BC.Game Account Temporarily Unavailable (~$750 USD) - No response for 6 months!

[DockCableWhite]

Hello Bitcointalk community,

I am writing to share a severe issue I'm experiencing with BC.Game casino and urgently seek advice from anyone who might have faced a similar situation or knows how to help.

For the past six months, my BC.Game account has been completely inaccessible. Every time I attempt to log in, I am immediately met with a pop-up message stating: "Your account is temporarily unavailable. Please contact our Customer Service team for assistance. support@bc.game". At the time this issue began, there was approximately $750 USD (around 31,505 UAH) in my account. These funds remain completely out of my reach.

Despite their own message directing me to customer service, all my attempts to resolve this have been met with silence. I have sent around 5 emails to their official support address, support@bc.game and recovery@bcgame.com, over this six-month period. I have not received a single human written response to any of them. I also tried contacting their support team on Discord, explaining my situation. However, I was informed that they do not handle account-related issues on Discord, which effectively leaves me with no viable direct communication channel. The only 'response' I ever received was one automated email from recovery@bcgame.com, asking me to fill out a 9-point form (requesting details like my nickname, phone, proof of deposit, device used, etc.). I diligently filled out and sent back all the requested information. Yet, there was no further follow-up from BC.Game, and, bewilderingly, the original automated email requesting this form has since disappeared from my inbox. Yesterday, I again attempted to send a message to recovery@bcgame.com, and once more, I received the same automated response containing the "Account Verification Form (BC.GAME)" with the necessary points to fill out. I have filled out this form again and sent it, but at this point, I have no faith they will actually reply, which is why I am creating this topic here. Furthermore, I filed a complaint on AskGamblers, which BC.Game completely ignored; as a result, after the set time limit for their response expired, the complaint was marked as "Unresolved" and subsequently closed.

After half a year, my account remains blocked, my funds are inaccessible, and BC.Game continues to provide no communication or explanation. This situation is unresolved and concerning.

What am I supposed to do in a situation like this? Has anyone else experienced such a complete lack of support from BC.Game? Are there any specific steps, contacts, or strategies you can recommend for resolving an account block and recovering funds when a casino simply ceases communication?

I have screenshots and evidence of my login attempts and the ignored emails, and I am prepared to provide these if needed to support my case.

Any advice or insights would be greatly appreciated. Please be cautious when dealing with BC.Game, as my experience indicates significant issues with customer support when problems arise.

Thank you for your time.

[Shishir99]

Yet another case of the BC game where the support did not helped the player. I am sorry for you man, you choose the wrong casino. They are the worst casino when it comes to support. There are hundreds of cases on the internet. You could have searched for BC game scam, and you would find hundreds of results. At some point, I thought the company didn't know about their shitty support. But it's been a long time, the company should know how their support is.

But you came to the right place. We have a man who can help you and that is holydarkness. I already mentioned his name and I believe he will show up in your thread once he have some free time. I would suggest you to help him with your information so he can assist you.

[holydarkness]

OP, mind to give me your UID? I'll try to get to know what happened better, from the other side. By PM is fine, if you prefer it to stay private.

Yet another case of the BC game where the support did not helped the player. I am sorry for you man, you choose the wrong casino. They are the worst casino when it comes to support. There are hundreds of cases on the internet. You could have searched for BC game scam, and you would find hundreds of results. At some point, I thought the company didn't know about their shitty support. But it's been a long time, the company should know how their support is.

I would beg to differ on this. At least from my POV.

They assign me with a bunch of staff to "support" cases raised against them on the forum. They also have BC.Game Support that I get to let known that is very aware of each cases, although they parked themselves as spectator, if or when I've attended to the cases and escalated to their superior [this is not me bragging or trying to say "i am well connected", just simply stating fact].

If I may give my very personal opinion, they're far better in offering support than other casino reps who... even with a team that's assigned to me [I'm literally in a group filled with half dozen of people], still find it difficult just to pull a decision.

But you came to the right place. We have a man who can help you and that is holydarkness. I already mentioned his name and I believe he will show up in your thread once he have some free time. I would suggest you to help him with your information so he can assist you.

Thank you for the nudge.

[DockCableWhite]

OP, mind to give me your UID? I'll try to get to know what happened better, from the other side. By PM is fine, if you prefer it to stay private.

Hello, holydarkness, here's my UID: 16561766. Thank you so much for offering your assistance with my situation. Please let me know if you need any further information from my side.

[holydarkness]

OP, mind to give me your UID? I'll try to get to know what happened better, from the other side. By PM is fine, if you prefer it to stay private.

Hello, holydarkness, here's my UID: 16561766. Thank you so much for offering your assistance with my situation. Please let me know if you need any further information from my side.

Noted, thanks. I'll page them and will update you once I heard back from them. I'll appreciate a bit of extra patience while I work this out with my contact.

[DockCableWhite]

OP, mind to give me your UID? I'll try to get to know what happened better, from the other side. By PM is fine, if you prefer it to stay private.

Hello, holydarkness, here's my UID: 16561766. Thank you so much for offering your assistance with my situation. Please let me know if you need any further information from my side.

Noted, thanks. I'll page them and will update you once I heard back from them. I'll appreciate a bit of extra patience while I work this out with my contact.

Understood! Thank you for handling this. I'll be patient and await your update.

[DockCableWhite]

OP, mind to give me your UID? I'll try to get to know what happened better, from the other side. By PM is fine, if you prefer it to stay private.

Hello, holydarkness, here's my UID: 16561766. Thank you so much for offering your assistance with my situation. Please let me know if you need any further information from my side.

Noted, thanks. I'll page them and will update you once I heard back from them. I'll appreciate a bit of extra patience while I work this out with my contact.

holydarkness, apologies for the oversight, but I just realized I forgot to include one crucial detail regarding my account's blocking.

My account became unavailable specifically after I attempted to withdraw funds in FIAT (UAH). If I recall correctly, I initiated the withdrawal before going to sleep, and by morning, I discovered that the funds had not arrived and my account was blocked.

[holydarkness]

Noted, thanks. I'll page them and will update you once I heard back from them. I'll appreciate a bit of extra patience while I work this out with my contact.

holydarkness, apologies for the oversight, but I just realized I forgot to include one crucial detail regarding my account's blocking.

My account became unavailable specifically after I attempted to withdraw funds in FIAT (UAH). If I recall correctly, I initiated the withdrawal before going to sleep, and by morning, I discovered that the funds had not arrived and my account was blocked.

Thank you for this added info. Currently, my contact is inquiring to the recovery department why they didn't reply and try to get to understand the root of your account blocking. Might be helpful to narrow down your case. I'll update once I hear something from them.

[holydarkness]

[Mods, sorry for being consecutive. As always, I'm afraid OP, being newbie that he is, will not notice my inquiry if I do through edit. And as before, I'll merge my post by myself once I get OP's attention]

OP, mind to share me, either here or by PM, the email address you use to send to recovery@bcgame.com? They can't seem to find ticket under your UID [might explain why there is no reply] and need your extra info to zeroing into your email.

[DockCableWhite]

Thanks for the update. It's sunter2ou3s@gmail.com.

​It's quite strange that they can't find a ticket under my UID, as I specifically included my User ID in the subject line of my emails, and also mentioned it in the body of at least one other email.
​Hope this helps them locate my emails. Let me know if anything else is needed.

[DockCableWhite]

​Dear holydarkness,
​
​I wanted to provide an update regarding BC.Game's response. I finally received an email from them today.
​They stated that my account reactivation request has been declined because "your account has been flagged as compromised, meaning that unauthorized access has occurred." They mentioned this decision was made with my security in mind.
​I find this explanation quite perplexing. My only action leading up to the account block was a legitimate attempt to withdraw my own funds. I have no knowledge or indication of any unauthorized access. This is the first direct response I've received in six months, and it still doesn't offer any concrete solution for accessing my held funds or provide specific evidence of this alleged compromise.
​I've already asked them for specific details or evidence of this "unauthorized access" and a viable path forward to either reactivate my account or retrieve my funds.
​Thank you again for paging your contact and for your help in navigating this. I'll keep you updated on any further developments.

[holydarkness]

​Dear holydarkness,
​
​I wanted to provide an update regarding BC.Game's response. I finally received an email from them today (or yesterday, depending on when you received it).
​They stated that my account reactivation request has been declined because "your account has been flagged as compromised, meaning that unauthorized access has occurred." They mentioned this decision was made with my security in mind.
​I find this explanation quite perplexing. My only action leading up to the account block was a legitimate attempt to withdraw my own funds. I have no knowledge or indication of any unauthorized access. This is the first direct response I've received in six months, and it still doesn't offer any concrete solution for accessing my held funds or provide specific evidence of this alleged compromise.
​I've already asked them for specific details or evidence of this "unauthorized access" and a viable path forward to either reactivate my account or retrieve my funds.
​Thank you again for paging your contact and for your help in navigating this. I'll keep you updated on any further developments.

Thank you for updating me. I'll urge you to relax and don't panic, though I believe it's easier to say than done.

I remember perfectly [though not with clear details] that similar situation happened in the past, and this "lock out" is simply to secure your account. You've reached to the correct division, recovery. I'll try to give follow up to my contact on compliance, though, see if they can help expedite resolution of your account recovery.

[DockCableWhite]

Thank you for the update and the reassurance. I really appreciate you following up with your contact on compliance.

[DockCableWhite]

​Dear holydarkness,
​
​I wanted to provide an update regarding BC.Game's response. I finally received an email from them today (or yesterday, depending on when you received it).
​They stated that my account reactivation request has been declined because "your account has been flagged as compromised, meaning that unauthorized access has occurred." They mentioned this decision was made with my security in mind.
​I find this explanation quite perplexing. My only action leading up to the account block was a legitimate attempt to withdraw my own funds. I have no knowledge or indication of any unauthorized access. This is the first direct response I've received in six months, and it still doesn't offer any concrete solution for accessing my held funds or provide specific evidence of this alleged compromise.
​I've already asked them for specific details or evidence of this "unauthorized access" and a viable path forward to either reactivate my account or retrieve my funds.
​Thank you again for paging your contact and for your help in navigating this. I'll keep you updated on any further developments.

Thank you for updating me. I'll urge you to relax and don't panic, though I believe it's easier to say than done.

I remember perfectly [though not with clear details] that similar situation happened in the past, and this "lock out" is simply to secure your account. You've reached to the correct division, recovery. I'll try to give follow up to my contact on compliance, though, see if they can help expedite resolution of your account recovery.

Hello, @holydarkness, just wanted to ask if there are any updates regarding the situation with my account? No worries at all if it's still being worked on, just wanted to check.

[Shishir99]

Hello, @holydarkness, just wanted to ask if there are any updates regarding the situation with my account? No worries at all if it's still being worked on, just wanted to check.

Usually, they (The casino staff) are not available during the weekends. Probably, holydarkness also does not want to bother a casino representative on their day off. So, I would recommend that you be a little bit patient. I hope he didn't forget about your case, and he will show up with a response as soon as he gets a response from BC game officials.

My personal opinion about your case is that I think we can say it's a green signal that they didn't block your account for any rules violation, but to secure the account. I assume you accessed your account from a different device or location, which is why your account was locked. I think they would allow you to do the KYC again and reclaim your account.

[holydarkness]

Thank you for updating me. I'll urge you to relax and don't panic, though I believe it's easier to say than done.

I remember perfectly [though not with clear details] that similar situation happened in the past, and this "lock out" is simply to secure your account. You've reached to the correct division, recovery. I'll try to give follow up to my contact on compliance, though, see if they can help expedite resolution of your account recovery.

Hello, @holydarkness, just wanted to ask if there are any updates regarding the situation with my account? No worries at all if it's still being worked on, just wanted to check.

Yes, I've heard from them, and were talking with them about it. Uhh... though my contact is re-inquiring to the security department, I think it's not as easy as it looks. Do you remember the situation when you made that withdrawal? New device? When you're abroad, perhaps? Anything that you think can help us understand why you tripped their alarm and triggered the lock?

[DockCableWhite]

Thank you for updating me. I'll urge you to relax and don't panic, though I believe it's easier to say than done.

I remember perfectly [though not with clear details] that similar situation happened in the past, and this "lock out" is simply to secure your account. You've reached to the correct division, recovery. I'll try to give follow up to my contact on compliance, though, see if they can help expedite resolution of your account recovery.

Hello, @holydarkness, just wanted to ask if there are any updates regarding the situation with my account? No worries at all if it's still being worked on, just wanted to check.

Yes, I've heard from them, and were talking with them about it. Uhh... though my contact is re-inquiring to the security department, I think it's not as easy as it looks. Do you remember the situation when you made that withdrawal? New device? When you're abroad, perhaps? Anything that you think can help us understand why you tripped their alarm and triggered the lock?

Thanks for update. I was using my main device, an iPhone 12 Pro. No new devices were involved. I was at home, in my own apartment. I was not abroad. The only thing that might be considered a variable is the use of a VPN. My internet provider blocks access to the BC.Game website, so I've always used a VPN to access it. However, I've consistently used this VPN for all my activities on the site, and it has never caused any issues or alarms before.

I also want to add that I am currently in Ukraine and have not left the country since 2021. Due to the current full-scale war, a travel restriction is in place for males aged 18-60 (which applies to me), preventing departure from the country. I can provide any evidence that might help in resolving my problem.