Why Players Get Banned from Online Casinos Without Cause and How to Solve It?

[Ziskinberg]

There’s a reason why the "Terms of Service" exist.. it’s where everything should be explained clearly.

I don’t understand why a casino would ban a player, especially when players are exactly what they need to be profitable. They own the system, so they should be able to see whether someone is cheating or not.

As for IP addresses, I don’t think that alone should be a big issue, unless it's being used to abuse promotions. Changing IPs can simply mean the player is traveling or using public Wi-Fi to place bets. That kind of flexibility should be encouraged, not punished, since it helps increase activity and more activity means more revenue for them.

Unless, of course, they’re just targeting players who are winning. And if that’s the case, it starts to feel selective maybe even like a tactic to quietly push out winners. And that’s when it starts to look shady.

[Hispo]

Unless, of course, they’re just targeting players who are winning. And if that’s the case, it starts to feel selective maybe even like a tactic to quietly push out winners. And that’s when it starts to look shady.

Only shady casinos which lack of liquidity would do such a thing and boot out gamblers who have managed to win money in a relatively short period of time, in the most blatant cases of shady/scam casinos, they would not even allow people to withdraw their initial deposit and just ban gamblers without giving some serious explanation.
Sadly, there is much ignorance when comes to gamblers and the terms of service their favorite casinos upholds to, and that can lead to unexpected situations when gamblers are punished in some way they did not expect, because they did not read the document before signing up and gamble.

There are rules which are rather a matter of common sense, but one cannot take rules or the lack of them for granted.

[Davidvictorson]

Like mentioned by others maybe theres some violated clauses from the player that he didnt meant to do or not aware whats his doing is already a violation. Like using VPN, this is critcial cause maybe a user shifting country that arent scope of the casino terms and services or likely prohibited.

This "violated clauses" is what usually gets me thinking whenever a user goes to the scam section to make a complaint about a casino banning their account. Some of these users would swear that they have never violated any of these clauses yet the casino accuses them of it. It makes me ask who is right and who's not. We don't usually know the conclusion of the issue. But I which that some way we could.

[Ziskinberg]

Unless, of course, they’re just targeting players who are winning. And if that’s the case, it starts to feel selective maybe even like a tactic to quietly push out winners. And that’s when it starts to look shady.

Only shady casinos which lack of liquidity would do such a thing and boot out gamblers who have managed to win money in a relatively short period of time, in the most blatant cases of shady/scam casinos, they would not even allow people to withdraw their initial deposit and just ban gamblers without giving some serious explanation.
Sadly, there is much ignorance when comes to gamblers and the terms of service their favorite casinos upholds to, and that can lead to unexpected situations when gamblers are punished in some way they did not expect, because they did not read the document before signing up and gamble.

There are rules which are rather a matter of common sense, but one cannot take rules or the lack of them for granted.

That’s why, as mentioned, if you want to minimize the risk of situations like this, the first thing to consider is asking yourself whether the casino you're playing at is truly reputable. Because if it’s not, things like this can happen anytime especially if you hit a big win. Suddenly, they’ll say, “Oops, you violated the TOS,” and just like that, your funds are frozen.

[Smartvirus]

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.[/size]

Here are only the known possibilities.

1. Violation of terms and conditions.
1.1 VPN usage
1.2 Multi Account
1.3 Bug exploit
1.4 Depositing funds from prohibited sources

2. Dealing up with a scam website

Those are the possible scenarios where gamblers can experience these but, given that you only registered and even before you conduct any other activity on the casino, you get the strike and is sent packing, I would say you are registering from a flagged IP, using VPN to access their site and they somehow managed to know that when it’s prohibited or you are doing your most to access from an unauthorized jurisdiction. These can have that effect but, you shouldn’t complain when they haven’t got your money.

For scam casinos, of course they would want to get your money and wouldn’t want to ban you until they do. For some, they might refund while others wouldn’t but then, does that really make them scammers, I mean you did your most to get on even when you aren’t allowed.

[sheenshane]

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.[/size]

This wasn't happening to me because I registered only when the casino had a business presence here or had an announcement thread that I could check before registering at the casino.  In that case, it's really hard to trust an online gambling casino that you don't know unless you've seen their representative being very active here.

It's very simple to avoid this, some players are just too lazy to read the ToS.
Before using the casino, we must read this first and follow it before registering or making a deposit to avoid this problem.

[joniboini]

For scam casinos, of course they would want to get your money and wouldn’t want to ban you until they do. For some, they might refund while others wouldn’t but then, does that really make them scammers, I mean you did your most to get on even when you aren’t allowed.

It always depends on the context, but I wouldn't be surprised if some scammers also ban users right at the beginning and then ask them for a deposit or something similar to unlock their account. Probably not if they're experienced, but you'd be surprised to see how someone can be tricked easily if you're forceful, hence why some scammers do this. In my experience, I know at least 2 incidents like this (even though they're not related to gambling at all). CMIIW.

[Oluwa-btc]

To solve this, you need to register at a trusted casino/sportsbook, and it needs to be independent and not affiliated with the same group. Also, you can register from another device or IP. And finally, you have to contact the casino customer service to understand the reason behind the ban, and it's better to chat with them directly through their SM official channels (If they truly believe in transparency, they will assist you for sure)

Arguably we all know that what hesitate to a ban from online casino could be caused from anywhere or anything possibly illegal acts or misconduct of gambling activities but regardless I still think there's need to give out a warning signs to the users other than banning them without prior notice and one can solve this by making sure they are aware of the rules guiding the casino and sites so as not to fail the rules or fall victims and get banned.

[davis196]

I recently heard that some players claim to be banned from online casinos a few minutes after they complete their registration, and they don't know why.

Being banned instantly after you complete registration means two things.
1.You were using a VPN(which violates Terms of Service). Some people simply forget to turn off their VPN when singing up, so they get banned.
2.Your IP address was blacklisted by the casino's automatic fraud detection system. I don't know the names of those systems, since I'm not an expert in online casino security. You should ask an online crypto casino owner. The forum is full with gamblers, but there aren't many casino owners handing around.
Being banned from a crypto casino right after registration isn't such a big deal. The real problem occurs when you have deposited money/crypto in your casino account, and you suddenly get banned.

[Bitinity]

I recently heard that some players claim to be banned from online casinos a few minutes after they complete their registration, and they don't know why.

Being banned instantly after you complete registration means two things.
1.You were using a VPN(which violates Terms of Service). Some people simply forget to turn off their VPN when singing up, so they get banned.
2.Your IP address was blacklisted by the casino's automatic fraud detection system. I don't know the names of those systems, since I'm not an expert in online casino security. You should ask an online crypto casino owner. The forum is full with gamblers, but there aren't many casino owners handing around.
Being banned from a crypto casino right after registration isn't such a big deal. The real problem occurs when you have deposited money/crypto in your casino account, and you suddenly get banned.

Your #1 is a bit contradicted to my own experiences I experienced like twice of being banned just after registration and all were without VPN. On the other side, I have never experenced of being banned when I have my VPN on, so basically it has nothing to do with VPN imho. The reason of why I was being banned after registration was that I have abused their free bonus before while in fact it was a new casino for me and at the time of registration, there was no on going free bonus. However, as you have said that it is not a big deal if we get banned after registration as it is better than if we get banned after we play or even worse when we try to withdraw money that we win fairly.

[KiaKia]

Leave the solving side for the people that run the casinos, it's their business and not mine to solve, and for the players there are so many ways you can be guilty and get banned by a casino.

Your intent will be exposed using a casino either it's good or bad, some peoples job is to look for ways to exploit online casknos by running some codes on the background, some hackers were able to deal with freebitco using this strategy years ago.

I've never been accused of cheating or getting banned from using a online casino before because I use a device with same location and IP address, my intent is on the good side, I don't see reasons in trying to outsmart a online casino.

[ultrloa]

I recently heard that some players claim to be banned from online casinos a few minutes after they complete their registration, and they don't know why.

Well, if the player has not committed any fraud and still gets rejected from all sites, there might be an explanation for that: Well, most casinos are using the same fraud detection tool, and even if the player doesn't cheat, commit fraud, or use a VPN, the system may judge the opposite by mistake. This info goes viral between other casinos using the same tool (especially when they are from the same group). Anyone know what the detection tool is called because I’m not sure if the one I’m thinking of is right.

To solve this, you need to register at a trusted casino/sportsbook, and it needs to be independent and not affiliated with the same group. Also, you can register from another device or IP. And finally, you have to contact the casino customer service to understand the reason behind the ban, and it's better to chat with them directly through their SM official channels (If they truly believe in transparency, they will assist you for sure)

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.

Maybe the casino have strict system to detect if the player is doing something wrong that's why those things happen.

Also I don't believe on such thing that casino would ban a player without having a reason since it will kill their business if they do that, Also they are doing business and if they restrict users for no reason then it will be their lose since they can't get anything from people they restrict.  The only solution with this issue especially if they want clarification is to go to support directly then try to asses the situation if there's something need to do since supports are the one who can help their case towards this situation.

[retreat]

Casinos definitely have a reason to ban someone, whether it's because they use a VPN or break a rule that could potentially harm the casino. However, if a user is banned immediately after they register, I think it could be because of their IP address or suspicious behavior that the casino detects. If something like that happens, users should check whether they haven't broken any rules at the casino, check their IP, etc. If they feel that they haven't done anything that violates the casino's rules, and they still get banned, they should probably look for another casino, there are still many other websites that are ready to accept them, no need to waste time contacting their customer service.

[Cointxz]

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.[/size]

This issue never happened to me probably because I gamble normally without doing any trick or taking advantage on casino bonuses. It’s very rare or close to none for user to be automatically banned the moment they complete the registration process.

Typically, their account encounter some issue after they deposit and initiate a withdrawal on their account. Casino only screen an account once it’s already in withdrawal procedure.

[Dunamisx]

A reputable gambling platform cannot ban a gambler just like that without a cause, even though to an extent, some of those being banned do not know the reason to why they were being banned and have not taken the necessary steps expected of them to enquire of, it is more important that we make use of the privilege on reading the ToS, so that they wont experience related challenges of being restricted to some features or banned as the case may be, also, we should try as much as possible by avoiding any shading act that could lead to being suspicious on our account.

[Awaklara]

Once I experienced it, I've been banned just after sign up, the reason given from the casino is that I'm connected to some other accounts LOL.
Since my purpose of sign up was to explore the new casino only, so I do not really care about it and left it away.
I did not complain and I did not ask them to review my account or to show me which accounts they are referring to that suspected to be my alts.

Chances are that new casinos that implement a welcome bonus in the form of a voucher code for some free dollars are being very selective with new accounts that sign up. They aim to avoid accounts that take advantage of their promo.
What happened to you shows that the way they do it is probably not accurate. If so, they are already rejecting new customers who have not even made a deposit and tried the game.

[lovesmayfamilis]

There’s a reason why the "Terms of Service" exist.. it’s where everything should be explained clearly.

I don’t understand why a casino would ban a player, especially when players are exactly what they need to be profitable. They own the system, so they should be able to see whether someone is cheating or not.

As for IP addresses, I don’t think that alone should be a big issue, unless it's being used to abuse promotions. Changing IPs can simply mean the player is traveling or using public Wi-Fi to place bets. That kind of flexibility should be encouraged, not punished, since it helps increase activity and more activity means more revenue for them.

Unless, of course, they’re just targeting players who are winning. And if that’s the case, it starts to feel selective maybe even like a tactic to quietly push out winners. And that’s when it starts to look shady.

I heard that the casino has a binding to the IP address upon registration, but I have not heard that changing the address, as you say, leads to a ban on the account. Perhaps the casino is triggered by the fraud protection system at this time if the player uses public Wi-Fi Internet, and from this address, there are several registered accounts, and even possibly cheating ones. Therefore, the player needs to independently assess the risks by changing IP addresses. The best choice when traveling would be to give up games for a while, and in no case trust other people's public networks.

[CryptoHeadlineNews]

A reputable gambling platform cannot ban a gambler just like that without a cause, even though to an extent, some of those being banned do not know the reason to why they were being banned and have not taken the necessary steps expected of them to enquire of,

it is more important that we make use of the privilege on reading the ToS, so that they wont experience related challenges of being restricted to some features or banned as the case may be, also, we should try as much as possible by avoiding any shading act that could lead to being suspicious on our account.

But to be frankly speaking, how many people do read a casino's terms and conditions this days before registering? Because I'm pretty sure nobody does that again. And as such if that could be a reason why some users might be banned unknowningly, then it wouldn't be a nice idea, most especially if the gambler is not registering from a restricted region or using VPN, which is mostly been prohibited by many crypto casinos for transparency.  And another reason that just entered my mind that could cause this is when an individual deposit into his/her casino account with a debit/credit card that could have been linked to fraud.

[Solosanz]

I had experience get banned without cause, but it's because I open multiple account, I forget if I already have an account before, after create the second one, the casino terminate my account immediately.

But to be frankly speaking, how many people do read a casino's terms and conditions this days before registering? Because I'm pretty sure nobody does that again. And as such if that could be a reason why some users might be banned unknowningly, then it wouldn't be a nice idea, most especially if the gambler is not registering from a restricted region or using VPN, which is mostly been prohibited by many crypto casinos for transparency.  And another reason that just entered my mind that could cause this is when an individual deposit into his/her casino account with a debit/credit card that could have been linked to fraud.

I do read casino's terms and conditions, but I only check few thing that I consider important for me.

Like VPN usage, usually my local IP address block the casinos, so if they don't have mirror link and they not allow VPN, it quite challenging for me. The last option I contact the live support.

[SatoPrincess]

I think it could be as a result of the players not reading the TOS of casinos before registering. Some casinos are not available in certain regions and when users from those register on the platform using VPNs they stand a chance of being banned and losing their money because the system eventually find those accounts that have breached the casinos TOS in one way or the other.