⚠️SCAM⚠️ Changenow.io illegally holding 440,000$ and not releasing it ! ⚠️SCAM⚠️

[BitSwapNow]

Did they say why the fund were frozen in the first place? I suppose because it was tied to a casino or gambling? Maybe the casino has bad reputation for laundering dirty money who knows. Very unfortunate I hope it was resolved. Any update would be good to hear on this matter OP.

[Bitcoin_Arena]

Did they say why the fund were frozen in the first place? I suppose because it was tied to a casino or gambling? Maybe the casino has bad reputation for laundering dirty money who knows. Very unfortunate I hope it was resolved. Any update would be good to hear on this matter OP.

They never really tell you why the funds are being held. All they say is that they need some KYC verification and they are investigating. In most cases they won't even tell you how long it will take.

OP never made any formal complaint on BestChange, or perhaps he deleted it after the issue was resolved? He was online at the beginning of this month and never made any update in this thread as he usually did, which probably means that they could have sorted him out.

[NIka_now]

Hello! Thanks for your comment.

Just to clarify in general: AML (Anti-Money Laundering) procedures are standard compliance checks. These checks may include KYC verification and, in some cases, additional requests such as Source of Funds (SoF) to ensure transaction safety and regulatory compliance.

If there is an active case or specific transaction in question, the best and fastest way to get clarification is always to contact the Compliance team directly through the official support ticket. They are available there and handle each case individually.
Thank you.

[examplens]

Hello! Thanks for your comment.

Just to clarify in general: AML (Anti-Money Laundering) procedures are standard compliance checks. These checks may include KYC verification and, in some cases, additional requests such as Source of Funds (SoF) to ensure transaction safety and regulatory compliance.

If there is an active case or specific transaction in question, the best and fastest way to get clarification is always to contact the Compliance team directly through the official support ticket. They are available there and handle each case individually.
Thank you.

What's wrong with you?
You come here every few months to repeat the AML mantra to us. Better explain what happened in this case, whether you returned the money back and why it takes a year to resolve such cases. If not, why not and what is the obstacle?
Have you compensated the damage suffered by the user due to the impossibility of using the funds?

[Bitcoin_Arena]

Hello! Thanks for your comment.

Just to clarify in general: AML (Anti-Money Laundering) procedures are standard compliance checks. These checks may include KYC verification and, in some cases, additional requests such as Source of Funds (SoF) to ensure transaction safety and regulatory compliance.

If there is an active case or specific transaction in question, the best and fastest way to get clarification is always to contact the Compliance team directly through the official support ticket. They are available there and handle each case individually.
Thank you.

This is basic information. By the time someone comes around here to create such a thread, which is now 6 pages, it means that they have tried all other avenues and failed to get proper answers

What you should be doing is providing any updates about the case and how long it's going to take to get resolved to the OP. This thread was started about a year ago. Please have some shame.

[NIka_now]

Thank you for your comment.

Could you please share the support ticket number? We'd be happy to review the details and check the current status with the relevant team.

Each case is handled individually, so having the ticket number will help us look into it more accurately.

[ScamViruS]

Thank you for your comment.

Could you please share the support ticket number? We'd be happy to review the details and check the current status with the relevant team.

Each case is handled individually, so having the ticket number will help us look into it more accurately.

You can find the full details of this OP's case on the bestchange review page. You have been holding this customer's funds for a year and still haven't returned them and are sending these copy messages over and over again which shows your bad intentions. Changenow you are harassing crypto users like this by holding large amounts of money but Bestchange is not taking any action against you which the crypto community should protest more strongly.

Bestchange review : https://www.bestchange.com/changenow-exchanger-11.html?review=3290669

This crypto user has already lost a large amount of dollar value against his XRP. Will you compensate him? Instead of sending a copy message, take steps to resolve this case. This copy message will not increase your reputation.

[NIka_now]

Hello,

Thank you for your message.

Each case is handled individually by our Compliance team, and all communication, updates, and resolution steps are carried out directly with the user in the dedicated support ticket. This ensures proper review and accurate handling of all details.

We kindly ask the user to continue the conversation in their open ticket, where our Compliance specialists are already actively working on the case and are available to provide all necessary clarifications and updates.

We remain fully available and maintain direct communication with the customer throughout the review process.

Thank you for your understanding.

[examplens]

Thank you for your comment.

Could you please share the support ticket number? We'd be happy to review the details and check the current status with the relevant team.

Each case is handled individually, so having the ticket number will help us look into it more accurately.

You can find the full details of this OP's case on the bestchange review page. You have been holding this customer's funds for a year and still haven't returned them and are sending these copy messages over and over again which shows your bad intentions. Changenow you are harassing crypto users like this by holding large amounts of money but Bestchange is not taking any action against you which the crypto community should protest more strongly.

Bestchange review : https://www.bestchange.com/changenow-exchanger-11.html?review=3290669

This crypto user has already lost a large amount of dollar value against his XRP. Will you compensate him? Instead of sending a copy message, take steps to resolve this case. This copy message will not increase your reputation.

There is no way that this is a genuine account, it is probably some kind of troll.
They have dragged this case on for 1+ years without any explanation. This discussion on Bestchange is funny. It all boils down to them understanding why the user is unhappy, continuing to monitor the case and thanking them for their patience

I sincerely hope that the OP has a way and will sue them. They should be charged for every day of delay and all the stress they went through because of those scammers.

[ScamViruS]

Hello,

Thank you for your message.

Each case is handled individually by our Compliance team, and all communication, updates, and resolution steps are carried out directly with the user in the dedicated support ticket. This ensures proper review and accurate handling of all details.

We kindly ask the user to continue the conversation in their open ticket, where our Compliance specialists are already actively working on the case and are available to provide all necessary clarifications and updates.

We remain fully available and maintain direct communication with the customer throughout the review process.

Thank you for your understanding.

We want to see a quick solution, I have been seeing this kind of message/reply from you for a long time. Refund this user's funds quickly or return the funds to source address so that your scammer reputation can be somewhat fixed in the community. I would have never understood how shameless an exchange can be when I saw you. A shady exchange is holding millions of dollars of crypto users hostage and running a shameless business, with other brokers helping them run their business safely. This is shameful.

[Bitcoin_Arena]

We want to see a quick solution, I have been seeing this kind of message/reply from you for a long time. Refund this user's funds quickly or return the funds to source address so that your scammer reputation can be somewhat fixed in the community. I would have never understood how shameless an exchange can be when I saw you. A shady exchange is holding millions of dollars of crypto users hostage and running a shameless business, with other brokers helping them run their business safely. This is shameful.

These ChangeNow folks are really heartless and deserve to be shutdown. Imagine someone has waited for close to 450 days for the case to be resolved, and this is the last reply they made in that bestchange monitor complaint thread. Totally unacceptable! What on earth are they still investigating after all those days.

Xox,
We acknowledge that such a long review period is far beyond what users reasonably expect, and we understand why the repeated “under review” status feels unacceptable and discouraging. Your dissatisfaction with the lack of a final resolution is completely understandable.

Your case has not been closed or ignored. We understand that this often results in repetitive updates, especially during extended investigations.
We do not consider your situation a “joke,” and we regret that the process has created this impression. Long-running compliance reviews are difficult for everyone involved, particularly when users have already submitted extensive documentation and cooperation.

Your case remains active, and any material update or final decision will be communicated to you immediately through your ticket.
We sincerely apologize for the stress and frustration this delay has caused.

[ScamViruS]

We want to see a quick solution, I have been seeing this kind of message/reply from you for a long time. Refund this user's funds quickly or return the funds to source address so that your scammer reputation can be somewhat fixed in the community. I would have never understood how shameless an exchange can be when I saw you. A shady exchange is holding millions of dollars of crypto users hostage and running a shameless business, with other brokers helping them run their business safely. This is shameful.

These ChangeNow folks are really heartless and deserve to be shutdown. Imagine someone has waited for close to 450 days for the case to be resolved, and this is the last reply they made in that bestchange monitor complaint thread. Totally unacceptable! What on earth are they still investigating after all those days.

Even with this kind of reply, they are still listed on bestchange, holding such a large amount of funds of a customer and not taking any proper action against this exchange. I will consider those who are helping changenow to run this scam machine equally guilty. They are shameless, they are running the scam openly without any trouble. I hope the law enforcement agencies will take action against all those who are involved in such scams soon.