Stake's personalised bonus not credit

[Thamizhan]

Recieved a personalised bonus email from stage on July 8th, and wagered with on 11th july but the bonus is still credit.

Email screenshot: https://ibb.co/rRKNvfMM

When I try to email support I got this 👇

 Hello, We have discontinued Email support and have moved to our live support solution located on the Stake website. Please contact us there with issues. This Email will no longer be serviced. This is an automated message. Please don't reply back. Best, Stake.

And live chat is useless it's all embedded there is no option like personalised bonus and contact live agent!!? How can customers deal with you in this situation if they don't know about bitcointalk.

Chat screenshot; https://ibb.co/ZzZqHt6J

[IIrik11]

someone from stake will see this thread and come forward don't worry

otherwise there's got to be a thread of theirs in the gambling section

u can contact them there if ur in a hurry

u also have to move this thread to gambling-discussion section

[Ziskinberg]

You might want to check their ANN thread here: https://bitcointalk.org/index.php?topic=2072589.22840

I saw someone mention they received a bonus too. I didn’t go through all the previous posts, but you might find some useful info there or even get help on how to claim yours. And don’t lock this thread once you get your answer, others might have the same question later on.

[Cointxz]

Does the “send us message” not available on your live support feature?  I’m currently chatting now with the support just to try their feature.

Live support is the only person that can help you get your personalized bonus. I just claim recently without any problem.

Try to request the bot to chat live agent.

[SamReomo]

Yes, as Cointxz suggested, you may try to contact the live support of Stake. It's one of the reputed casinos in the market, you'll surely get your bonus credited. On this forum I don't think there's any official representative of Stake other than the Stake campaign manager, but still you may post on their official thread. The link of official thread is already given by Ziskinberg, you may click on it and post there as well.

[Eternad]

~

As per the 2nd screenshot, he uses a mirror site so I checked if there was no live support on it. Login my account using the mirror site and also found the livechat feature. Curious how OP have that feature on his side which is definitely AI and useless since response are automated. Tried finding it myself but I wasn't able to.

He should look for it on his side to quickly confirm if the email was legit.. They have many representatives that are available so his query will be solved immediately.

[BitGoba]

Recieved a personalised bonus email from stage on July 8th, and wagered with on 11th july but the bonus is still credit.

Email screenshot: https://ibb.co/rRKNvfMM

When I try to email support I got this 👇

 Hello, We have discontinued Email support and have moved to our live support solution located on the Stake website. Please contact us there with issues. This Email will no longer be serviced. This is an automated message. Please don't reply back. Best, Stake.

And live chat is useless it's all embedded there is no option like personalised bonus and contact live agent!!? How can customers deal with you in this situation if they don't know about bitcointalk.

Chat screenshot; https://ibb.co/ZzZqHt6J

Yeah, I’ve seen this happen before with Stake promos.
Their live chat bot is super limited, you have to keep typing “live agent” a few times or just spam “support” until it gives you a real person  sometimes it works.If that doesn’t help, try asking on their official forum thread or Twitter, they sometimes respond there faster.

[ryzaadit]

How can customers deal with you in this situation if they don't know about bitcointalk.

Bitcointalk is not their platform. They have live-chats and what they did are correct.

If you want to get atleast with the mod for getting early information, maybe you open a thread in Stake Forum. Just tried to live-chats and see what they response to your case, click Send Message and they will come to your chats in around 2-5 mins.

Just wait, is takes time a couple mins for the response.

[Cointxz]

~

As per the 2nd screenshot, he uses a mirror site so I checked if there was no live support on it. Login my account using the mirror site and also found the livechat feature. Curious how OP have that feature on his side which is definitely AI and useless since response are automated. Tried finding it myself but I wasn't able to.

He should look for it on his side to quickly confirm if the email was legit.. They have many representatives that are available so his query will be solved immediately.

I’m using mirror site either. IIRC that format of automated bot reply is Stake old format support system that let you talk first to bot before you can chat with support.

They are not using it at least on the Stake.com website. There’s still some Stake local exclusive website like India that use different format which I think the OP is currently using.

[Porfirii]

Recieved a personalised bonus email from stage on July 8th, and wagered with on 11th july but the bonus is still credit.

Email screenshot:

When I try to email support I got this 👇

 Hello, We have discontinued Email support and have moved to our live support solution located on the Stake website. Please contact us there with issues. This Email will no longer be serviced. This is an automated message. Please don't reply back. Best, Stake.

And live chat is useless it's all embedded there is no option like personalised bonus and contact live agent!!? How can customers deal with you in this situation if they don't know about bitcointalk.

Chat screenshot;

Quoting the opening post for better visibility of the images.

OP, you should use the channels recommended above, but as you already created this thread here, don't forget to inform us when your issue is solved.

[Thamizhan]

Now I used chat with stake.com domain not mirror , still the chat appeared same. There's no option reply myself.

https://ibb.co/Y4SnYgXt

[AbuBhakar]

Now I used chat with stake.com domain not mirror , still the chat appeared same. There's no option reply myself.

https://ibb.co/Y4SnYgXt

I think you should seek help on Stake forum https://stakecommunity.com/ so that a moderator can help you on your concerns. Your chat support is different than most of us here that has Stake account.

I’m not sure how do you access stake live support chat for you to have that live support without live agent available.

Maybe the problem is on your account itself. Do you manage to contact live support before on same account?

[BitMaxz]

Now I used chat with stake.com domain not mirror , still the chat appeared same. There's no option reply myself.

Their own community forum is a good option aa suggeated above but you can also try contacting them on X below.

- https://x.com/stake

Just don't expect for instant reply it takes time.
Another option is the contact facebook below

- https://www.facebook.com/StakeCasino

[yahoo62278]

If you did the wager on July 11th, it is just now July 13th. The email says bonus may take 48 hours to credit, maybe they just haven't processed bonus payments yet today? Might be better to post on their forum for answers like others have said. You have no live chat option at all to speak with a real person?

[Thamizhan]

Finally entered to chat through,
 Live support - start over < others< casino game issue < chat open.

But it's shows that response will take few hours I did exactly 1 hour before at the time of writing this.. I'll update ASAP what response I'll get.

[PX-Z]

Finally entered to chat through,
 Live support - start over < others< casino game issue < chat open.

But it's shows that response will take few hours I did exactly 1 hour before at the time of writing this.. I'll update ASAP what response I'll get.

Do it on weekdays, usually number of CS are limited on weekends so it will take time for you to get a responds, but let's see.
For the time being, you may want to read their policy and rules about the personalized bonus you've received to make everything clear, before asking questions. There might be something you overlooked.

[Thamizhan]

Finally, now i recieved the bonus I'll close this topic