Winna Casino - Won't let me withdraw - Support doesn't respond

[Drett]

Update: We're over 12 days now and my account is still deactivated and I still haven't received any funds from Winna. Winna hasn't proven how I violated ToS as a value bettor and I'm receiving nothing but generic answers from Bennett here.

Hi, this shall serves as a reply to your PM to me a few days ago as well. Sorry that I can only back to attend forum related matters today, I got... swamped for the past four days with IRL matters.

To answer your question, I've established a communication with Bennett here, though it happened in between those four days and everything was and had to be put on hold until few minutes ago.

Let me try to re-nudge him.

Hey Holy, no worries and thank you so much for updating me.

[Drett]

Going over 18 days now and still no direct response from Winna. Bennett has ignored me and doesn't seem to care about making this right. Wrongfully holding funds seems like a common thing from this site as shown by the multiple reviews.

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[Drett]

Hey, you already got an explanation regarding your case by the support team.

Our sports fraud team flagged your account for abusing odds in an unfair manner ("value betting") which violates our Terms of Service. This is a common practice and policy on every major sportsbook provider.

You were informed about the decision and your account got locked because of that.

Best,
Bennett

Hi Bennett, I’m still awaiting a response from you. In your last reply you said “our sports fraud team flagged your account for abusing odds in an unfair manner (‘value betting’) which violates our Terms of Service.” I understand your Terms of Service contains rules on “arbitrage, collusion, fixed matches or exploiting obvious errors”. I’d like to state that I’ve never participated in any of these activities including value betting.

To be clear, your terms of service doesn’t acknowledge or prohibit ‘value betting’ specifically, only the rules I stated above. For the past 19 days I’ve asked for evidence and analysis of my so-called “value betting” that triggered a confiscation of my withdrawals and balance, along with the deactivation of my account. All of my bets were fairly placed and even though your in-platform support responded ONCE stating “your bets are under review for up to five days”. I was still allowed to place recreationally fair bets on your platform even after those five days were up.

Winna should be able to provide the comparison of my betting with that of other providers to further back the claim against me, ‘value betting’. Which has so far been unproven, and yet my funds remain confiscated without transparency or cause. I’m honestly frustrated at this point after being brushed off multiple times by all of your communication channels. I will allow for a bit of time to pass before I move onto filing with the Tobique Gaming Commission and other available ADR options. I ask that my account be reinstated, all of my funds returned to my balance and allow for me to withdraw all of my rightful winnings. 

[delaynomore]

if winna is not responding your apeal, you can ask nutildah for help. he is good at value betting case

[nutildah]

I reviewed everything in the thread and yeah it seems like OP is getting screwed. If this casino/sportsbook cared at all about their reputation, they would just pay out the winnings and then limit or close the account afterward. "Value betting" shouldn't be treated as a crime... its just being smart in an attempt to win bets.

What's odd is Winna's policy on handling "value bettors" seems to be inconsistent as bennettwinna personally helped another user accused of value betting withdraw all their winnings (before closing their account).

If holydarkness can't help you get your money via negotiation, then I certainly can't either. But what you can do is open a flag on bennettwinna which will cause a warning label to be displayed at the top of every page in this thread. I recommend opening a Type 2 or Type 3 flag. It will require a net 3 DT support to be active. You can use this thread as the reference link for the flag. Just let me know after you've opened it.

[bennettwinna]

I reviewed everything in the thread and yeah it seems like OP is getting screwed. If this casino/sportsbook cared at all about their reputation, they would just pay out the winnings and then limit or close the account afterward. "Value betting" shouldn't be treated as a crime... its just being smart in an attempt to win bets.

What's odd is Winna's policy on handling "value bettors" seems to be inconsistent as bennettwinna personally helped another user accused of value betting withdraw all their winnings (before closing their account).

If holydarkness can't help you get your money via negotiation, then I certainly can't either. But what you can do is open a flag on bennettwinna which will cause a warning label to be displayed at the top of every page in this thread. I recommend opening a Type 2 or Type 3 flag. It will require a net 3 DT support to be active. You can use this thread as the reference link for the flag. Just let me know after you've opened it.

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

[nutildah]

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

I thought maybe you were going to explain how the cases were different and that's why you chose to pay out one value bettor but not the other. But the fact that you've chosen to ignore the discussion at hand to make the above statement is quite telling and now I'm thinking no one should have too much confidence about the future of your business.

[acroman08]

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

Just curious, why? and no offense, I just hope you realise that what you just said can be easily used against you.

anyway, why not explain why the other complainant that supposedly have the same "value betting" issue got their money from the casino and this one didn't.

[bennettwinna]

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

I thought maybe you were going to explain how the cases were different and that's why you chose to pay out one value bettor but not the other. But the fact that you've chosen to ignore the discussion at hand to make the above statement is quite telling and now I'm thinking no one should have too much confidence about the future of your business.

I'm in direct contact with the player in PM and solving the case.

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

Just curious, why? and no offense, I just hope you realise that what you just said can be easily used against you.

anyway, why not explain why the other complainant that supposedly have the same "value betting" issue got their money from the casino and this one didn't.

Betpanda is not known to be the most trustworthy and reputable brand.

As mentioned, the case with the player is currently getting resolved.

[Drett]

Update: Bennett reached out via email and offered what shows in the first screenshot below. I have no problem providing KYC, but the second part I do have a problem with. As confirmed they want me to only withdrawal the balance that was left after my pending withdrawals were declined and confiscated. I didn't accept and won't accept anything less than at least those pending withdrawals. I provided proof in my initial post of those withdrawals. (that never went through). Bennett states they went back in to my balance and totals up to 1,811.66$ which doesn't make sense.

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[Drett]

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

I thought maybe you were going to explain how the cases were different and that's why you chose to pay out one value bettor but not the other. But the fact that you've chosen to ignore the discussion at hand to make the above statement is quite telling and now I'm thinking no one should have too much confidence about the future of your business.

I'm in direct contact with the player in PM and solving the case.

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

Just curious, why? and no offense, I just hope you realise that what you just said can be easily used against you.

anyway, why not explain why the other complainant that supposedly have the same "value betting" issue got their money from the casino and this one didn't.

Betpanda is not known to be the most trustworthy and reputable brand.

As mentioned, the case with the player is currently getting resolved.

Let me know when you have an actual resolution and my winnings for withdrawal in writing and not whatever is in my "balance"

[Drett]

I reviewed everything in the thread and yeah it seems like OP is getting screwed. If this casino/sportsbook cared at all about their reputation, they would just pay out the winnings and then limit or close the account afterward. "Value betting" shouldn't be treated as a crime... its just being smart in an attempt to win bets.

What's odd is Winna's policy on handling "value bettors" seems to be inconsistent as bennettwinna personally helped another user accused of value betting withdraw all their winnings (before closing their account).

If holydarkness can't help you get your money via negotiation, then I certainly can't either. But what you can do is open a flag on bennettwinna which will cause a warning label to be displayed at the top of every page in this thread. I recommend opening a Type 2 or Type 3 flag. It will require a net 3 DT support to be active. You can use this thread as the reference link for the flag. Just let me know after you've opened it.

Thank you for reaching out. I will keep to this if Winna doesn't do the right thing and make me whole.

[holydarkness]

[...]

If holydarkness can't help you get your money via negotiation, then I certainly can't either. [...]

I unfortunately can't be of much help here. I did established a contact with Winna's representative, but the contact didn't evolve to any direction as the rep refuses my offer to bridge them. Sadly, I can't influence an outcome of a case when any of the side refuse to cooperate.

[bennettwinna]

Let me know when you have an actual resolution and my winnings for withdrawal in writing and not whatever is in my "balance"

There was no balance removed from your account, just the withdrawals were blocked.
All balance is available to withdraw with my offer. I'm not sure why you are making up to had more balance in your account. Where should the balance come from?

[Drett]

Let me know when you have an actual resolution and my winnings for withdrawal in writing and not whatever is in my "balance"

There was no balance removed from your account, just the withdrawals were blocked.
All balance is available to withdraw with my offer. I'm not sure why you are making up to had more balance in your account. Where should the balance come from?

So you’re saying the screen shot of pending withdrawals in my initial post total up to 1,811.66$

[Zwei]

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

ignoring his point entirely and resorting to cheap personal attacks as the representative of Winna is just pathetic and weak.
but hey, please keep ruining your reputation here on the forum with responses like that.

[Drett]

Let me know when you have an actual resolution and my winnings for withdrawal in writing and not whatever is in my "balance"

There was no balance removed from your account, just the withdrawals were blocked.
All balance is available to withdraw with my offer. I'm not sure why you are making up to had more balance in your account. Where should the balance come from?

Where should the balance come from? Hm, maybe the pending withdrawals that total up to 4501.32$ in the screenshots?

Withdrawal 1 - https://ibb.co/TB2yWKHn
Withdrawal 2 - https://ibb.co/tpHGggGJ
Withdrawal 3 - https://ibb.co/PshrYZ99

DECLINED Withdrawal - https://ibb.co/dwfj9sXC
DECLINED Withdrawal - https://ibb.co/sJzXpnGv
DECLINED Withdrawal - https://ibb.co/yFkqXKcm
Remaining Balance after Winna removed my withdrawals and confiscated winnings. - https://ibb.co/PZHMrb59

[nutildah]

Before supporting your flag I need something clarified. First, I'd like to focus on just these 2 screenshots:





So it looks like you have 3 concurrent withdrawals that were all declined, in the amounts of:

1288.46
1350
501.73

Their sum is $3,140.19. Then your remaining balance was $1813.71.

I'm assuming that, after requesting the first withdrawal of $501.73, they'd require you to have at least $1,790.19 remaining to successfully request the 2 subsequent withdrawals.

So $501.73 + $1,790.19 > $1813.71. Meaning, you must have had more money than this in your total balance.

If my assumption is wrong and they can let you request to withdraw up to the entire balance multiple times, then it would explain why your total balance is still only $1813.71 (although this would seem like a faulty way to go about doing things).

Without further input from bennettwinna, its hard to know how the withdrawal system actually works.

[Drett]

Before supporting your flag I need something clarified. First, I'd like to focus on just these 2 screenshots:

https://i.ibb.co/BHZfPVrr/Screen-Shot-Tool-20250809152606.png

https://i.ibb.co/5g1GDXCp/Declined-1.png

So it looks like you have 3 concurrent withdrawals that were all declined, in the amounts of:

1288.46
1350
501.73

Their sum is $3,140.19. Then your remaining balance was $1813.71.

I'm assuming that, after requesting the first withdrawal of $501.73, they'd require you to have at least $1,790.19 remaining to successfully request the 2 subsequent withdrawals.

So $501.73 + $1,790.19 > $1813.71. Meaning, you must have had more money than this in your total balance.

If my assumption is wrong and they can let you request to withdraw up to the entire balance multiple times, then it would explain why your total balance is still only $1813.71 (although this would seem like a faulty way to go about doing things).

Without further input from bennettwinna, its hard to know how the withdrawal system actually works.

I made multiple separate withdrawals as I was still betting on sports. That's why I have separate withdrawals as I was still winning on sports and was never made aware of 'value betting'. I know you wanted to focus on those two screenshots but I'd also like to state that I had a balance of 800$-1000$ that I wasn't able to grab a screenshot of prior to my account deactivation and making the withdrawal requests of the 4,501.32. Hence why I'm only asking for the pending withdrawals as I do have proof of those. My entire balance was closer to over 5k but I only requested to be paid out 4.5k.

[LoyceV]

Our sports fraud team flagged your account for abusing odds in an unfair manner ("value betting") which violates our Terms of Service. This is a common practice and policy on every major sportsbook provider.

I'm familiar with refusing payouts because of "arbitrage betting" (which I call math instead of cheating). I had to look up value betting. Google tells me:

Value betting involves placing bets that are more likely to win than suggested by the bookmaker's odds. Value betting is a betting strategy that gives you an edge over the bookmakers by finding odds that are higher than they should be.

What kinda BS is this?! The entire point of sports betting is that the gambler thinks he's better at selecting a winning match than the casino. If you don't want someone to place a bet, don't offer it!
Or do you also give gamblers their money back if the bet was less likely to win than suggested by the bookmaker's odds?