FortuneJack Blocked 70 SOL Withdrawal Over “Multi-Account” Accusation (No Bonus

[dedogordo]

Hi all,

I'm posting here to warn others and hopefully get some advice.

I recently requested a 70 SOL withdrawal from FortuneJack after playing with my own deposited funds — no bonuses, no promotions used, just straight gameplay.

Soon after, they restricted my account and accused me of having another account (“dedogordo22”), which they say violates their Terms. But I’ve only used my current account (“dedogordo”) — I don’t even recall registering the other one. If it exists, it may have been from when I first signed up, but I never used it for anything.

They claim this is “multi-accounting for monetary gain,” and they voided all my winnings without proof of any abuse. They also threatened me with legal action if I disputed further.

To be clear:

I made the deposit myself

I didn’t claim any bonuses

I didn’t use or access any other accounts during play

I tried appealing calmly — they refused to reconsider

I've also submitted a complaint to AskGamblers, but wanted to share this publicly so others are aware. It’s frustrating and feels extremely unfair. If anyone has advice or similar experience, feel free to DM me.

Thanks for reading — be careful if you’re playing on FJ.

[Perfectbaby]

At first you need to reconsider something here where they said having multiple accounts is prohibited, so why did you go having other account?
Why did you maintain the first account and if you didn't have access to the site why didn't you reset password?
Well, to me I don't think Fortune Jack is to be blamed and you should know how strict casino is with their ToS, so why did you go make additional accounts.
Between you should share screenshots as evidence to show your claims including what was in your balance as the proper way of accusing a site.

Edit..
Screenshot seen.

[dedogordo]

Account reactivated. Still no access to 70 SOL withdrawal. Waiting for final resolution.

[dedogordo]

So you can see..
https://ibb.co/chxFGf9S

[dedogordo]

FortuneJack reactivated my account. They now say my 70 SOL withdrawal is under “standard security review.” I’ll update once I get a payout or confirmation. Still waiting.

[dedogordo]

I’ve received the 73 SOL withdrawal. ✅ Matter solved, thank you for your support

[acroman08]

So you can see..

Is this the only screenshot you have? I am not siding with the casino, but would you mind sharing screenshots of the conversation you've had with their support? Just to make sure you can back up all your claims. It is nothing against you, it is just how this forum works when someone posts a complaint against anyone.

[dedogordo]

sure here are the screenshots of the whole conversation
 https://ibb.co/9mbcmcpR
https://ibb.co/Ck5dp7q
https://ibb.co/TDcmRhYt
https://ibb.co/MkHbNTQn
https://ibb.co/0R3j74pc
https://ibb.co/5WnJFcS3
https://ibb.co/LDCKq39s
hope this helps

[Cointxz]

Typical behavior of some casino which they use any slight of ToS violation just to hold withdrawals. Not only on Fortunejack but there’s same case with BC and some casino.

You should justify or proved that you didn’t abuse any bonuses or any casino perks when you play so that you can convince the community that you won that many fair and square.

@Holydarkness has a contact on FJ, he can help you to your case.

[dedogordo]

Thankfully everything got solved and in a fairly quick matter of time so i am glad about that, it's been very stressful dealing with all this.

[Mr. Magkaisa]

Multiple acccuont andthrowiing to you their ToS are always the reason that casino holds youour asset and declined the withdrawal.
IF you will just agree on that then your money will be gone. i happened o me with differnt reason from the acsino with their TOS not reviewing the history of the account which they can easily do.
They told me that deciision is final andd will not revert what ever happen.

then i open a thread here for scam accusation for their casiino. They release my money and never played on that casino again.
Congrats and happy for you that you get your SOL.

[dedogordo]

That's what happened here pretty much Shortly after i posted here and made review on Trustpilot they activated my account and was able to withdraw. Thanks a lot!

[Perfectbaby]

That's what happened here pretty much Shortly after i posted here and made review on Trustpilot they activated my account and was able to withdraw. Thanks a lot!

Congratulations..
But please next you need to be patient before bringing any matter to this section, most times it could be that they are still doing their findings and you rushed to come accused them over here without you having to exercise patient with the gambling site, since most times they do manually check every details before releasing withdrawal especially for those who approves withdrawal manually it would take time.

And lastly, since your issues has been resolved it would be better you lock this topic.
How to do it, look below your left hand side on this topic and lock it.

Stay safe!

[dedogordo]

trust me that was not the case... you can see their response in the screenshots, account was terminated and they even threatened with legal action if i dispute it further before i started doing any of this so no.