BC.Game: The Most Dishonest Business Ever - $1500 Scam & Cover Up! [Resolved]

[ptaylor78]

One must ask, if $1500 is such a small amount for BC.Game to resolve, and they truly have evidence that no loss limits were set on June 19, why prolong this case for so long instead of simply providing that evidence, so the case can be definitively closed?

Failing to respond to CG is weird as it is a small amount. Your evidence seems solid although we haven't gotten a final response from holydarkness and the BC team. Maybe in the next couple days that will change.

Despite 72 days of BC.Game’s non-cooperation with Casino Guru and the fact that we are now on the 12th calendar day since holydarkness first reached out to his contact, all we can do is be patient, trust his process, and see if it delivers a better result than CG.

In all honesty, it is challenging to stay optimistic when BC.Game’s position is comparable to:

1. A bank saying I didn’t deposit a check until June 26, even though my online account shows it was credited on June 19 with their teller’s initials on it; or

2. A hospital claiming I wasn’t admitted until June 26, even though the medical chart (kept by their own nurses) shows vitals recorded on June 19 while I was lying in their bed.

[ptaylor78]

Hello holydarkness. Is there any update from your contact following the weekend on when we can expect to receive any feedback on this case?

I feel I have a strong case with solid evidence. Approaching 3 months dealing with BC.Game while they have either stalled or defended themselves with positions that are outrageous and provably false has definitely caused some frustration and impatience on my part.  It surprised and concerned me that you said after first reading my case, there were issues that bugged you but that you were reserving those thoughts until BC.Game provides their evidence. I already sent you a PM over the weekend to apologize if I suggested last week you were not neutral because of that statement. At this point, several of my messages and posts to you have gone unanswered. Please let me know whether you have abandoned my case so I can have clarity going forward. Thanks.

[holydarkness]

Hello holydarkness. Is there any update from your contact following the weekend on when we can expect to receive any feedback on this case?

I feel I have a strong case with solid evidence. I have properly laid it out here and it is on CG.  It concerned me that you said after first reading my case, there were issues that bugged you but that you were reserving those thoughts until BC.Game provides their evidence. I already sent you a PM over the weekend to apologize if I suggested last week you were not neutral because of that statement. At this point, several of my messages and posts to you have gone unanswered. Please let me know whether you have abandoned my case so I can have clarity going forward. Thanks.

I have not.

I constantly inquiring your case to my contact and pressed them for a verdict more than other cases. And I don't hold grudge over what you said last week [FYI, everything here is automatically archived, so even when you delete a post, it can be easily accessed by anyone curious]. That's the reason I walked away from "the room" few days ago instead of engaging in conversation with you, and watch this case in silence [and your PM] from that point forward, as I don't want to trigger you back into that tantrum eposide with my lack of update.

I'll reach when they reach e with their verdict or findings.

[ptaylor78]

A Casino Guru complaint filed by a player from Brazil on July 21 was closed today as unresolved after 42 days because BC.Game Support refused to cooperate. The player’s situation was similar to mine, involving a failure of the casino’s loss limit tool. The disputed amount was even smaller than mine. The player only sought 3,117 R$ (about $572 USD), yet BC.Game Support still stonewalled and refused to provide a single response.



The complaint can be found here: https://casino.guru/complaints/bc-game-casino-player-s-loss-due-to-system-failure

This shows a clear pattern. Even when the stakes are as low as a few hundred dollars, BC.Game Support refuses to engage, ignores evidence, and counts on complaints being closed unresolved. If they behave like this over $572, what hope does any player have when the amounts are larger?

[ptaylor78]

Hello holydarkness. Is there any update from your contact following the weekend on when we can expect to receive any feedback on this case?

I feel I have a strong case with solid evidence. I have properly laid it out here and it is on CG.  It concerned me that you said after first reading my case, there were issues that bugged you but that you were reserving those thoughts until BC.Game provides their evidence. I already sent you a PM over the weekend to apologize if I suggested last week you were not neutral because of that statement. At this point, several of my messages and posts to you have gone unanswered. Please let me know whether you have abandoned my case so I can have clarity going forward. Thanks.

I have not.

I constantly inquiring your case to my contact and pressed them for a verdict more than other cases. And I don't hold grudge over what you said last week [FYI, everything here is automatically archived, so even when you delete a post, it can be easily accessed by anyone curious]. That's the reason I walked away from "the room" few days ago instead of engaging in conversation with you, and watch this case in silence [and your PM] from that point forward, as I don't want to trigger you back into that tantrum eposide with my lack of update.

I'll reach when they reach e with their verdict or findings.

Back on August 25, you mentioned BC.Game should have given you a verdict by August 24. Then on August 28, you noted they needed more time to check with all departments and do a second reconsideration. As of today, September 3, and with September 5 marking two weeks since you reached out to your contact, do you have any sense of whether BC.Game will cooperate or provide a legitimate response within the next 7 days?

Given their history of refusing to cooperate with responsible gambling tools complaints, I want to know if their latest reply is still just “please give us more time.” When was the last time they gave you any response at all on this matter? Do you find it concerning that in the Brazilian player’s case for $572, they did not even bother to give an explanation or response in 42 days before Casino Guru closed the complaint as unresolved?

I appreciate you continuing to keep this case active.

[holydarkness]

Back on August 25, you mentioned BC.Game should have given you a verdict by August 24. Then on August 28, you noted they needed more time to check with all departments and do a second reconsideration. As of today, September 3, and with September 5 marking two weeks since you reached out to your contact, do you have any sense of whether BC.Game will cooperate or provide a legitimate response within the next 7 days?

Given their history of refusing to cooperate with responsible gambling tools complaints, I want to know if their latest reply is still just “please give us more time.” When was the last time they gave you any response at all on this matter? Do you find it concerning that in the Brazilian player’s case, they did not even bother to give an explanation or response in 42 days before Casino Guru closed the complaint as unresolved?

I appreciate you continuing to keep this case active.

That's what they said, in August, that they'll have a verdict coming, then they need more time as they're waiting for related departments to give their report. Do I have any sense of whether BC will cooperate and provide a legitimate response? Yes. I inquired to them on as frequent as humanely allowed. They're bound to give me something, be it an explanation, a bad news, or your request of settlement.

Will it be within the next 7 days? I can't say for sure. Let's just go with "no", given you're very fond of using date and timeline. Lest me saying yes and you leashed on me for unable to deliver that, due to my contact unable to get the full investigation yet. I can understand your frustration and waiting without certainty is... really testing. But well, my hand is tied here and all I can do is for them to finish their internal investigation.

Lastly, no, their latest reply is not "please give us more time", they apologize to me as they're not sure when will they'll be able to return to me with full report. When was that? September 1st.

Do I find it concerning that other case was not resolved? No. A concern will indicate that I have hope and leaninng for BC. Yes, I do think that their refusal to settle for 1,500 USD and investigate internally as a sign of their wish to get things clear and clarified, of which for that sole reason [them trying to be transparent] entitle them some additional time, but like any other cases, I couldn't care less who's right and who's wrong. It affect me at the barest. I am here just to walk with the players of casinos [and the casinos themselves] to the bottom of the case and get the truest truth.

If that finish line come with BC got flagged or whatever repercusion, it doesn't affect my life at all. So why should I be bothered by that other case or this?

My focus is simply to wait for them to give their side.

[ptaylor78]

Back on August 25, you mentioned BC.Game should have given you a verdict by August 24. Then on August 28, you noted they needed more time to check with all departments and do a second reconsideration. As of today, September 3, and with September 5 marking two weeks since you reached out to your contact, do you have any sense of whether BC.Game will cooperate or provide a legitimate response within the next 7 days?

Given their history of refusing to cooperate with responsible gambling tools complaints, I want to know if their latest reply is still just “please give us more time.” When was the last time they gave you any response at all on this matter? Do you find it concerning that in the Brazilian player’s case, they did not even bother to give an explanation or response in 42 days before Casino Guru closed the complaint as unresolved?

I appreciate you continuing to keep this case active.

That's what they said, in August, that they'll have a verdict coming, then they need more time as they're waiting for related departments to give their report. Do I have any sense of whether BC will cooperate and provide a legitimate response? Yes. I inquired to them on as frequent as humanely allowed. They're bound to give me something, be it an explanation, a bad news, or your request of settlement.

Will it be within the next 7 days? I can't say for sure. Let's just go with "no", given you're very fond of using date and timeline. Lest me saying yes and you leashed on me for unable to deliver that, due to my contact unable to get the full investigation yet. I can understand your frustration and waiting without certainty is... really testing. But well, my hand is tied here and all I can do is for them to finish their internal investigation.

Lastly, no, their latest reply is not "please give us more time", they apologize to me as they're not sure when will they'll be able to return to me with full report. When was that? September 1st.

Do I find it concerning that other case was not resolved? No. A concern will indicate that I have hope and leaninng for BC. Yes, I do think that their refusal to settle for 1,500 USD and investigate internally as a sign of their wish to get things clear and clarified, of which for that sole reason [them trying to be transparent] entitle them some additional time, but like any other cases, I couldn't care less who's right and who's wrong. It affect me at the barest. I am here just to walk with the players of casinos [and the casinos themselves] to the bottom of the case and get the truest truth.

If that finish line come with BC got flagged or whatever repercusion, it doesn't affect my life at all. So why should I be bothered by that other case or this?

My focus is simply to wait for them to give their side.

Thank you for the reply. I’m sure you can understand that my frustration and impatience would be much lower if this had started on August 21, when you offered to help. I do appreciate that gesture. Unfortunately, for me this began on June 19 when the loss limits failed and I filed a complaint on Casino Guru. I even created my Bitcointalk account and made my first post on June 21 in an effort to bring awareness and push for resolution.

I take some optimism from your belief that they will eventually get back to you. What I see as stalling based on my experience, you see as due diligence, and that’s fair. But with any case, the time allowed to investigate cannot be indefinite without raising serious concerns.

I again offer the option for you to view the evidence directly inside my BC.Game account. That would remove any question about the authenticity of what I’ve posted. With that issue off the table, it becomes clear how implausible BC.Game’s position is that loss limits were set on June 26. It would also give you stronger context for assessing whatever explanation or verdict they provide once they complete their investigation.

[holydarkness]

Thank you for the reply. I’m sure you can understand that my frustration and impatience would be much lower if this had started on August 21, when you offered to help. I do appreciate that gesture. Unfortunately, for me this began on June 19 when the loss limits failed and I filed a complaint on Casino Guru. I even created my Bitcointalk account and made my first post on June 21 in an effort to bring awareness and push for resolution.

I take some optimism from your belief that they will eventually get back to you. What I see as stalling based on my experience, you see as due diligence, and that’s fair. But with any case, the time allowed to investigate cannot be indefinite without raising serious concerns.

I again offer the option for you to view the evidence directly inside my BC.Game account. That would remove any question about the authenticity of what I’ve posted. With that issue off the table, it becomes clear how implausible BC.Game’s position is that loss limits were set on June 26. It would also give you stronger context for assessing whatever explanation or verdict they provide once they complete their investigation.

Though I appreciate your trust in me by offering an access to your account [with you watching me], I don't think such step is necessary at this point, not to mention its a gross violation to privacy that I can't bring myself to do, especially without good cause or outcome. Just to be sure we're on the same page, I am currently inquiring for their side of the story. Once they give their side, the part of their narrative that matched with yours can be safely assumed as a truth point.

The other that contradict each other, that's where I'll work to prove things and get to the bottom of the matter: by placing you both on double blind test and ask several questions to get a narrative that's otherwise concealed.

So... we'll get to the part where I "investigate" you and BC.

For the time being though, I'm waiting for their side of the story.

[JollyGood]

When the arbiter states "I have repeatedly tried to contact the casino but have had no success" it shows the world that BC Game are not interested in preserving their reputation. If they are not going to counter any allegations made against them (or be selective in the ones they do), they have zero credibility.

The complaints against them continue both in the forum and on other platforms. Keeping aside the USD$ amounts in questions, I would not be surprised at all if the recent events were a precursor to them going down the exit-scam route.

A Casino Guru complaint filed by a player from Brazil on July 21 was closed today as unresolved after 42 days because BC.Game Support refused to cooperate. The player’s situation was similar to mine, involving a failure of the casino’s loss limit tool. The disputed amount was even smaller than mine. The player only sought 3,117 R$ (about $572 USD), yet BC.Game Support still stonewalled and refused to provide a single response.



The complaint can be found here: https://casino.guru/complaints/bc-game-casino-player-s-loss-due-to-system-failure

This shows a clear pattern. Even when the stakes are as low as a few hundred dollars, BC.Game Support refuses to engage, ignores evidence, and counts on complaints being closed unresolved. If they behave like this over $572, what hope does any player have when the amounts are larger?

[ptaylor78]

We are now 78 days into this matter overall and 14 days since holydarkness first reached his contact at BC.Game Support. In all that time BC.Game has produced nothing. Instead, they stall, shift their story, and hope I give up or mediators close the case as unresolved.

Here is how their story has shifted after I filed my complaint on June 19.  Mind you, these claims are despite distinct June 19 chat transcripts with BC.Game support agents MarkoU, Eone and Dragana, all confirming my loss limits were active on June 19.

**July 30: BC.Game claims on Casino Guru, I did not have loss limits active on June 19, only on June 26.
**August 15: BC.Game adds to their provably false narrative, claiming the June 19 loss limit lockout notification I received was actually a self-exclusion lockout notification.
**August 21: Through the Casino Guru mediator, BC.Game claims “system records” indicate my limits were not set correctly on the date I mentioned.
**September 5: After claiming on August 15 that i was in a self-exclusion period on June 19, BC.Game claims publicly on Trustpilot that after a self-exclusion cooldown period expires, betting limits and deposit options become active again.  Any funds lost during this period are the responsibility of the player.  It's exactly as you suggested Rating Place, BC.Game will set forth all sorts of irrelevant information to try to and distract from and cloud the real issue.

They also flagged my Trustpilot review as “defamatory.” Trustpilot reviewed it within minutes and confirmed it was not.




BC.Game deceives players, rejects accountability, and tries to censor negative feedback.

[Rating Place]

Thank you for the reply. I’m sure you can understand that my frustration and impatience would be much lower if this had started on August 21, when you offered to help. I do appreciate that gesture. Unfortunately, for me this began on June 19 when the loss limits failed and I filed a complaint on Casino Guru. I even created my Bitcointalk account and made my first post on June 21 in an effort to bring awareness and push for resolution.

I take some optimism from your belief that they will eventually get back to you. What I see as stalling based on my experience, you see as due diligence, and that’s fair. But with any case, the time allowed to investigate cannot be indefinite without raising serious concerns.

I again offer the option for you to view the evidence directly inside my BC.Game account. That would remove any question about the authenticity of what I’ve posted. With that issue off the table, it becomes clear how implausible BC.Game’s position is that loss limits were set on June 26. It would also give you stronger context for assessing whatever explanation or verdict they provide once they complete their investigation.

Though I appreciate your trust in me by offering an access to your account [with you watching me], I don't think such step is necessary at this point, not to mention its a gross violation to privacy that I can't bring myself to do, especially without good cause or outcome. Just to be sure we're on the same page, I am currently inquiring for their side of the story. Once they give their side, the part of their narrative that matched with yours can be safely assumed as a truth point.

The other that contradict each other, that's where I'll work to prove things and get to the bottom of the matter: by placing you both on double blind test and ask several questions to get a narrative that's otherwise concealed.

So... we'll get to the part where I "investigate" you and BC.

For the time being though, I'm waiting for their side of the story.

I don’t understand the fixation with double blind studies. This isn’t a medical study. You only need to find the answer of one question. Just look at the evidence. The OP already presented everything. If BC.game can't disprove the evidence presented by the OP, then the OP is innocent.

[ptaylor78]

Thank you for the reply. I’m sure you can understand that my frustration and impatience would be much lower if this had started on August 21, when you offered to help. I do appreciate that gesture. Unfortunately, for me this began on June 19 when the loss limits failed and I filed a complaint on Casino Guru. I even created my Bitcointalk account and made my first post on June 21 in an effort to bring awareness and push for resolution.

I take some optimism from your belief that they will eventually get back to you. What I see as stalling based on my experience, you see as due diligence, and that’s fair. But with any case, the time allowed to investigate cannot be indefinite without raising serious concerns.

I again offer the option for you to view the evidence directly inside my BC.Game account. That would remove any question about the authenticity of what I’ve posted. With that issue off the table, it becomes clear how implausible BC.Game’s position is that loss limits were set on June 26. It would also give you stronger context for assessing whatever explanation or verdict they provide once they complete their investigation.

Though I appreciate your trust in me by offering an access to your account [with you watching me], I don't think such step is necessary at this point, not to mention its a gross violation to privacy that I can't bring myself to do, especially without good cause or outcome. Just to be sure we're on the same page, I am currently inquiring for their side of the story. Once they give their side, the part of their narrative that matched with yours can be safely assumed as a truth point.

The other that contradict each other, that's where I'll work to prove things and get to the bottom of the matter: by placing you both on double blind test and ask several questions to get a narrative that's otherwise concealed.

So... we'll get to the part where I "investigate" you and BC.

For the time being though, I'm waiting for their side of the story.

I don’t understand the fixation with double blind studies. This isn’t a medical study. You only need to find the answer of one question. Just look at the evidence. The OP already presented everything. If BC.game can't disprove the evidence presented by the OP, then the OP is innocent.

I understand the desire to secure BC.Game's "official" response following their internal investigation, despite the fact that they have already given their position on Casino Guru, Trustpilot, and by email. That said, I have concerns about what is realistically expected from them in light of the evidence I submitted on June 19.

The chart below lists nine (9) separate pieces of evidence, many of which still exist in my BC.Game or Gmail account today. What exactly is the expectation of BC.Game’s response? Is it that they will attempt to disprove the authenticity of each of these items, even though they originate from their own system and communications? Can internal "system records" generated and provided months later, alleging June 26 as the loss limits date, reasonably carry more weight or credibility than evidence submitted to mediators within hours of the June 19 loss limit failure?

[JollyGood]

Though I appreciate your trust in me by offering an access to your account [with you watching me], I don't think such step is necessary at this point, not to mention its a gross violation to privacy that I can't bring myself to do, especially without good cause or outcome.

I think it probably demonstrates the OP has a lot of respect for you hence the offer of you to log in to his account. It is (as you correctly pointed out) a step too far and an unnecessary one that also happens to be a gross violation of privacy.

For the time being though, I'm waiting for their side of the story.

They had a lot of time to reply in Casino Guru but opted to skip past the opportunities afforded to them. If they update you with a version of events that will be excellent but in the event they do not respond further, how much time will you allow them to give their side of the story before you give up?

[holydarkness]

Though I appreciate your trust in me by offering an access to your account [with you watching me], I don't think such step is necessary at this point, not to mention its a gross violation to privacy that I can't bring myself to do, especially without good cause or outcome.

I think it probably demonstrates the OP has a lot of respect for you hence the offer of you to log in to his account. It is (as you correctly pointed out) a step too far and an unnecessary one that also happens to be a gross violation of privacy.

For the time being though, I'm waiting for their side of the story.

They had a lot of time to reply in Casino Guru but opted to skip past the opportunities afforded to them. If they update you with a version of events that will be excellent but in the event they do not respond further, how much time will you allow them to give their side of the story before you give up?

Hopefully we can reach an end before the next weekend come [thus, Friday next week at the latest]. I'm trying to push through a different angle from my most recent nudge [yesterday], but didn't realize it was a Friday night [meaning alraedy Saturday god-forsaken-morning in my contact's timezone], and we're on weekend already.

[yahoo62278]

Though I appreciate your trust in me by offering an access to your account [with you watching me], I don't think such step is necessary at this point, not to mention its a gross violation to privacy that I can't bring myself to do, especially without good cause or outcome.

I think it probably demonstrates the OP has a lot of respect for you hence the offer of you to log in to his account. It is (as you correctly pointed out) a step too far and an unnecessary one that also happens to be a gross violation of privacy.

For the time being though, I'm waiting for their side of the story.

They had a lot of time to reply in Casino Guru but opted to skip past the opportunities afforded to them. If they update you with a version of events that will be excellent but in the event they do not respond further, how much time will you allow them to give their side of the story before you give up?

I don't really feel like they interested in anything but stalling honestly. Like you said, they had plenty of time to respond on CG and decided not to. To me that says they are not interested in coming to a conclusion on this issue.

I try to stay unbiased but sometimes cases just seem clear cut and in this case BC appears to be 100% in the wrong. I'll wait for an official response or lack of 1 but BC is fast becoming an untrusted website in this users head.

[brassnuts]

Something happened to BC in the last few months. Previously they would respond in some manner, but more recently as is seen in more cases they just don't even respond. Their support team is literally choosing to completely ignore their customers, and those customers money is effectively being stolen. I have an issue with them too, yet i've never received any communication from them even once.

[holydarkness]

Overseers, I am thanking you for your patience. I've got words from my contact of their stance and findings and I've relayed it to the player. Unfortunately, it has to be done privately as the findings and the supporting evidence that lead to the findings contains sensitive elements.

Me and ptaylor78 were in heavy PM conversation that took hours the entire day today, dissecting this verdict, and we finally get to a point where he understood what happened.

Might be anticlimatic as you all might expect a report that worth the thickness of Harry Potter's 5th book, but BC's long silence is partly because they need to determine how to present their stance and verdict, and the best approach, of which finally poured and done by relaying it to me to have private talk with OP, and clarify matters.

Unfortunately I can't share more as I am bound by my words to my contact that what they relayed to me is for involved parties only.

I am here simply to announce to public that the case has been made clear and resolved behind the screen, and I welcome OP to confirm or deny my above statement and/or to voice his issue, suppose he still have more after the hours of talk in PM. Otherwise, I believe this case is safe to be marked as resolved, following OP's word if he deemed my explanation satisfactory

[ptaylor78]

Overseers, I am thanking you for your patience. I've got words from my contact of their stance and findings and I've relayed it to the player. Unfortunately, it has to be done privately as the findings and the supporting evidence that lead to the findings contains sensitive elements.

Me and ptaylor78 were in heavy PM conversation that took hours the entire day today, dissecting this verdict, and we finally get to a point where he understood what happened.

Might be anticlimatic as you all might expect a report that worth the thickness of Harry Potter's 5th book, but BC's long silence is partly because they need to determine how to present their stance and verdict, and the best approach, of which finally poured and done by relaying it to me to have private talk with OP, and clarify matters.

Unfortunately I can't share more as I am bound by my words to my contact that what they relayed to me is for involved parties only.

I am here simply to announce to public that the case has been made clear and resolved behind the screen, and I welcome OP to confirm or deny my above statement and/or to voice his issue, suppose he still have more after the hours of talk in PM. Otherwise, I believe this case is safe to be marked as resolved, following OP's word if he deemed my explanation satisfactory

Thank you for your efforts in facilitating this matter. After the detailed private discussions, I acknowledge that the matter has been resolved in a manner satisfactory to me. I will consider this case closed and will proceed to lock the thread.