Why Players Get Banned from Online Casinos Without Cause and How to Solve It?

[DragonSlots]

I recently heard that some players claim to be banned from online casinos a few minutes after they complete their registration, and they don't know why.

Well, if the player has not committed any fraud and still gets rejected from all sites, there might be an explanation for that: Well, most casinos are using the same fraud detection tool, and even if the player doesn't cheat, commit fraud, or use a VPN, the system may judge the opposite by mistake. This info goes viral between other casinos using the same tool (especially when they are from the same group). Anyone know what the detection tool is called because I’m not sure if the one I’m thinking of is right.

To solve this, you need to register at a trusted casino/sportsbook, and it needs to be independent and not affiliated with the same group. Also, you can register from another device or IP. And finally, you have to contact the casino customer service to understand the reason behind the ban, and it's better to chat with them directly through their SM official channels (If they truly believe in transparency, they will assist you for sure)

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.

[Lanatsa]

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.[/size]

Here are only the known possibilities.

1. Violation of terms and conditions.
1.1 VPN usage
1.2 Multi Account
1.3 Bug exploit
1.4 Depositing funds from prohibited sources

2. Dealing up with a scam website

Businesses like these have those tools on detecting out those violators on which its normal. Its business and its part of the security procedure because as a business owner then you
wont be liking on losing money and thats on default.

For those who do likes on dealing up with new platforms or recently launched then you can always deposit a small amount on testing out waters. Blocking or getting banned wont happen
if you wont be that committing violations not unless if you are dealing with a scam site then it will likely happen. If you are dealing up with long time running, credible and trusted platforms
then always ask out for reason and if it isnt justfiable then you can always post up in regarding into your situation and of course with having that solid proofs and evidences.

[SmartGold01]

This has been a challenging issues between gamblers and the casinos itself because whenever someone has not make a huge winning they wouldn't be restricted or ban but immediately they makes substantial amount from the casino then you see all manners of restrictions and monitoring, from monitoring if their bet was fair enough and if they uses the usually methods or cheated on the casino. Sincerely this is something that is very painful because most of these casinos does nothing than just frustrates most of their customers that is why I usually encourage anyone coming close to me that I know too well that gambles to always make sure they aren't victim of such cases and should try their best to pass all necessary verifications.

So, my Best concerns towards anyone gambling or that is to make new account from any gambling site should at least, read their term of service and after which they should also passed all necessary documentation and make sure the casino has nothing to hold them as fault or defaulting their regulations or ToS.

[btc78]

I recently heard that some players claim to be banned from online casinos a few minutes after they complete their registration, and they don't know why.

have they made a deposit yet after the registration or no? because if yes then maybe the online casino was simply a scam and just wanting to get money from people registering just to ban them and keep the money they deposited

Well, if the player has not committed any fraud and still gets rejected from all sites, there might be an explanation for that: Well, most casinos are using the same fraud detection tool, and even if the player doesn't cheat, commit fraud, or use a VPN, the system may judge the opposite by mistake. This info goes viral between other casinos using the same tool (especially when they are from the same group). Anyone know what the detection tool is called because I’m not sure if the one I’m thinking of is right.

possibly but what could they have detected to ban you outright? would it not be better to give at least a warning first? maybe you had given them wrong information or something

if they banned you outright with no reason then that would be unfair since they should give you an explanation what happened so you could check if you can fix it or if it was only a mistake

[cryptoaddictchie]

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.[/size]

Fortunately not yet, but in anycase a casino wouldnt do that without any vital reason. Like mentioned by others maybe theres some violated clauses from the player that he didnt meant to do or not aware whats his doing is already a violation. Like using VPN, this is critcial cause maybe a user shifting country that arent scope of the casino terms and services or likely prohibited.

[Fortify]

There's no single answer to your question, because as you say - there are lots casino groups using many different pieces of software. There might be a few white label bits of software that are used by many casinos, which will share intelligence and throw the same automated red flags on users, but how those systems work is going to be highly confidential because they are designed to prevent fraud.

You should be careful assuming that the user is always correctz innocent and honest, especially as money is involved. Users often get angry at inevitably losing money and want to lash out at the casino by making wild claims. There are also people who try to systematically take advantage of generous new user perks by multi-account: taking steps to switch ip's, clearing cookies, emulating different devices and others in order to fool the detection systems in place.

That being said, there are occasions where casinos screw up or treat a customer unfairly, so it shouldn't be ruled out.

[CryptoHeadlineNews]

To solve this, you need to register at a trusted casino/sportsbook, and it needs to be independent and not affiliated with the same group.

So if I may asked, how will one know a casino that is not affiliated to others, but independent on its one? Because I'm pretty sure such feature is not always visible on the casino website, apart from the casino been known to have got a good reviews and reputation by operating smoothly and not scamming people.

Also, you can register from another device or IP. And finally,

Yes, I'm pretty sure an IP address can result to the reason why a user can be banned unknowingly, most especially if the device might have been used for illegal activities or violating a third party casino. Hence, it's always good and advisable people used a trusted browser or a brand new Gmail address while registering your account account to avoid further ban. Because in most cases, your Gmail might have mistaken been linked for fraud.

[mindrust]

People already believe they picked the right casino till the casino freezes their funds. And your solution is nothing but more of what they have been doing. “Pick a trusted casino?” What if they did it already and still had their funds frozen?

The real solution is different than what you propose. A player should keep his risk levels under control. If the loss of the money which you deposited on the casino can harm you, it means you are taking too much risk there. Even the most trusted casinos can do random KYC checks and freeze your funds temporarily (sometimes even permanently)

Finding a good trusted casino by all means is not a bad advice but it is not the ultimate solution.

[lovesmayfamilis]

Anyone know what the detection tool is called because I’m not sure if the one I’m thinking of is right.

This tool is called anti-fraud protection. In addition to detecting cheaters by IP address, they are also identified by the device, video card, MAC address of the device, and a dozen more trackers linked to your device. Previously, to bypass anti-fraud systems on the Internet, there were sales of so-called anti-detect browsers, which, each time with a new registration, provided a new fingerprint of the system, including everything linked to it, creating the appearance of a completely new device. But now casinos have very strong protection, and therefore all that a player should do if he does not want unexpected bans is to have one account on the site and not come up with any ways to deceive the casino.

[Rating Place]

I recently heard that some players claim to be banned from online casinos a few minutes after they complete their registration, and they don't know why.

Well, if the player has not committed any fraud and still gets rejected from all sites, there might be an explanation for that: Well, most casinos are using the same fraud detection tool, and even if the player doesn't cheat, commit fraud, or use a VPN, the system may judge the opposite by mistake. This info goes viral between other casinos using the same tool (especially when they are from the same group). Anyone know what the detection tool is called because I’m not sure if the one I’m thinking of is right.

To solve this, you need to register at a trusted casino/sportsbook, and it needs to be independent and not affiliated with the same group. Also, you can register from another device or IP. And finally, you have to contact the casino customer service to understand the reason behind the ban, and it's better to chat with them directly through their SM official channels (If they truly believe in transparency, they will assist you for sure)

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.

Many sportsbooks use the same odds provider. If you get banned at one sportsbook, you'll get banned at all. The other reason is that they consider your action sharp. You can tell after 5 bets if a player is sharp.

[Oshosondy]

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.[/size]

Here are only the known possibilities.

1. Violation of terms and conditions.
1.1 VPN usage
1.2 Multi Account
1.3 Bug exploit
1.4 Depositing funds from prohibited sources

2. Dealing up with a scam website

It is very good to read the terms and conditions of gambling sites before using them. Although if you have read the TOS on a gambling site, to read it on other sites will be very simple because they are similar but many gamblers do not want to read the ToS.

Another reason is arbitrage betting and having multiple account or more than one account. Another is using bonus to manipulate. There are other reasons.

[swogerino]

I have been playing in different well established cryptocurrencies casino since the distant year of 2019 now and never had a single problem in all of them. I always read their terms of conditions and follow them religiously which I believe is the reason I never had any problems with any of the casinos so far. Now there are a lot of scam accusations I know against different casinos yet from what we have seen here the majority have been users fault and the few that have not been users fault have been swiftly solved by the casino representatives here in the forum. In the end we are humans and each one of us have different opinions in the matter yet I think that casinos do not give a damn for low amounts of money and unless terms have been breached most likely everything will be ok.

[danherbias07]

I can only think of the email thieves or information thieves. Those who have possibly used your information to register on a certain online casino. 

This happened to me before, where the websites (not an online casino) notified me that I cannot register anymore because my email is already registered to their website, although I don't really remember doing that because that's the first time I've registered with them.
We should really be careful with this since a gambling site that is reputable might let us in even though our account is already used. Why? Profits. They can freeze your account after a deposit, and you cannot do anything about it since they have the proof.

[Dave1]

I recently heard that some players claim to be banned from online casinos a few minutes after they complete their registration, and they don't know why.

After a few minutes upon registration? I haven't heard this before. And this hasn't happen to me as the email that I registered belongs to me and as far as I know, no one hasn't used it as my account is not compromise.

One reason that I can think of is that maybe the IP address has been flag down by the casino itself. And perhaps those who are in range of this IP address is automatically tip in b by their systems, thus they are outright being banned.

The best action for gamblers is to really contact the casino itself and try to find the answer. So maybe explain to them that they are a different person and that maybe their IP address has been affected by the ban.

[Dr.Bitcoin_Strange]

This has not happened to me before but if I experience it, the best solution is to contact the casino to know why my account just got restricted or why I was banned just after registration and if there's no reasonable explanation for it or if they don't unblock me, I have no option but to go for another casino, there are numerous reputable casino and one does not have to be too difficult. I don't think this has happened quite often apart from those that got banned after disobeying one of the casino rules.

[Rating Place]

This has not happened to me before but if I experience it, the best solution is to contact the casino to know why my account just got restricted or why I was banned just after registration and if there's no reasonable explanation for it or if they don't unblock me, I have no option but to go for another casino, there are numerous reputable casino and one does not have to be too difficult. I don't think this has happened quite often apart from those that got banned after disobeying one of the casino rules.

It happens a lot more than people realize. Winning sports gamblers get banned or limited fast.

[TopTort777]

Imho anti-fraud system notice any unusual behaviour and instantly ban gambler either for a period or forever. Something that does not look normal or what 99,99% other gambler do is suspicious for anti-fraud system. The system is set to be so strict, because those who try to cheat dominate over those who try unintentionally something unusual. The solution to that situation is simple - casinos should rethink their "our decision is final". Even if a person is not guilty, the casino very reluctantly accept that they were wrong and apologize. Even if they unban that gambler, they still leave a mark for him, and without hesitation ban him for any harmless unusual behaviour.

[Yaunfitda]

Imho anti-fraud system notice any unusual behaviour and instantly ban gambler either for a period or forever. Something that does not look normal or what 99,99% other gambler do is suspicious for anti-fraud system. The system is set to be so strict, because those who try to cheat dominate over those who try unintentionally something unusual. The solution to that situation is simple - casinos should rethink their "our decision is final". Even if a person is not guilty, the casino very reluctantly accept that they were wrong and apologize. Even if they unban that gambler, they still leave a mark for him, and without hesitation ban him for any harmless unusual behaviour.

And if I'm not mistaken, we have seen cases here before, with that kind of behaviour from casinos. That they ban someone and accused of cheating because their fraud system has detected a unusual behaviour. But lo and behold, the person that they accused has somewhat a reputation and that's why there have been a lot of back and forth arguments between the casino and the accused until such time that it was proven that the casino are wrong to say that he is cheating or taking advantage of the casino just because of the ip address. So we all must be very careful and if we are not cheating then we can have a case against this casinos.

[Pi-network314159]

I haven't heard of this before, but if you ask me I will say that the only thing that can make casino to ban a person that just registered into their casino is that the person in question may have violated their rules  previously and wants to open another account in that same Casino. Or it could be that his identity has been reported to be a fraudulent person who has don somethings wrong and has been sanctioned and warning may be sent to any organisation that would like to accept him. To avoid him to avoid being scammed. With this it will be difficult for any online site that accept kyc documents to accept him. It could also be the result of the site using the tool you speak about, to fish out some anomaly done by the person.

[Strongkored]

I recently heard that some players claim to be banned from online casinos a few minutes after they complete their registration, and they don't know why.

Ever had this happen to you? I'm collecting more info...maybe we can help others with the same problem.

If the ban is done after a few minutes of registration, not after making a deposit or when making a withdrawal, then this has never happened to me, and if it is done when there is no money in the casino I don't really care, what I care about is if there is money held in the casino.
I was once banned from one of the big casinos on this forum, it was quite annoying but because there was no balance there it was not a problem, I chose to play at another casino.
I mean if you are banned when there is no loss at all is it worth contacting the casino and asking? I don't think so there are still many trusted casinos that you can play at