BitPay Service

[el_rlee]

Hello All,

 to be totally honest, the last time I experienced such crappy service the company was called "Mt.Gox"

Below the record with names changed.

March 25, 2014 21:24

    This is a follow-up to your previous request #57XXX "Re: [BitPay] Re: Merchant: ..."

    Hello BitPay Team,

    could you kindly inform me of a rough schedule when you are going to
    process my account application?

    Thank you

Julia Patterson March 25, 2014 22:55

    Hi NameChanged,

    Your application has been approved.

    Thank You,
    Julia Patterson
    Merchant Specialist

March 26, 2014 10:30

    Hello Julia,

    thanks a lot.
    How do I go ahead and login now? I already tried the "forgot password"
    option.

    Best,

    NameChanged

March 27, 2014 21:45

    Hi,

    I can now login to the support area, still don't know how to login to the merchant area.

    Thank you.

Charles Stevens last Friday at 01:03

    NameChanged,

    Can you let me know what happened when you tried the "forgot password" option?

    When your account was approved, you should have received an e-mail with instructions on setting up a password. Did you not get that e-mail?

    Sincerely,

    Charles Stevens
    Client Operations Engineer
    BitPay, Inc.

last Friday at 09:14

    Hello Charles,

    I didn't get the email.
    Also I don't get one when I enter my (this) email address in the lost
    password dialog.

    Thank you.

last Friday at 19:57

    Hello,

    could you send the email with the instructions again?

    Thanks,

last Saturday at 13:46

    Hello, could you kindly answer my message?

    A thousand thanks,

last Tuesday at 01:08

    Hello Bitpay Team,

    my account has been approved a week ago, just I can't login - the
    "forgot password" function on your website does not trigger an email to
    me. Also I never got the welcoming email with the intitial instructions.

    As my support request already has 3 messages from my side without an
    answer I'm kind of running out of ideas how to get this to a positive
    outcome.

    Please help me on this, much appreciated,

    Thanks,

Charles Stevens last Tuesday at 04:28

    NameChanged,

    I apologize for the delay in response. I am looking into this problem and will get back to you soon. Thank you.

    Sincerely,

    Charles Stevens
    Client Operations Engineer
    BitPay, Inc.

Yesterday at 09:17

    Hello Charles,

    any news?

    Thanks,

[roslinpl]

Omg they do not rush

Hehe Perhaps they are very busy ...

Tgheir customer support sux indeed

[el_rlee]

Today 09:11

Hello BitPay Team,

 please have a look into this, it's getting ridiculous if it isn't a long time already.

Thanks,

[moni3z]

The next reply will be to check the spam folder, I bet 100 internets.

[el_rlee]

The next reply will be to check the spam folder, I bet 100 internets.

I can see the whole discussion on their support system...

[btbrae]

Have you considered that if you're not getting the e-mail(s) whilst everybody else is, that the problem lies with your e-mail provider? What are you expecting BitPay to do? Change procedures?

[BitPay Business Solutions]

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

[sobriket]

I've been wondering why many new big-ticket businesses (such as square and stripe) chose coinbase over BitPay, while the latter seemingly have such a sound technological background (although they left their bitcore Insight site nonfunctional for almost a week). Maybe it's a customer service issue?

[el_rlee]

Looks like somebody finally looked into the issue

Things seam to be moving now.
It was a simple technical issue, simple to resolve, just nobody took the time.

Anyhow I really hope you guy's will not only focus on bitcoin core development but also strengthen your customer support!

Thanks.

[nahtnam]

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

Great to see this is solved. Maybe you should get more people working on the Support team? It take 2 days just to receive a reply.

[el_rlee]

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

Great to see this is solved. Maybe you should get more people working on the Support team? It take 2 days just to receive a reply.

Don't see any hint on their website that they would be hiring. Also Bitcoin is a 24/7 thing, so Monday - Friday Central Time doesn't exactly cut it.

[nahtnam]

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

Great to see this is solved. Maybe you should get more people working on the Support team? It take 2 days just to receive a reply.

Don't see any hint on their website that they would be hiring. Also Bitcoin is a 24/7 thing, so Monday - Friday Central Time doesn't exactly cut it.

Yep. What sucks is that they are making hundreds out thousands of dollars...

[el_rlee]

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

Great to see this is solved. Maybe you should get more people working on the Support team? It take 2 days just to receive a reply.

Don't see any hint on their website that they would be hiring. Also Bitcoin is a 24/7 thing, so Monday - Friday Central Time doesn't exactly cut it.

Yep. What sucks is that they are making hundreds out thousands of dollars...

They shall have it... I really wish them all success as long as they stay honest, try hard and don't fuck up like Gox or others.

[TrustNo1]

Not surprising at all!!!

Switch to https://coinvoice.com/ when you get the chance. They were the original ones to support OS through BTCD which is why bitpay picked up jeff garzick so they can now say they also support the community.

and also you wont run into this sort of BS with coinvoice:

http://www.cryptocoinsnews.com/news/bitpay-drops-central-texas-gun-works-bitcoin-magazine-drops-headline/2014/03/12

[Phinnaeus Gage]

Not surprising at all!!!

Switch to https://coinvoice.com/ when you get the chance. They were the original ones to support OS through BTCD which is why bitpay picked up jeff garzick so they can now say they also support the community.

and also you wont run into this sort of BS with coinvoice:

http://www.cryptocoinsnews.com/news/bitpay-drops-central-texas-gun-works-bitcoin-magazine-drops-headline/2014/03/12

Isn't that Goat's car in the photo in the article?

[el_rlee]

Not surprising at all!!!

Switch to https://coinvoice.com/ when you get the chance. They were the original ones to support OS through BTCD which is why bitpay picked up jeff garzick so they can now say they also support the community.

and also you wont run into this sort of BS with coinvoice:

http://www.cryptocoinsnews.com/news/bitpay-drops-central-texas-gun-works-bitcoin-magazine-drops-headline/2014/03/12

Isn't that Goat's car in the photo in the article?

Is Goat handicapped?