⚠️SCAM⚠️ Changenow.io illegally holding 440,000$ and not releasing it ! ⚠️SCAM⚠️

[Xoxfux]

 Hey there

40 days ago i started an exchange on changenow.io (i had exchanges with them before with no problem)

I sent them 200,000 XRP (440,000$) and they stopped the exchange .
Then they sent me a kyc link , i completed kyc and answered all their questions about source of funds for 4 days straight .

Then they told me they will update me , i followed up every 2 days but no updates or news !!!
My funds are held by them and they are not releasing it !!!!!
Please , please , please , stay away from them at all cost

I need help and advice from you

[Charles-Tim]

Why are people using this scam instant exchanges? There have always be complaints. You can check their reviews on this forum:

https://bitcointalk.org/index.php?action=trust;u=1307188

Stay away from such exchange.

[Coyster]

This exchange is renowned for this, they selectively scam their customers, meaning you could be using the exchange all right, but then you might just deposit a large amount and they steal your funds. That said, i am surprised that you sent that large amount all at once, if you want to exchange a large amount of money in any custodial platform, you should divide your deposits into smaller amounts and deposit them that way.

I need help and advice from you

The only thing to do now is to continue calling them out aggressively anywhere you can.

[Xoxfux]

I did 70k 80k before and no problem with them but i made a mistake this time i accept

I'm trying my best to call them out , I'm new here and i need your help to get enough attention to this post

Thanks

[logfiles]

I did 70k 80k before and no problem with them but i made a mistake this time i accept

That instant exchange is a scummy one. Just because you had a 70K-80K exchange before does not mean you should have trusted them. Only by looking at the different reviews all over online, I am more than certain you would have changed your mind and not even sent a single cent through them. This is the importance of due diligence. Anyway, now you have no choice except keep making noise until they refund your money.

[Xoxfux]

Do you know a good lawyer who can handle this case properly?

[gh0573d]

Do you know a good lawyer who can handle this case properly?

There is a high possibility of them sending your KYC/AML information to authorities, marking it as suspicious transaction. If that's the case, your only option is to wait.

As for lawyer, Baptiste & Co in St Vincent.

[Xoxfux]

Do you know a good lawyer who can handle this case properly?

There is a high possibility of them sending your KYC/AML information to authorities, marking it as suspicious transaction. If that's the case, your only option is to wait.

As for lawyer, Baptiste & Co in St Vincent.

All coins came from gambling websites and bookmakers , wallet is also new , so gambling is a trigger for AML?
I mean i have to provide all bets/games i played in casino or what?!

I need someone with high influence to post about this maybe

[gh0573d]

Do you know a good lawyer who can handle this case properly?

There is a high possibility of them sending your KYC/AML information to authorities, marking it as suspicious transaction. If that's the case, your only option is to wait.

As for lawyer, Baptiste & Co in St Vincent.

All coins came from gambling websites and bookmakers , wallet is also new , so gambling is a trigger for AML?
I mean i have to provide all bets/games i played in casino or what?!

I need someone with high influence to post about this maybe

Send them just betting history and deposit history (few pages, not all ofc) and should hopefully help your case. I'd suggest you try pursuing it legally through any lawyer in St. Vicent if above screenshots don't help, odds of you recovering your funds should increase.

[Coyster]

I need someone with high influence to post about this maybe

High influence in what or where, like i told you earlier, this platform has been selectively scamming people for a long time, just a quick search on the forum and you will find a lot of cases. I don't think your money coming from a gambling platform is the problem, they are popular for stealing from their customers when they want to.

That said, you should seek legal advice from a good firm around you, so you can decide on the next step to take, other than calling them out of course.

[AHOYBRAUSE]

Damn, that’s tough! Once again a case like this with a high amount that gets stuck and nothing is moving forward, didn’t we see that several times already?
To be honest, I also use this site but since my amounts are absolutely nothing compared to what we see here, that’s why they are not interested to ripp me off.

All people can do is spread awareness! I mean OP should also be more care where he is sending such high amounts. A quick google search would hav prevented this situation, I am sure. Hope this somehow gets solved, what a shame, really!

[Xoxfux]

I got in touch with a good lawyer
Will pursue this legally and hopefully getting my refund + compensation

[Zwei]

I mean OP should also be more care where he is sending such high amounts. A quick google search would hav prevented this situation, I am sure. Hope this somehow gets solved, what a shame, really!

what i don't understand is how people trust those instant, unregulated exchanges with large amounts at once.
sending $440k to changenow aka getscammednow or any other swap website is crazy to me.

if i'm spawing anything more than $$$$$ i would either go with a regulated exchange, do KYC and all that.
or i would stick to a no KYC, no AML exchange and do my swaps in batches to be safe.

I got in touch with a good lawyer
Will pursue this legally and hopefully getting my refund + compensation

honestly, that's you only real option to get anything back from those scammers.
keep fighting and don't give up on your money.

and please keep us updated on how things are going, that would be a big help to others who might find themselves in a similar situation as yours.

[Xoxfux]

Based on
https://bitcointalk.org/index.php?topic=4619534.540

And their official message in this forum
"
Hey everyone, Polina here. I understand that a lot of time has passed since our last update, but I finally have some news to share.

Yesterday we have received a legal opinion on the situation. They gave us the green light on issuing refunds to all our hanging KYC cases.

This applies to all ouf our KYC clients who wish not to sumbit their IDs for verification. From now on, such cases will be issued a refund minus the network fee and the addresses they have used to make the deposits from will be blacklisted on ChangeNOW.

You can read the entire statement along with our future plans here: https://medium.com/@changenow_io/changenow-updates-verification-cases-and-future-plans-cf04a2863168.

Users have right to refuse kyc , but i requested many times from them to refund and they said "no" .

I think we need to gain more attention here to bring back their marketing manager and make her responsible for this !

[gh0573d]

Based on
https://bitcointalk.org/index.php?topic=4619534.540

And their official message in this forum
"
Hey everyone, Polina here. I understand that a lot of time has passed since our last update, but I finally have some news to share.

Yesterday we have received a legal opinion on the situation. They gave us the green light on issuing refunds to all our hanging KYC cases.

This applies to all ouf our KYC clients who wish not to sumbit their IDs for verification. From now on, such cases will be issued a refund minus the network fee and the addresses they have used to make the deposits from will be blacklisted on ChangeNOW.

You can read the entire statement along with our future plans here: https://medium.com/@changenow_io/changenow-updates-verification-cases-and-future-plans-cf04a2863168.

Users have right to refuse kyc , but i requested many times from them to refund and they said "no" .

I think we need to gain more attention here to bring back their marketing manager and make her responsible for this !

You never submitted KYC?

[Xoxfux]

Based on
https://bitcointalk.org/index.php?topic=4619534.540

And their official message in this forum
"
Hey everyone, Polina here. I understand that a lot of time has passed since our last update, but I finally have some news to share.

Yesterday we have received a legal opinion on the situation. They gave us the green light on issuing refunds to all our hanging KYC cases.

This applies to all ouf our KYC clients who wish not to sumbit their IDs for verification. From now on, such cases will be issued a refund minus the network fee and the addresses they have used to make the deposits from will be blacklisted on ChangeNOW.

You can read the entire statement along with our future plans here: https://medium.com/@changenow_io/changenow-updates-verification-cases-and-future-plans-cf04a2863168.

Users have right to refuse kyc , but i requested many times from them to refund and they said "no" .

I think we need to gain more attention here to bring back their marketing manager and make her responsible for this !

You never submitted KYC?

I submitted kyc and sent all source of funds documents to them , but when they accept to refund to people who doesn't even do that ! It means they surely will refund to me as well !

Im super new here , can you guys do me a favor and help me with this ?
Need to bring a representative from changenow here

[gh0573d]

Based on
https://bitcointalk.org/index.php?topic=4619534.540

And their official message in this forum
"
Hey everyone, Polina here. I understand that a lot of time has passed since our last update, but I finally have some news to share.

Yesterday we have received a legal opinion on the situation. They gave us the green light on issuing refunds to all our hanging KYC cases.

This applies to all ouf our KYC clients who wish not to sumbit their IDs for verification. From now on, such cases will be issued a refund minus the network fee and the addresses they have used to make the deposits from will be blacklisted on ChangeNOW.

You can read the entire statement along with our future plans here: https://medium.com/@changenow_io/changenow-updates-verification-cases-and-future-plans-cf04a2863168.

Users have right to refuse kyc , but i requested many times from them to refund and they said "no" .

I think we need to gain more attention here to bring back their marketing manager and make her responsible for this !

You never submitted KYC?

I submitted kyc and sent all source of funds documents to them , but when they accept to refund to people who doesn't even do that ! It means they surely will refund to me as well !

Im super new here , can you guys do me a favor and help me with this ?
Need to bring a representative from changenow here

If you submitted KYC documents, that means you are going through background check. How long it takes? I don't know. Once you have submitted documents, if they marked your transaction as suspicious and reported to appropriate authority, they are waiting decision same as you do.

Not sure if this is what is happening, as this is something I went through as well in past, but that's how it normally goes. And fyi, I am not defending them, in reality I've seen numerous of accusations from members here thinking that they might be abusing this system.

[Xoxfux]

Based on
https://bitcointalk.org/index.php?topic=4619534.540

And their official message in this forum
"
Hey everyone, Polina here. I understand that a lot of time has passed since our last update, but I finally have some news to share.

Yesterday we have received a legal opinion on the situation. They gave us the green light on issuing refunds to all our hanging KYC cases.

This applies to all ouf our KYC clients who wish not to sumbit their IDs for verification. From now on, such cases will be issued a refund minus the network fee and the addresses they have used to make the deposits from will be blacklisted on ChangeNOW.

You can read the entire statement along with our future plans here: https://medium.com/@changenow_io/changenow-updates-verification-cases-and-future-plans-cf04a2863168.

Users have right to refuse kyc , but i requested many times from them to refund and they said "no" .

I think we need to gain more attention here to bring back their marketing manager and make her responsible for this !

You never submitted KYC?

I submitted kyc and sent all source of funds documents to them , but when they accept to refund to people who doesn't even do that ! It means they surely will refund to me as well !

Im super new here , can you guys do me a favor and help me with this ?
Need to bring a representative from changenow here

If you submitted KYC documents, that means you are going through background check. How long it takes? I don't know. Once you have submitted documents, if they marked your transaction as suspicious and reported to appropriate authority, they are waiting decision same as you do.

Not sure if this is what is happening, as this is something I went through as well in past, but that's how it normally goes. And fyi, I am not defending them, in reality I've seen numerous of accusations from members here thinking that they might be abusing this system.

Checked their reddit + telegram , it's full of these cases , holding money for absolute no reason other than bullying people for months and in some cases (2 years) .

This is totally unacceptable.

Under GDPR rules which changenow and their AML service complying to , they should tell me the reason for delay , tell me which tool is used to mark transaction as suspicious , whether it was automatic or manual and giving me deadline for this process !

[gh0573d]

Based on
https://bitcointalk.org/index.php?topic=4619534.540

And their official message in this forum
"
Hey everyone, Polina here. I understand that a lot of time has passed since our last update, but I finally have some news to share.

Yesterday we have received a legal opinion on the situation. They gave us the green light on issuing refunds to all our hanging KYC cases.

This applies to all ouf our KYC clients who wish not to sumbit their IDs for verification. From now on, such cases will be issued a refund minus the network fee and the addresses they have used to make the deposits from will be blacklisted on ChangeNOW.

You can read the entire statement along with our future plans here: https://medium.com/@changenow_io/changenow-updates-verification-cases-and-future-plans-cf04a2863168.

Users have right to refuse kyc , but i requested many times from them to refund and they said "no" .

I think we need to gain more attention here to bring back their marketing manager and make her responsible for this !

You never submitted KYC?

I submitted kyc and sent all source of funds documents to them , but when they accept to refund to people who doesn't even do that ! It means they surely will refund to me as well !

Im super new here , can you guys do me a favor and help me with this ?
Need to bring a representative from changenow here

If you submitted KYC documents, that means you are going through background check. How long it takes? I don't know. Once you have submitted documents, if they marked your transaction as suspicious and reported to appropriate authority, they are waiting decision same as you do.

Not sure if this is what is happening, as this is something I went through as well in past, but that's how it normally goes. And fyi, I am not defending them, in reality I've seen numerous of accusations from members here thinking that they might be abusing this system.

Checked their reddit + telegram , it's full of these cases , holding money for absolute no reason other than bullying people for months and in some cases (2 years) .

This is totally unacceptable.

Under GDPR rules which changenow and their AML service complying to , they should tell me the reason for delay , tell me which tool is used to mark transaction as suspicious , whether it was automatic or manual and giving me deadline for this process !

I already am familiar with all of public backlash and I do think there's something sketchy going on.

As for the transaction marked as suspicious, although they should've given you a different wording, they are not allowed to if they have sent it as "suspicious transaction" to the authorities, because at that time, their instructions are that they should not in any way inform you that such transaction was reported to the authorities, nor give you any more details of that transaction.

Silly AML/ATF rule, but that's how it goes unfortunately.

[Xoxfux]

Based on
https://bitcointalk.org/index.php?topic=4619534.540

And their official message in this forum
"
Hey everyone, Polina here. I understand that a lot of time has passed since our last update, but I finally have some news to share.

Yesterday we have received a legal opinion on the situation. They gave us the green light on issuing refunds to all our hanging KYC cases.

This applies to all ouf our KYC clients who wish not to sumbit their IDs for verification. From now on, such cases will be issued a refund minus the network fee and the addresses they have used to make the deposits from will be blacklisted on ChangeNOW.

You can read the entire statement along with our future plans here: https://medium.com/@changenow_io/changenow-updates-verification-cases-and-future-plans-cf04a2863168.

Users have right to refuse kyc , but i requested many times from them to refund and they said "no" .

I think we need to gain more attention here to bring back their marketing manager and make her responsible for this !

You never submitted KYC?

I submitted kyc and sent all source of funds documents to them , but when they accept to refund to people who doesn't even do that ! It means they surely will refund to me as well !

Im super new here , can you guys do me a favor and help me with this ?
Need to bring a representative from changenow here

If you submitted KYC documents, that means you are going through background check. How long it takes? I don't know. Once you have submitted documents, if they marked your transaction as suspicious and reported to appropriate authority, they are waiting decision same as you do.

Not sure if this is what is happening, as this is something I went through as well in past, but that's how it normally goes. And fyi, I am not defending them, in reality I've seen numerous of accusations from members here thinking that they might be abusing this system.

Checked their reddit + telegram , it's full of these cases , holding money for absolute no reason other than bullying people for months and in some cases (2 years) .

This is totally unacceptable.

Under GDPR rules which changenow and their AML service complying to , they should tell me the reason for delay , tell me which tool is used to mark transaction as suspicious , whether it was automatic or manual and giving me deadline for this process !

I already am familiar with all of public backlash and I do think there's something sketchy going on.

As for the transaction marked as suspicious, although they should've given you a different wording, they are not allowed to if they have sent it as "suspicious transaction" to the authorities, because at that time, their instructions are that they should not in any way inform you that such transaction was reported to the authorities, nor give you any more details of that transaction.

Silly AML/ATF rule, but that's how it goes unfortunately.

Where are the rules for these instructions , can you send your source ?
My demand is based on article 12 & 15 of GDPR rules which is a legal and binding demand , not some bullshit instructions from no where !