Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 06, 2025, 05:02:33 PM |
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My username at Shuffle is "Jadens" I have been playing at Stake then later at bc game when a big affiliate suggested me and offered extra lossback. The same guy later suggested shuffle and i decided to make an account and start playing. I had no issues when I was losing money and the affiliate was very nice and kind to me. A week ago or so I found some luck on sports and some wins on keno. I made withdrawals without any issue but my last 3 withdrawals are put to "in review" for 3 days. I contacted support who told me to complete my KYC level 2 & 3 "proof of address", I immediately did that as I am doing nothing wrong. Although I am not very comfortable giving my documents, but now I had big wins and $7000 means a lot, and I provided the documents. The KYC was completed within minutes. I contacted support and they asked me for some other proofs such as "Liveness check", I completed that too within minutes, hoping I will get my withdrawal now. Then I was told that sports compliance team is checking my withdrawals. It's been 3 days and live support have stopped answering me, so has the email support now. Proofs: KYC Proof - https://i.imgur.com/aicQW44.jpegSupport No reply proof - https://i.imgur.com/SL7rRMr.jpeg the few questions you see there asked are botted replies Withdrawal in review - https://i.imgur.com/IMUOfzu.jpegI am more than happy to let any trusted member on the forum login to my account and verify that I did not make any shady bets. Some of my wins I had Keno 500x, $4k - https://i.imgur.com/R0sy7U9.jpegSports 2.2k - https://shuffle.com/sports/?modal=sportBet&md-id=CQjzsY822YJoN3pNz7rNgSports 1.4k - https://shuffle.com/sports/?modal=sportBet&md-id=CQjos1JqF1A7hteMGtGRZSports 2.1k - https://shuffle.com/sports/?modal=sportBet&md-id=CQiTKf5y7LPRQNAYzsFaqI have many such wins and any trusted forum member I can give my login to who can check. The person who referred me to shuffle has started ignoring me and offers little to no help. He believes because I won in gambling it means I am doing something wrong. Please help me get my money out. |
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goldkingcoiner
Legendary
Activity: 2898
Merit: 3113
HoDL
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July 06, 2025, 05:29:02 PM |
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DO NOT GIVE YOUR LOGIN TO ANYONE!
That is a dumb idea! Even if the forum member is trusted!
3 days is not a very long time. Customer support can take weeks, if they are backed-up and low on human staff to help out with all the tickets. There is nothing else to do than wait, really.
So that is the only advice anyone can give you right now. Do not panic because of 3 days and just wait. It might take a while but then again you could have done the KYC process beforehand and had all that trouble out of the way.
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Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 06, 2025, 06:03:44 PM |
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DO NOT GIVE YOUR LOGIN TO ANYONE!
That is a dumb idea! Even if the forum member is trusted!
3 days is not a very long time. Customer support can take weeks, if they are backed-up and low on human staff to help out with all the tickets. There is nothing else to do than wait, really.
So that is the only advice anyone can give you right now. Do not panic because of 3 days and just wait. It might take a while but then again you could have done the KYC process beforehand and had all that trouble out of the way.
Ok thanks, I'll avoid doing that. |
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holydarkness
Legendary
Activity: 3374
Merit: 1924
A sinner-saint and a kind bitch
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July 06, 2025, 07:25:58 PM |
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I'll nudge someone from Shuffle come Monday to gain more insight. But I personally think, at this stage, it'll quite likely resolve itself, just a waiting game. For the time being, though, I'm adding this to my list.
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Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 07, 2025, 08:51:14 AM |
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I'll nudge someone from Shuffle come Monday to gain more insight. But I personally think, at this stage, it'll quite likely resolve itself, just a waiting game. For the time being, though, I'm adding this to my list.
I hope they pay. All trustpilot reviews suggest they do this to everyone, fingers crossed. |
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albon
Legendary
Activity: 2548
Merit: 2446
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July 07, 2025, 04:14:23 PM
Last edit: July 07, 2025, 05:33:15 PM by albon |
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Thanks for messaging me so I could check out your topic. I have already contacted ShuffleTim on the forum and sent him an email at his official address: tim@shuffle.com. I hope he looks into your issue as soon as possible and tries to help you. You can also post about your issue on Trustpilot and CasinoGuru. and there’s no need to take further action right now. Don’t worry you’ve provided your evidence, and it’s up to them to examine it and allow you to withdraw. |
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holydarkness
Legendary
Activity: 3374
Merit: 1924
A sinner-saint and a kind bitch
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July 07, 2025, 05:12:53 PM |
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Thanks for messaging me so I could check out your topic. I have already contacted ShuffleTim on the forum and sent him an email at his official address: tim@shuffle.com. I hope he looks into your issue as soon as possible and tries to help you. You can also post about your issue on Trustpilot and CasinoGuru. and there’s no need to take further action right now. Don’t worry you’ve provided your evidence, and it’s up to them to examine it and allow you to withdraw. Umm... let's not try to escalate to TP and CG for the time being and see if we can deescalate the matters with me reaching my contact, shall we? As always [well, at least what I strive to do] we're here to deescalate matters into a resolution, not to escalate things, not when it can be sorted out peacefully. And, would like to add [and repeat] that raising a case to CG or AG or any ADR or any platform simultaneously while we tried the case here, though it's at player's total own freedom to choose and do, I'll dare myself to advise against it. It is the reason why one specific casino retract themselves from the forum and funnel matters through one channel only, that become a great headache for me, as well as adding further delays and complications to future players' disputes as their system got clogged. |
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albon
Legendary
Activity: 2548
Merit: 2446
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July 07, 2025, 05:28:04 PM |
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Umm... let's not try to escalate to TP and CG for the time being and see if we can deescalate the matters with me reaching my contact, shall we? As always [well, at least what I strive to do] we're here to deescalate matters into a resolution, not to escalate things, not when it can be sorted out peacefully.
And, would like to add [and repeat] that raising a case to CG or AG or any ADR or any platform simultaneously while we tried the case here, though it's at player's total own freedom to choose and do, I'll dare myself to advise against it. It is the reason why one specific casino retract themselves from the forum and funnel matters through one channel only, that become a great headache for me, as well as adding further delays and complications to future players' disputes as their system got clogged.
I actually wanted to escalate the matter so they would pay more attention to resolving this user's issue. However, it’s fine, I agree with what you said. You can take the lead and try to mediate between the player and the casino representative you know, so we can reach a solution without putting pressure on them through other dispute resolution channels. I hope you’ll keep us updated on any progress, my friend. Thank you for always being active and involved in casino cases, trying to mediate and help. Therefore, I also hope that the OP doesn’t act hastily and remains patient until we receive an update. We truly hope he’ll be able to resolve his issue in the end. |
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Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 08, 2025, 04:03:50 AM |
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Thanks for messaging me so I could check out your topic. I have already contacted ShuffleTim on the forum and sent him an email at his official address: tim@shuffle.com. I hope he looks into your issue as soon as possible and tries to help you. You can also post about your issue on Trustpilot and CasinoGuru. and there’s no need to take further action right now. Don’t worry you’ve provided your evidence, and it’s up to them to examine it and allow you to withdraw. Umm... let's not try to escalate to TP and CG for the time being and see if we can deescalate the matters with me reaching my contact, shall we? As always [well, at least what I strive to do] we're here to deescalate matters into a resolution, not to escalate things, not when it can be sorted out peacefully. And, would like to add [and repeat] that raising a case to CG or AG or any ADR or any platform simultaneously while we tried the case here, though it's at player's total own freedom to choose and do, I'll dare myself to advise against it. It is the reason why one specific casino retract themselves from the forum and funnel matters through one channel only, that become a great headache for me, as well as adding further delays and complications to future players' disputes as their system got clogged. Thank you and everyone else for helping. I will not create any new complaints anywhere for the time being. Hope Shuffle pays out. I am new to the forum, how do I give merits? Where I can buy them because I am truly grateful for all of you stepping in to help. |
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albon
Legendary
Activity: 2548
Merit: 2446
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July 08, 2025, 04:36:53 PM |
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Thank you and everyone else for helping. I will not create any new complaints anywhere for the time being. Hope Shuffle pays out. If they have paid other customers whose complaints we found, then they will certainly pay you after they review your case and confirm that you have not violated any of their terms of use. We are here to try to to make sure your voice is heard, and we hope that the casino representatives will cooperate with us if they care about maintaining their reputation. Thank you and everyone else for helping. I will not create any new complaints anywhere for the time being. Hope Shuffle pays out. You can give Merit by clicking the "+Merit" sign next to the post you want to award Merit to. Merits cannot be bought, they are a form of appreciation for members’ contributions. You earn them by being an active member of the forum, sharing useful content, and helping others. |
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Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 08, 2025, 05:06:57 PM |
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Thank you and everyone else for helping. I will not create any new complaints anywhere for the time being. Hope Shuffle pays out. If they have paid other customers whose complaints we found, then they will certainly pay you after they review your case and confirm that you have not violated any of their terms of use. We are here to try to to make sure your voice is heard, and we hope that the casino representatives will cooperate with us if they care about maintaining their reputation. Thank you and everyone else for helping. I will not create any new complaints anywhere for the time being. Hope Shuffle pays out. You can give Merit by clicking the "+Merit" sign next to the post you want to award Merit to. Merits cannot be bought, they are a form of appreciation for members’ contributions. You earn them by being an active member of the forum, sharing useful content, and helping others. Thanks, hopefully they pay. |
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holydarkness
Legendary
Activity: 3374
Merit: 1924
A sinner-saint and a kind bitch
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July 08, 2025, 05:22:42 PM |
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I somehow can't access and see these pages. But I assume they're the betting tickets? Can someone please take screenshots of them and reupload to talkimg so I can see what are those links about and get a better understanding? |
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Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 08, 2025, 08:19:56 PM |
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Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 09, 2025, 01:27:09 AM |
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DO NOT GIVE YOUR LOGIN TO ANYONE!
That is a dumb idea! Even if the forum member is trusted!
you could have done the KYC process beforehand and had all that trouble out of the way.
I noticed this just now while reading the thread. I had already completed KYC before this happened. After withdrawals were put under review, I completed the additional KYC steps they requested, such as proof of address, liveness verification, and so on. |
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ShuffleTim
Newbie
Activity: 23
Merit: 3
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July 09, 2025, 03:19:35 AM |
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We have identified this user as a multi-accounter through the use of multiple verification methodologies. Initially, one of their accounts was limited on the advice of our provider. Subsequently, the account “Jadens” was created in an attempt to circumvent these limits and continued to engage in abusive sports betting activity (this is unrelated to casino play). This is a clear violation of Shuffle's Terms of Service.
Additionally, the user submitted multiple KYC documents across these accounts, none of which were issued by the country they claimed to be residing in. As a result, we are not permitting the player to continue using our platform. We have allowed them to withdraw their initial deposit, but we will not be honouring winnings that were gained through abusive behaviour.
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Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 09, 2025, 03:46:32 AM |
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We have identified this user as a multi-accounter through the use of multiple verification methodologies. Initially, one of their accounts was limited on the advice of our provider. Subsequently, the account “Jadens” was created in an attempt to circumvent these limits and continued to engage in abusive sports betting activity (this is unrelated to casino play). This is a clear violation of Shuffle's Terms of Service.
Additionally, the user submitted multiple KYC documents across these accounts, none of which were issued by the country they claimed to be residing in. As a result, we are not permitting the player to continue using our platform. We have allowed them to withdraw their initial deposit, but we will not be honouring winnings that were gained through abusive behaviour.
Just saying multi-account does not work. I have made more than 500 bets and initially when I was losing, you never stopped me. Now, after I got lucky with some bets, you are telling me that I am a multi account. Please show bets where you think I took any advantage over the sportsbook or anything shady. My documents are real and if you mean my IP doesn't match, that's because you allow the use of VPN, and because I am connected through a VPN. I am happy to do any kind of KYC you require. Willing to involve any trusted forum member who can confirm the same, providing them any details they want. Can you please mention what's the multi account username and when it was limited? You say I have multi-accounts and naming my other account, that you claim has been limited, should not be a problem? You say I submitted wrong/fake KYC which is a blatant lie. The verification was even marked as completed and if the information was wrong, did you blindly marked as completed? I am still happy to provide the same KYC to any forum member and do the liveness verification which you also asked for, and I completed. |
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holydarkness
Legendary
Activity: 3374
Merit: 1924
A sinner-saint and a kind bitch
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July 09, 2025, 06:21:11 PM |
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We have identified this user as a multi-accounter through the use of multiple verification methodologies. Initially, one of their accounts was limited on the advice of our provider. Subsequently, the account “Jadens” was created in an attempt to circumvent these limits and continued to engage in abusive sports betting activity (this is unrelated to casino play). This is a clear violation of Shuffle's Terms of Service.
Additionally, the user submitted multiple KYC documents across these accounts, none of which were issued by the country they claimed to be residing in. As a result, we are not permitting the player to continue using our platform. We have allowed them to withdraw their initial deposit, but we will not be honouring winnings that were gained through abusive behaviour.
Just saying multi-account does not work. I have made more than 500 bets and initially when I was losing, you never stopped me. Now, after I got lucky with some bets, you are telling me that I am a multi account. Please show bets where you think I took any advantage over the sportsbook or anything shady. My documents are real and if you mean my IP doesn't match, that's because you allow the use of VPN, and because I am connected through a VPN. I am happy to do any kind of KYC you require. Willing to involve any trusted forum member who can confirm the same, providing them any details they want. Can you please mention what's the multi account username and when it was limited? You say I have multi-accounts and naming my other account, that you claim has been limited, should not be a problem? You say I submitted wrong/fake KYC which is a blatant lie. The verification was even marked as completed and if the information was wrong, did you blindly marked as completed? I am still happy to provide the same KYC to any forum member and do the liveness verification which you also asked for, and I completed. Usually casinos doesn't just rely on one or two key factor to determine multi-acc. So, not just IP and VPN. [source: trust me, I've seen a lot of those multi-acc detection under "oath of silence"]. I'd naturally recommend you to go to an ADR who can handle and verify these proofs, but unfortuntely your bettings are sport-related, thus CG won't mediate, and Shuffle isn't on AG, far as I know. |
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Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 09, 2025, 06:28:19 PM |
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We have identified this user as a multi-accounter through the use of multiple verification methodologies. Initially, one of their accounts was limited on the advice of our provider. Subsequently, the account “Jadens” was created in an attempt to circumvent these limits and continued to engage in abusive sports betting activity (this is unrelated to casino play). This is a clear violation of Shuffle's Terms of Service.
Additionally, the user submitted multiple KYC documents across these accounts, none of which were issued by the country they claimed to be residing in. As a result, we are not permitting the player to continue using our platform. We have allowed them to withdraw their initial deposit, but we will not be honouring winnings that were gained through abusive behaviour.
Just saying multi-account does not work. I have made more than 500 bets and initially when I was losing, you never stopped me. Now, after I got lucky with some bets, you are telling me that I am a multi account. Please show bets where you think I took any advantage over the sportsbook or anything shady. My documents are real and if you mean my IP doesn't match, that's because you allow the use of VPN, and because I am connected through a VPN. I am happy to do any kind of KYC you require. Willing to involve any trusted forum member who can confirm the same, providing them any details they want. Can you please mention what's the multi account username and when it was limited? You say I have multi-accounts and naming my other account, that you claim has been limited, should not be a problem? You say I submitted wrong/fake KYC which is a blatant lie. The verification was even marked as completed and if the information was wrong, did you blindly marked as completed? I am still happy to provide the same KYC to any forum member and do the liveness verification which you also asked for, and I completed. Usually casinos doesn't just rely on one or two key factor to determine multi-acc. So, not just IP and VPN. [source: trust me, I've seen a lot of those multi-acc detection under "oath of silence"]. I'd naturally recommend you to go to an ADR who can handle and verify these proofs, but unfortuntely your bettings are sport-related, thus CG won't mediate, and Shuffle isn't on AG, far as I know. How do I prove I don't have multi? I did KYC and 5-6 levels of that, where they even asked me to do face verification. What else can I really do? Secondly, I am asking them to show me one bet that looks shady or where I took advantage of them. I have made bets on top tier games like MLB, LoL MSI that's the biggest tournament in League, highest tier of dota2 games. They are making a baseless story about KYC because by their own standards it's marked as "completed" and I did everything they asked for. What's the point of KYC if they are not going to honor it? |
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holydarkness
Legendary
Activity: 3374
Merit: 1924
A sinner-saint and a kind bitch
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July 09, 2025, 06:37:57 PM |
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How do I prove I don't have multi? I did KYC and 5-6 levels of that, where they even asked me to do face verification. What else can I really do?
Secondly, I am asking them to show me one bet that looks shady or where I took advantage of them. I have made bets on top tier games like MLB, LoL MSI that's the biggest tournament in League, highest tier of dota2 games.
They are making a baseless story about KYC because by their own standards it's marked as "completed" and I did everything they asked for. What's the point of KYC if they are not going to honor it?
Well, I'm setting things in motion. Hopefully it'll work. Until then, please wait. |
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Jadens55 (OP)
Newbie
Activity: 19
Merit: 0
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July 10, 2025, 04:48:52 AM |
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How do I prove I don't have multi? I did KYC and 5-6 levels of that, where they even asked me to do face verification. What else can I really do?
Secondly, I am asking them to show me one bet that looks shady or where I took advantage of them. I have made bets on top tier games like MLB, LoL MSI that's the biggest tournament in League, highest tier of dota2 games.
They are making a baseless story about KYC because by their own standards it's marked as "completed" and I did everything they asked for. What's the point of KYC if they are not going to honor it?
Well, I'm setting things in motion. Hopefully it'll work. Until then, please wait. Regardless of the outcome, thanks a lot! Without your and other forum members intervention, Shuffle was never going to reply. I have not received an answer on email and live support for over 6 days. Someone who would not discover this forum would be left hanging by Shuffle. |
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