BC.game KYC failed - account temporarily unaviable - frozen 29ETH

[cendaaa]

I am very frustrated with BC.GAME.
I had (still have) a problem with KYC account verification so I cannot withdraw. Of course, I tried to solve everything with bc.game directly first.
But due to the tragic bc.game support and email communication with bc.game (when I never learned anything and moreover with a delay of several days), I filed a complaint with askgamblers.

Only after that, in response to my complaint, they answer for the first time in a factual manner that the reason why the KYC verification did not pass was that I had previously verified another account on the platform and because of multiple accounts.
After my reaction and the question "why is my account still active and can I play, make bets, deposit into the account, and also whether I have any other active account and which one?" they temporarily unvailabled the account (without any reminder or email).
Of course, I asked for some reaction and their official position, but I assume that I will not get it directly and if so, then in many days.

Yes, I had more than one account on this platform, but never two active at the same time. I never used more than one account.
It simply went like this: I deposited and lost everything on the account, and then permanently excluded myself from the account (out of frustration).
Because of gambling problems, in a few days I opened another account and deposited again, lost everything and closed the account.
I never abused bonuses or similar things, I didn't care, I deposited crypto, played slots (no sports bets) and always lost everything over time (of course I also withdrew, but I gradually deposited everything back and lost).

Indeed, "all" my accounts were in the red :/

I deposited and lost a lot of money on this platform (tens of thousands of dollars and more on another platforms like rollbit etc).
In the account that they "temporarily" made inaccessible to me, I have now about 29 ETH that I cannot manipulate.
When I tried to withdraw from this account, they wanted to perform KYC verification and everything started as described above (I never had any problems before).

I still have an open complaint on askgamblers
https://www.askgamblers.com/casino-complaints/bc-game-casino-kyc-verification-has-not-been-approved
but I'm worried.

If here is anyone who could please help me with this at this stage I would be really very grateful.
Now I'm waiting to see how everything turns out on askgamblers, I know I should have waited with this post but I'm really sad and mentally down about it all.

My UID is 80842595

[acroman08]

This is just me, but this seems like the majority of what's happening is your fault, I mean, as far as I know, BC.game doesn't allow multiple accounts even if the other accounts is inactive, what makes your issue worse is that you requested a permanent exclusion to the other 2 two account you opened before. to be honest, I don't think you'll get the entirety of the 29ETH, what you might get is your initial deposit on your current active account.

Wait for @holydarkness(a forum member who tries to help gamblers with issues with casinos), he might be able to help you to at least get you your initial deposit back or if everything goes well, the entirety of your 29ETH(no premises tho).

If possible, would you mind sharing screenshots of the conversation you've had with their support? I am asking just to make sure you back up your claims.

Also, since you admit having a gambling problem, I suggest seeking professional help.

[cendaaa]

what makes your issue worse is that you requested a permanent exclusion to the other 2 two account you opened before

i closed this account before i opened the new one, so I think it should not makes my issue worse i hope :/


Here are the screenshots of email comunication
https://imgur.com/a/ThvGzSa

[acroman08]

what makes your issue worse is that you requested a permanent exclusion to the other 2 two account you opened before

i closed this account before i opened the new one, so I think it should not makes my issue worse i hope :/

The reason why I say that is because you fully knowingly created accounts after asking for permanent exclusion, on top of you violating their Terms and Conditions about having multiple accounts not being allowed(doesn't matter if it is inactive).

Just to be clear, I am not trying to pull you down or anything, it is just how I see it.

[cendaaa]

on top of you violating their Terms and Conditions about having multiple accounts not being allowed(doesn't matter if it is inactive).

I dont know, but here are official instructions, article "How to delete your BC.Game account"
https://bc-game-review.com/how-to-delete-account/

And here in paragraph "5 reasons not to delete your account" is written:
"Difficulty in account recovery. Recovering a deleted account and all the details attached to it may be almost impossible. If you wish to come back to the site at a later time, you may have to start all over again without having any previous standing, funds, or VIP account. ... with a link to article (instructions) "How to sign up on BC.Game"

So with my common sense is possible to permanent selfexcluded from one account and later sign up new account :/

[Shishir99]

Yes, I had more than one account on this platform

I stopped reading after reading this line. This is the simplest case I have seen in the last few months. You fucked yourself by creating multiple accounts to play on their platform while it is not allowed to created a multiple accounts. It doesn't really matter if you used a account before then you left it inactive for a long time or closed it and then create another one, that does not change anything.

You are self admitted rules violator of Bc game and they have rights to confiscate the winnings along with the deposits. Just move on dude. I assume your case will closed on Askgmabler and that is why you came here to see if you could do something. I am telling you that, nothings is going to happen. You have violated their rules and got fucked up. Better luck next time.

[cendaaa]

You have violated their rules and got fucked up. Better luck next time.

Like I wrote in the post above
https://bc-game-review.com/how-to-delete-account/
They officially state here how users should violate their terms of service?

[AbuBhakar]

what makes your issue worse is that you requested a permanent exclusion to the other 2 two account you opened before

i closed this account before i opened the new one, so I think it should not makes my issue worse i hope :/


Here are the screenshots of email comunication
https://imgur.com/a/ThvGzSa

Once you’re fully excluded your account there’s no turning back. You can’t create new account with same IP or Identity since it’s already a violation of the ToS.

BC.game will face legal issue if they allow some the option to self exclude permanently then open another account.

This is a double edge sword because you can’t create new use it against them when you lose it all. There’s a lot of same issue in the past that blame the casino for not stopping them while they option self exclusion on their other account.

[acroman08]

on top of you violating their Terms and Conditions about having multiple accounts not being allowed(doesn't matter if it is inactive).

I dont know, but here are official instructions, article "How to delete your BC.Game account"
https://bc-game-review.com/how-to-delete-account/

And here in paragraph "5 reasons not to delete your account" is written:
"Difficulty in account recovery. Recovering a deleted account and all the details attached to it may be almost impossible. If you wish to come back to the site at a later time, you may have to start all over again without having any previous standing, funds, or VIP account. ... with a link to article (instructions) "How to sign up on BC.Game"

So with my common sense is possible to permanent selfexcluded from one account and later sign up new account :/

If you look at the Terms and Conditions when permanently deleting your account(permanent exclusion), it says that "you are not allowed to create another account during this period", "you are not allowed to deposit into a BC.game account", "you are not allowed to wager during this period".

The part you mentioned on "5 reasons not to delete your account", I am not sure why they would include a link to their registration, but the FAQ explicitly say that only one account per user.

[cendaaa]

Once you’re fully excluded your account there’s no turning back. You can’t create new account with same IP or Identity since it’s already a violation of the ToS.

as I wrote above and see the link, they officially present this option in the instructions...
https://bc-game-review.com/how-to-delete-account/

BC.game will face legal issue if they allow some the option to self exclude permanently then open another account.

And they allow

[cendaaa]

If you look at the Terms and Conditions when permanently deleting your account(permanent exclusion), it says that "you are not allowed account during this period", "you are not allowed to deposit into a BC.game account", "you are not allowed to wager during this period".

Yes I think it means,that this relate to the account which you selfexcluded.

The part you mentioned on "5 reasons not to delete your account", I am not sure why they would include a link to their registration, but the FAQ explicitly say that only one account per user.

there is written:
If you wish to come back to the site at a later time, you may have to start all over again without having any previous standing, funds, or VIP account.
on words "start all over again" is the link to the artice about registration process
https://bc-game-review.com/registration/

So I think "start all over again" means to do new registration.
There is not written you cannot start all over again but exactly the opposite.

[Mahdirakib]

So I think "start all over again" means to do new registration.
There is not written you cannot start all over again but exactly the opposite.

You are trying to create your own happiness by looking into different articles at BCgame . It doesn't work in the way as you are looking into it. I couldn't find out the clause which you have mentioned here. Anyway, the decision will be taken according to the "rules of self-exclusion". Which says that

7. By self-excluding, you agree that:
• You will not create another account during this period.
• You will not deposit or attempt to deposit funds into a BC.GAME account.
• You will not wager on this website during this period.
 •You will still able to log in to withdraw your asset during this period.

You have violated the self-exclusion rules. Don't try to justify it through other written clauses of the website which aren't connected to the self-exclusion page.

[holydarkness]

The frown in my head goes deeper and deeper as I read the lines in the opening post further and further.

OP, two things:

One, having more than one account is not allowed. Period. Having more than one account to circumvent self-exclusion? There's no way back from that path.

Two, that site you mentioned over and over as their official response, is not their official. It's extremely likely a phishing site trying to get your account details.

as I wrote above and see the link, they officially present this option in the instructions...
https:[slash-slash]bc-game-review[dot]com/how-to-delete-account/

This case should've been closed from the opening post. I'll try to nudge my contact anyway, let's see if they can return the very initial deposit of the latest account as a gesture of good will.

[JollyGood]

The onus was on the OP to ensure he did not violate the rules yet he did. Maybe there is something BC Game (and all casinos) could do regarding players that self-exclude, they could use IP addresses to block multiple accounts. I do not know why casinos allow accounts to register with the same IP address as customers that have self-excluded or allow multi-accounting because deposits can be made but then freeze the same accounts when withdrawals are attempted.

In this particular case, it seems as though BC Game could have handled things differently. Yes the OP breached the terms and conditions but BC Game did not have to keep his account active when they knew he had more than one account and opted for self-exclusion.

[Zwei]

Yes, I had more than one account on this platform, but never two active at the same time. I never used more than one account.
It simply went like this: I deposited and lost everything on the account, and then permanently excluded myself from the account (out of frustration).
Because of gambling problems, in a few days I opened another account and deposited again, lost everything and closed the account.
I never abused bonuses or similar things, I didn't care, I deposited crypto, played slots (no sports bets) and always lost everything over time (of course I also withdrew, but I gradually deposited everything back and lost).

and that's where you fucked up.

once you permanently excluded yourself, there is no coming back to the same casino, a permanent self exclusion is for life.
you are no longer allowed to play there ever again, and you are definitely not allowed to make a new account, no matter the reason.

I dont know, but here are official instructions, article "How to delete your BC.Game account"
https://bc-game-review.com/how-to-delete-account/

that's a review website, anything there is not official instructions.

And here in paragraph "5 reasons not to delete your account" is written:
"Difficulty in account recovery. Recovering a deleted account and all the details attached to it may be almost impossible. If you wish to come back to the site at a later time, you may have to start all over again without having any previous standing, funds, or VIP account. ... with a link to article (instructions) "How to sign up on BC.Game"

that is kinda true, but only for people who just closed thier accounts, not people who self excluded themselves.

So with my common sense is possible to permanent selfexcluded from one account and later sign up new account :/

why would you think that? you self excluded "yourself" not the account.

that site you mentioned over and over as their official response, is not their official. It's extremely likely a phishing site trying to get your account details.

as I wrote above and see the link, they officially present this option in the instructions...
https:[slash-slash]bc-game-review[dot]com/how-to-delete-account/

it's definitely not an official website, but it's not a phishing website either.
just a weird affiliate website. most of the links i checked there redirect to bcgame.sk, which is an official mirror site.

This case should've been closed from the opening post.

i agree

[Ojima-ojo]

what makes your issue worse is that you requested a permanent exclusion to the other 2 two account you opened before

i closed this account before i opened the new one, so I think it should not makes my issue worse i hope :/


Here are the screenshots of email comunication
https://imgur.com/a/ThvGzSa

Why do you need multiple accounts when the one you are using is active, the thing is not by closing one account but how you close them, did you at any point in time write to the casino letting them know that you want to close the account, you you received a response with account successfully closed.


If no then you still have a fault here, although this is just based on my own analysis of what is happening and the possible cause of your problem.

[cendaaa]

You are trying to create your own happiness by looking into different articles at BCgame

Yes you are right, its really funny. I thought this was the official website, it looks like that.

You have violated the self-exclusion rules. Don't try to justify it through other written clauses of the website which aren't connected to the self-exclusion page.

But I think they violated rules and law first, when they alow me to create account, deposit and play.
Of course they can afford everything but you don't read one sentence and they confiscate you money.
Where is there any balance? I know, I'm naive.

[cendaaa]

Two, that site you mentioned over and over as their official response, is not their official.

Yes i am sorry it is not, just looks like official.

I'll try to nudge my contact anyway.

Thank you very much, by email its for months.
They haven't even officially written to me yet why my account was temporarily suspended.

[cendaaa]

because deposits can be made but then freeze the same accounts when withdrawals are attempted.

Self-exclusion is a process that casinos must enable, its purpose is to help and protect players.

Did bc.game protect me?
NO
They allow me to register deposit and play.

Did bc.game help me?
NO
On the contrary, they did not help me, they froze my winnings, only based on my request for withdrawal.

How can they, based on the idea and process of self-exclusion, which is supposed to help and protect players, take away a player's winnings. This really makes no sense to me.

I am not aware that I broke any rules when registering an account, this responsibility must be on the casinos to ensure that the self-exclusion process helps and protects players. They are just getting easy money from gamblers based on this idea and mechanics. This is absolutely against the meaning of the self-exclusion process.

They did not verify my identity in the registration process, they allowed me to deposit and play. So I played.

And I won't write here now what else they did wrong. Maybe later and in another place.

[Mahdirakib]

But I think they violated rules and law first, when they alow me to create account, deposit and play.
Of course they can afford everything but you don't read one sentence and they confiscate you money.
Where is there any balance? I know, I'm naive.

No, they didn't. There are thousands of ways to create a new account at online casino after requesting self-exclusion. It can be reduced by applying mandatory KYC verification during registration. A casino reserves the right to forfeit your account balance if you do serious violation of the terms. You have violated two rules here. One of them is the voluntary act of self-exclusion policy. And the other one is creating multiple accounts.

5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.