BC.GAME withdrawal suspended. Am I getting scammed?! RESOLVED

[bamhamer]

hey there,

I registered here because google showed me that there is a multitude of complaint threads about BC.game on here and I hope somebody is able to help me.

short description of my problem:

I registered with BC.Game in 2024 because they were one of the only online crypto casinos that accepted german users.
I deposited and withdrawn money many times without any problem up until around 2 weeks ago when they suddenly suspended my ability to withdraw.

then the customer support told me I have to complete "advanced KYC" to be able to withdraw again which I wanted to do immeditetaly but then he gave me a document which stated I am not able to complete "advanced KYC" as a german citizen.
First I thought this is a Joke since I read the TOS when I signed up with BC.GAME but after a bit of research Ive learned that BC.GAME changed their license issuer at the end of 2024 from Curacao to Ajoun without me knowing it and now im apparantly not alloed to use their service anymore.

I explained this situation to the customer support and he told me to contact "recovery@bcgame.com" which I immediately did and provided them with everything they asked for just to receive a PC generated response and nothing more (see attached files)

Im hesitant to contact them again via email because the said in the beginning they reserve the right to close your case at any time if you "spam" them.

But I contacted the online customer support today again to ask if theres any update just to be told that they wont talk to me since Im from Germany.



I get the feeling that they just want to keep the funds and get rid of me...


I hope somebody can help me getting my funds off BC.Game.




https://i.postimg.cc/Jy718nYy/chat1.jpg

https://i.postimg.cc/bG6qwh4m/chat2.jpg

https://i.postimg.cc/zyFJ4W7Z/email.png

[BenCodie]

You were probably getting scammed, until you came to post your complaint here. BC.game have a reputation of freezing accounts and waiting for the user to publicly complain before they take any actions to constructively resolve the issue (if there even was a legitimate issue to begin with). Other casinos also do this, though bc.game is reportedly the worst by far.

holydarkness will be here to help you soon (and probably also to criticize my comment and I). Holydarkness converts complaints to positive reputation for bc.game by doing the public relations for them, swooping in to save the day for players almost 100% of the time, helping you to resolve the issue by being the contact between you and bc.game

[bamhamer]

Holydarkness converts complaints to positive reputation for bc.game by doing the public relations for them, swooping in to save the day for players almost 100% of the time, helping you to resolve the issue by being the contact between you and bc.game

hey,

thanks a lot for your response!
I already sent holydarkness a DM in hopes that he can help me.



its actually a pretty sad situation since I actually liked BC.GAMES a lot and never had any issues with withdrawals before not even after they apparently changed their license issuer.
But telling me that I am not able to withdraw because they don't allow German players anymore all while telling me the wont assist me any further since Im from Germany is so scummy.

[Shishir99]

I have been criticizing the Bc game for a long time for their shitty customer support. I have said this multiple times before, and I am repeating this: if there were no holy darkness, there would be hundreds more unresolved cases. It is good to have someone like Holydarkness in the community who steps up and helps these innocent players. I cannot think what the user's fault is in this case. When the user registered his account, he was allowed to play on BC game.

They changed their license and no longer accept players from Germany. So, it was their job to inform the existing players that they didn't accept players from Germany anymore. They should have allowed the players to withdraw their remaining balance and given them a grace period before they applied the changes. This is a pretty interesting case. I would love to see what the BC game says about it. Also, I assume the OP is not the only victim.

[BenCodie]

Holydarkness converts complaints to positive reputation for bc.game by doing the public relations for them, swooping in to save the day for players almost 100% of the time, helping you to resolve the issue by being the contact between you and bc.game

hey,

thanks a lot for your response!
I already sent holydarkness a DM in hopes that he can help me.

its actually a pretty sad situation since I actually liked BC.GAMES a lot and never had any issues with withdrawals before not even after they apparently changed their license issuer.
But telling me that I am not able to withdraw because they don't allow German players anymore all while telling me the wont assist me any further since Im from Germany is so scummy.

That's okay, sorry about your situation and I wish you luck with getting your funds back as soon as possible.

In the future, I'd recommend having searching into the history and reports of a platform. I aim to avoid any website that has valid complaints or scam accusations, even if resolved. If it happened to someone else, it can happen to you (though I do understand that this is not a first thought when a platform is already working normally for you).

It is in line with their overall shady practice to block your withdrawals and decline you of further assistance, whilst not giving you any notice that this would happen because German players are no longer allowed to use the platform. It's likely that bc.game will make a profit from those who do not come here and complain about their funds being confiscated, as it is highly unlikely that all players involved will seek external support to have their withdrawals unblocked. It amazes me that bc.game are still able to operate without scrutiny and with a positive trust rating on this forum (and allowed to advertise elsewhere), though I suppose that's where deep pockets can get even shady practices.

I have been criticizing the Bc game for a long time for their shitty customer support. I have said this multiple times before, and I am repeating this: if there were no holy darkness, there would be hundreds more unresolved cases. It is good to have someone like Holydarkness in the community who steps up and helps these innocent players. I cannot think what the user's fault is in this case. When the user registered his account, he was allowed to play on BC game.

They changed their license and no longer accept players from Germany. So, it was their job to inform the existing players that they didn't accept players from Germany anymore. They should have allowed the players to withdraw their remaining balance and given them a grace period before they applied the changes. This is a pretty interesting case. I would love to see what the BC game says about it. Also, I assume the OP is not the only victim.

Even with holydarkness, it's almost a certainty at this stage that there would hundreds or thousands of players who accept bc.game's judgement to suspend their account/confiscate their coins and accept the loss, due to a variety of reasons, like language barrier, confusion/misunderstanding of the situation, accepting they did something wrong when they didn't, general depression/incapacity to fight, possibly some cases relating to age (I'm sure are gamblers who are minors and can't do KYC), lack of care for the amount (people might not fight over $1 - $1000, depending on the person), privacy concerns (people who generally don't do KYC), and many other factors would deter one from raising a complaint publicly.

[dimonstration]

Do you have copy of their old ToS that doesn’t include your country compared to the current ToS that already restricted your country. Casino should inform user for important like this since no one read the ToS regularly.

Stake does have a pop-up notification if ever they change some of their terms.

I believe there’s some website that archive casino info. Maybe @holydarkness has access on this kind of tool.

[Mahdirakib]

Do you have copy of their old ToS that doesn’t include your country compared to the current ToS that already restricted your country. Casino should inform user for important like this since no one read the ToS regularly.

I just checked the BCgame ANN thread and found that someone had quoted the list of restricted countries from BCgame terms page.

Anyways why anyone is now allowed to play on bc.game in brazil ? I do not see the Brazil in restricted jurisdictions mention in the 5.2 clause at the terms service (https://bc.game/help/terms-service). Maybe if there is any update to this list ?

5.2. JURISDICTIONS. Persons located in or residents of Aruba, Bonaire, Curacao, France, Netherlands, Saba, Statia, St Martin, USA (the ”Prohibited Jurisdictions”) are not permitted make use of the Service

The post was made in the October month of last year. Germany wasn't listed as the restricted country during then. It was the responsibility of the BCgame team to inform the users about the update of the terms, especially about the change of restricted countries. OP deserves to receive his full account balance as BCgame team hasn't informed him. Hopefully, 'holydarkness' will manage to help OP to get his funds without any drama.

[holydarkness]

I want to ask for your UID, but that's already shown on your image [you forgot to cover it on the first screenshot]. Do you remember how much fund you have in your account and how much you deposited and withdrawn?

I can't promise you much, but maybe I can get them to get your deposits back. For the winnings and loses, I believe it has to be voided since it'll be considered won and lost from restricted jurisdiction. Hence, maybe, maybe, I can get the deposits back [I'll try to get more if I can], but I'll try to get what remains in your acccount, "legally" [namely the deposit minus the withdrawn, with both wins and loses voided.

And uhh... suppose there is a need to upload images in the future, mind to upload them through talkimg, bitte? It'll greatly shorten my effort to understand your situation.

[bamhamer]

Do you have copy of their old ToS that doesn’t include your country compared to the current ToS that already restricted your country. Casino should inform user for important like this since no one read the ToS regularly.

Yes indeed. here you go:

https://talkimg.com/images/2025/07/11/Uw825N.png
https://talkimg.com/images/2025/07/11/Uw8aUa.png


its still online btw.

[AHOYBRAUSE]

Same old, so glad I am gone from this crappy site. As a fellow German (even though I am not living there) I can confirm that before the change of license (which happened because a court in Curacao deemed BC to be bankrupt) they definitely accepted Germans, without any problem. Back then I asked the support myself and confirmed it.
Changing the license and their TOS they should have informed their players about those changes, so they have to acknowledge the new TOS. Since I was still a member back then I don't recall ever getting such information. The license change was just the beginning of the end anyway. The cut bonuses, raised the house edge for originals, implemented bonus payments in installations, all within a couple of weeks. And as we know now they also changed their TOS without providing any info.
Sad to see how many players have trusted this site (and still do) just to be kicked in the ass in the long run.

[bamhamer]

I want to ask for your UID, but that's already shown on your image [you forgot to cover it on the first screenshot]. Do you remember how much fund you have in your account and how much you deposited and withdrawn?

I can't promise you much, but maybe I can get them to get your deposits back. For the winnings and loses, I believe it has to be voided since it'll be considered won and lost from restricted jurisdiction. Hence, maybe, maybe, I can get the deposits back [I'll try to get more if I can], but I'll try to get what remains in your acccount, "legally" [namely the deposit minus the withdrawn, with both wins and loses voided.

And uhh... suppose there is a need to upload images in the future, mind to upload them through talkimg, bitte? It'll greatly shorten my effort to understand your situation.

Yes! I noticed that I forgot to cover my UID in one of the uploads.

my current account balance is: 4987,9279USDT plus 587USDT in pending bets

I made 2 deposits on 5.14.2025 and 5.25.2025 over 2000,28USDT and 999,96USDT
I made no withdrawals since then.

as to my uploads:
I will definitely use talkimg.com going forward but unfortunately it seems I cant implement the pictures in my posts yet since I need to level up first before its allowed on here...

I greatly appreciate your help holydarkness!

Same old, so glad I am gone from this crappy site. As a fellow German (even though I am not living there) I can confirm that before the change of license (which happened because a court in Curacao deemed BC to be bankrupt) they definitely accepted Germans, without any problem. Back then I asked the support myself and confirmed it.

hey Ahoybrause!
thanks for another confirmation! and yes, i never got an email or a pop up that made me accept the new TOS. I was completely oblivious to it up until 2 weeks ago when they suddenly confronted me with it after suspending my withdrawal.


BTW: If anybody has any suggestion for me where I can bet on sports with crypto as a German without getting into such troubles I would greatly appreciate it!

[AHOYBRAUSE]

BTW: If anybody has any suggestion for me where I can bet on sports with crypto as a German without getting into such troubles I would greatly appreciate it!

Tricky. Most sites don't allow new members from those areas. Stake for example, for whatever reason, still allows German players that have old accounts. Only if you are creating a new account there will be a problem. Obviously also IPs from banned regions are an issue, yet I have never had problems with using a VPN, this is not an advise to use one though, just saying I never had an issue.

My account on stake is still registered with my German address, never changed it cause my host said it's not necessary. Yet all my logins are from Japan so they know I am not in German anyway.
So if you still have and old stake account, that is also verified (important) you can place your bets there.

[bamhamer]

unfortunately stake limited my account pretty quick. afaik thats common for sports betting on there at least I was told that from several other users.
most of the time I could wager not more than $5 on a bet so stake is unfortunately worthless to me...

[Shishir99]

BTW: If anybody has any suggestion for me where I can bet on sports with crypto as a German without getting into such troubles I would greatly appreciate it!

I assume most licensed casinos do not allow players from Germany anymore. In such cases, you have to look for some real web3 casinos. Your betting activity will be on-chain. No accounts, no bullshit. Just connect your wallet to the website and place your bets. Once you win the bet, the funds will be directly credited to your wallet. I know a real web3 casino which is https://www.betswirl.com/. No account, no KYC, not hassle.

I think general Web2 players won't like Web3 casinos. I don't like Web3 casinos because each time I place a bet, I have to confirm the bet by spending some gas fees. Imagine you are playing dice, and every time you place a bet, Meta Mask asks you to approve the transaction. But this is an ideal casino for sports bettors.

[bamhamer]

quick update:

the "recovery team" responded today to my last email unfortunately I just got the same computer generated answer I already got again.

At this point I can only warn people to ever use BC.GAME they aren't willing to help you in any way in a legitimate case all the do is keep your money if they see it fitting...

Is there any higher up of BC.GAME active on here who can be contacted otherwise HOLYDARKNESS is probably my only hope.





https://talkimg.com/images/2025/07/14/UAdwFG.png

[holydarkness]

quick update:

the "recovery team" responded today to my last email unfortunately I just got the same computer generated answer I already got again.

At this point I can only warn people to ever use BC.GAME they aren't willing to help you in any way in a legitimate case all the do is keep your money if they see it fitting...

Is there any higher up of BC.GAME active on here who can be contacted otherwise HOLYDARKNESS is probably my only hope.





[image snip]

Uhh holy afraid holy will be the bringer of bad news.

So, my contact reached me yesterday night, though I was only with my personal phone yesterday and didn't have any way to validate or invalidate their claim. But today, with my forum device at hand, I can confirm their rebuttal.

OP, you accessing from Germany should bring you this image below, as proven with me switching to Germany with VPN to test their statement:



Did you not get blocked by the message? Or were you using VPN?

[AHOYBRAUSE]

Uhh holy afraid holy will be the bringer of bad news.

So, my contact reached me yesterday night, though I was only with my personal phone yesterday and didn't have any way to validate or invalidate their claim. But today, with my forum device at hand, I can confirm their rebuttal.

OP, you accessing from Germany should bring you this image below, as proven with me switching to Germany with VPN to test their statement:



Did you not get blocked by the message? Or were you using VPN?

Actually, this notification can't be 100% trusted, at least that's how it was for me. When accessing bc.game from my home IP (Japan) I got this message as well, even though Japan is not a restricted area. They then advised me to use bc.nz (which now no longer works apparently). For the longest time bc.game always worked with my IP, just at some point it didn't and I had to use the mirror site. So yeah, for that reason these notifications are a bit off I think.

[bamhamer]

Uhh holy afraid holy will be the bringer of bad news.

So, my contact reached me yesterday night, though I was only with my personal phone yesterday and didn't have any way to validate or invalidate their claim. But today, with my forum device at hand, I can confirm their rebuttal.

OP, you accessing from Germany should bring you this image below, as proven with me switching to Germany with VPN to test their statement:

https://talkimg.com/images/2025/07/14/UAw4hG.jpeg https://talkimg.com/images/2025/07/14/UAwgp8.jpeg

Did you not get blocked by the message? Or were you using VPN?

No I didnt get the pop up since the the opera vpn is always active in my browser.
I just read the the old TOS again and it says:

5.2. JURISDICTIONS. Persons located in or residents of Aruba, Bonaire, Curacao, France, the Netherlands, Saba, Statia, St. Martin, and the USA (the "Prohibited Jurisdictions") are not permitted to use the Service. For clarity, these restrictions on engaging in real-money play apply equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent these restrictions, including manipulating information used by BC. GAME to identify your location or providing false or misleading information about your location or residence, is a breach of this Agreement.

this doesn't explicitly prohibit the use of a VPN unless you want to "circumvent these restrictions" which I didn't want nor did I have to since Germany wasn't restricted!



PS: I just tried to access my account without a VPN and yes I get a pop up window which you can easily click away and use the account normally INCLUDING deposits and placing bets.

This got to be the most misleading, scummiest tactic Ive ever come across to fck over your customers, hands down.

[bamhamer]

The total balance of my account is now 6112USDT
The absolute minimum I want is my 3000USDT deposit back and there should be no discussion about that to begin with imho.

[bamhamer]

Uhh holy afraid holy will be the bringer of bad news.

So, my contact reached me yesterday night, though I was only with my personal phone yesterday and didn't have any way to validate or invalidate their claim. But today, with my forum device at hand, I can confirm their rebuttal.

Did you not get blocked by the message? Or were you using VPN?

Hey Holy I just want to follow up real quick if you are still in contact with them regarding my funds or if you think that you wont be able to help me?

otherwise I'm seriously considering taking legal action against BC.GAME since them keeping my deposits is blatant theft.