Winna Casino - Won't let me withdraw - Support doesn't respond

[bennettwinna]

You placed more than 60 bets AFTER requesting your initial withdrawals and declining them yourselves. So apparently you lost some of your balance in these bets. There was never any balance deducted from your account and the current balance is at $1,714.09 (dropped due to ETH dropping).
I'm not sure why you are trying to leave out this information and mislead other people in this forum here.

I tried to solve the case directly with you and you were not open to a resolution.

Please file a complaint with official mediators like fe casinoguru, askgamblers and so on so we can have someone doing a real verdict here.

[Drett]

You placed more than 60 bets AFTER requesting your initial withdrawals and declining them yourselves. So apparently you lost some of your balance in these bets. There was never any balance deducted from your account and the current balance is at $1,714.09 (dropped due to ETH dropping).
I'm not sure why you are trying to leave out this information and mislead other people in this forum here.

I tried to solve the case directly with you and you were not open to a resolution.

Please file a complaint with official mediators like fe casinoguru, askgamblers and so on so we can have someone doing a real verdict here.

I did decline withdrawals but NOT THOSE WITHDRAWALS. As stated to holy I kept winning more sports bets and I kept attempting to withdraw and declined a few to continue betting. And yes I kept placing bets that’s how I attempted to withdraw the later withdrawals. If you didn’t want me to continue betting, then why was I still allowed to continue placing bets? I mean it is my balance. I’m not misleading anyone. You seem to be more focused on retaliating than solving my issue.

First it was value betting, now it's that I'm lying about my balance. Did you even go through the initial post? If you did, you never disputed the amount from the beginning. Why now? Reactivate the account, so I can screenshot casino wins and losses also apart from the sports bets so everyone can see. Also, your response "So apparently you lost some of your balance in these bets" seems that you're uncertain if I actually lost balance.

[holydarkness]

You placed more than 60 bets AFTER requesting your initial withdrawals and declining them yourselves. So apparently you lost some of your balance in these bets. There was never any balance deducted from your account and the current balance is at $1,714.09 (dropped due to ETH dropping).
I'm not sure why you are trying to leave out this information and mislead other people in this forum here.

I tried to solve the case directly with you and you were not open to a resolution.

Please file a complaint with official mediators like fe casinoguru, askgamblers and so on so we can have someone doing a real verdict here.

Far as I know, Winna is not on AskGamblers, so OP can't escalate there. You are on CasinoGuru, but CG doesn't handle sports related issue, so his complaint will very likely got rejected. Do you have other third partry official  mediators that you can recommend to the user so you both can see your supporting evidences?

[Drett]

It's now been 25 days without a resolution. Bennett is accusing me of lying about my balance, which is not true. I've been entirely transparent throughout this entire process while Winna continues to shift their explanations. Bennett says I'm not open to a resolution and that's true as I won't accept a resolution that pays out only 40% of my actual winnings. I understand Bennett wants to move to AskGamblers or CasinoGuru now when AG isn't supported and CG doesn't support sports complaints. Theirs many cases that have been rejected on CG for sports (due to fact their staff can't go into depth on these cases).

I know I'm repeating myself but Bennett stated, "so apparently you lost some of your balance in these bets" shows that he is speculating.. I ask you to reactivate my account once again, so I can provide my casino bets in addition to my already posted sports bets to the public. If I really “lost the balance,” then there should be nothing to hide. Why is it that your casino trusted this forum enough to promote the site and run a campaign here, but now suddenly insists a “real verdict” can only come from somewhere else?

And why didn't Bennett dispute the amount of my pending withdrawals in the beginning? All this time passed and it's only recently seen as an issue. I did place more bets, I did decline pending withdrawals. But as I said before I used those funds to continue betting and I kept winning hence the most current pending withdrawals. For clarification, I never declined the pending withdrawals that are on my initial post. Winna declined them and didn't return them to my balance.

[nutildah]

The problem is the situation has devolved into a your word vs. his word situation. At first, it was relatively straight-forward: your account was locked and you couldn't do any withdrawals, which wasn't right. Now the casino says you can withdraw your full balance, but you have disagreements on what the full balance actually is. Your screenshots do paint a compelling story in your favor but the operator claims its not the full story.

In all honesty, I would just withdraw the balance offered to you by Winna and then not play there anymore. If you truly believe you are right, you'll have to file a complaint with the casino's regulator, which is something called the Tobique Gaming Commission. Good luck.

[Drett]

The problem is the situation has devolved into a your word vs. his word situation. At first, it was relatively straight-forward: your account was locked and you couldn't do any withdrawals, which wasn't right. Now the casino says you can withdraw your full balance, but you have disagreements on what the full balance actually is. Your screenshots do paint a compelling story in your favor but the operator claims its not the full story.

In all honesty, I would just withdraw the balance offered to you by Winna and then not play there anymore. If you truly believe you are right, you'll have to file a complaint with the casino's regulator, which is something called the Tobique Gaming Commission. Good luck.

Thank you for all your help Nutildah. I’m just going to move forward and file with the Tobique Gaming Comission.

[Drett]

I've raised a dispute with Egis through email, as listed on the Winna site, since the Tobique Commission isn't allowing me to send a complaint through.

https://www.talkimg.com/image/UZl7Pf
https://www.talkimg.com/image/UZl9rZ

Hopefully, we can get analysis proof of my wagers through them since Bennett disputes my true balance.

[Drett]

Bump for visibility

[Drett]

Egis has officially responded. I will update after the dispute.