Lame reason to use in order to keep someone's money. If they don't allow a user from a given jurisdiction, then they should at least let the person withdraw their funds, or they make a refund and keep the account blocked. Keeping the funds sounds like a daylight robbery.
I want to ask, if you don't mind, what jurisdiction are you from and did you take the time to read the terms of service before you registered and made a deposit?
5. Conditions of Use
5.1 As a condition of use of the Services, you warrant and undertake that you shall not use or access the Website(s), Services, Software and/or the Information for any purpose that is unlawful under any law that is applicable to you or that is prohibited by and/or in breach of these Terms and Conditions.
Residents of the following countries and their territories shall not be allowed to partake in real play gambling activities and shall be blocked from accessing the Website: the United States of America and related territories, Netherlands, Curacao, France Cyprus, Aruba, Bonaire, St.Maarten, St Eustatius and Saba, Afghanistan, Albania, Algeria, Angola, Cambodia, Ecudaor, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Singapore.
I read the review on kazinoazov, quickly ran through the points of the rules, asked online support again what if I don't have a Turkish ID, support only told me to choose my country and continue registration. And now when I ask them, they just block my online chat.