Tuertle (OP)
Newbie
Activity: 10
Merit: 0
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July 15, 2025, 10:12:52 PM
Last edit: July 23, 2025, 05:28:13 AM by Tuertle |
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https://gyazo.com/36189244a5872d9f1eb67401d681e065https://gyazo.com/515da4d91ded7b0cf92d24a80044f36dhttps://gyazo.com/319243dfb70491a7c25df22ce21b608eMy username is Tuertle and I was playing on Shuffle and tried to withdraw 9.5 Solana on May 16. I have never had this issue before as I have withdrew UDSC (solana) before and it was never put into review. However for this solana withdrawal it was put in review. I then contacted support asking why it was in review and they said that it was because I needed to do KYC. On the website it says the L3 verification was approved but why has it been 2 months and I still haven't gotten my withdrawal back? I have tried contacting support and now I get a timeout and don't even get a response. I have tried emailing to no avail. I just want a response on why my withdrawal is taking this long and what I can do to get it back. I hope Shuffle representatives can help
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holydarkness
Legendary
Activity: 3374
Merit: 1918
A sinner-saint and a kind bitch
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July 16, 2025, 08:08:44 AM |
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https://gyazo.com/36189244a5872d9f1eb67401d681e065https://gyazo.com/515da4d91ded7b0cf92d24a80044f36dhttps://gyazo.com/319243dfb70491a7c25df22ce21b608eMy username is Tuertle and I was playing on Shuffle and tried to withdraw 9.5 Solana on May 16. I have never had this issue before as I have withdrew UDSC (solana) before and it was never put into review. However for this solana withdrawal it was put in review. I then contacted support asking why it was in review and they said that it was because I needed to do KYC. On the website it says the L3 verification was approved but why has it been 2 months and I still haven't gotten my withdrawal back? I have tried contacting support and now I get a timeout and don't even get a response. I have tried emailing to no avail. I just want a response on why my withdrawal is taking this long and what I can do to get it back. I hope Shuffle representatives can help Can you please help clarify whether the account KYC is still pending [and thus the withdrawal too, as it waits for KYC to be done] or it's completely verified and the withdrawal is still pending? An image showing that the level-3 KYC is done and verified will be very appreciated. |
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Tuertle (OP)
Newbie
Activity: 10
Merit: 0
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July 16, 2025, 08:25:15 PM |
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https://gyazo.com/36189244a5872d9f1eb67401d681e065https://gyazo.com/515da4d91ded7b0cf92d24a80044f36dhttps://gyazo.com/319243dfb70491a7c25df22ce21b608eMy username is Tuertle and I was playing on Shuffle and tried to withdraw 9.5 Solana on May 16. I have never had this issue before as I have withdrew UDSC (solana) before and it was never put into review. However for this solana withdrawal it was put in review. I then contacted support asking why it was in review and they said that it was because I needed to do KYC. On the website it says the L3 verification was approved but why has it been 2 months and I still haven't gotten my withdrawal back? I have tried contacting support and now I get a timeout and don't even get a response. I have tried emailing to no avail. I just want a response on why my withdrawal is taking this long and what I can do to get it back. I hope Shuffle representatives can help Can you please help clarify whether the account KYC is still pending [and thus the withdrawal too, as it waits for KYC to be done] or it's completely verified and the withdrawal is still pending? An image showing that the level-3 KYC is done and verified will be very appreciated. I think the L3 verification said completed on like the second day? but the withdrawal is stuck in review. |
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holydarkness
Legendary
Activity: 3374
Merit: 1918
A sinner-saint and a kind bitch
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July 16, 2025, 09:17:15 PM |
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I see. Thank you for the added information. Let me try to page someone from Shuffle and bring this situation to their attention, see if we can get a better understanding from their side and get them to address this. |
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Tuertle (OP)
Newbie
Activity: 10
Merit: 0
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July 18, 2025, 03:25:15 AM |
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I see. Thank you for the added information. Let me try to page someone from Shuffle and bring this situation to their attention, see if we can get a better understanding from their side and get them to address this. Thanks, I appreciate it a lot! |
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Tuertle (OP)
Newbie
Activity: 10
Merit: 0
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July 21, 2025, 12:40:08 AM |
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Nah I haven't gotten any response yet  |
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holydarkness
Legendary
Activity: 3374
Merit: 1918
A sinner-saint and a kind bitch
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July 21, 2025, 08:35:57 AM |
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Nah I haven't gotten any response yet I've nudged them by 18th and they're yet to read my text, and I usually leave my contacts to their personal time by weekend, so I let my chat left unread withiut nudging any further. I'll nudge them again and hopefully they'll read and address this matter. Please have a bit patience. |
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Tuertle (OP)
Newbie
Activity: 10
Merit: 0
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July 22, 2025, 08:53:17 AM |
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Nah I haven't gotten any response yet I've nudged them by 18th and they're yet to read my text, and I usually leave my contacts to their personal time by weekend, so I let my chat left unread withiut nudging any further. I'll nudge them again and hopefully they'll read and address this matter. Please have a bit patience. Thanks so much for the help I hope they respond soon! |
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holydarkness
Legendary
Activity: 3374
Merit: 1918
A sinner-saint and a kind bitch
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July 22, 2025, 03:49:32 PM |
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Thanks so much for the help I hope they respond soon!
Umm... they should have by now. They told me yesterday that they'll pop in and address this matter. Let me try to nudge them again, maybe it slipped from their mind in between other things they have to attend. |
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ShuffleTim
Newbie
Activity: 23
Merit: 3
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We apologise in the delay in processing the withdrawal. We were awaiting for level 4 verification to be completed but recognising the length of time you have waited, we have processed the withdrawal and consider this matter closed.
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Tuertle (OP)
Newbie
Activity: 10
Merit: 0
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July 23, 2025, 05:40:23 AM |
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We apologise in the delay in processing the withdrawal. We were awaiting for level 4 verification to be completed but recognising the length of time you have waited, we have processed the withdrawal and consider this matter closed.
Thank you for processing the withdrawal |
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holydarkness
Legendary
Activity: 3374
Merit: 1918
A sinner-saint and a kind bitch
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July 23, 2025, 03:31:19 PM |
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Shoot me your Shuffle username, I'll nudge Tim, in case he didn't attend to this thread anymore. Casinos reps [like... most casinos] tend to leave a thread once they deemed it resolved. Either you wrote your own thread, or I [or perhaps Tim himself] will nudge you by PM once resolved, suppose you don't raise your own. Writing here, though, is borderline OOT.
OP, Tuertle, lock this thread, please? The button is at the bottom left page. |
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ShuffleTim
Newbie
Activity: 23
Merit: 3
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July 28, 2025, 07:06:30 AM |
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Due to some reports from our provider, we're still awaiting for you to complete your verification on the verify page. |
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benjuanx
Newbie
Activity: 3
Merit: 0
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July 28, 2025, 09:37:19 PM |
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Due to some reports from our provider, we're still awaiting for you to complete your verification on the verify page. Hi Tim, I have just completed the verification and waiting for the transactions to go through. If you could let the process team know it would be greatly appreciated. Thank you! https://gyazo.com/3781ccb42944093bd9b0603a033b30de |
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