuse me of allegedly having other accounts on their site, if the flag on my account was set by betby

[holydarkness]

I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw".

Let me try to page Razer later about this and see if he can arrange that. I have to go.

but it is still not clear to me why then they accuse me of allegedly having other accounts on their site, if the flag on my account was set by betby

Well, they didn't explain or add any point about multi-acc in their final verdict, did they?

I believe it's a template that Rollbit use to tell their players to reach their compliance team as they found issues with the account. Yes, it can and should be be better worded, I've ask Razer to consider about this, to tailor the response more personally and more specifically instead of hitting with random accusation, but I can't force him to do what I think should be done. And here we are.